Total 4 Manager level Customer Service job vacancies in B92 7HP

Care Team Leader Days

Care Home: Claridge Place Care Home Solihull

Hours per week: 45.60hrs (4 shifts per week, 07.00 - 19.00, alternate weekends on / off)

Salary: £13.00 - £14.50per hour

About the role:

As a Care Team Leader at Sanders Senior Living, you'll be all about professionalism, kindness, and compassion. The Care Team Leader role requires you to plan and provide high-quality care that makes our residents feel safe, respected, and independent.

You will lead a team of Care Assistants, ensuring they are keeping up with the highest care standards. Keeping accurate records and communicating well with your colleagues are key parts of your role.

Our Care Team Leaders also support the Home Manager and Deputy Manager, giving physical, social, and emotional care to residents. You will handle medication and make sure everything is in order with medication audits.



Benefits of working with Sanders Senior Living:

28 – 33 days Paid Holiday
Pension Scheme
Employee Assistance Scheme that is also available to immediate family members
Comprehensive induction and ongoing, paid training
Free DBS Check and uniform
Opportunities to progress your career within the company
Employee of the Month awards


About you:

We are seeking a dynamic Care Team Leader who excels in person-centred care planning, possesses expertise in dementia care, and has experience of leading teams to deliver exceptional care. The ideal Care Team Leader will exude a positive energy, be competent in building strong relationships, and demonstrate outstanding organisational skills.

Holding an NVQ Level 3 Diploma in Health & Social Care is essential



About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.



All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Courtyard Care Ltd will endeavor to provide a family orientated, negotiated care package to meet the needs of all the children and their families. Care Team Leaders will support the management team and have in the direct management of the children/young people and support in the management of the staff teams that support these children/young people to ensure that the highest standard of care is in place. To meet and promote the needs of the children/young people and provide opportunities to advance their opportunities and life experiences in a positive manner. They will support in the recruitment, maintenance and development of the staffing team In addition to ensuring the home is run in line with company policy and will hold supervisory responsibilities for members of the team, they will run shifts and promote positive relationships within the home. Care Team leaders will undertake a wide range of duties which will involve direct care of children who have complex needs within Courtyard Care Ltd homes. They will be expected to work shifts and work flexibly to meet the needs of the children and fulfill all health and safety requirements. They will provide part of the on-call service for the childrens homes if/when required alongside the management team. To act as a member of the team and assist the management in giving the highest standard of care possible to all the children/young people at Courtyard Care Ltd, closely following individual plans, risk assessments and programmes in place. To understand the importance of the need for confidentiality in all clients matters at all times. To act as a role model in conjunction with colleagues to ensure yours and their welfare and create a safe, clean and secure environment for all children/young people and relatives. To take overall responsibility in ensuring the running of the home is to its highest possible standard, coordinating the shift, allocating child supervision and prioritizing care. Act accountable as a resource and role model for the junior staff and the children/young people. Adopt a forward-thinking approach to care provided and act as the childrens advocate in conjunction with the junior staff. To work in a variety of settings if needed, in order to support the children e.g., in the childs family home, educational setting and activity setting etc. To develop skills in order that the childs individual health, social, emotional and psychological development needs are met. To provide support, advice and information to the children, parents and other carers as required. Demonstrate an awareness of child development and the childs need for appropriate cognitive age play, adhering to the rostered activity rota. To act as a driver/escort for the child if needed. Once trained to provide and carry out clinical duties necessary to meet the child/young peoples health needs on a daily basis. Accountable for petty cash while on duty and adhere to the company policy and procedure. Organise time management to accommodate rostered activities and intensive interaction for the shift. To complete supervisions for allocated staff in line with policy and procedure. Identify training requirements for members of the team and actively support team members to develop within their role. To undertake any other duties reasonably requested by the Management. Communication: Maintain clearly written, accurate contemporaneous records of involvement with children and their families; in addition, ensure all other child/young peoples documentation is completed and up to date before the end of shift. Report any unusual occurrence in the childs appearance, condition or behavior to management, where necessary adhere to child protection policy. Answer telephone and act in a polite, professional manner, were possible dealing with any queries, otherwise leaving a clear accurate message for management. Act as an ambassador for Courtyard Care Ltd at all times. Ensure daily log, memo file and handover file are checked and completed Ensure diaries are checked and adhere to, delegating responsibilities were necessary. Take part in and ensure thorough client handover takes place ensuring client confidentiality at all times. To work in conjunction with the key workers and management in evaluating ongoing care needs and child/young persons development. To be aware of the emotional, psychological and social needs of the children/young person. To demonstrate empathy and sensitivity to others that is non-judgmental and shows respect for their beliefs, values and culture. Liaise with multi-disciplinary professionals and form inter-agency links and networks. Oversee coordination of the shift ensuring all agreed policies and procedures are adhere to. Take responsibility to keep yourself up to date with any changes in plans, risk assessments etc. for the children/young people including read over files when returning from annual leave or any absences. Attend all staff meetings and any extra responsibility meetings relevant to your role. Use appropriate methods and language to communicate in a succinct and clear manner, to listen and take account of others views and needs. Show understanding and use logic to communicate. Implement and use appropriate methods of communication to provide consistency, structure and predictability encouraging positive engagement. Legal and Ethical To know the importance of parental involvement in decision making and the legal requirements regarding parental consent Have knowledge of the rights of the child in conjunction with Childrens Regulations and Quality Standards, Every Child Matters and the importance of giving them information according to their level of understanding. To be personally responsible in demonstrating your awareness of the relevant legislation within childcare in particular Childrens Regulations, Childrens Home Quality Standards and all other Policies, Procedures and Guidelines for Courtyard Care Ltd Have a clear understanding of the role and function of OFSTED. Ensure the provision of the service adheres to the statement of purpose and all relevant legislation. To hold the company values and have pride in your work, acting as an ambassador for Courtyard Care Ltd at all times. To have an up to date understanding of Safeguarding Children Procedure and Looked after Children Procedure. Training: To support the management by keeping up to date with the training programme for whole staff team in line with the Workforce Plan. Attend all relevant courses, in-service training days and statutory annual updates in line with the training programme. Identify own training needs which ensures your competence to meet all the needs of the resident children/young people. Develop a personal development plan with staff team for whom hold supervisory responsibility. Maintain personal responsibility for personal training and being professionally updated. To act as a mentor during induction, orientation for all staff and delegate support for new members of the team, ensuring they achieve competence within their probation period. Maintain an overall awareness of current issues in any identified field required for the smooth running of the home. General Be responsible for promoting ongoing improvements in the overall successful running of Courtyard Care Ltd. All staff will be expected to attend and contribute to staff meetings and senior staff meetings. Work as an effective member of a multi-disciplinary team creating positive working relationships. All annual leave will be booked in accordance with Courtyard Care Ltd policy and directly through the management team. Take responsibility for the coordination of evacuating the home in case of a fire, adhering to the evacuation procedure. You are expected to report on duty at commencement time of shift, any lateness must be reported to management and documented on the rota and in the daily log. Any sickness should be conducted as per policy and a back to work form must be completed on return to work. Any sickness must be reported directly to the senior staff on shift and management and recorded on the rota. It is your responsibility to ensure any staff returning from sickness, complete sickness form and read back over all documentation up to their last day in work. At work overcome difficulties, setbacks and pressures to get things done, understanding the impact of related complex needs and to recognise and encourage commitment in others. Support children/young people with complex needs to experience life opportunities which promote the growth of individuals to their maximum potential.

Job Title: Registered Manager - Elderly Care

Setting: Good rated elderly care home

Location: Olton, Solihull

Salary: C. £40,000

Hours: 35 hours

I am seeking a skilled, competent and empathetic Registered Manager to play a pivotal role in the day to day management of a highly regarded elderly care home in Olton. You will join a reputable establishment dedicated to providing exceptional care for their residents, ensuring their well-being and comfort. As a Registered Manager, you will have the opportunity to make a real difference in the lives of their residents while leading a team of dedicated professionals.

Requirements:
- Experienced registered manager seeking their next move or a skilled deputy manager looking to secure their first registered manager role.
- Proven experience in a managerial role within the elderly care sector, demonstrating strong leadership abilities and a commitment to excellence.
- In-depth knowledge of relevant legislation, regulations, and best practices governing elderly care.
- Excellent communication and interpersonal skills, with the ability to build rapport with residents, families, and staff members.
- Strong organisational and problem-solving abilities, with a proactive approach to managing challenges.
- Compassionate, empathetic, and dedicated to providing person-centred care to elderly residents.
- Relevant care management qualification

Key Responsibilities:
- Provide strong leadership and management to the care home team, fostering a culture of compassion, respect, and excellence in care delivery.
- Ensure compliance with regulatory standards, policies, and procedures, maintaining the highest levels of quality and safety.
- Oversee the day-to-day operations of the care home, including staffing, resident care plans, and facility maintenance.
- Develop and maintain positive relationships with residents, their families, and external stakeholders, ensuring open communication and collaboration.
- Drive continuous improvement initiatives to enhance the quality of care and overall resident experience.
- Manage budgets effectively, monitoring financial performance and identifying areas for business growth and development.


Benefits:

• Company pension
• Employee discounts
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay

How to Apply:
If you are passionate about making a difference in the lives of elderly individuals and possess the right skills and experience, I would love to hear from you.

Click apply now!

Care Team Leader Nights (3 nights per week)

Hours of work: 36 per week

Rate of Pay: £12.54 per hour

We recruit the very best people from the local area wherever possible to create a team of dedicated, passionate, with inspirational passion and a kind a nature to make a real difference to the lives of others. Our skilled and motivated teams are truly dedicated in every aspect of their important and highly valued roles to ensure that an excellent residential care service is continuously provided.

Every team member understands that our residents are individuals with their own rich life histories and interesting stories to tell, and by joining us, you will have the wonderful opportunity to give your time and attention to them.

As a Care Team Leader with Sanders Senior Living, professionalism, teamed with kindness and compassion, will be at the core of everything you do. Your role will entail planning and implementing the kind of care that will give our residents a real sense of security, dignity, and independence.

You will get to know our residents and their families – helping to ensure that truly personalised care is delivered.

Leading a team of Care Assistants, you will have a really, positive influence on the team and be responsible for maintaining the highest standards of care. One of your key responsibilities will be to maintain accurate records and build strong relationships with effective communication with your fellow colleagues.

Your role as a Care Team Leader will also see you assist the Home Manager and Deputy Manager too. You will be involved in providing essential physical and mental care as part of Sanders Senior Living’s whole-team approach to wellbeing, as well as administering medication and carrying out medication audits.

Ideally, you will have an NVQ Level 3 Diploma in Health & Social Care, a background in person-centred care planning and knowledge of caring for people with dementia. You will also have a background in leading a team to deliver care. What is essential is a brilliant, positive energy and natural ability to get along with others. You will know what good record keeping looks like and be able to manage your time effectively. Furthermore, whenever you communicate with others, whether it be a resident or co-worker, you will be truly considerate and kind.


Experience / Qualification:

Experience preferred though not essential as full training will be provided.

NVQ Level 3 in Health & Social Care preferred or a willingness to achieve this.

Benefits:

Comprehensive induction and ongoing paid training to develop your career

Quality training to enhance your skills

Access to regular covid-19 testing

Quality PPE provided

High IPC and sanitisation standards

Welfare support

Buddy scheme – to help you settle in

Free uniform

28 days annual leave

Pension scheme

Fast track career options

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearance.



You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.