Total 598 Junior Executive level Customer Service job vacancies in NSW - Regional - Far North Coast

Major Duties:

The primary purpose of the position is to provide administrative information and assistance to staff, supervisors and managers of the Outer Banks Group. The incumbent will provide customer service and support for the practical and technical aspects of office administration. This includes human resources, budget, acquisition, and property management, and other administrative support services. This position in large part supports work remaining in the Parks after the implementation of the Serving Human Resources Office (SHRO). This series includes performing clerical assistance or technical work that requires knowledge of the procedures and techniques involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines.

AREA INFORMATION:

The Outer Banks are comprised by several towns including Manteo, Nags Head, Kill Devil Hills, Kitty Hawk, Buxton, and Ocracoke. The area is a beach destination. The beaches, as well as Albemarle and Pamlico sounds, provide exceptional recreational opportunities, such as fishing, surfing, boating, and many other watersports. There are several highly rated elementary, middle, and high schools and numerous extracurricular activities available for children. These towns all have homes for sale or rent and are within reasonable driving distance. The Outer Banks has many modern conveniences, such as grocery stores, retail shopping, banks, a hospital, and many restaurants. Cost of living on the Outer Banks is somewhat expensive as compared to other eastern North Carolina communities. The Outer Banks Chamber of Commerce (www.outerbankschamber.com) and the Outer Banks Visitors Bureau (www.outerbanks.org) websites can provide additional community information.

Cape Hatteras National Seashore (www.nps.gov/caha): Cape Hatteras National Seashore was designated as the first National Seashore in the Park Service.

• Composes routine correspondence to include administrative matters, letters of acknowledgment, general office policies, acceptance of invitations, and cancellation of conferences.
• Uses word processing and other types of software to process and produce a wide range of documents, some of which require complex formats, in support of the office automation functions.
• Manages the Branch Chief's and subordinate Supervisors' calendars and coordinates the calendars with Executive Office requirements, senior leader calendars, and other mission events.
• Provides support for the development and monitoring of the Branch training plan.
• Prepares Purchase Request and Commitment (PR and C) forms for Branch training requests .

Duties of this position are, but not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
• Flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies
• Administratively triaging phone calls related to community care requests
• Following up with community vendors to ensure appointment completion and obtaining of medical records.
• Processing incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team
• Other duties as assigned

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties of this position are, but not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
• Flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies
• Administratively triaging phone calls related to community care requests
• Following up with community vendors to ensure appointment completion and obtaining of medical records.
• Processing incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team
• Other duties as assigned

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, emergency department which includes Rotating Shift and Possible Weekends, care in the community (CITC) or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.).

Major Duties: Duties include, but are not limited to: Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthy Vet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers] or those who receive care in the community). For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

FUNCTIONS:

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. The incumbent must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Advanced MSA may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. The incumbent must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.

Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. The incumbent collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third· party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV). The Advanced MSA may also be required to train other MSA levels on scheduling, Insurance Capture Buffer (ICB), scanning, patient movements, data management, call responsiveness, decedent affairs and health benefits processes.

Work Schedule: Monday - Friday, 8:00am to 4:30pm, OR at the discretion of the selecting official
Note: some positions will have possible rotating shifts
Financial Disclosure Report: Not required
This is NOT a virtual position.

You will serve as a Program Support Assistant and be responsible for coordinating and providing a variety of program support and services to command customers and the Workforce Management Chief.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include at the GS-07:

• Performing support duties and actively participating in the day-to-day administrative management of the division.
• Developing internal controls and administrative procedures to meet office needs.
• Preparing and maintaining logs of all travel and training request and assigns Travel Order Numbers (TONO's).
• Reviewing travel claims upon receipt and notifies employees of required changes or corrections.
• Ensuring documents are in proper format and verifies spelling, punctuation, capitalization, and grammar.
• Maintaining employee records, accident reports, performance appraisal, job descriptions, etc.
• Maintaining division Internet/Intranet website ensuring material displayed is current and up to date.

General description of assigned duties include but are not limited to:

Clinical (90%):
The Physician Assistant (PA) assists with clinical aspects of care to the patients of the Gynecology Service. This includes performing evaluations, consultations, and the writing of orders in Gynecology clinic. The PA has the authority to order all tests and procedures necessary to evaluate and care for Gynecology patients. The PA will collaborate with Gynecology attendings to initiate and coordinate fee-basis requests so that care/studies can be provided. The PA also works collaboratively with nursing staff to provide clinical guidance for patient triage needs via in-person encounters or other telephone or electronic communications. All Gynecology evaluations/orders written by the PA will fall within the guidelines of the NC Board of Medical Examiners and the bylaws of the Durham VAMC.

The PA provides clinical management of healthcare to veterans assigned to the Gynecology service. The PA facilitates care of Gynecology patients as well as their entry and exit from various health care systems by establishing and maintaining liaison with a variety of surgical/medical specialists and associated staff. The advanced practice provider ensures that all outpatient Garner (and Durham as needed) Gynecology consult requests are reviewed, examined, and completed within 24-48 hours. On a regular and recurring basis, the PA reviews all upcoming Gynecology consult patients to ensure that they have had their studies completed before their clinic appointment. If they have not been completed, then they facilitate rescheduling as needed. The PA will also request the required imaging and laboratory studies from outside facilities as needed and is the point of contact to Radiology/Lab services regarding all absent imaging orders, incomplete/inaccurate imaging requests, and incomplete lab requests.

The PA initiates and accepts referrals to clinics and/or community agencies. Collaborates with other health care resources to insure timely and appropriate care of patients. The PA will also work with the CITC office to ensure patients for whom have referrals to community subspecialty providers have completed the following: been scheduled with the appropriate subspecialty providers and have received the appropriate subspecialty care . The PA will coordinate with the CITC office and patients directly about compliance with scheduling and receipt of community care subspecialty services.

Performs office procedures within their realm of expertise and under the direction of the Chief of Gynecology and in accordance with the individual's Scope of Practice. Expected proficiency in office procedures includes: EMB, LARC insertions/removals, colposcopy, skin biopsies, and bedside ultrasounds of early pregnancy. Responds to and participates with the Gynecology Chief and other administrative officials regarding patient problems and issues. Tracks, reviews and coordinates care for patients with abnormal pathology results from procedures (Pap smears, endometrial biopsies, dilation and curettage, hysterectomy, oophorectomy, etc.), and abnormal radiology results, for the Gynecology Service. Other clinical duties as assigned by the Gynecology Section Chief.

Administrative (10%):

• Facilitate response/actions to patient inquires to care and treatment received by the Gynecology Service.
• Develop clinical programs, educational materials, and processes as needed with clinical expansion.
• Attends committee meetings and process action teams representing the Gynecology service at the direction of the Gynecology Section Chief as needed in Garner and Durham.
• As needed assists other advanced practice practitioners assigned to Women's Health Center and Ambulatory Care Service who have administrative or clinical concerns.
• Assists the Gynecology Section Chief with quality-of-care activities.
• Other administrative duties as assigned by the Chief of Gynecology.

• 2-3 years of Women's Health Clinical experience as a Physician Assistant
• Proficient in Gynecologic procedures such as LARC placements/removals, EMB's, Early Pregnancy Ultrasound, and Colposcopy.

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned