Position: Executive – Call Centre/Contact Centre

Location: Bangsar

Job Highlights

• • Close to LRT/MRT station
  • Specially looking for talented candidates
  • Start ASAP

Job Responsibilities:

• • To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
  • To provide first call resolution in an effective and timely manner.
  • To handle customer inquiries in an efficient, courteous and professional manner.
  • Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• • Bachelor's Degree/Diploma in any related discipline.
  • Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
  • Computer literate and proficient in Microsoft Office.
  • Fluent in conversing in both English and Bahasa Melayu.
  • Able to start immediately is an added advantage.
  • 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
  • A strong team player with good etiquette.
  • Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Casual dress code
• Medical insurance

職位： 行政人員 - 呼叫中心/聯絡中心

地點：孟沙

工作亮點

• • 靠近輕軌/地鐵站
  • 特別尋找有才華的候選人
  • 盡快開始

工作職責：

• • 在周轉時間內處理客戶的請求、詢問和投訴時提供高水準的客戶服務體驗。
  • 有效、及時地提供首次呼叫解決方案。
  • 以有效率、有禮貌和專業的方式處理客戶的詢問。
  • 能夠在團隊環境中獨立工作，在沒有客戶跟進（即所有權）的情況下支援團隊成員。

職位要求：

• • 任何相關學科的學士學位/文憑。
  • 具有客戶服務/呼叫中心/信用卡銷售/銀行或金融業背景的經驗將是一個額外的優勢。不過，也歡迎應屆畢業生申請
  • 具備電腦知識並精通 Microsoft Office。
  • 能流利地用英語和馬來語交談。
  • 能夠立即開始是一個額外的優勢。
  • 每週工作 5 天，可以在週末和公共假期輪班。 （被選中的候選人將有權輪流享受休息日和休息日）
  • 具有良好的禮儀，具有強大的團隊合作精神。
  • 成功的候選人將駐紮在孟沙辦事處。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 休閒著裝要求
• 醫療保險

Job Description

Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
• Keep customer informed, set and follow through commitments
• Keep precise case documentation and case ownership
• Timely elevate and/or escalate to next level support when the case is too complex
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support. 

SMS

• Monitor the SMS server and ensure the smooth running of the programme
• Troubleshoot and resolve SMS related issued when contacted by clients
• Maintaining software applications, operating systems and regular maintenance 

Team Work

• Attend and contribute to team meetings in a positive manner
• Share information with team members
• Be comfortable in working with all stakeholders
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
• Perform other duties as required, including covering absences/leave where required

Job Requirements

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Important Note:

This position will initially be based at Bangsar South, with plans to relocate the team to the Cheras Maluri area by early January 2025. Candidates should be prepared for this change in work location.

Main purpose of the job:

The main purpose of an Operations Improvement Executive is to improve Contact Centre Department function in term of system enhancements, overall work processes, and ensuring contact centre is in compliance with the company policy and procedures.

Job Description:

• Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.
• To study feasibility and evaluate viability of new projects prior to undertaking the projects.
• Coordinator for DPR, IMS and BNM guidelines to ensure Customer Care HQ and Regional are compliance to the procedures and guidelines.
• Assisting Teams meets individual KRA and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• To review all work procedures from time to time and update it accordingly.
• To develop quality proposals and Business Requirement Document write-up for system enhancement / improvement.
• To ensure full involvement in User Acceptance Test with quality Test Scripts before launching system enhancement/improvement.
• Identify operation constraint & possible action plan
• To assist Contact Centre Department on operation improvement/projects.

Job Requirements:

• Well verse in English & Bahasa Melayu.
• Diploma or Bachelors Degree in any related disciplined.
• Direct experience in Contact Centre operation will be added advantageous.
• Good time management.
• Good communications and interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• Analyze business systems to align the software solutions with business programs.
• Develop business specifications and hand it over to technical team for system development.
• Provide systems support for any changes made to existing business environment.
• Coordinate with IT team for any system enhancement/solutions
• To assist the process / operation improvement initiatives.

Job Requirements

• Applicant must be at least 1 year in service with the Company
• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Information Technology, Computer Science or any related field.
• Knowledge of IT/Business software.
• Possesses excellent communication skills, both verbal and written.
• Well communicated in English and Malay Language, other language is added advantage.
• Experience in banks and/or project management would be an added advantage.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Personal leave

Responsibilities:

As a Functional & Support Consultant, you will be actively involved in:

• The complete development cycle for clients or projects: which involves solutioning, implementing, testing and development testing.
• Solution implementation for SAP or OpenText projects.
• The ability to analyse customer requirements and understand the solution, ensuring the overall consistency of the software to match the customer’s need should be your primary objectives.
• Share team commitments and the opportunity to contribute in solution design, development, testing or implementation phases.
• Perform software delivery tasks such as solution design, development, testing, and implementation)
• Solution presentation, user training and able to support post go live support.

Job Requirements:

• Candidate must possess at least Bachelor’s Degree in Computer Science/ Information Technology or Professional Qualification of any field
• 1 year Working experience in the IT or IT Project Delivery, IT Operation Support, or any relevant background.
• Hands on experience in user requirement specification and solution design document, SAP, ABAP, OpenText, JAVA or JavaScript will be added advantage
• Team-oriented: You are proud of team achievements and ready to support and in term, your team always have your back.
• Fluent in written and spoken English and Malay
• Outstanding inter-personal communication skill are essential

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance

職責：

作為功能和支援顧問，您將積極參與：

• 客戶或專案的完整開發週期：包括解決方案、實作、測試和開發測試。
• SAP 或 OpenText 專案的解決方案實施。
• 分析客戶需求和理解解決方案的能力，確保軟體的整體一致性以滿足客戶的需求應該是您的主要目標。
• 分享團隊承諾以及在解決方案設計、開發、測試或實施階段做出貢獻的機會。
• 執行軟體交付任務，例如解決方案設計、開發、測試和實施）
• 解決方案演示、使用者培訓並能夠提供上線後支援。

職位要求：

• 候選人必須至少擁有電腦科學/資訊技術學士學位或任何領域的專業資格
• 1 年 IT 或 IT 專案交付、IT 營運支援或任何相關背景的工作經驗。
• 具備使用者需求規格和解決方案設計文件、SAP、ABAP、OpenText、JAVA 或 JavaScript 的實務經驗將更具優勢
• 以團隊為導向：您為團隊的成就感到自豪，並準備好提供支持，在任期內，您的團隊始終是您的後盾。
• 英語和馬來語書面和口語流利
• 出色的人際溝通技巧至關重要

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Distribute and balance the workload among the dental assistants in accordance with established work flow, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy.
• Under the direct supervision of the Dental Director or licensed provider (when on the floor), the dental assistant assists the dentist or dental hygienist to perform all preventive, periodontal, restorative, pediatric, endodontic, surgical, and prosthetic.
• Provides the community with health promotion and disease prevention information through appropriate applications of media and personal instructions inappropriate forums as assigned.
• Selecting, contouring, placing and removing matrix bands for restoration.

Sugarman Health and Wellbeing is currently seeking a Care Assistant to provide clinical care and support to a young Male patient in the Redcar Area. Our Patient is a 22 year old male with acquired Brain Injury, spinal injury & Autism. Excellent interpersonal skills, resiliency and an eagerness to make a real difference in someone's life are all key to being successful in this role.

Hourly Rate: £11.44 - £12 per hour (will increase on completion of compentencies)

Location: Redcar

Shift Patterns: Day Shifts 08:00 - 20:00

Night Shifts 20:00 - 08:00

Driver - Essential

Contract: Full Time or Part Time

Speciality: Complex Care

Covid-19: PPE provided and weekly Covid Testing

This is a fantastic opportunity for care professionals with an interest in specific complex conditions who want to develop their skills and knowledge whilst gaining experience.

You would become an essential part of his life and make an impact to promote his independence and daily life activities in the safest manner possible and become part of our existing care team in fulfilling this exciting role.

We are looking to employ carers who are passionate about giving the best care they can and promoting independence.

Theory and practical training will be provided to ensure you have the correct skills to support this individual. This will give you the opportunity to learn new skills, develop your career as a Complex Care Health Care Assistant.

Benefits of the Health Care Assistant role:

• Enhancing our Service Users quality of life
• Weekly Pay and access to pension scheme
• Ongoing training development and access to NVQ courses
• Ongoing support from the Nurse Care Manager and Registered Manager

Requirements of the Health Care Assistant role:

• Able to work 12 hour shifts
• Able to support in Moving and Handling
• Able to support in Personal Care
• Able to engage in outdoor activities.
• Supporting and maintaining all clinical needs

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

• Incumbent participates in the implementation of operational policies related to eligibility, admission, length of stay, behavior standards for guests, cleanliness and state of repair of the facility.
• The incumbent may supervise volunteer activities. Incumbent participates in the execution of policies and procedures for the scheduling of available guestrooms, check-ins, check-outs, and orientation of guests upon arrival at the Fisher House.
• The incumbent will operate government vehicles, to include passenger cars and vans. Travel is generally local, and will include transporting Veterans and families who lodge at our Fisher House. The incumbent must pass initial and recurring physical exams to operate government vehicles to transport Veterans and families who lodge at our Fisher House.
• The incumbent implements Fisher House Manager's procedures, regulations, and guidelines concerning operations. Incumbent participates in activities that ensure the facility is in compliance with health, safety, privacy and sanitation rules and regulations. The
• incumbent will conduct special studies and reviews.
• Establishes and maintains various automated databases on program operations such as occupancy, referral sources, average length of stay, guest demographics, etc. Incumbent enters tracks and retrieves data pertaining to program census, equipment, donations, volunteer hours. etc.
• The incumbent assembles facts, evaluates information, and drafts reports and correspondence for management. Incumbent assists in the development and update of informational bulletins, brochures and resident packets.
• The incumbent prepares Fisher House correspondence relating to maintenance and operations, manuals, publications, articles, webpage content, etc. for the Fisher House Manager's consideration. Incumbent develops and disseminates in­house materials for educating guests and medical center staff.
• The incumbent participates in designing and marketing activities and products that educate the public about the Fisher House mission and its interrelationship with the Medical Center and community, benefits provided to families of Veterans and active duty military members.
• Incumbent reviews established procedures and identifies deficiencies with the facility, equipment, furnishings, tools, materials, and supplies.
• The incumbent informs the Manager of significant problems and corrects or recommends correction to fix others.
• Performs evaluations of various components of the program and suggests changes in the program as indicated. Incumbent coordinates the integration of community volunteer participation through a proactive community relations plan designed by FH Manager.
• The incumbent is responsible for the preparation of assignment guides for volunteers, schedules, training materials, evaluations, and letters of reference. Incumbent works with local schools in developing service learning opportunities for students.
• Incumbent is responsible for Volunteer Timekeeping which consists of maintaining master lists and summary timecards which are analyzed monthly and reported to Central Office.
• The incumbent is expected to recommend termination of volunteers who fail to follow established procedures.
• Incumbent also has the latitude to reassign volunteers as required and to counsel them concerning violation of rules and regulations. The incumbent assists with presentations to the community and participates in tours of the Fisher House to interested community partners and other agencies on the Fisher House mission.
• Maintains the Fisher House General Post Fund and is responsible for ensuring all donations are presented to Voluntary Service for deposit in the General Post Fund.
• Incumbent is the purchase card holder for the General Post Fund and is responsible for all purchases and accounting.
• The incumbent reviews budget status and controls and makes necessary spending adjustments. Incumbent ensures funds are protected and accounted.
• Incumbent follows predetermined controls and procedures regarding acceptance of donation and gifts. Incumbent works closely with community donors through Voluntary Service in raising awareness of needed FH support.
• The incumbent develops information and communication for use on multiple platforms within and outside of Fisher House, including electronic, print and graphic design content to support the electronic
• Fisher House newsletter and the Fisher House website in coordination with Public Affairs.
• The incumbent prepares a monthly house calendar, weekly house bulletins and promotional materials for events within the House. Incumbent uses specific digital and social media platforms including writing, editing, and graphic design relevant to support a broad base of initiatives, program launches, issues and efforts to support the broadest methods of communications with the widest audience possible.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Purchasing Data Quality Support Assistant, Leeds

Working hours 9am till 5pm Monday to Friday
We will consider flexible working arrangements

Temporary contract - 3 months

Start Date - ASAP

We will consider flexible working arrangements
Overview of the Role
You will provide a professional administrative service supporting the data cleansing activities of the CPS Programme for the Purchasing work stream. Working with colleagues and suppliers, you will ensure that the master data is accurate, complete and consistent to enable a seamless migration to a new ERP solution. You will have a proactive approach to problem solving, helping to resolve purchasing and invoice queries and will work with the SAP purchasing system (P2P) and other in-house procurement systems entering information and generating reports. You will be self-motivated and resourceful with excellent communication skills and the ability to work with a wide range of people and as part of a team. You will have strong numeracy and literacy and IT skills and be willing to undertake any training required that is relevant to your role.

Main Duties and Responsibilities
* Experience of working in an office/administrative environment;
* Excellent attention to detail;
* The ability to work to tight deadlines;
* Strong analytical and problem solving skills with the ability to resolve complex queries;
* Evidence of high level of proficiency with IT, particularly in the use of Microsoft based applications;
* Evidence of effective time-management and organisational skills;
* Excellent communication skills with an ability to develop and maintain good working relationships with internal and external stakeholders at all levels;
* Evidence of self-motivation and resourcefulness whilst maintaining an ability to work as part of a team;
* Experience of dealing with confidential information.

Additional Experience
* Previous experience with SAP P2P systems or equivalent ERP solutions;
* Experience of public sector administrative procedures;
* Familiarity of working within a procurement environment and with relevant
procurement/finance terminology and processes.

What does the role entail?
* Resolving blocked invoice queries using SAP MRBR and ZMIR5 reporting
* Generating standard SAP reports and extracting master data
* Assisting with the correction of vendor records
* Liaising with suppliers to obtain company information to ensure the
completeness of vendor records
* Supporting the closure of completed purchase orders and identifying any
remediation required to maintain the GR/IR account
* Ensuring open purchase requisitions are approved or closed as required to maintain data quality
* Building up a network of staff contacts, liaising to discuss mutual problems and working to devise solutions which may be adopted as best practise
* Maintaining records and files to an auditable standard

Qualifications and Skills
Essential:
* Knowledge of SAP ERP System;
* Familiarity with working in a small team managing purchasing issues &
questions, working on your own initiative, good communicator and have the
ability to network across the organisation both internally and with external
suppliers;
* Accuracy of data entry into an ERP System;
* Ability to rectify master data corrections in a timely manner with an audit trail embedded;
* Good IT Skills and use of Microsoft Applications (Word, Excel, teams, MS
Office);
* Ability to maintain good working relationships both internally and externally;
* Strong analytical and problem solving skills with the ability to resolve complex queries;
* A willingness to undertake required training courses: procurement-related SAP training is mandatory.

Desirable:
* Good understanding of Purchase to Pay Cycle;
* Understand of the Operational transaction within purchasing;