Total 6 Manager level Customer Service job vacancies in CF5 4AH

Operations Support Manager covering North of England

You will be required to travel around the North of England to fit in with Business Needs

"This role is peripatetic and will involve staying away from home".

Permanent - Full Time: 37 hours per week Monday - Friday

The main purpose of the role is:

• To support the Operational Management of the region by promoting a caring environment which provides residents with a high standard of person-cantered care, ensuring that we are meeting individual needs and that everyone is treated with respect and dignity and rights to privacy, independence and choice are met.
• You will take up a variety of senior positions in MHA care homes as required and provide temporary relief in the absence of the manager or senior officer in a home, carrying out the full duties of the post.

Who we're looking for:

• The successful post holder will carry out specific projects within a home or region, as specified by the Regional Director and relevant Area Manager.
• You will have a professional qualification in a Care or health field. (e.g., DipSW, Nursing, OT etc., that coupled with experience of working in the care sector.
• Our ideal candidate will be required to undertake overnight stays as and when required (accommodation and travel expenses will be paid for in line with our policies).

Perks of joining the MHA family:

• 25 Days Holiday - Excluding bank holidays.
• Access to Blue Light Card - The UK's no.1 discount service for emergency services, NHS, social care sector & armed forces!
• Values driven culture - we're super proud of our culture. Click here to learn more!
• Care and Support for You - Our in-house Chaplaincy service is widely recognised within MHA and beyond and is available to all staff members who may benefit from pastoral care and support.
• Buy and Sell Annual Leave - buy or sell up to a week's holiday per annum (depending on your annual entitlement)
• MHA Cares for You - Our bespoke scheme offering a wide range of deals and discounts in leading retailers and online stores.
• Highly supportive leadership team.
• High colleague employee engagement scores.

For more information about the role please review the attached Job Description.

To apply visit our website, mha.org.uk.

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

"Agencies: Please note, MHA do not accept unsolicited CV's from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV's from agencies that have been appointed and briefed by MHA's central Talent Acquisition Team."

For more information about MHA, please click here.

The Governors of Mary Immaculate High are looking to recruit a Learning Resource Centre Coordinator to the school. The LRC coordinator will work in our LRC base primarily with some Learning Support Assistant time with pupils with various educational or medical needs.
We can offer full or part-time roles that could work flexibly for staff. The role is term-time only.

Are you an organised and dynamic Manager with a passion for motivating others and keen to make a positive difference?

We have a fantastic opportunity for a Deputy Service Manager.

At Langley we believe in equipping our staff to be the best they can be. That means providing excellent support and free training to enable you to make a rewarding difference to people’s lives every day. We have a great opportunity available for a Deputy Service Manager to lead our team based within Gillingham - Kent, on a full time, permanent basis, working 40 hours per week.

The successful candidate will receive a competitive salary of £37,214 per annum as well as other generous benefits which include:

• Access to the Flexible Benefits Portal where you can tailor benefits to your individual needs
• Generous annual leave of 30 days plus bank holiday holidays
• Free on site meals whilst on shift
• Fantastic pension scheme, matched up to 8%
• Life Assurance up to 3 times your salary
• Fully funded DBS, renewals and DBS update service subscriptions
• Company sick pay scheme
• ‘Smart Health’, which includes unlimited access to online, telephone and video GP
• Access to private holiday flat in Torquay
• Wellbeing Support – our 24/7 Employee Assistance Programme includes free counselling and legal advice
• Eyecare & Flu vouchers
• Access to chaplaincy and pastoral support

As our Deputy Service Manager, you will positively support the Registered Manager in providing leadership to the staff team and supporting and facilitating the needs of the service users, in line with our Christian Mission and Values, legislative and regulatory requirements.

In this role you will be:

• Supporting the Service Manager in the delivery of high-quality care and support and to deputise when required.
• Supervising / managing staff and assisting key workers and support staff and providing staff and service users with relevant advice, support and training and putting your belief in Christ into action as a manager
• Facilitating and ensuring effective communication within the service and the wider Trust and ensuring teams are briefed fully
• Supporting and where necessary, leading, in the assessment and management of risk.
• Assisting in the management of the referral process within the service and to achieve agreed occupancy levels.
• Assisting in the management of a fair and equitable rota which ensures that adequate cover is maintained at all times and to play a full part in the service rota.
• Ensuring that clients are able to participate as fully as possible in the life of the service and to manage regular service user meetings and facilitate service user inclusion.

The successful candidate will be a practicing Christian who will create an environment where people feel valued, empowered and equipped to do their best work. This person will play a key part in providing strong Christian leadership and will be required to uphold the Trust’s Christian ethos and Christ like culture, aligned with our Christian Identity, and therefore there is a genuine occupational requirement for the post holder to be a practicing and professing Christian under the Equality Act 2010.

If you are looking for an opportunity to help lead our dedicated team to enhance the lives of our service users, as our Deputy Service Manager, please apply now as we would love to hear from you.

Closing date: 21st May 2024

We reserve the right to close earlier if we receive sufficient applicants.

A satisfactory enhanced DBS and Adults Barred List check is required for this role and job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK.

About LANGLEY

Langley is an innovative Christian charity that provides specialist housing, care and support services in the community, and targeted advice in prisons, for people seeking to live crime-free. With one of the lowest reconvictions rates in the country – under 3% whilst people are in our housing and care – we are changing lives and making communities safer across the country.

We're proud to be accredited as an ‘Investors in People: Gold’ employer, which celebrates the way we invest in our people. This is a huge achievement as our assessment covers the last 3 years of unprecedented challenges through the pandemic. This is the third time we have been awarded Investors in People’s Gold standard.

EQUALITY, DIVERSITY AND INCLUSION

ED&I is integral to Langley House Trust. We're committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

DISABILITY CONFIDENT

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants who meet the essential criteria listed in the job description. If you would like to be considered under this scheme, please state this in your application.

The Shrubbery is a registered care home for men with multiple and complex needs, including substance misuse, mental health issues and physical care needs. It offers 28 bedrooms, of which 14 are wheelchair accessible, and 20 are ensuite.

Are you an organised and dynamic Manager with a passion for motivating others and keen to make a positive difference?

We have a fantastic opportunity for a Deputy Service Manager.

At Langley we believe in equipping our staff to be the best they can be. That means providing excellent support and free training to enable you to make a rewarding difference to people’s lives every day. We have a great opportunity available for a Deputy Service Manager to lead our team based within Gillingham - Kent, on a full time, permanent basis, working 40 hours per week.

The successful candidate will receive a competitive salary of £35,783 per annum as well as other generous benefits which include:

• Pension matched up to 8 %
• Life Assurance
• Free onsite meals
• Paid training
• Generous annual leave of 30 days plus bank holidays
• Fully funded DBS certificates and renewals
• Company sick pay scheme
• Access to private holiday home getaway in Torquay
• Genuine career progression and development
• Employee Assistance Programme including free counselling and legal advice
• Access to chaplaincy and pastoral support

As our Deputy Service Manager, you will positively support the Registered Manager in providing leadership to the staff team and supporting and facilitating the needs of the service users, in line with our Christian Mission and Values, legislative and regulatory requirements.

In this role you will be:

• Supporting the Service Manager in the delivery of high-quality care and support and to deputise when required.
• Supervising / managing staff and assisting key workers and support staff and providing staff and service users with relevant advice, support and training and putting your belief in Christ into action as a manager
• Facilitating and ensuring effective communication within the service and the wider Trust and ensuring teams are briefed fully
• Supporting and where necessary, leading, in the assessment and management of risk.
• Assisting in the management of the referral process within the service and to achieve agreed occupancy levels.
• Assisting in the management of a fair and equitable rota which ensures that adequate cover is maintained at all times and to play a full part in the service rota.
• Ensuring that clients are able to participate as fully as possible in the life of the service and to manage regular service user meetings and facilitate service user inclusion.

If you are a practising Christian and you are looking for an opportunity to help lead our dedicated team to enhance the lives of our service users, as our Deputy Service Manager, please apply now as we would love to hear from you.

We reserve the right to close earlier if we receive sufficient applicants.

Please note that a satisfactory Enhanced DBS with adults barred list check is required for this role and that job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK, and a full career history covering any gaps in employment and satisfactory references.

Closing Date 19th January 2024

The Shrubbery is a registered care home for men with multiple and complex needs, including substance misuse, mental health issues and physical care needs. It offers 28 bedrooms, of which 14 are wheelchair accessible, and 20 are ensuite.

Are you a dynamic and empowering Leader with a passion for motivating others and keen to make a positive difference?

We have a fantastic opportunity for a Registered Care Manager.

At Langley we believe in equipping our staff to be the best they can be. That means providing excellent support and free training to enable you to make a rewarding difference to people’s lives every day. We have a great opportunity available for a Registered Care Manager to lead our team based in Gillingham, on a full time, permanent basis, working 37 hours per week.

The successful candidate will receive a competitive salary of £42,476 + a non-consolidated 10% market premium, giving a total package £46,723.60 per annum as well as other generous benefits which include:

• Pension matched up to 8 %
• Life Assurance
• Free onsite meals
• Paid training
• Generous annual leave of 30 days plus bank holidays
• Fully funded DBS certificates and renewals
• Company sick pay scheme
• Access to private holiday home getaway in Torquay
• Genuine career progression and development
• Employee Assistance Programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support including annual managers spiritual retreat

As our Registered Care Manager, you will manage the delivery of a dynamic care home and lead your team in line with our Christian Mission and Values, legislative and regulatory requirements. With your motivating leadership qualities, you will lead by example and empower your team to support clients to achieve independent living and crime free lives. You will use your financial planning know how to propose and manage a significant budget and growth in client numbers and staffing. This is a great opportunity to really make a positive impact, supported by two deputy managers and corporate teams across the Trust.

In this role you will be:

• Leading, developing and coaching your team to be the best they can, building a skilful group of people who are motivated and resilient.
• Ensuring that the delivery of care to individual clients and within the Home is managed safely and to a high quality.
• Assessing and fully managing the risk levels including those posed by clients and ensuring safe and acceptable levels to protect the public, staff and other clients. Welcoming visitors to the project and ensuring their safety.
• Providing good client outcomes and celebrating successes
• Manage the referral process to support a sustainable client group.
• Promoting and instilling a strong culture of health and safety within the project including ensuring that the Trust buildings you manage are maintained to a safe and habitable standard with the support of the Property & Housing Team.

If you are a practising Christian and you are looking for an opportunity to lead our dedicated team to enhance the lives of our clients, as our Housing Services Manager, please apply now as we would love to hear from you.

We reserve the right to close earlier if we receive sufficient applicants.

Please note that a satisfactory Enhanced DBS with adults barred list check is required for this role and that job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK, and a full career history covering any gaps in employment and satisfactory references.

Closing Date 26th December 2023

The Shrubbery is a registered care home for men with multiple and complex needs, including substance misuse, mental health issues and physical care needs. It offers 28 bedrooms, of which 14 are wheelchair accessible, and 20 are ensuite.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. If you need an application form in an alternative format please let our recruitment team know so they can help you with this. All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 5th Jan 2024. Find out more about the community difference here. Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.