Total 15 Senior Executive level Customer Service job vacancies in Crawley, RH10 1EJ

Customer Solutions Executive

Salary: £23,000 - £25,000 dependent on experience
Location: Leeds, West Yorkshire
Hours: 37.5 hours per week, Monday - Friday

Permanent Role

Are you an excellent communicator with a desire to help others? Our client is looking for a personable and competent individual with an excellent attention to detail to join their amazing team as a Customer Solutions Executive

The Key Duties of the Customer Solutions Executive
* Daily communications with customers via phone, email and social media
* Create and deliver innovative and forward-thinking solutions to customer concerns
* General administration and organisation of systems
* Deal with complaints and challenging situations whilst managing workload
* Work with other departments to support and deliver the best outcomes for the customer

The Key Requirements of the Customer Solutions Executive
* Previous experience within a customer service or contact centre environment
* Previous experience of case management and dealing with complaints
* IT skills - experience using MS platforms, softphone, email
* Excellent communication skills - both written and verbal

If you are interested and would like to know more, please apply to the role or call the Business Support Team at Search, Leeds, for more information

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

From start of post: See patients in multimorbidity clinics and in partnership with primary healthcare colleagues and implement improvements to patients medicines, including de-prescribing. Manage own case load and run long-term condition clinics where responsible for prescribing as an independent prescriber for conditions where medicines have a large component (e.g. medicine optimisation for stable angina symptom control, warfarin monitoring and dose adjustment for patients requiring longterm anticoagulants). Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines ensuring they get the best use of their medicines (i.e. medicines optimisation). Whilst carrying out the above ensure document appropriately to support achievement of relevant QOF targets. Undertake clinical medication reviews with patients with multimorbidity and polypharmacy and implement own prescribing changes (as an independent prescriber) and order relevant monitoring tests. Future potential to manage own caseload of care home residents. Support and work with CCG Medicines Management (MM) Team to undertake clinical medication reviews with patients with multimorbidity and polypharmacy and implement own prescribing changes (if an independent prescriber) and order relevant monitoring tests. Provide patient facing clinics for those with questions, queries and concerns about their medicines in the practice. Provide telephone support for patients with questions, queries and concerns about their medicines. Act as a source of medicines information for all of the practice team and patients, (such as around doses, side effects, adverse events, possible alternatives, i.e. around out of stocks). Suggesting and recommending solutions. To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge. Set up and manage systems to ensure continuity of medicines supply to highrisk groups of patients (e.g. those with medicine compliance aids or those in care homes). Work in partnership with hospital and local provider colleagues (e.g. care of the elderly doctors and clinical pharmacists) to proactively manage patients at high risk of medicine related problems before they are discharged to ensure continuity of care. Managing caseload of patients with common/minor/self-limiting ailments while working within scope of practice and limits of competence. Signposting to community pharmacy and referring to GPs or other healthcare professionals where appropriate. Manage own caseload for patients and diagnose people with long term ailments while remaining within scope of practice and limits of competence. Referring to GP and/or other healthcare professionals where appropriate. Ensure that patients are referred to the appropriate healthcare professional for the right care. Ensuring that the addition of the pharmacist to the clinical team results in a reduction in workload for other clinicians. Work with case managers, multidisciplinary (health and social care) review teams, hospital colleagues and virtual ward teams to manage medicines-related risk for readmission and patient harm. Put in place changes to reduce the prescribing of these medicines to high-risk patient groups. Produce and implement a practice repeat prescribing policy in line with the recommendations from the Medicines Management Team (MMT), implement the practices repeat prescribing policy. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review. Ensure patients have appropriate monitoring tests in place when required. Identify national and local policy and guidance that affects patient safety through the use of medicines, including MHRA alerts, product withdrawals and emerging evidence form clinical trials. Manage the process of implementing changes to medicines and guidance for practitioners. Take a leading role in the contractual requirements to support frail patients with their medication including medication review and patient identification (i.e. patients with problematic polypharmacy) Work with CCG MMT to implement local and national guidelines including NICE etc. Liaise with hospital colleagues where prescribing needs to be returned to specialists. Provide education and training to primary healthcare team on therapeutics and medicines optimisation. Provide training to visiting medical, nursing, pharmacy and other healthcare students where appropriate. Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved. Undertake risk assessment and ensure compliance with medicines legislation. To support public health campaigns. To provide specialist knowledge on all public health programmes available to the general public. Role may evolve to include: Manage own caseload of vulnerable housebound patients at risk of hospital admission and harm from poor use of medicines. Implement own prescribing changes (if an independent prescriber) and ordering of monitoring tests. Attend and refer patients to multidisciplinary case conferences. Identifying key areas of need for vulnerable patients and formulating care plans. Working with colleagues, identify and provide leadership on areas of prescribing and medicines optimisation. Conduct clinical audits and medicine optimisation projects or work with colleagues such as GP registrars, practice managers etc., feedback the results and implement changes in conjunction with the practice team. Present results and provide leadership on suggested changes. Contribute to national and local research initiatives. Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology test results, common/minor ailments, acute conditions, long term condition reviews etc

Join Newcross today as a Senior Residential Support Worker!

Are you passionate about improving the lives of children and young people? Do you have the leadership skills to guide and support a dedicated team? Join us as a Senior Residential Support Worker supporting our client in their crucial role ensuring the care and welfare of children in residential care.

This position is based in Redhill with an hourly salary of betweem £14.30 and £17.16 per hour for applicants with the required previous work experience, depending on shift pattern.

We have flexible work available from long-term bookings to single shifts.

Key duties include:

• Taking a lead role in ensuring the safety and wellbeing of each child
• Planning, managing and leading shifts to keep children engaged and secure in line with each individual placement plan
• Provide support and guidance to all residential workers
• Ensure professional conduct and adherence to relevant policies and procedures
• Conduct effective supervisions, offering advice and motivation

What do you need to join?

To be successful in this role, you will need:

• At least 6 months full-time experience in the last 3 years working alongside children and young people in a senior/leadership role
• The right to work in the UK and be able to work up to full time hours
• Highly desirable: Level 3 qualification in children’s services
• Excellent communication and interpersonal skills
• Strong commitment to providing high-quality care and support
• Ability to work effectively as part of a team
• Hold a full, clean, drivers licence as you may be required to transport children outside of the residential setting

Why choose Newcross Healthcare?

At Newcross, we value our employees and believe in supporting their wellbeing and professional development. When you join our team, you can expect:

• Same-day pay with FlexiPay: Get instant access to up to 50% of the value of your completed shifts, even on weekends and bank holidays. We understand the importance of financial flexibility.
• Flexibility: Enjoy the freedom to choose your shifts and make flexible working easy with our HealthForceGo app. We believe in work-life balance.
• Unlimited free training: Access over 400 free courses across a range of topics with our training partner FuturU. We are committed to helping you grow and develop in your career.
• £500 when you Introduce a Friend: Receive up to £500 when you introduce a friend or family member. We believe in rewarding loyalty and referrals.
• Free welcome gift box and Newcross Healthcare uniform: Feel welcomed and part of the team from day one with our special welcome gift box and branded uniform.
• Perks at Work: Benefit from over 30,000 exclusive deals and discounts for your favourite brands across 20 categories, including groceries, fashion, electronics, and more. We believe in taking care of our employees.

Apply today!

Package Description

Job Title: Senior Children's Residential Support Worker

Job Location: Crawley

Hours: Full-time (39 hours)

Salary: £14.60 - £15.20

What do you need?

• A minimum of 12 months experience or knowledge of child-centred, therapeutic models.
• Great communication skills, naturally caring, flexible and resilient.
• Level 3 qualification in Caring for Children and Young People.
• You need to be able to work flexibly covering long day shifts, weekends and sleeps.
• Driving licence required

About Us: Join a spirited team at Keys Group dedicated to nurturing and empowering children in our vibrant residential facility. We're on a mission to create a safe haven where every child's potential shines bright.

Job Description: We're on the lookout for a dynamic and caring Children's Residential Support Worker to join our squad! In this role, you'll be the beacon of hope, providing unwavering support to our young champions. Get ready to make a real difference in the lives of children who need it most.

Requirements:

• Be part of a caring team that provides a safe and loving home for children and young people, led and supported by a registered manager.

• Passion for making a difference in the lives of children.

• Knowledge of child development and trauma-informed care practices.

• Excellent communication and organisational skills.

• Valid driver's license and access to own transport

• Previous experience in a residential care setting or similar environment (Preferred).

Responsibilities:

• Be part of a caring team that provides a safe and loving home for children and young people, led and supported by a registered manager.

• Forge bonds fostering trust and belonging.

• Lead activities that fuel growth.

• Monitor progress and well-being, reporting any concerns promptly.

• Maintain safety and cleanliness standards at all times.

• Act as a positive role model to give encouragement and praise.

• Enjoy fun days out such as swimming, go karting, skating and revisit missed milestones.

• Provide emotional and physical support to allow the children to reach their full potential in sometimes challenging situations

• Build friendships and trusting relationships

• Help them to find pleasure in everyday tasks

• Empower them to make decisions about themselves

Why join us:

• Annual leave - 5.6 weeks holiday per year

• DBS Check – we cover the cost of your DBS check and further renewals

• Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone

• NEST Pension Scheme

• Enhanced Maternity & Paternity Pay

• Qualifications – we can support you to obtain a range of QCF’s opening up further career opportunities

• Staff Referral Scheme – earn up to a generous £500 for referring a friend to join our team at accomplish

• Induction- We pay for you to attend our comprehensive induction and on-going training

• Enhanced Pay Scales: Be recognised and paid for both qualifications and experience

• Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card that you will have access to as a Health and Social Care Employee

Keys Group’s EPIC values are simple, clear and powerful.

Excellence – Accountable and intent to achieve the best in all that we do. Challenging ourselves to the highest standard of learning, development and performance.

Passion – Committed and ambitious in heart and mind. Delivering the best outcomes for the people we support.

Integrity – Working honestly and transparently. Sharing our results and learnings.

Caring – Showing compassion and empathy. Placing the people we support at the center of all we do and taking their feelings and wishes into account.

Our Working Shift Patterns

Your working week will vary, according to the needs of the service and our children, but would be made up of:

• Early Shifts (7am – 2.30pm)

• Late Shifts (2pm – 11pm)

• Long Day (8am – 11pm)

• Sometimes there may be ‘split’ shifts (7am – 10am – 2pm – 11pm)

• Sleep in shifts.

This includes alternative weekend covering shift. Flexibility is the key – as we work with people, things can change with little or no notice.

This is a full-time role, and we would love to hear from you if you recognise the above in yourself and have the drive & passion to support others!

KG1

• 5 Months Fixed Term , full time 37.5 hours/ week contract
• Band 6 - £35,612 - £42,618 per annum
• Location ;- Crawley HQ

South East Coast Ambulance Service (SECAmb) NHS Foundation Trust are seeking a skilled, confident and capable individual to take up an exciting fixed term posts, joining a team created to provide an outstanding wellbeing experience for our employees.

This is a clinical role in which you will work as part of the Wellbeing Hub testing a new approach which will pilot the provision of dedicated support in our 111 and 999 call centres, situated in Crawley and Medway. You will work autonomously based in Crawley, and will provide assessment, triage and ongoing support of referrals which may include specialist interventions, and when necessary, signposting to appropriate services for employees experiencing psychological and/or mental health difficulties. You will be supported to do this through weekly Case Management Supervision with an experienced Senior Mental Health Practitioner.
• New NHS employees from April 2008 will be eligible to join the Amended NHS Pension Scheme which provides membership to a final salary scheme with pension linked to pay near retirement.
• During the pandemic this position will be working from home
• A minimum 27 days' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Childcare voucher scheme.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

Applicants should have experience working in mental health services, eager to provide effective advice and clinical guidance with the determination to make a difference to the lives of others. You should be motivated and confident in working with the team to make a difference to the lives of colleagues, enhancing their experience and positively influencing employee satisfaction. You would be part of a team searching for new ways to boost the health and wellbeing of our colleagues, including preventive initiatives and promotion of self-care.

Opportunities to practice as a mental health clinician within an Ambulance Service are rare, particularly in a staff-focussed role and as such these roles will present you with an exciting and unusual opportunity to enhance and expand your clinical skills and experience.
• This exciting role would suit applicants who possess a related qualification, e.g. Nursing Midwifery Council (NMC) Registered Mental Nurse, HPC Occupational Therapist or Mental Health Social Worker. registration with relevant clinical practice as a mental health practitioner in either Acute Inpatients, Crisis Teams, Emergency Department Liaison, Single Point of Access or as a Community Psychiatric Nurse

If this sounds like you, and you have a genuine appetite to support staff who work in a variety of very challenging roles, we would very much like to hear from you.


This advert closes on Thursday 30 May 2024

Proud member of the Disability Confident employer scheme

Executive Support Officer needed in Honiton

The hourly rate is £14.17ph PAYE

This is a temporary role

The reference number is: 5248617

The successful candidate will provide an effective and efficient leadership support service support to the executive team so that they can achieve the goals and actions within the Plan.

They will provide an effective business administration support service as part of the Executive Support Team and will be arranging meeting/event dates and details, mail management and dealing with enquiries, screening and directing calls and managing correspondence including writing routine letters and emails and ensuring timely replies.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Job Title: Housing Senior Support Worker
Location: Essex and Norfolk - Remote with travel to Norwich, Ipswich, Colchester, Chelmsford, Southend
DBS Level: Enhanced Adult
Service Users: To be determined based on location confirmation.
Working Hours: 40 hours per week, Shift pattern - Monday - Friday 8 am - 4 pm / 2 pm - 10 pm, 1 Saturday a month
Car Driver Needed: Yes
Own Vehicle Needed: Yes
Valid Business Insurance Required: Yes

Lone Working: Yes
Working from Home: Yes
Number of Properties: Approximately ¾

Main Duties:
As a Senior Support Worker, your primary responsibilities will include:

• Planning and delivering effective support and safety plans for service users, referring to specialist agencies when necessary.
• Ensuring properties are adequately equipped, maintained, furnished, and cleaned to provide a safe and comfortable environment for residents.
• Supporting residents in understanding their responsibilities to maintain benefits and tenancies, facilitating their transition back into independent living.
• Empowering and motivating service users to identify and achieve their desired outcomes.
• Collaborating with service users to develop move-on plans at the earliest opportunity, identifying realistic options for their future housing.

Essential Criteria:

• Full UK Driving Licence
• Valid Business Insurance for expense claims
• Enhanced DBS Certificate
• Availability to work Monday to Friday with occasional Saturday shifts
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in supporting individuals with complex needs

• 5 Months Fixed Term , full time 37.5 hours/ week contract
• Band 6 - £35,612 - £42,618 per annum
• Location ;- Crawley HQ

South East Coast Ambulance Service (SECAmb) NHS Foundation Trust are seeking a skilled, confident and capable individual to take up an exciting fixed term posts, joining a team created to provide an outstanding wellbeing experience for our employees.

This is a clinical role in which you will work as part of the Wellbeing Hub testing a new approach which will pilot the provision of dedicated support in our 111 and 999 call centres, situated in Crawley and Medway. You will work autonomously based in Crawley, and will provide assessment, triage and ongoing support of referrals which may include specialist interventions, and when necessary, signposting to appropriate services for employees experiencing psychological and/or mental health difficulties. You will be supported to do this through weekly Case Management Supervision with an experienced Senior Mental Health Practitioner.
• New NHS employees from April 2008 will be eligible to join the Amended NHS Pension Scheme which provides membership to a final salary scheme with pension linked to pay near retirement.
• During the pandemic this position will be working from home
• A minimum 27 days' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Childcare voucher scheme.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

Applicants should have experience working in mental health services, eager to provide effective advice and clinical guidance with the determination to make a difference to the lives of others. You should be motivated and confident in working with the team to make a difference to the lives of colleagues, enhancing their experience and positively influencing employee satisfaction. You would be part of a team searching for new ways to boost the health and wellbeing of our colleagues, including preventive initiatives and promotion of self-care.

Opportunities to practice as a mental health clinician within an Ambulance Service are rare, particularly in a staff-focussed role and as such these roles will present you with an exciting and unusual opportunity to enhance and expand your clinical skills and experience.
• This exciting role would suit applicants who possess a related qualification, e.g. Nursing Midwifery Council (NMC) Registered Mental Nurse, HPC Occupational Therapist or Mental Health Social Worker. registration with relevant clinical practice as a mental health practitioner in either Acute Inpatients, Crisis Teams, Emergency Department Liaison, Single Point of Access or as a Community Psychiatric Nurse

If this sounds like you, and you have a genuine appetite to support staff who work in a variety of very challenging roles, we would very much like to hear from you.


This advert closes on Friday 19 Apr 2024

Proud member of the Disability Confident employer scheme

Package Description

Are you already a Senior or experienced Children's Support Worker who is looking for a new rewarding challenge with a large and growing organisation where you will be valued?

Do you share our EPIC values of Excellence, Passion, Integrity and Caring?

It's a fantastic time to join Keys Group, so why not unlock your career potential and have an EPIC 2023.

Why choose Keys Group for your career?

Keys Group provide innovative care and education services to children and young people who have complex needs, emotional and behavioural difficulties or who display challenging behaviour. We try and make every day extraordinary for the children we care for and support, because we believe in every single one of.

As well as competitive pay and in house professional support, we provide and fully fund the necessary training for you to achieve valuable externally accredited qualifications.

Join our amazing team as a Senior Support Worker at our residential home in Crawley and you will receive:

• Full induction and introductory programme
• Fully funded training and qualifications
• Enhanced pay scales that recognise both qualifications and experience
• Enhanced company maternity & paternity pay
• Free meals
• A great employee Benefits programme
• NEST Pension Scheme
• Life assurance
• Enhanced DBS (Disclosure and Barring Service) check paid for by us
• 28 days annual leave including Bank Holidays

More about the role:

• You will work with the team to promote and support the young people in our care in leading a life of positive development by providing a safe and nurturing environment.
• Ensure the day-to-day management is facilitated in a professional and competent manner and support the Service Manager in providing the best quality care.
• Lead a team along with other professionals, to provide the therapeutic care and support needed for each individual child.
• Record events and observations, progress reports, preparing and implementing care plans and records
• You will act as a positive role model to colleagues and children to meet their everyday living needs, developing trusting relationships that create recovery, growth and lasting change.

What do you need?

• A minimum of 12 months experience or knowledge of child-centred, therapeutic models.
• Great communication skills, naturally caring, flexible and resilient.
• Level 3 qualification in Caring for Children and Young People.
• You need to be able to work flexibly covering long day shifts, weekends and sleeps.

Apply today and help us to care for children to lead happy, healthy and successful lives.

Keys Group is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check.

Keys Group is an equal opportunities employer and welcome applications from all sections of the community.

KG1

Job Type: Full-time

Benefits:

• Company pension
• Health & wellbeing programme

Experience:

• Residential Child Care: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)
• NVQ/QCF level 3 in Caring for children and young people

KG1

Proud member of the Disability Confident employer scheme

£23,379 - £24,816 per annum (pro rata of part-time or part year)
Various working patterns from 3 to 5 days per week (either 37 weeks or 52 weeks per year)
Andover Campus
£2,000 fte Recruitment Attraction Payment payable , pro-rated if part-time
Provide Support, Make a Difference in 2024
The Sparsholt College Group is dedicated to supporting students with SEN and ensuring that students reach their full potential.
Over the past few years, we have had an increase in young people with both Educational Health and Care Plans (EHCPs) and Special Educational Needs (SEN) and have developed our curriculum and grown our staff team in order to offer an outstanding experience for our students. We are seeking new staff to join our Additional Learning Support (ALS) team.
Supporting students can be incredibly rewarding as it enables you to help them to reach their goals. You will provide both academic and emotional support to ensure that each young person can flourish.
Working within the ALS team offers plenty of opportunity for career progression – either into specialist support roles or as the first steps towards becoming a teacher. The college offers excellent training opportunities and can help support with teacher training which is provided onsite. The classroom experience that is gained during your time supporting learners can prove invaluable when it comes to dealing with challenging situations or when making the step into a teaching role.
The nature of a learner support role means that no two days are ever the same and that the responsibilities vary greatly too. Every day in the role is different, whether you’re faced with new parts of the curriculum, new topics or new issues to find a solution to. It makes it an interesting and varied job.
Working within learning support, you can choose to work either (37 weeks per year) or for the full-year (52 weeks). Working a minimum of 3 days per week we can offer flexibility as to the working pattern and this flexibility can help to achieve a fantastic work-life balance. Please outline your preferred working pattern within your application.
Senior Learning Support Assistants support students, either in a group setting or on a 1-1 basis, both in class and throughout the college day. However, as well as this you will have a caseload of key students for whom you will take responsibility for ensuring they are meeting the course requirements as well as being prepared for adulthood. You will liaise with parents and carers, ensuring that the EHCP requirements are being delivered. You will work with our SEN officers to ensure reviews happen in a timely manner and that students are progressing and meeting their targets.
We are looking for Senior Learning Support Assistants to work from 3 to 5 days a week, during term time (37 weeks per year) or full year. Please indicate your preferred working pattern and campus in your covering letter.
With experience of working with young people, ideally in an educational setting., you will need to have a “can-do” attitude along with a good standard of education including English and Maths at grade C/4 or above or equivalent. A willingness to undertake further training is essential.
Closing Date: 22 April 2024
We reserve the right to close this vacancy early should sufficient applications be received.
Benefits include:
• Eligibility to join a defined contribution pension scheme
• Free on-site parking
• Occupational Sick Pay Scheme
• Occupational Maternity Pay Scheme
• Access to an employee assistance scheme
• Staff Recognition Award Scheme
• Active Staff Association
• On-site gym at the Sparsholt campus
• Facility to purchase Sparsholt produce including: plants, fruit & vegetables, fish and game
• Access to discounted hair treatments at the Andover campus
• Ability to access a range of CPD events and activities, including:
o Wellness days.
o Free E-learning courses
o Ability to apply for support to undertake professional qualifications
• Various food outlets and eateries offering good value food and drink at competitive prices
• Working in beautiful rural setting (on the Sparsholt setting)
• Less than a 5 minute walk to: Andover town centre; bus station or train station.
• Excellent career and progression opportunities
There is a nursery on the Sparsholt campus operated by a commercial provider

£23,379 - £24,816 per annum (pro rata of part-time or part year)
Various working patterns from 3 to 5 days per week (either 37 weeks or 52 weeks per year)
Andover Campus
£2,000 fte Recruitment Attraction Payment payable , pro-rated if part-time
Provide Support, Make a Difference in 2024
The Sparsholt College Group is dedicated to supporting students with SEN and ensuring that students reach their full potential.
Over the past few years, we have had an increase in young people with both Educational Health and Care Plans (EHCPs) and Special Educational Needs (SEN) and have developed our curriculum and grown our staff team in order to offer an outstanding experience for our students. We are seeking new staff to join our Additional Learning Support (ALS) team.
Supporting students can be incredibly rewarding as it enables you to help them to reach their goals. You will provide both academic and emotional support to ensure that each young person can flourish.
Working within the ALS team offers plenty of opportunity for career progression – either into specialist support roles or as the first steps towards becoming a teacher. The college offers excellent training opportunities and can help support with teacher training which is provided onsite. The classroom experience that is gained during your time supporting learners can prove invaluable when it comes to dealing with challenging situations or when making the step into a teaching role.
The nature of a learner support role means that no two days are ever the same and that the responsibilities vary greatly too. Every day in the role is different, whether you’re faced with new parts of the curriculum, new topics or new issues to find a solution to. It makes it an interesting and varied job.
Working within learning support, you can choose to work either (37 weeks per year) or for the full-year (52 weeks). Working a minimum of 3 days per week we can offer flexibility as to the working pattern and this flexibility can help to achieve a fantastic work-life balance. Please outline your preferred working pattern within your application.
Senior Learning Support Assistants support students, either in a group setting or on a 1-1 basis, both in class and throughout the college day. However, as well as this you will have a caseload of key students for whom you will take responsibility for ensuring they are meeting the course requirements as well as being prepared for adulthood. You will liaise with parents and carers, ensuring that the EHCP requirements are being delivered. You will work with our SEN officers to ensure reviews happen in a timely manner and that students are progressing and meeting their targets.
We are looking for Senior Learning Support Assistants to work from 3 to 5 days a week, during term time (37 weeks per year) or full year. Please indicate your preferred working pattern and campus in your covering letter.
With experience of working with young people, ideally in an educational setting., you will need to have a “can-do” attitude along with a good standard of education including English and Maths at grade C/4 or above or equivalent. A willingness to undertake further training is essential.
Closing Date: 08 January 2024
We reserve the right to close this vacancy early should sufficient applications be received.
Benefits include:
• Eligibility to join a defined contribution pension scheme
• Free on-site parking
• Occupational Sick Pay Scheme
• Occupational Maternity Pay Scheme
• Access to an employee assistance scheme
• Staff Recognition Award Scheme
• Active Staff Association
• On-site gym at the Sparsholt campus
• Facility to purchase Sparsholt produce including: plants, fruit & vegetables, fish and game
• Access to discounted hair treatments at the Andover campus
• Ability to access a range of CPD events and activities, including:
o Wellness days.
o Free E-learning courses
o Ability to apply for support to undertake professional qualifications
• Various food outlets and eateries offering good value food and drink at competitive prices
• Working in beautiful rural setting (on the Sparsholt setting)
• Less than a 5 minute walk to: Andover town centre; bus station or train station.
• Excellent career and progression opportunities
There is a nursery on the Sparsholt campus operated by a commercial provider

To take the lead on designing and delivering a range of perinatal courses centred around the area of peer support using their specialist knowledge, skills and lived experiences Support individuals to access their local family hub and engage in follow up services where relevant To lead on the promotion of perinatal mental health and engagement with LPFT and wider services To role model the values of peer support and recovery by being the lived example of their own ongoing recovery journey in order to support, educate and instil hope that students attending the Recovery College can improve their mental health and physical health, and that there is a way to live the lives they want for themselves. To work with expert peers and expert professionals, applying the principles of co-production by developing a learning environment that promotes equality and mutuality. To act as a connector within Family Hubs and work collaboratively to establish and develop links with the wider peer support network both internal and external to LPFT. To work with students to assess their learning needs with the aim being to enhance understanding and self-management of their physical and mental health and wellbeing. To ensure that the Recovery College compliments the Trusts strategic direction and IMROC recovery model, particularly the concept of co-production and peer support To monitor and recommend changes to peer support courses to improve their quality based on student feedback and local and national developments in line with quality assurance processes. To ensure the training environments used to deliver courses comply with Health and Safety legislation, and be responsible for the management of the equipment and resources. As a core member of the multi-disciplinary team, the Senior Peer Support Worker will take a lead role in working alongside the students on a group basis and provide a supportive and leadership role within the college. They will also have the opportunity to co-work with other colleagues. Model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness via the telling of own recovery story to inspire and instill confidence in students and staff alike. To utilise own wellbeing plan and be able to adapt this to use as an appropriate teaching method to support students in the creation of their own wellbeing plan. Share/teach coping, self-help and self-management techniques within the peer relationship. Support students to identify and overcome fears and within a relationship of empathy, trust and honesty, challenge negative self-talk and promote the use of recovery focused language Within the Recovery College sessions the Senior Peer Support Worker will share contacts, resources and signposting of additional services, community groups and networks that enable students to participate in their local community and seek support as required. Have a focus on the rights of students at all times Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual. To work flexibly across the week, this may include some weekend and evening work

Executive Assistant
• NHS Agenda for Change, Band 5 - £28,407 - £34,581 per annum
• Full time - 37.5hrs per week
• Based at Trust HQ, Crawley(with travel across the Trust)

An exciting opportunity has arisen for an experienced Executive Assistant to provide a high standard of administrative support service to the Executive Office.

The role is fast paced, requires the ability to plan, problem solve and managed a varied workload. The successful post holder will be able to ensure the smooth running of the office and possess effective stakeholder management skills, so as to contribute to the successful running of the Trust as a whole.

You will have extensive experience in diary management and logistical planning for the Executive Office to support in the effective use of time, prioritisation and proactive forward planning.

KEY RELATIONSHIPS

These will include, but not be restricted to:
• Chief Executive Officer / Chairman
• Executive Team
• Corporate Governance Team
• Business Support Managers
• Executive Assistants

The successful post holder will be able to ensure the smooth running of the office and possess effective stakeholder management skills, so as to contribute to the successful running of the Trust as a whole.

You will have extensive experience in diary management, arranging meetings and appointments via the calendar system with both external and internal personnel. This will include liaison with government departments and other healthcare related organisations.

You will also have experience of developing and implementing effective systems and strategies to manage the activities, workload and efficient use of time of the Chief Executive Officer. You will provide additional diary and meeting coordination support to the senior management team within the directorate as required.


• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

In addition, you will:
• Be educated to degree level or equivalent experience in a similar role.
• Have knowledge and understanding of good governance and Board assurance
• Have experience working in a large, multi-professional organisation, supporting at very senior manager level.
• Be able to prioritise and make judgements involving highly complex or sensitive issues






This advert closes on Wednesday 3 Jan 2024

Proud member of the Disability Confident employer scheme

Client Service Executive

£25,000 - £30,000 plus excellent benefits

Milton Keynes, office based.

This role is part of a brand-new team dedicated to exceptional customer service to all clients. Going above and beyond what would be expected of customer service. This includes, but is not limited to: ensuring reporting is accurate and on time, regular checking in with clients to see if there are any problems you can solve for them, liaising with internal teams across the entire company to see if improvements can be made to any of the processes that they currently undertake, appropriately challenging the "this is how we've always done it" mentality and coming up with new and innovative solutions to ongoing problems.

This role is perfect for you if you're focused on client engagement and going above and beyond for your customers.

Some of your duties will include:

• Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case.
• Ensure that quality standards are met in terms of ticketing and reporting by internal teams.
• Identify process/service improvement opportunities.
• Ensure SLA/KPI adherence and fulfilment of contractual obligations.
• Provide support to internal teams in terms of communication with affected customers around major incidents, planned works and updates to services.
• Prepare internal and client-facing reports relating to service and present them to senior management.
• Provide internal reports on client satisfaction.

What are we looking for?

• Experience in a Customer Service based role.
• A desire to work in the IT/Cloud industry.
• Ability to interact confidently with clients, both written and verbal.
• Must have a can-do attitude and passion to ensure service excellence.
• Must have a calm and collected approach to high-pressure situations.
• Excellent level of knowledge of Microsoft Office products (Excel, Word, PowerPoint)
• Highly organised and methodical approach.

Package - £25,000 - £30,000 basic salary, plus excellent benefits such as: paid parking, annual bonus, health care, life assurance and more.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Graduate Service Delivery Executive

£25,000 - £30,000 plus excellent benefits

Milton Keynes, office based.

This role is part of a brand-new team dedicated to exceptional customer service to all clients. Going above and beyond what would be expected of customer service. This includes, but is not limited to: ensuring reporting is accurate and on time, regular checking in with clients to see if there are any problems you can solve for them, liaising with internal teams across the entire company to see if improvements can be made to any of the processes that they currently undertake, appropriately challenging the "this is how we've always done it" mentality and coming up with new and innovative solutions to ongoing problems.

This role is perfect for you if you're focused on client engagement and going 'above and beyond' for your customers.

Some of your duties will include:

• Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case.
• Ensure that quality standards are met in terms of ticketing and reporting by internal teams.
• Identify process/service improvement opportunities.
• Ensure SLA/KPI adherence and fulfilment of contractual obligations.
• Provide support to internal teams in terms of communication with affected customers around major incidents, planned works and updates to services.
• Prepare internal and client-facing reports relating to service and present them to senior management.
• Provide internal reports on client satisfaction.

What are we looking for?

• Experience in a Customer Service based role.
• A desire to work in the IT/Cloud industry.
• Ability to interact confidently with clients, both written and verbal.
• Must have a can-do attitude and passion to ensure service excellence.
• Must have a calm and collected approach to high-pressure situations.
• Excellent level of knowledge of Microsoft Office products (Excel, Word, PowerPoint)
• Highly organised and methodical approach.

Package - £25,000 - £30,000 basic salary, plus excellent benefits such as: paid parking, annual bonus, health care, life assurance and more.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.