Total 34 Others level Customer Service job vacancies in Llandough, Penarth, CF64 2XX

Receptionist/Administration Assistant

Solicitors in the Centre of Penarth

Penarth – Vale of Glamorgan

Exceeds Minimum Wage

36.15 hours per week Monday to Friday 9 a.m. to 5.00 p.m.

Permanent

Must be accurate, thorough, methodical and computer literate with the ability to work between applications quickly and accurately having fast keyboard skills. Previous experience preferred although not essential as full training will be provided. Duties to include inputting daily accounts data, banking, filing, scanning, photocopying and maintaining documents. The collection and delivery of post.

The candidate must also have a confident and approachable telephone manner and be competent to deal with a busy switchboard and any other administration tasks as and when required.

Experience with Excel and formulas and case management systems an advantage.

Able to work within a high volume work environment on your own initiative.

Please forward a covering letter with a C.V.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Role overview

Package: Competitive salary with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work,
Group life assurance and private medical insurance



Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time
between home and office.



Full Time: 37.5 hours per week, Monday – Friday between the hours of 8am – 6pm on a weekly rotating shift pattern. Some weekend
work will be required on a rota basis.



Start Date: 18th November 2024



What we look for in you as a Telephone Customer Service Agent

* Previous experience providing customer service via phone is essential.
* As you’ll be working to KPI’s, experience working within a targeted environment would be an advantage
* Often, you’ll be supporting our customers when their pet is injured or unwell, empathy and professionalism are required as is a
high level of resilience and patience
* Within this busy repetitive role you’ll need to be organised and motivated, with good attention to detail

* Able to easily work from home with a quiet space and good internet connection




What you`ll get up to as a Telephone Customer Service Agent

To give you an idea what to expect, you`ll be:

* Taking inbound calls from our existing customers providing patient friendly first line assistance with routine enquiries
including how to make a claim, policy cover, changes to customer details and payment queries
* Working within a busy, and at times challenging role, patience and consistency will be key
* Upskilling to support other operational areas with various customer queries via telephone, live chat and email
* Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering
customer queries




What we are all about!

Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in
the UK.

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform which was
set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet
insurance and health services platform globally.

Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office,
we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a
clear vision for the development of our customer and partner proposition.

Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place
to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our
teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We
believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and
productivity. It helps support a good work-life balance, and it’s the way we want to be.




We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal
opportunities for all staff.



We offer accessibility help with application forms which is available via the jobs page of our website.



As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a
credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to
evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.



Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date.
Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.




Phone Agent | Contact Centre | Call Centre | Customer Support | Client Support | Insurance

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

2 x vacancies available

Cardiff Council is seeking a dedicated and experienced Social Worker to join our Community Mental Health Team for Older People, based at Llandough Hospital. This multi-disciplinary team, including social workers, psychiatric nurses, and psychiatrists, offers specialist care for older adults living with dementia and those over 65 with mental health challenges. In partnership with NHS services, we focus on recovery-oriented care, enabling individuals to live safely and independently in their communities. If you're passionate about improving the lives of older adults, we would love to hear from you!

Responsibilities:

• Assessment & Planning: Conducting assessments in line with statutory duties and creating care plans that support individuals to achieve their personal outcomes.
• Case Management: Managing a caseload of individuals, coordinating care and support services in collaboration with internal and external partners, and regularly reviewing care plans.
• Co-production: Working closely with individuals and their carers to develop personalised care plans, focusing on overcoming barriers and enhancing quality of life.
• Supervision & Mentorship: Providing guidance to student social workers, mentoring junior staff, and participating in professional development reviews.
• Partnership Working: Collaborating with healthcare professionals, statutory, and voluntary agencies to ensure a comprehensive approach to care for older people.
• Safeguarding: Acting promptly on safeguarding concerns and adhering to Health and Safety regulations and Council policies.
• Professional Development: Engaging in continuous learning to maintain professional registration with Social Care Wales, with opportunities for further qualifications, including Approved Mental Health Practitioner (AMHP) training.

Requirements:

• Holds a recognised social work qualification and is registered with Social Care Wales.
• Has experience working with older adults, particularly those with dementia or mental health challenges.
• Demonstrates strong case management, assessment, and partnership working skills within a multi-disciplinary setting.
• Is committed to safeguarding, professional development, and ensuring the best outcomes for service users.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

2 x vacancies available!

Vale of Glamorgan Council are seeking a compassionate and experienced Social Worker to join our Community Mental Health Team for Older People. This multi-disciplinary team includes social workers, psychiatric nurses, and psychiatrists, and offers specialist care for older adults living with dementia and those over 65 with mental health challenges. We work closely with NHS services to provide recovery-focused care that helps people live well and safely in their own communities. If you're dedicated to making a difference in the lives of older adults, we'd love to hear from you!

Responsibilities:
As a Social Worker in the Community Mental Health Team for Older People, your responsibilities will include:

• Assessment & Planning: Conducting assessments in accordance with statutory duties, and working collaboratively to develop care plans that help individuals achieve their personal outcomes.
• Case Management: Managing a caseload of individuals, coordinating care and support services in partnership with internal and external partners, and monitoring the progress of care plans.
• Co-production: Working with individuals and their carers to create care plans that focus on overcoming barriers and achieving the best possible quality of life.
• Supervision & Mentorship: Providing supervision to student social workers, mentoring junior staff, and participating in personal development reviews.
• Partnership Working: Collaborating with health and social care professionals, statutory, and voluntary services to ensure coordinated and effective care for service users.
• Safeguarding: Ensuring all safeguarding concerns are reported promptly, and maintaining compliance with Health and Safety legislation and Council policies.
• Professional Development: Engaging in training to maintain professional registration with Social Care Wales, with opportunities to pursue further qualifications, including Approved Mental Health Practitioner (AMHP) training.

Requirements:

• Recognised qualification in social work (Dip.SW, CSS, CQSW or equivalent).
• Social Care Wales registration.
• Has experience working with older adults, particularly those with mental health challenges or dementia.
• Enhanced DBS.
• Access to own car.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

About us
Ysgol Y Deri is a Special School for pupils aged between 3 and 19 years, which caters for a wide and diverse range of differently able pupils. We have state of the art facilities, and work with every child as an individual, ensuring that their educational and therapeutic needs are met, enabling them to flourish both within our school and when they leave.
About the Role
Pay Details: Grade 4 £23,500 - £24, 294 pro rata. (Approximate actual starting salary at £18,661)
Hours of Work / Weeks per year / Working Pattern: 32.5 hours per week. Term time only
Main Place of Work: Ysgol Y Deri, Sully Road, Penarth
Temporary Reason:
Description:
Are you a friendly and organised individual with a passion for education? We have the perfect opportunity for you to join our amazing team.
Due to expansion, Ysgol Y Deri are interested in recruiting a school administrative assistant to provide admin support to the School HR Manager.
You will undertake a wide range of administrative tasks efficiently and with initiative. Working closely with the HR Manager you will support the effective operation of the schools HR department.
About you
You will need:
You will have excellent communication skills, both verbally and written. Be familiar with the use of IT and be proficient in its use. Be highly organised and have the ability to work as part of a team. You will attend meetings and take minutes and assist with clerical support to the HR manager. You will maintain a high degree of integrity and confidentiality and keep accurate and up to date records as required. Undertake any other associated administrative tasks as required.
Previous experience in a similar role would be advantageous.
DBS Check Required: Enhanced
EWC Registration Details: It is a statutory requirement that applicants for these posts have to be registered with the Education Workforce Council before they can start work in a school.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job Title: Teaching Assistant

Location: CF64

Start Date: September 2024

Daily: £75 - £83

Do you thrive using a child-centred approach to learning?

Are you a Teaching assistant who can demonstrate strong behaviour management?

Are you a teaching assistant inspired by providing stimulating activities within the classroom?

TeacherActive is thrilled to work with a Primary School devoted to creating an environment of respectfulness, determination, and ambition to learn for all its pupils.

This Primary School provides equity within learning opportunities for all children; and ensures a safe, stimulating, and nurturing environment while using their governed ethos to promote cognitive development. We are looking for a Teaching Assistant on a Long-term basis, working over all key stages.

The successful Teaching Assistant will have:

• Behavioural management training/ willingness to undertake training if necessary
• The ability to use one's initiative
• Follow directions of the Teacher

In return for the above you can expect to receive:

• A dedicated team of consultants available 24/7 to help you with the easy onboarding process.
• Guaranteed Payment Scheme *Terms and Conditions apply*
• CPD Courses and certificates as part of the My-Progression channel
• Market-leading rates of pay
• Teacher Active Referral Scheme – Receive up to £100 when you refer a friend *Terms and Conditions apply*

Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash.

If you are interested in this position, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity.

EMAIL: Joshua.smith@teacherarctive.com

CONTACT NUMBER: 02920 099 995

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.

Do you want to be part of an exciting period of growth in a forward thinking an innovative school?
Ysgol Y Deri is a local authority day special school maintained by the Vale of Glamorgan
local authority. Currently there are over 475 pupils on roll.
On the Penarth site pupils are aged between 3 and 19. We support children and young people, with either severe learning difficulties, profound and multiple learning difficulties, moderate learning difficulties, social emotional and mental health needs or autistic spectrum disorders.
Due to expansion, Ysgol Y Deri are interested in recruiting dynamic and energising Learning Support Assistants to join our amazing team. We believe school should be unmissable.
Are you dedicated to making a difference but find yourself frustrated that often you are prevented from doing just that? Then we might have the job for you.
Our dedicated team provides a broad, lively, and stimulating person-centred curriculum for our pupils, we focus on inspiring change within our pupils to ensure their successful future.
This is an exciting opportunity to be part of a team who put pupils at the centre of everything we do.
About the Role
Pay Details: Grade 4 SP (5 -7) £23,500 - £24,294 + SEN allowance Pro rata (pending 2024 pay agreement)
Hours of Work / Weeks per year / Working Pattern: Full Time (Monday– Friday 8.30pm – 3.30pm) Term time only.
Main Place of Work: Ysgol y Deri
Permanent
Description:
Ysgol Y Deri are interested in recruiting a dynamic and energising Learning Support Assistants to join our amazing team. We believe school should be unmissable and audacious.
We are looking for people who are willing and able to turn their hand to a variety of Curriculum areas and activities; someone who can help our pupils engage and enjoy life affirming experiences. Someone who recognises the importance of both high support and high challenge. If you think that's you, please do get in touch.
Whilst a background in special needs is not essential, a strong understanding of the needs of learners with ALN and/or social, emotional and mental health needs would be advantageous.
Following a successful probation period, applicants will move to Grade 5 (spinal point 8 -12)
About you
You will need:
This would ideally suit someone who loves working with children, someone who loves to impart knowledge and support children to thrive. The successful candidate should be prepared and excited to take on something completely different. The role on offer includes supporting and teaching groups of pupils as well as 1:1 academic lessons across our curriculum.
We are looking for someone who truly wants to make a difference to young people’s lives; someone willing to be the difference. Someone who wants to help our students fulfil their potential by giving them a chance to change; someone humble, yet confident, enthusiastic yet understands the need for boundaries. Can you be an extraordinary role model at Ysgol Y Deri?
The successful candidate will have excellent classroom practice, including use of ICT, high expectations of pupil engagement and achievements and a willingness to work as part of a dedicated team that is committed to providing the very best opportunities for all of our pupils.
You will be required to have an enhanced and barred DBS for both Child and Adult and be registered with EWC.
DBS Check Required: Enhanced
EWC Registration Details: It is a statutory requirement that applicants for these posts have to be registered with the Education Workforce Council before they can start work in a school.

Do you want to be part of an exciting period of growth in a forward thinking an innovative school?
Ysgol Y Deri is a local authority day special school maintained by the Vale of Glamorgan
local authority. Currently there are over 475 pupils on roll.
Our Penarth site caters for pupils aged between 3 and 19. We support children and young people, with either severe learning difficulties, profound and multiple learning difficulties, moderate learning difficulties, social emotional and mental health needs or autistic spectrum disorders.
Due to expansion, Ysgol Y Deri are interested in recruiting dynamic and energising HLTAs to join our amazing team. We believe school should be unmissable.
Are you dedicated to making a difference but find yourself frustrated that often you are prevented from doing just that? Then we might have the job for you.
Our dedicated team provides a broad, lively, and stimulating person-centred curriculum for our pupils, we focus on inspiring change within our pupils to ensure their successful future.
We have several posts available. This is an exciting opportunity to be part of a team who put pupils at the centre of everything we do.
About the Role
Pay Details: Grade 6 SP 14-19 £27,334 - £29,777 + SEN allowance Pro rata (pending 2024 pay agreement)
Hours of Work / Weeks per year / Working Pattern: Full Time (Monday– Friday 8.30pm – 3.30pm) Term time only.
Main Place of Work: Ysgol Y Deri
Permanent
Description:
Ysgol Y Deri are interested in recruiting a dynamic and energising Higher Level Teaching Assistant to join our amazing team. We believe school should be unmissable and audacious.
We are looking for a HLTA who is willing and able to turn their hand to a variety of Curriculum areas and activities; someone who can help our pupils engage and enjoy life affirming experiences. Someone who recognises the importance of both high support and high challenge. If you think that's you, please do get in touch.
Whilst a background in special needs is not essential, a strong understanding of the needs of learners with ALN and/or social, emotional and mental health needs would be a adventitious.
The successful applicants will be expected to cover classes in the absence of the class teacher and must be passionate about teaching and learning. It would be an advantage to have experience of working with pupils with Additional Needs.
Applicants must meet the HLTA requirements or have equivalent qualifications / experience.
About you
You will need:
This would ideally suit someone who loves working with children, someone who loves to impart knowledge and support children to thrive. The successful candidate should be prepared and excited to take on something completely different. The role on offer includes supporting and teaching groups of pupils as well as 1:1 academic lessons across our curriculum.
We are looking for someone who truly wants to make a difference to young people’s lives; someone willing to be the difference. Someone who wants to help our students fulfil their potential by giving them a chance to change; someone humble, yet confident, enthusiastic yet understands the need for boundaries. Can you be an extraordinary role model at Ysgol Y Deri?
The successful candidate will have excellent classroom practice, including use of ICT, high expectations of pupil engagement and achievements and a willingness to work as part of a dedicated team that is committed to providing the very best opportunities for all of our pupils.
You will be required to have an enhanced and barred DBS for both Child and Adult and be registered with EWC.
DBS Check Required: Enhanced
EWC Registration Details: It is a statutory requirement that applicants for these posts have to be registered with the Education Workforce Council before they can start work in a school.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac