Total 67 Manager level Customer Service job vacancies in Essex, Essex, RM17 6SL

Children's Home Manager

Service care Solution are currently recruiting for a Children's Home Manager in Witham.

As the Residential Children's Home Manager, your primary responsibility is to oversee the

effective operation and management of our residential children's home, prioritising the

needs of vulnerable children and young people.

Main Responsibilities

As a Children's Home Manager, you will be responsible for:

• Overall Management: Responsible for the overall management and smooth running of the residential children's home, ensuring that it operates in line with regulatory standards, organisational policies, and best practices.
• Staff Leadership and Supervision: Lead and supervise a team of residential support workers, ensuring they are well-trained, motivated, and equipped to provide high-quality care and support to children and young people in the home.
• Care Planning and Implementation: Develop and implement individual care plans for each child or young person in the home in consultation with relevant stakeholders such as social workers, parents, and guardians. Ensure that care plans are regularly reviewed and updated to meet changing needs.
• Safeguarding and Child Protection: Maintain a safe and secure home environment for children and young people, always adhering to safeguarding policies and procedures. Act promptly and appropriately to address any safeguarding concerns or incidents that may arise

Requirements:

• Enhanced DBS
• Experience in a similar role
• Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services; or equivalent; or preparedness to work towards the same
• 5 years of experience working with children in a residential care environment in the last five years and at least one year as a registered manager.
• Full UK Driving Licence

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay

If you are interested in the Children's Home Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Registered Care Home Manager
Location: E4, East London
Salary: £45,500 per annum + benefits
Job Type: Permanent, Full-Time (Monday to Friday, 08:00 - 17:00)

Our client, a reputable care provider, is seeking an experienced and dynamic Registered Care Home Manager to manage a residential care home in E4, East London, offering specialist care for the elderly and individuals living with dementia. This is an exciting opportunity for a dedicated and compassionate professional to lead a team and deliver high-quality care in a home registered for 36 service users.

The home has had a 'Good' CQC rating. As Manager you will be directly involved in the day-to-day running of the floor and office of the service so that the unit meets the requirements of the Health and Social Care Act and associated regulations.

Key Responsibilities:
As the Registered Care Home Manager, you will oversee the day-to-day operations of the care home, ensuring the service meets the highest standards of care and complies with all regulatory requirements.

Ensuring Safety:

• Protect service users from avoidable harm and abuse.
• Manage risks associated with mobility, behaviour, and hygiene.
• Ensure timely assistance and care to service users.
• Oversee medication administration and accurate record-keeping.
• Complete safety checks, including fire and health & safety measures.
• Manage the DoLS process, including authorizations and mental capacity assessments.

Promoting Effectiveness:

• Assess and monitor nutritional needs and access to healthcare services.
• Provide mentoring and supervision to care staff, ensuring they have the skills needed for their roles.
• Organize access to healthcare services and provide ongoing support.

Fostering a Caring Environment:

• Ensure service users and their families are involved in decisions about their care.
• Promote dignity and respect, building positive relationships between care staff and service users.

Responsiveness to Service Users:

• Regularly assess and update care plans to meet changing needs.
• Actively listen to service users' concerns and experiences to drive improvement.
• Ensure care is personalized and responsive to individual needs.

Leadership and Management:

• Lead regular staff and service user meetings, ensuring all feedback is actioned.
• Foster a positive, open culture within the home.
• Manage staff recruitment and training, ensuring a well-supported and motivated care team.

Candidate Requirements:

• Qualifications: NVQ Level 5, RMA, RMN, or QCF (completed or enrolled).
• Experience: Proven track record as a registered manager or deputy manager within a residential care setting, preferably specializing in elderly and dementia care.
• Knowledge: Strong understanding of CQC regulations and health & social care standards.
• Skills: Excellent leadership, communication, and organizational skills with the ability to manage both operational and administrative aspects of the home.

Benefits:

• Annual performance-related bonus
• CQC "Good" or "Outstanding" rating bonus
• £250 referral bonus for each successful candidate referred
• Assistance with public transport and accommodation costs (subject to eligibility)
• 28 days paid holiday
• Cycle to Work scheme
• Pension contributions via NEST

How to Apply:
If you are a dedicated care professional looking for a rewarding leadership role in a well-established care home, we would love to hear from you. Apply today to join our client's team and make a real difference in the lives of the elderly and those living with dementia.

Nationwide

Do you have strong knowledge of compliance and great problem-solving skills? Ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are seeking an enthusiastic Regulatory Assurance Manager to join our vibrant and dedicated team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: Effectively manage a portfolio of homes to provide an up-to-date view of quality and identify risks to Care UK.



Key Responsibilities:


To monitor and analyse information and data from the home to understand and mitigate emerging risk, escalating concerns as appropriate.
To undertake regulatory assessments in line with regulators
To support Care UK and operational colleagues with understanding of relevant legislation and regulations
To provide coaching to operational teams
To work with homes to achieve high standards of assessments, external inspections or complex safeguarding.
To undertake safeguarding and serious case review investigations as required by Head of Regulatory Governance.
To keep updated regarding developments in the Health and Social Care sector regarding regulation and compliance.
To lead on compliance and quality improvement activities required to ensure business objectives are met.
To conduct coaching and training to care home colleagues and wider Care UKas required.




What We're Looking For:


Detailed knowledge and application of relevant legislation and regulatory framework.
Experience of working in a senior regulatory or quality role.
Knowledge of the care sector in particular care home-based services.
Sound understanding of quality improvement & governance.
Willing to travel regularly to our homes




Why Join Care UK?


Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.




We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!

SER are currently working alongside a Mental Health Service based in the Basildon, South Essex area who are currently seeking to appoint a Service Manager to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: South Essex Service Manager
Location: Basildon, South Essex
Contract: Permanent - 37.5hrs per week (Mon – Fri 09:00 – 17:00)
Salary: £38,934 pa
Closing Date: 10th November 2024
Short Listing: 11th November 2024
Interview: Face to Face interviews will take place week of 18th November 2024

About this role:
The Essex Services Manager will be responsible for running the High, Medium and Low Services and delivery of a first-class service in line with the support services offered. The post holder will work as a member of the Senior Management Team working closely with other Operational Managers, the Executive Team, Commissioners and External Strategic and Clinical Partners.

Main Duties:
• Work with the CEO, Head of Operations and Regional Manager in maintaining the high standards connected with strategic planning and development, supervision, delivery and administration of the service;
• Lead on assessment and support plan delivery in line with the Care Programme Approach;
• Promote and develop good practice and best value for the service through leadership and act as a positive role model in relation to personal and professional conduct.
• Develop and maintain links with external agencies in order to ensure effective service for all.
• Develop and manage all aspects of these services within the services good practice policies and guidelines.
• Manage data collection by staff re. Outcomes and Recovery STAR, report writing, policies, planning, budget management as part of the Senior Management Team;
• Flexibility in working hours required in a High, Medium and Low, 7 days a week service.

Essential Requirements:
• Good level of maths and written English
• Experience in supervising/line managing staff with an awareness of good practice in staff supervision or recent completion of an appropriate training programme.
• Good standard of office administrative practices and procedures
• Ability to work with the Multi-Disciplinary Team to identify support needs of service users and ensure that these are communicated to the wider staff team
• Ability to plan, manage and prioritise a high workload to meet deadliness
• Excellent communication skills – written and oral and negotiation skills

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2024 – 2026.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

This is an exciting opportunity for a highly skilled, experienced and motivated Care Manager with a strong care background and a passion for high quality care to join our team in Southend.

As our Care Manager, reporting directly to the Director, you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being responsible for the efficient running of the business, quality control, managing the needs of the clients and day to day management of internal staff and our Care Professionals. This role is suitable for both an experienced Care Manager looking for a new challenge or a highly motivated Care Supervisor or Coordinator who is looking for the next step up in their career.
In this varied and challenging role, you will be involved in:

Working closely with the Director (senior leadership team) to coordinate the development of a high quality private domiciliary care service for older people (our clients) in the local area
Act as the Registered Manager managing the regulated activity for the office. 
Networking in the local community to raise awareness of the service
Promoting the highest standards of care and service
Recruiting and training Care Professionals
Converting new client enquiries and coordinating staffing rotas
Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
Managing(inspiring) a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
Ensuring successful operation of quality control systems and performing quality assurance visits for clients
Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
Promoting a positive culture in line with the Home Instead ethos and values.
Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.
Qualifications

Extensive care experience with a proven track record in providing consistent excellent customer service.  
Proven experience in leading, training and managing a team to provide high quality domiciliary care services.  
Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.  
Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.  
Strong skills in conducting care assessment and care planning.  
Good understanding of systems and processes.  
Excellent interpersonal and communication skills.  
Ability to inspire others and build fantastic working relationships.  
Strong organisation and planning skills.  
Drive and motivation to take on a broad role and develop care services.  
Passionate about providing the highest quality of care.  
Commercially aware and have strong influencing and negotiating skills.  
Demonstrate achievement of business growth targets.  
Ability to work well and accurately under pressure.  
Be responsive, agile and remain calm whilst dealing with multiple priorities.  
Be flexible to meet demands of the business including participating in an on-call rota.  
Good working knowledge of IT Systems with experience of Microsoft Office, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.  

Additional information

Benefits:

Competitive salary (to be discussed)
28 days paid holiday (incl. bank holidays)
Healthcare scheme
Pension contribution
Free on-site parking
Staff referral bonus scheme
Work laptop & mobile phone
Team social events
Extensive support and training within the Home Instead network
This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people (clients) we work with. Relationships are at the heart of all we do and you’ll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career, one which will grow with you. We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.

Clinical Deputy Manager

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. The team at Colne View Care Home have a great opportunity for a passionate and hands on nurse to join the home as clinical deputy manager.

What you’ll do

Supporting and deputizing for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Walk rounds
Look after all our residents alongside the team and offer personalised centred care.

Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.

You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.

Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 120 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people

What we offer

Competitive salary, access to a company paid web based system for your PIN re validation, bank holiday enhancements, paid DBS check, cycle to work scheme, thousands of online and in-store discounts and free uniform
Further training and qualifications
Development and progression
Support, guidance and a caring working environment

Commissioning Manager

Service care Solution are currently recruiting for a Commissioning Manager in Essex.

The Commissioning Manager will work across a range of programmes from universal to specialist levels of need, supported by an experienced team of senior and lead commissioning officers. At current primary focus is that of children and young people's placements which is demanding and requires innovation.

Pay rate - £35.80 PAYE per hour / £45 ltd (umbrella)

Main Responsibilities

As a Commissioning Manager, you will be responsible for:

• Work in complex situations, dealing with complex problems
• Managing senior and lead commissioning officers and collaborating across all functions of the organisations as well as external partners
• Oversee all aspects of the commissioning process from needs assessment, co-production to procurement and/or service redesign

Requirements:

• Educated to degree level or equivalent by experience.
• Knowledge and proficient experience of the commissioning cycle together with mastery of programme and project management.
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Commissioning Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.

Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident's care plan and daily records are kept up to date, and foster effective communication with the residents' families and other organisations.

Reports to: Home Manager



This role could be for you if you have;

- Previous Deputy Home Manager experience.
- The ability to engage with the service users to understand their needs in order to provide excellent services of care.
- Good working knowledge of CQC standards.
- The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
- Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Are you an experienced Site Manager with SMSTS certification, lifting operations expertise, and a background in steel erecting? We are looking for a driven individual to join our team and lead the successful delivery of projects, ensuring safety, quality, and efficiency at every step.

This will be a 2 week contract initially but we have a wealth of clients we can put you in front of following the end of the job. You will be overseeing the extension of an Air Slide to move materials.

You must have previous experience of setting up a CDM area.

Key Responsibilities:

• Manage all on-site activities, ensuring projects are completed on time, within budget, and to the highest quality.
• Setting up a CDM Area.
• Lead on health and safety compliance, ensuring all lifting operations and steel erection processes meet strict safety regulations.
• Use your SMSTS qualification to ensure that all site operations adhere to industry and company standards.
• Oversee and plan lifting operations, ensuring the safe and efficient use of lifting equipment.
• Coordinate and communicate with contractors, site personnel, and stakeholders to deliver successful outcomes.

What We're Looking For:

• SMSTS certified with significant experience in lifting operations and steel erecting.
• Strong leadership skills with the ability to manage and motivate teams on-site.
• Excellent knowledge of health and safety regulations, particularly in relation to construction and lifting.
• Proven experience in delivering projects on time and within budget.
• Strong organisational and communication skills.

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Job Description

Exciting Opportunity: Deputy Nurse Manager (RGN) - Specialising in Nursing, Dementia & Palliative Care

Salary: £45,000 - £47,0000

Full-Time Hours - Clinical and supernumerary hours

Are you an experienced and compassionate nursing leader ready to take the next step in your career? We are looking for a dynamic and motivated Deputy Nurse Manager to join our client's dedicated team in delivering exceptional care to older adults, with a specialised focus on dementia and palliative care.

As a key player in our leadership team, you will have the chance to shape the future of care in a warm and supportive environment that prioritises person-centred care and promotes the dignity and well-being of every resident.

About You:

• Nursing Qualification: You have a Registered General Nurse qualification and hold a valid UK NMC Pin
• Specialised Expertise: You have extensive experience in older adult care, particularly in dementia and palliative care settings.
• Inspiring Leader: You have a strong ability to lead, inspire, and motivate a diverse team while promoting a collaborative and inclusive workplace.
• Effective Communicator: Your excellent communication and interpersonal skills allow you to build trusting relationships with residents, their families, and your team.
• Regulatory Knowledge: You are well-versed in healthcare regulations and committed to delivering care that aligns with the latest standards and best practices.
• Passionate Advocate: You are dedicated to promoting diversity, equality, and inclusion within the workplace and in the delivery of care.

Benefits:

• Company sick pay scheme
• Workplace pension and life assurance
• Healthcare plan
• Comprehensive induction and ongoing training

Key Responsibilities:

• Leadership & Team Management: Support the Nurse Manager in leading a passionate team of nurses and care staff, ensuring the highest standards of care are maintained at all times.
• Resident-Centred Care: Oversee the creation and implementation of individualized, evidence-based care plans, tailored to meet the unique needs of each resident.
• Mentorship & Development: Act as a role model and mentor for junior staff, fostering a culture of continuous learning, growth, and excellence in clinical practice.
• Collaborative Care: Work closely with multidisciplinary teams, including doctors, therapists, and social workers, to enhance the quality of life and well-being of our residents.
• Clinical Leadership: Take charge of administration, medication management, and ensuring accurate and timely clinical record-keeping.
• Training & Staff Development: Lead the development and delivery of ongoing training programs, empowering staff to grow professionally and deliver top-quality care.

Reference: WILL79991/MW

INDNUR

Job Description

Registered Home Manager

Salary: Up to £50,000

We are seeking a compassionate, dedicated, and driven Registered Home Manager to oversee the daily operations of a residential care home catering to individuals with learning disabilities and autism. The ideal candidate will have a strong background in care management and a genuine passion for providing high-quality, person-centred support to residents, ensuring their well-being and fostering a nurturing environment.

To excel in this role, you will need:

• Nursing qualification and a valid UK NMC Pin
• Proven experience in a management role within a care setting, with a specific focus on supporting individuals with challenging behaviour and learning disabilities
• In-depth knowledge of relevant legislation, regulations, and best practices in care management, ensuring stringent adherence to quality standards.
• Exceptional leadership, communication, and organizational skills, vital for driving a cohesive and high-performing care team.
• A compassionate and inclusive approach to care, valuing diversity and actively promoting equality in all aspects of service delivery.

As a Registered Home Manager, you will get:

• An additional day off for your birthday
• Onsite parking
• Contributory pension scheme
• Meals provided while of shift
• Industry leading training

As the Registered Home Manager, you will be responsible for:

• Overseeing and managing all aspects of the care home, ensuring strict compliance with regulatory standards and implementing best practices.
• Leading and providing unwavering support to a team of care staff, offering guidance, comprehensive training, and mentorship to ensure the delivery of exceptional care services.
• Developing and implementing individualized care plans, tailored to the unique needs and preferences of each resident, fostering personal growth and independence.
• Maintaining open and effective communication with residents, their families, and external stakeholders to foster a positive and inclusive care environment.
• Continuously monitoring and evaluating the quality of care provided, proactively identifying areas for improvement and initiating necessary changes to enhance residents' quality of life.
• Managing the budget and resources of the care home, optimizing efficiency while upholding an unwavering standard of care.

Reference: WILL79977/MW

INDNUR

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

We are currently looking to recruit an assistant manager for our clients leading football centre operation. This full time 40 hours a week position.

Responsible for

Assisting with the day-to-day management of the entire complex and supervision of all staff. The positionentails working a flexible shift pattern to provide management cover at all times.

Purpose of Job

To provide a quality, effective and efficient service to users of our clients facilities and to assist the GeneralManager to develop sales and marketing plans to promote and maximise income opportunities. Work with the generalManager to develop & execute operational & sales plans to promote operational excellence and maximiseincome potential.

The Candidate

The ideal candidate will have the following:

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the assistant manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

Job Description

Deputy Nurse Manager

Salary: £55,000

40 hours per week

The ideal candidate will have extensive nursing experience combined with strong leadership and management skills. You will work closely with the Home Manager to ensure that residents receive exceptional care, adhering to the highest standards of safety, dignity, and wellbeing. Responsibilities include staff management, compliance with healthcare regulations, and a commitment to maintaining a warm, welcoming atmosphere is essential.

Qualifications

• RGN (Registered General Nurse) qualification with a focus on adult nursing and a valid UK NMC Pin
• Proven experience in a managerial or supervisory role within a nursing home setting
• In-depth knowledge of best practices in elderly care and relevant regulations
• Strong leadership and communication skills
• Ability to multitask, prioritize, and problem-solve effectively

Benefits

• Company pension
• Employee discount
• On-site parking
• Discounted/free food

Responsibilities

• Assist the Home Manager in overseeing the overall management of the nursing home
• Supervise and provide support to nursing and care staff
• Implement and maintain care plans in accordance with residents' needs
• Uphold compliance with all regulatory and organizational standards
• Contribute to the recruitment, training, and performance evaluation of staff
• Foster a positive and inclusive environment for residents, their families, and staff

Reference: WILL79947/RE

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.