Total 48 Junior Executive level Customer Service job vacancies in Naval Air Station Pensacola, Florida

Duties include but are not limited to:

• Provide administrative and problem-solving support to Nursing Administration, specifically, establishing operational/procedural protocols, data collection of overtime/sitter hours, and evaluates/interprets and distributes action required and unsigned notes reports in support of Nursing Leadership.
• Establish operational/procedural protocols for data collection.
• Document regulation compliance.
• Address budgetary needs related to office supply requests and file management requirements.
• Primary timekeeper.
• Establish, review and update processes for policies and standard operating procedures.
• Track the life cycle for mandatory training in the Talent Management System (TMS), accreditation findings, position descriptions, functional statements and addendum's.
• Ensure appropriate compliance standards are maintained.
• Provide clerical support for nursing meeting minutes, agendas, and presentations and has the ability to schedule meetings, obtain conference rooms and nursing teleconference lines.
• Serve as the Nurse Managers primary point of contact in updating workload in the local Labor Mapping Tool.
• Collaborate with the Nursing Administrative Officer in planning strategies for improving and streamlining the nursing records management process.
• Use computer and appropriate software to prepare correspondence, analyze data, place orders, enter work orders and ensure appropriate employee access, payroll processing.

• Records a variety of physician's orders involving patient activities, diets, and medications, on a timely basis to various charts (Patient Profile, medication and treatment records)
• Identifies various chemical compounds, symbols and abbreviations comprising medication orders and accurately transcribes drug names, dosages, and times of administration.
• Initiates and receives telephone calls to obtain and provide information.
• Records telephone messages pertaining to such things as detailed laboratory reports, X-ray and test results.
• Recognize and refers urgent results to the professional staff for immediate action.
• Properly files the results of various tests in patients' charts as they are received, keeping the record of care current and accurate.
• Acts as the information receptionist for the clinic.
• Receives visitors and phone calls to the unit.
• Utilizes automated systems as required by the clinical area assigned (e.g., workload management system, DMHRSi, Clinical Event Review Module, OR Scheduling system, CHCS-I, AHLTA, Trace-View).
• Scans and files outpatient charts as needed.

• Coordinate patient scheduling activities of the medical facility to ensure a smooth flow of daily services.
• Resolve problems that arise from late appointments, emergencies, or walk-ins that could delay scheduled patients being seen in a timely manner.
• Interview patients who request medical examination/treatment to obtain pertinent information.
• Respond to requests for non-technical information on such subjects as hours of operation, how to complete various medical forms, and locations of other medical departments/facilities.
• Extract medical information from patients’ records as requested/needed by the medical staff.
• Process and distribute incoming correspondence, publications, and other documents.

• You will enter and track expenditures in a database to keep budget data up to date.
• You will maintain and update file systems to enable quick and efficient retrieval of information.
• You will assist staff with questions and issues related to administrative functions.
• Use Microsoft Word, Excel, PowerPoint, or similar computer applications to create spreadsheets, charts, or graphs.

Ensure adherence to the requirements of federal laws in replying to, handling, and processing public requests for records and documentary material identified as "official documents" in the Air Force

Interpret instructions and recommend ways to resolve areas of concern with administrative processes

Act as point of contact and project manager for administrative actions concerning tours of duty to include logistical support and lodging

Provide guidance and technical assistance to group/wing staff members and/or geographically separated units (GSUs) regarding publications and forms of preparation and processing procedures, information privacy, confidentiality, security, disclosure and sharing of information.

Serve as the resident subject matter expert for all mandated administrative support programs

• Oversees the scheduling of patient appointments and provides guidance and training to lower graded employees.
• Extracts medical information from patients’ records as requested/needed by the medical staff.
• Performs maintenance of medical records and reviews maintenance of medical records to ensure they are maintained in accordance with regulations/instructions and other established guidelines.
• Scan medical documentation into Electronic Health Records (EHR) in accordance with directives.
• Uses multiple office automation software with varied functions to produce a wide range of documents, formats, etc.
• Reviews documentation to obtain additional information and determines eligibility for treatment.
• Receives and answers or relays incoming and outgoing telephone, intercom, and electronic messages.

Duties listed but are not limited to:

• Maintain a positive therapeutic relationships by displaying respect for human dignity with patient, families and/or significant others utilizing learned communication skills
• Begins to utilize observation skills for data collection, reporting, and recording patient/resident observations
• Learning to perform aspects of nursing care to meet patient's needs for the following under close supervision and with direction/guidance from a preceptor:
  • Personal Hygiene
  • Physical Comfort
  • Activity, Exercise, Rest
  • Nutrition
  • Elimination
  • Prevention of Skin Breakdown
  • Rehabilitative Aspects of Care
  • Turning and repositioning
• Maintaining a safe clean and therapeutic environment for patients by performing such activities as checking equipment, assessing safety hazards, straightening procedural and storage areas, cleaning stretchers and wheelchairs between patient uses.
• Participate in maintenance of an optimal infection control program.
• Recognizes changes in the patient's condition and behavior and reporting this to the registered nurse.

These positions are located within the Health Administration Service. The tours of duty will be established based on demand of the work area. The AMSA is expected to present to work in a professional manner in accordance with acceptable workplace behavior and established tours of duty. The AMSA monitors encounters, consults, patient calls, new consult appointments for primary work assignment and assists with secondary as needed, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

The Advanced Medical Support Assistant duties consist of but are not limited to the following:

• Serves as a customer service relations provider and assists in the resolution of Veterans' concerns.
• Assists Veterans with scheduling appointments with clinical providers.
• Responsible for the validation of patient demographic and insurance information.
• Acts in the capacity of liaison between patients, team members as well as specialty and ancillary services.
• Provides information and technical support on availability of services, points of contact and necessary authorizations and approvals.
• Utilizes computer technology to ensure continuity of care through accurate patient information, communication and documentation.
• Monitors the status and progress of work and makes necessary adjustments in accordance with established priorities.
• Ensures all training requirements are met.
• Trains unit members in the accomplishment of new tasks or projects.

Major duties performed include:

• Prepares, assembles, and correlates information into requested formats or creates format for data.
• Processes incoming and outgoing materials.
• Edits documents, composes letters and reports, and reviews correspondence for accuracy and completeness.
• Coordinates scheduling of facility space within the regional office.
• Identifies requirements for equipment within the regional office and forwards for action.
• Provides input on staffing and budget requirements for SSD activities.
• Maintains official station control log/history file for circulars, bulletins, and memoranda.
• Establishes and maintains files and records for the division.
• Prepares access requests for division employees.
• Assists other users with regards to applications and selection of appropriate formats and procedures for correspondence preparation.
• Reviews correspondence for accuracy, format, and appropriate usage of grammar.
• Performs duties of a government purchase card holder to include securing the card, maintaining receipts and other supporting documentation, and reconciling transactions timely.
• Assists the primary Transit Benefit Manager in program administration.
• Monitors and reports time and attendance for division employees.
• Performs PIV Official Role duties.
• Receives all division visitors and callers and provides the appropriate information or refers to the appropriate operating element.

Major duties performed include:

• Prepares, assembles, and correlates information into requested formats or creates format for data.
• Processes incoming and outgoing materials.
• Edits documents, composes letters and reports, and reviews correspondence for accuracy and completeness.
• Coordinates scheduling of facility space within the regional office.
• Identifies requirements for equipment within the regional office and forwards for action.
• Provides input on staffing and budget requirements for SSD activities.
• Maintains official station control log/history file for circulars, bulletins, and memoranda.
• Establishes and maintains files and records for the division.
• Prepares access requests for division employees.
• Assists other users with regards to applications and selection of appropriate formats and procedures for correspondence preparation.
• Reviews correspondence for accuracy, format, and appropriate usage of grammar.
• Performs duties of a government purchase card holder to include securing the card, maintaining receipts and other supporting documentation, and reconciling transactions timely.
• Assists the primary Transit Benefit Manager in program administration.
• Monitors and reports time and attendance for division employees.
• Performs PIV Official Role duties.
• Receives all division visitors and callers and provides the appropriate information or refers to the appropriate operating element.

The Advanced Scheduling Clerk was established as a part of the national initiative, Community Care Coordination, in which all facilities are now directed to coordinate all non -VA medical care appointments for the Veteran. The Advance Scheduling clerk performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Community Care unit.

The Advanced Medical Support Assistant duties consist of but are not limited to the following:

• Assists Veterans with scheduling appointments with clinical providers.
• Follow-up after appointment to ensure attendance, and check-up for additional procedures.
• Informs providers in any change to patient's Community Care medical appointment.
• Prepares medical documentation for scanning into Veteran's electronic medical record.
• Regular meetings with supervisor and Community Care Nurses to manage and coordinate patient care.
• Schedules appointments and processes authorizations utilizing HSRM, CTM, CPRS, DST, Consult Toolbox.
• Guides patients through the Community Care programs, inputs referrals, sends authorizations, documents complaints, and provides follow-up and suggests resolutions to supervisor.
• Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits and Community Care Eligibility.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 20614F
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

***PLEASE NOTE THAT THIS ANNOUNCEMENT IS OPEN ONLY TO CURRENT PERMANENT VA EMPLOYEES. IF YOU ARE NOT A PERMANENT VA EMPLOYEE, YOU SHOULD NOT APPLY***

These positions are located at the Orlando VA Medical center, 13800 Veterans Way, Orlando, FL 32827.

The Acute Care Nursing Assistant (NA) responsibilities include all activities of daily living and general patient care duties to help the healthcare team restore the Veteran to the highest level of independence or remain comfortable toward the end of life. The NA will provide support for diagnostic procedures, nursing treatments, patient charting, and reinforcement of patient education. The performance of these tasks involves direct working relationships with Veterans and participation as a member of the nursing care team in direct service to Veterans.

Nursing Assistant (NA) Acute care is a member of the nursing care team and assist licensed nursing staff in the care of patients/residents receiving outpatient care, home, or community living care, or other patients/residents who are in acute, sub-acute or chronic states of illness. The distinguishing factor is that patient/resident assignments typically involve more complex nursing needs which can vary within a range of predictable to unpredictable requirements. NAs at this level also assume more of a peer education/mentorship role by assisting with the coordination of new NA orientation and overseeing/assessing their practical experience while in a clinical setting. They will have the ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance. Completed work may require routine or detailed higher-level review depending on the complexity of the duties.

The duties for the Acute Care Nursing Assistant include but not limited to:

• Plans, organizes, and prioritizes assigned workload.
• Measures and records intake and output.
• Demonstrates ability to properly use equipment, materials, and supplies in simple diagnostic and treatment procedures such as glucometer test for blood glucose level, EKGs, bladder scanning, collection of urine samples, sputum, and stool. Delivers samples to lab and picks up blood products from the blood bank.
• Records basic data and patient responses, reporting significant changes to the RN.
• Assists by positioning and draping as well as emotionally supporting patients/residents during a variety of diagnostic and treatment procedures.
• Reports the condition of wounds and skin and any reaction to or results of treatment.
• Able to observe Veterans' physical or emotional status and refer deviations and/or problems to supervisor in a timely manner.
• Performs a wide variety of duties aimed at increasing the comfort and spirit of the Veteran.
• Assists in orienting patients/residents to the outpatient and/or inpatient hospital environment.
• Transports patients/residents after discharge or to activities as needed.
• Follows established SOPs and checklists in the use, set up, pre-cleaning, storage, reprocessing, and maintenance of all Reusable Medical Devices, as applicable.

Major duties include, but are not limited to:

• Organizes and plans activities and meetings for Whole Health including making travel arrangements for conferences and meetings for staff.
• Maintains confidentiality in communicating sensitive information and in
  handling confidential materials.
• Helps maintain cascade call list.
• Serves as Information Manager and PIV Pin Re-setter for Whole Health.
• Serves as education and assistant for computer related applications for staff.
• Initiate requests for purchase of supplies and equipment that are of special interest to this section.
• Serves as Records Liaison and timekeeper for Whole Health.
• Attends and records, finalizes and distributes the minute of professional staff meetings, committee meetings, and counseling sessions, etc.
• Tracks educational training to ensure mandatory training has been completed by Whole Health employees.
• Uploads Competency folders for all employees and keeps the records up to date.
• May help with outreach and tabling events as needed.
• Other duties as assigned.

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, accuracy and timeliness of scheduling appointments, and compliance with National Radiology Scheduling Directives and Medical Center Policies.

Lead Medical Support Assistant duties consist of but are not limited to the following:

• Scheduling/coordinating appointments using advanced clinic access principles.
• Daily review of active/pending consults and open Return to Clinic Orders (RTC's), Electronic Wait,
• Recall list and Audio-care communications, VeText, Near report and VA Online Scheduling for accuracy and disposition.
• Pulls reports to ensure that the work has been completed.
• Conducts reviews to ensure quality of work and to ensure accurate and timely scheduling of appointments.
• Assure staff collect, scan, and update health insurance information serving a major role in the revenue process.
• Train staff to ensure is in compliance, reporting quality assurance, and budgetary initiatives.
• Develops ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues, action plans, monitoring and reporting.
• Acting as a receptionist at the clinic, either face-to-face or telephonically
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

The Advanced Scheduling Clerk was established as a part of the national initiative, Community Care Coordination, in which all facilities are now directed to coordinate all non -VA medical care appointments for the Veteran. The Advance Scheduling clerk performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Community Care unit.

The Advanced Medical Support Assistant duties consist of but are not limited to the following:

• Assists Veterans with scheduling appointments with clinical providers.
• Follow-up after appointment to ensure attendance, and check-up for additional procedures.
• Informs providers in any change to patient's Community Care medical appointment.
• Prepares medical documentation for scanning into Veteran's electronic medical record.
• Regular meetings with supervisor and Community Care Nurses to manage and coordinate patient care.
• Schedules appointments and processes authorizations utilizing HSRM, CTM, CPRS, DST, Consult Toolbox.
• Guides patients through the Community Care programs, inputs referrals, sends authorizations, documents complaints, and provides follow-up and suggests resolutions to supervisor.
• Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits and Community Care Eligibility.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 20614F
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf