Total 568 Others level Customer Service job vacancies in Bootle, Merseyside, L20 4PW

Do you have demonstrable transferrable skills but lack healthcare experience? If yes, we have career opportunities available for you.

Since the 1stNovember 2021 a Recruitment & Retention premia has been introduced to attract and retain staff working within the Secure Care Division in High, Medium and Low Secure Services and further support our “Grow Our Own Strategy”. For our nursing assistants this will be a premia of £600 for individuals allocated to our Low Secure wards at Hollins Park.

The division is responsible for specialised secure mental health and learning disability services, in low, medium and high secure settings for service users with a primary classification of mental illness, personality disorders, learning disabilities and autism.

Due to the role being advertised for those without previous care experience, training will be delivered alongside the role. These sessions are mandatory.

This role will be paid at band 2 until completion of relevant competencies.

* Allocations will be determined by the service, R&R will reflect the amount for that clinical area


1. To carry out assigned duties, involving direct care and observation of service users under the
guidance and indirect supervision of qualified staff.
2. To report to the qualified staff any observations made whilst providing care to service users
activities and leisure, providing details of mental state and risk factors.
3. To work with service users on an individual and group basis as outlined in the care plan and
as directed by the appropriate named lead professional.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached job description and person specification for full details.

Hollins Park (Warrington) - Low Secure:
Our Low Secure ward provides mental health rehabilitation for men and women with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.




This advert closes on Sunday 1 Dec 2024

A Vacancy at Mersey Care NHS Foundation Trust.


MALE APPLICANTS ONLY - Due to a genuine occupational need we are currently only able to accept male applicants for this role

This vacancy is for full time positions.
Do you have demonstrable transferrable skills but lack healthcare experience? If yes, we have career opportunities available for you.



Since the 1stNovember 2021 a Recruitment & Retention premia has been introduced to attract and retain staff working within the Secure Care Division in High, Medium and Low Secure Services and further support our “Grow Our Own Strategy”. For our nursing assistants this will be a premia of £600 or £4034* dependant on service allocations.

The division is responsible for specialised secure mental health and learning disability services, in low, medium and high secure settings for service users with a primary classification of mental illness, personality disorders, learning disabilities and autism.

Due to the role being advertised for those without previous care experience, training will be delivered alongside the role. These sessions are mandatory.

This role will be paid at band 2 until completion of relevant competencies.

* Allocations will be determined by the service, R&R will reflect the amount for that clinical area


1. To carry out assigned duties, involving direct care and observation of service users under the
guidance and indirect supervision of qualified staff.
2. To report to the qualified staff any observations made whilst providing care to service users
activities and leisure, providing details of mental state and risk factors.
3. To work with service users on an individual and group basis as outlined in the care plan and
as directed by the appropriate named lead professional.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached job description and person specification for full details.

Ashworth Hospital - High Secure:

Ashworth Hospital is one of three high secure hospitals in the country.

Ashworth provides comprehensive, multidisciplinary treatment & care for patients with a mental illness & have been assessed as presenting a grave & immediate danger to others. Patients remain in the high secure service until they are safe & well enough to move to conditions of lower security or return to prison.

Rowan View – Medium Secure:
Rowan View provides specialist Learning Disability & Mental Health services over 8 wards. This state of the art hospital provides care & treatment to men and women. Whilst relational security & the capacity to work in an individualized and therapeutic way are central to the treatment offer, we are supported with the use of therapeutic technology for the benefit of service users & staff including virtual reality and avatar therapy.

Rathbone Hospital - Low Secure:
Our Low Secure Unit provides mental health rehabilitation for men with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.


This advert closes on Sunday 8 Dec 2024

Please see attached job description and person specification for full details. Ashworth Hospital - High Secure: Ashworth Hospital is one of three high secure hospitals in the country. Ashworth provides comprehensive, multidisciplinary treatment & care for patients with a mental illness & have been assessed as presenting a grave & immediate danger to others. Patients remain in the high secure service until they are safe & well enough to move to conditions of lower security or return to prison. Rowan View Medium Secure:Rowan View provides specialist Learning Disability & Mental Health services over 8 wards. This state of the art hospital provides care & treatment to men and women. Whilst relational security & the capacity to work in an individualized and therapeutic way are central to the treatment offer, we are supported with the use of therapeutic technology for the benefit of service users & staff including virtual reality and avatar therapy. Rathbone Hospital - Low Secure:Our Low Secure Unit provides mental health rehabilitation for men with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.

Please see attached job description and person specification for full details. Hollins Park (Warrington) - Low Secure:Our Low Secure ward provides mental health rehabilitation for men and women with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.

Support Worker Norris Green, Liverpool - £11.45 per hour

Typical Shifts are Monday to Sunday, 8:00am - 3:00pm, 3:00pm - 10:00pm and 10:00pm - 8:00am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service at Tate Lodge in Norris Green, Liverpool is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers need to be resilient, flexible & composed in their approach and preferably have experience with following Positive Behaviour Support plans and reflective practice.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

We are currently recruiting for: Secure Support Worker

Hours of work: 38 hours per week

Location of role: St Helens, Merseyside

Salary range: £24,909 - £27,317 per year, pro rata

Secure Care Worker - Join Our Team and Make a Difference

We are a nationwide provider of secure and open care facilities, dedicated to supporting young people aged 10-17 in crisis. Our primary mission is to protect and support these young individuals through their challenges, guiding them toward a brighter future.

We are currently recruiting Secure Care Workers who will play a crucial role in delivering compassionate and respectful care to the children and young people in our services. This role will involve a variety of duties, with a primary focus on either intervention work or activity work, depending on your skills and experience.

Key Responsibilities:

• Provide outstanding care to young people in a secure environment, offering protection and guidance through times of crisis.
• Support young people in achieving the best outcomes, focusing on areas such as education, health, independence, and building self-confidence.
• Foster an environment of optimism, compassion, and respect while recognizing and addressing the individual struggles that young people face.
• Work collaboratively as part of a dedicated team to make a lasting difference in the lives of the young people in our care.

What We Offer:

• Competitive Salary and Benefits:

  • Group Personal Pension Scheme
  • Life Assurance Scheme
  • 30 days paid annual leave (including bank holidays)
  • Enhanced maternity, paternity, adoption, and shared parental leave
  • Occupational Sickness Scheme

• Additional Perks:

  • Access to exclusive offers and discounts (Blue Light Card eligibility)
  • Recommend a Friend Scheme
  • Values Awards for exceptional service

• Support for Your Career Development:

  • Comprehensive induction and ongoing training
  • Regular supervisions and annual appraisals
  • Career progression opportunities
  • Enhanced DBS check, fully paid for and maintained on the DBS update service

The Ideal Candidate:

• Passionate about supporting young people and making a positive difference in their lives.
• Compassionate, optimistic, and considerate of the challenges young people in crisis may face.
• Able to adapt to a dynamic and varied role where no two days are the same.

If you are ready to make a meaningful impact and help young people reach their potential, we invite you to apply today.

#NUG

Your new company
Hays are supporting a Secondary School in West Derby. They require a motivated and experienced learning support assistant to support students across all year groups (KS3, KS4,). This is a long-term contract that will start as soon as possible and the school supports students with a variety of complex needs including ASD, non-verbal, downs syndrome, PDA and GLD.

Your new role
We are sourcing an enthusiastic and experienced Learning Support Assistant (LSA) to join the school's SEN team. You will work with students who have a range of special educational needs, such as autism, dyslexia, ADHD, and emotional and behavioural difficulties. You will provide 1:1 and classroom support, helping students to access the curriculum and develop their skills and confidence. You will also work closely with the SENCO and other staff to implement individual education plans and monitor progress.

What you'll need to succeed
- A minimum of Level 2 qualification in Supporting Teaching and Learning or equivalent
- Experience of working with SEN students in a secondary school setting
- Knowledge of the SEN Code of Practice and relevant strategies and interventions
- Excellent communication and interpersonal skills
- A positive and flexible attitude
- A commitment to safeguarding and promoting the welfare of children and young people

What you'll get in return
You will be paid a competitive daily wage, based on your experience and the responsibilities of each assignment, plus you will accrue holiday pay with the option to take it at any point of the year. You will receive free, up-to-date safeguarding training and the option to join our guarantee pay scheme is also possible. If you know of other education professionals looking for supply, long-term or permanent work, you can also receive £250 worth of vouchers every time you recommend a colleague to Hays Education.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are Hiring!!!

Support Workers needed in Liverpool, Merseyside!
Rate per hour: very good rate and negotiable depending on experince and ability to drive.
Type: Permanent, Full-time
Start Date: ASAP
Requirement: UK Driving License with access to a car

If interested, please send your name and phone number with ref: SWL1 to 07950780359. You can also call 02071939470 for inquiries or send your CV to recruit@gen122.com

Liverpool City Centre
£21,000 - £23,000+ basic with monthly team bonus
Onsite parking

We are working with a specialist Taxi Insurance Brokerage who are industry leaders, they maintain a customer centric and personalized approach to their growing client base. With excellent scores on FEEFO and almost 40 years sector specific knowledge, they really understand their client base.

As an Insurance Advisor you will be essential aspect of the customer journey, key duties include;
- Offering support across a wide range of Insurance products, liaising with customers regarding their adjustments, renewals and claims.
- Speaking with any customers who pop into branch for a face-to-face visit.
- Abiding by FCA regulations and ensuring work is compliant
- Managing the renewals process, midterm adjustments and keep control of your own diary.
- Supporting the wider team objectives, making a positive input and making suggestions to workflow improvements.
- Dealing with inbound calls and making outbound calls to existing customers.
- Liaising with Insurers via phone call and email.

What we are looking for;
- Experience within Customer Service, ideally in an office based environment.
- An individual who wants to be part of a tight knit office dynamic, where everyone gets on and enjoys work social events.
- An ability to develop relationships with customers and build rapport.

What they offer ;
- Core hours - 9am - 5pm, Monday - Friday (no late hours or weekends)
- Cert CII study support
- £21,000 - £23,000+ dependant on background within Insurance
- Monthly team bonus averaging £150

Please apply today with your latest CV to be considered for an immediate interview!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Home Manager
Luxury Care Home
Liverpool / £70,000 per annum

Time Recruitment is delighted to partner with an esteemed, award-winning care provider with a network of care homes across England. We are currently recruiting for the position of Home Manager at their luxury care home in Liverpool, offering nursing, residential, and dementia care.

This purpose-built care home is known for its exceptional team of carers and boasts a strong reputation with the local authority. With high occupancy rates and only a few vacant beds, the home remains a preferred choice for residents. A strong manager in place will ensure the home will continue to thrive and maintain its status as an excellent community service.

Home Manager Benefits:
* £70,000 per annum
* Monday to Friday, 9 AM - 5 PM
* Free DBS check (England)
* Generous holiday allowance

Home Manager Responsibilities:
* Ensure compliance with CQC standards and other regulatory requirements
* Maintain the highest standards of care for all residents
* Oversee the day-to-day operations of the home
* Lead recruitment and retention efforts
* Uphold the company's ethos and values

Home Manager Requirements:
* Registered Nurse with a valid PIN
* Strong knowledge of CQC standards and the NMC Code of Practice
* Proven experience in person-centred care planning
* Experienced leader and mentor
* Experience in dementia care
* Passionate about delivering excellent care

For more information or to apply, please contact Jack at Time Recruitment on 0161 238 9773 or apply directly below.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Advinia Healthcare, an award winning, top 15 UK Care Home provider, we are currently looking for a new Divisional Director to cover our care homes based in North West & Yorkshire.

The Divisional Director we are ideally looking for will have passion and creativity to enable change and help drive the business forward. They will effectively lead, manage and motivate their managers to support and develop their teams to deliver a safe and caring home to each and every resident. We have an excellent operations team who will work with you every step of the way. A Director who has vision, imagination and determination who can hit the ground running.

The role will involve:

·To have a sound level of business acumen, commercially astute and interpret data
· Ability to build and maintain relationships with key stakeholders such as LA/CCG/CI through sound knowledge of statutory and legislative requirements
· Providing direction and line management to Care Home Managers.
· A passion for outstanding care and quality service is essential, along with the desire to strive to achieve excellence in all aspects of the homes environment. With a background in health and social care, you will be an experienced senior manager, with a recognised professional qualification and a willingness to develop.

For your commitment and hard work, we will offer you:

- Competitive pay rate
- Car Allowance
- Flexible pay - Wagestream
- Free DBS
- Professional training and ongoing career development
- Comprehensive benefits/bonus package

If this role sounds as though it would be of interest to yourself then please apply today!

PRI3

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Are you passionate about delivering excellent customer service and ensuring individuals receive the right care and support tailored to their needs? We're looking for a proactive and skilled Brokerage Officer to join a well established Adult Social Care and Health Commissioning Team. In this role, you'll play a vital part in arranging, coordinating, and negotiating care packages and placements that empower people to achieve their desired outcomes.

• 35 hours per week
• 3 month initial contract with possibility of extension after this
• £18.10 LTD per hour inclusive of holiday pay

Responsibilities

• Manage referrals for Adult Social Care services via a single point of access, ensuring all necessary information is gathered to inform support plans.
• Broker cost-effective and person-centered care packages by collaborating with service users, carers, and providers.
• Build and maintain strong relationships with care providers, ensuring services align with the specific needs of clients.
• Act as a liaison between referral sources, social care teams, and providers to ensure seamless service delivery.
• Monitor market trends, ensuring value-for-money care while securing the best outcomes for service users.
• Maintain accurate and confidential records, adhering to council standards and health and safety legislation.
• Drive social value by promoting sustainable, inclusive, and impactful practices across all activities.

Requirements

• Qualifications: A-Level/GCSE or equivalent, NVQ Level 3, or relevant experience with a commitment to further training.
• Experience: Background in Social Care or Health, customer-focused service delivery, and IT proficiency (Microsoft Word, Excel, social care systems such as LAS or Controcc).
• Skills: Strong communication, relationship-building, time management, and the ability to prioritize workloads effectively.
• Commitment: Flexibility to adapt to evolving responsibilities and a dedication to promoting equality and inclusivity in the workplace.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

We are seeking a dedicated and experienced professional to lead a well established team of Care and Support Brokers. In this role, you will oversee the brokering of care and support solutions to meet the needs of individuals within the community. Working closely with the Adult Services and Health Directorate's Commissioning Team, social care staff, NHS colleagues, and care providers, you will ensure high-quality, cost-effective care packages and placements are arranged. This position reports directly to the Well-being Manager.

• £23.79 LTD per hour inclusive of holiday pay
• 3 month initial contract with possibility of extension after this

Responsibilities:

• Provide leadership and direction to a team of brokers, ensuring effective service delivery.
• Coordinate and broker complex care placements and services in line with support plans.
• Develop and maintain relationships with care providers and referral sources.
• Collaborate with health and social care teams to ensure value-for-money decisions.
• Ensure all service agreements are compliant and meet quality standards.
• Monitor financial performance, ensuring adherence to budgets.
• Supervise and develop team members through regular training and performance reviews.
• Promote customer service excellence, ensuring processes are client-focused.

Requirements:

• Essential Qualifications: A-Level or NVQ Level 3 business qualification or equivalent experience.
• Experience:
  • Working in a social care or health environment.
  • Delivering customer-focused services.
  • Using IT systems such as Microsoft Word and Excel.
  • Understanding the needs of individuals requiring care and support.
• Skills:
  • Effective verbal and written communication.
  • Strong numeracy and data analysis capabilities.
  • Ability to work independently and collaboratively.
  • Excellent time management and organisational skills.
• Commitment: A flexible approach to meeting service needs and a strong commitment to equality and diversity.

Desirable:

• Experience with care management systems (e.g., Liquid Logic/Controcc).
• Familiarity with data protection and security protocols.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Job Description

Position: Field Service Engineer

Location: Wirral

Hours: Monday to Friday, 8:30am until 5:00pm

Salary: £34,000 to £45,000p/a p Including Travel Time

HR GO recruitment are currently recruiting a Servicing Installation Engineer for our client based in Wirral. The ideal candidate will have experience working in the lifting sector.

Skills and requirements:

• Background in electro-mechanical or maintenance engineering (essential)

• Full UK Driving Licence

• Ability to travel nationwide for installation / inspection and servicing of our equipment on customers sites, with paid overtime (travel plus time on site)

• Willingness to work overtime in line with the company workload

• Ability to work at height

Preferred Experience:

• Electro-mechanical equipment fault finding

• Basic industrial 3 phase electrics

• Experience in low voltage control

• Ability to follow electrical schematics

• Repair of hoists and overhead cranes (preferred)

• Inspections of cranes and lifting equipment under the Lifting Operations and Lifting Equipment Regulations (LOLER)

Please call Nicola at HRGO recruitment on 01513471110 for more information or email Nicola.Evans@HRGO.co.uk