Total 79 Manager level Customer Service job vacancies in Basildon, Essex, SS14 1UX

Permanent – Full Time – 36 hours per week (covering days, nights and weekends)

Do you have senior experience within a care team? Do you consider yourself a positive, proactive, and professional individual? Do you want to go home feeling like you are making a real difference to older people’s lives? Then come and join our team as Deputy Care Manager!

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 100 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

Set in the picturesque Essex village of Copford, near Colchester, New Copford Place is a purpose-built residential care home, staffed by a committed and enthusiastic team.

Working alongside the Registered Manager, you will assist with the management of the home in the delivery of high standards of person centred care; initiating and managing quality, health, dementia and palliative care. In this incredibly varied position, you will…

Ensure the health and safety of all residents is effectively assessed, planned, implemented and evaluated using our electronic care planning system.
Work closely with the Registered Manager in managing the services annual budget efficiently and effectively.
Develop effective communication links with the Registered Manager, the support team under your line management and all external professionals.
Ensure all staff adhere to the correct reporting procedures for all accidents, incidents and safeguarding concerns.
Maintain a welcoming ambience that encourages a sense of communal living.
Act as a role model in support of staff to work within the standards, always promoting best practice.
Please refer to the job description upon submitting your application.

Who we are looking for:

With a minimum of NVQ Level 3 in Adult Social Care, you will have proven experience in a care home environment and will be comfortable leading a team. A strong understanding of CQC regulations and adult safeguarding is key for the role and you will be comfortable auditing day to day practice, identifying scope for improvement and then implementing a forwarding thinking approach to current practices. You will produce rotas for the team and organise staff training, always being a champion of staff development.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

In return for your hard work and dedication, you can look forward to a wealth of benefits:

Learning, development, and progression.
Paid breaks.
Monthly prize draw, with 3 prizes to be won.
Wellbeing support through various initiatives including an employee assistance programme and Unmind.
Retail discount schemes to make your salary go further.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Free DBS checks
Safeguarding:

Keeping everyone safe is one of the charity’s core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same.

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
a relentless approach to delivering the best operational standards in the industry
evidence of optimising sales and performance of a business unit
a passion for people, with evidence of coaching, developing, and progressing your team
an empathetic and compassionate approach
resilience, flexibility, and adaptability, to fit in with our fast-paced environment
be willing to work nights and weekends

Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living)

Location: Churchfields, Witham, Essex

Contract: 12-Month Fixed Term (with the potential to become permanent)

Salary: £25,087 per annum + enhancements & excellent benefits

Hours: 37.5 hours per week, Monday to Friday (occasional weekends required)

Are you ready to lead, inspire, and make a real difference? At Churchfields in Witham, Essex, we’re searching for passionate and driven Assistant Service Managers to join our team for a 12-month fixed-term contract, with the possibility of becoming permanent.

Why Join Us? - Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living) -Witham, Essex

Churchfields is home to approximately 24 individuals with varying levels of learning and physical disabilities. This vibrant service includes a mix of individual flats, shared flats, and bungalows, all supported by a dedicated team. As an Assistant Service Manager, you’ll work closely with our two Service Managers to lead, motivate, and empower support workers to provide exceptional care.

This is more than just a role—it’s a chance to enhance lives, develop your leadership skills, and be part of a dynamic team that values purpose and excellence.

What Will You Do? -Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living) -Witham, Essex

You’ll be at the heart of our service, supporting Service Managers in daily operations, ensuring compliance with best practices, and driving service improvement. Through hands-on leadership, you’ll model best practices, guide support workers, and ensure the highest standards of care delivery.

Your responsibilities will include:

• Leading and motivating teams, creating a positive and inclusive culture.
• Acting as a role model for best practices during hands-on support.
• Supporting staff development, fostering skills and confidence in the team.
• Managing delegated tasks, balancing priorities, and maintaining professionalism under pressure.
• Ensuring compliance with policies, procedures, and service improvement goals.

What We’re Looking For

We need leaders with the ambition, compassion, and drive to make a difference. If you’re a natural motivator with excellent communication skills, the ability to work under pressure, and a passion for supporting people with learning disabilities, we want to hear from you.

You’ll thrive in this role if you:

• Enjoy developing team culture and bringing out the best in others.
• Have strong organizational skills and a commitment to high standards.
• Are eager to grow and contribute to a forward-thinking organisation.

What’s in It for You? -Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living) -Witham, Essex

At Churchfields, it’s never “just a job.” In addition to a competitive salary, you’ll receive:

• Ongoing professional development and leadership training.
• The chance to make a meaningful difference in the lives of those we support.
• A supportive, team-oriented workplace that values diversity and inclusion.

Join Us

This is your opportunity to step into a role where your leadership can have a lasting impact. Whether you’re looking to develop your career or find work with true purpose, we’re committed to helping you succeed.

If you’re ready to inspire, lead, and grow in a role that truly matters, apply today. Together, we can make a real difference.

Full job description
We are seeking a dedicated and compassionate Team Leader to join our team at Lavender Grove Cares Residential home in Romford. Our mission at Lavender Grove Cares is to provide a caring, stable safe and happy environment for our children and young people .Here at Lavender Grove we like to think of ourselves as a family.

As a Team Leader you will play a critical role in providing care, guidance and support to children in a residential setting. You will be responsible for leading a team of support workers and ensuring the well-being and safety of the children under your care.

Responsibilities :

Lead a team of support workers, providing guidance, support and supervision.
Delegate tasks and responsibilities to team members effectively..
Foster a positive and inclusive team culture, promoting collaboration and professional development.
Care and support:

Ensure the physical, emotional and social well-being of children in our residential home.
Develop and implement individual care plans for each child, taking into consideration their unique needs and preferences.
Safeguarding and Risk Management:

Ensure adherence to safeguarding policies and procedures, promoting the welfare and protection of children.
Assess and manage risks within our residential home environment, implementing appropriate safety measures.
Respond effectively to incidents and emergencies, following established protocols.
Collaboration and communication:

Collaborate with external agencies including social Services and educational establishments, to ensure the holistic care and and development of children
Participate in team meeting, case conferences and training sessions to share information, discuss strategies and enhance professional knowledge.
Qualifications and skills

Minimum of 2 years experience working in a similar role within a children's residential home or related setting.
A relevant qualification in Children's Health and Social care.
Strong leadership skills and the ability to motivate a inspire a team.
Excellent communication and interpersonal skills, with the ability to build positive relationships with children and colleagues.
Knowledge of child development, safeguarding procedures and relevant legislation .
Ability to remain calm and composed in challenging situations and make sound decisions
Flexibility to work shifts, including evenings, weekends and holidays, as required.
We offer a competitive package with benefits, along with opportunities for professional growth and development within Lavender Grove Cares.

If you are passionate about making a positive difference in the lives of children and have the necessary skills and experience, we encourage you to apply for this rewarding position.

This job description may be amended from time to time, to take account of changing trends in social care relevant legislation, together with Employment Law, feedback from our stakeholders including our children and young people and regulatory bodies.

The recruitment process aims to create and maintain a safe workforce and contains robust vetting procedures. The successful applicants will be appointed subject to references, enhanced DBS (which should also on the DBS update service). and screening. Changes to personal circumstances which may affect this must be notified to a senior manager immediately.

Job Types: Full-time, Permanent

Pay: £25,350.00-£27,300.00 per year

Benefits:

Casual dress
Company pension
Discounted or free food
Health & wellbeing programme
On-site parking
Referral programme
Schedule:

15 hour shift
Day shift
Education:

Certificate of Higher Education (preferred)
Experience:

Residential Childcare: 2 years (preferred)
Support Environment: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
NVQ level 3 in Health and Social Care (preferred)
Child Workforce DBS on the update service
Driving license

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.

Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident's care plan and daily records are kept up to date, and foster effective communication with the residents' families and other organisations.

Reports to: Home Manager



This role could be for you if you have;

- Previous Deputy Home Manager experience.
- The ability to engage with the service users to understand their needs in order to provide excellent services of care.
- Good working knowledge of CQC standards.
- The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
- Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Children's Home Manager

Service care Solution are currently recruiting for a Children's Home Manager in Witham.

As the Residential Children's Home Manager, your primary responsibility is to oversee the

effective operation and management of our residential children's home, prioritising the

needs of vulnerable children and young people.

Main Responsibilities

As a Children's Home Manager, you will be responsible for:

• Overall Management: Responsible for the overall management and smooth running of the residential children's home, ensuring that it operates in line with regulatory standards, organisational policies, and best practices.
• Staff Leadership and Supervision: Lead and supervise a team of residential support workers, ensuring they are well-trained, motivated, and equipped to provide high-quality care and support to children and young people in the home.
• Care Planning and Implementation: Develop and implement individual care plans for each child or young person in the home in consultation with relevant stakeholders such as social workers, parents, and guardians. Ensure that care plans are regularly reviewed and updated to meet changing needs.
• Safeguarding and Child Protection: Maintain a safe and secure home environment for children and young people, always adhering to safeguarding policies and procedures. Act promptly and appropriately to address any safeguarding concerns or incidents that may arise

Requirements:

• Enhanced DBS
• Experience in a similar role
• Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services; or equivalent; or preparedness to work towards the same
• 5 years of experience working with children in a residential care environment in the last five years and at least one year as a registered manager.
• Full UK Driving Licence

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay

If you are interested in the Children's Home Manager role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Registered Care Home Manager
Location: E4, East London
Salary: £45,500 per annum + benefits
Job Type: Permanent, Full-Time (Monday to Friday, 08:00 - 17:00)

Our client, a reputable care provider, is seeking an experienced and dynamic Registered Care Home Manager to manage a residential care home in E4, East London, offering specialist care for the elderly and individuals living with dementia. This is an exciting opportunity for a dedicated and compassionate professional to lead a team and deliver high-quality care in a home registered for 36 service users.

The home has had a 'Good' CQC rating. As Manager you will be directly involved in the day-to-day running of the floor and office of the service so that the unit meets the requirements of the Health and Social Care Act and associated regulations.

Key Responsibilities:
As the Registered Care Home Manager, you will oversee the day-to-day operations of the care home, ensuring the service meets the highest standards of care and complies with all regulatory requirements.

Ensuring Safety:

• Protect service users from avoidable harm and abuse.
• Manage risks associated with mobility, behaviour, and hygiene.
• Ensure timely assistance and care to service users.
• Oversee medication administration and accurate record-keeping.
• Complete safety checks, including fire and health & safety measures.
• Manage the DoLS process, including authorizations and mental capacity assessments.

Promoting Effectiveness:

• Assess and monitor nutritional needs and access to healthcare services.
• Provide mentoring and supervision to care staff, ensuring they have the skills needed for their roles.
• Organize access to healthcare services and provide ongoing support.

Fostering a Caring Environment:

• Ensure service users and their families are involved in decisions about their care.
• Promote dignity and respect, building positive relationships between care staff and service users.

Responsiveness to Service Users:

• Regularly assess and update care plans to meet changing needs.
• Actively listen to service users' concerns and experiences to drive improvement.
• Ensure care is personalized and responsive to individual needs.

Leadership and Management:

• Lead regular staff and service user meetings, ensuring all feedback is actioned.
• Foster a positive, open culture within the home.
• Manage staff recruitment and training, ensuring a well-supported and motivated care team.

Candidate Requirements:

• Qualifications: NVQ Level 5, RMA, RMN, or QCF (completed or enrolled).
• Experience: Proven track record as a registered manager or deputy manager within a residential care setting, preferably specializing in elderly and dementia care.
• Knowledge: Strong understanding of CQC regulations and health & social care standards.
• Skills: Excellent leadership, communication, and organizational skills with the ability to manage both operational and administrative aspects of the home.

Benefits:

• Annual performance-related bonus
• CQC "Good" or "Outstanding" rating bonus
• £250 referral bonus for each successful candidate referred
• Assistance with public transport and accommodation costs (subject to eligibility)
• 28 days paid holiday
• Cycle to Work scheme
• Pension contributions via NEST

How to Apply:
If you are a dedicated care professional looking for a rewarding leadership role in a well-established care home, we would love to hear from you. Apply today to join our client's team and make a real difference in the lives of the elderly and those living with dementia.

Nationwide

Do you have strong knowledge of compliance and great problem-solving skills? Ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are seeking an enthusiastic Regulatory Assurance Manager to join our vibrant and dedicated team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: Effectively manage a portfolio of homes to provide an up-to-date view of quality and identify risks to Care UK.



Key Responsibilities:


To monitor and analyse information and data from the home to understand and mitigate emerging risk, escalating concerns as appropriate.
To undertake regulatory assessments in line with regulators
To support Care UK and operational colleagues with understanding of relevant legislation and regulations
To provide coaching to operational teams
To work with homes to achieve high standards of assessments, external inspections or complex safeguarding.
To undertake safeguarding and serious case review investigations as required by Head of Regulatory Governance.
To keep updated regarding developments in the Health and Social Care sector regarding regulation and compliance.
To lead on compliance and quality improvement activities required to ensure business objectives are met.
To conduct coaching and training to care home colleagues and wider Care UKas required.




What We're Looking For:


Detailed knowledge and application of relevant legislation and regulatory framework.
Experience of working in a senior regulatory or quality role.
Knowledge of the care sector in particular care home-based services.
Sound understanding of quality improvement & governance.
Willing to travel regularly to our homes




Why Join Care UK?


Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.




We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!

SER are currently working alongside a Mental Health Service based in the Basildon, South Essex area who are currently seeking to appoint a Service Manager to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: South Essex Service Manager
Location: Basildon, South Essex
Contract: Permanent - 37.5hrs per week (Mon – Fri 09:00 – 17:00)
Salary: £38,934 pa
Closing Date: 10th November 2024
Short Listing: 11th November 2024
Interview: Face to Face interviews will take place week of 18th November 2024

About this role:
The Essex Services Manager will be responsible for running the High, Medium and Low Services and delivery of a first-class service in line with the support services offered. The post holder will work as a member of the Senior Management Team working closely with other Operational Managers, the Executive Team, Commissioners and External Strategic and Clinical Partners.

Main Duties:
• Work with the CEO, Head of Operations and Regional Manager in maintaining the high standards connected with strategic planning and development, supervision, delivery and administration of the service;
• Lead on assessment and support plan delivery in line with the Care Programme Approach;
• Promote and develop good practice and best value for the service through leadership and act as a positive role model in relation to personal and professional conduct.
• Develop and maintain links with external agencies in order to ensure effective service for all.
• Develop and manage all aspects of these services within the services good practice policies and guidelines.
• Manage data collection by staff re. Outcomes and Recovery STAR, report writing, policies, planning, budget management as part of the Senior Management Team;
• Flexibility in working hours required in a High, Medium and Low, 7 days a week service.

Essential Requirements:
• Good level of maths and written English
• Experience in supervising/line managing staff with an awareness of good practice in staff supervision or recent completion of an appropriate training programme.
• Good standard of office administrative practices and procedures
• Ability to work with the Multi-Disciplinary Team to identify support needs of service users and ensure that these are communicated to the wider staff team
• Ability to plan, manage and prioritise a high workload to meet deadliness
• Excellent communication skills – written and oral and negotiation skills

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2024 – 2026.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

We are looking for an experienced Audiologist to join our department and help shape a local service whilst building networked expertise across the 3 hospital sites (Basildon, Broomfield and Southend).

This amazing opportunity will be perfect for anyone who prefers a collaborative approach to leadership, and wants to work in an evidence-based yet innovative team.

So, if this sounds like the perfect role for you, we want to hear from you today!





If you are successful, some of your duties will include:
• Leading service provision and staff working within the service
• Developing and adapting the service, working in conjunction with the existing team, the Head of Audiological Services and the ENT Clinical Lead.
• Work as a network to develop and manage changes to practice and establish new ways of working .
• Ensure key targets are met for the local service.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For full details of this fantastic opportunity, please see attached job description.

We encourage informal visits or discussions, so please do get in touch with us.

We look forward to receiving your application.


This advert closes on Sunday 10 Nov 2024

This is an exciting opportunity for a highly skilled, experienced and motivated Care Manager with a strong care background and a passion for high quality care to join our team in Southend.

As our Care Manager, reporting directly to the Director, you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being responsible for the efficient running of the business, quality control, managing the needs of the clients and day to day management of internal staff and our Care Professionals. This role is suitable for both an experienced Care Manager looking for a new challenge or a highly motivated Care Supervisor or Coordinator who is looking for the next step up in their career.
In this varied and challenging role, you will be involved in:

Working closely with the Director (senior leadership team) to coordinate the development of a high quality private domiciliary care service for older people (our clients) in the local area
Act as the Registered Manager managing the regulated activity for the office. 
Networking in the local community to raise awareness of the service
Promoting the highest standards of care and service
Recruiting and training Care Professionals
Converting new client enquiries and coordinating staffing rotas
Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
Managing(inspiring) a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
Ensuring successful operation of quality control systems and performing quality assurance visits for clients
Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
Promoting a positive culture in line with the Home Instead ethos and values.
Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.
Qualifications

Extensive care experience with a proven track record in providing consistent excellent customer service.  
Proven experience in leading, training and managing a team to provide high quality domiciliary care services.  
Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.  
Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.  
Strong skills in conducting care assessment and care planning.  
Good understanding of systems and processes.  
Excellent interpersonal and communication skills.  
Ability to inspire others and build fantastic working relationships.  
Strong organisation and planning skills.  
Drive and motivation to take on a broad role and develop care services.  
Passionate about providing the highest quality of care.  
Commercially aware and have strong influencing and negotiating skills.  
Demonstrate achievement of business growth targets.  
Ability to work well and accurately under pressure.  
Be responsive, agile and remain calm whilst dealing with multiple priorities.  
Be flexible to meet demands of the business including participating in an on-call rota.  
Good working knowledge of IT Systems with experience of Microsoft Office, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.  

Additional information

Benefits:

Competitive salary (to be discussed)
28 days paid holiday (incl. bank holidays)
Healthcare scheme
Pension contribution
Free on-site parking
Staff referral bonus scheme
Work laptop & mobile phone
Team social events
Extensive support and training within the Home Instead network
This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people (clients) we work with. Relationships are at the heart of all we do and you’ll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career, one which will grow with you. We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.

Clinical Deputy Manager

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. The team at Colne View Care Home have a great opportunity for a passionate and hands on nurse to join the home as clinical deputy manager.

What you’ll do

Supporting and deputizing for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Walk rounds
Look after all our residents alongside the team and offer personalised centred care.

Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.

You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.

Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 120 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people

What we offer

Competitive salary, access to a company paid web based system for your PIN re validation, bank holiday enhancements, paid DBS check, cycle to work scheme, thousands of online and in-store discounts and free uniform
Further training and qualifications
Development and progression
Support, guidance and a caring working environment