Total 5,399 regional recruitment lead job vacancies in Customer Service category in The United States of America

You will be the Programme Lead and support with the strategic development and embedding of the Urgent Treatment Centre (UTC), working in conjunction with the ED Management and clinical teams, the ICB and the Flow Directorate. This role will be responsible for the UTCs across all 3 sites and will be expected to facilitate improved processes within the teams in order to deliver the UTC standards. This will require cross site working across Maidstone, Tunbridge Wells and Sevenoaks sites.

The main duties of this job, includes but is not limited to;
• Work in partnership with the General Manager and Deputy General Manager to assist leadership within the Directorate; developing, managing and delivering high quality responsive and effective services in line with the Trust’s strategic direction.
• Work closely with Matrons, Clinical Managers and other senior clinical and technical staff in managing services, both within the acute trust, the community trust and the ICB.
• Be accountable for specific aspects of the Emergency Medicine Directorate to ensure resources are effectively used and agreed performance targets are achieved.
• In addition to the day-to-day management of the services, key responsibilities include taking a lead role in delivering the following performance areas: -
• UTC standards are met across all sites
Reliable data is obtained and circulated on UTC activity
Working with agreed budget and identifying future costs of resources and service developments
• Close working with administrative and clerical staff within all UTC sites
• Service reconfiguration
• Be responsible for the service performance within the UTC itself and the admin and clerical staff involved.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

MTW is a large acute hospital trust in the south-east of England.


We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.


In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.


Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Interview Date: TBC


This advert closes on Tuesday 12 Nov 2024

Seeking an experienced Lead Support Worker in Cardiff

- Hourly Rate: £13.20; Sleep nights paid at £50 per night

- Working over a 7-day rota pattern, to meet the needs of the home you will be working in

- A full UK or EU driving licence is required for this role

Are you experienced in supporting adults with learning disabilities? Join our innovative team based in Cardiff where you can lead by example, enjoying an excellent training programme, strong career progression - and deliver outstanding support through the unique 'Activate' model, proven to make a measurable difference to people's lives and your professional satisfaction.

This is a fabulous opportunity for a person who wants to progress their career within Social Care as you will be supported by dynamic Managers, who are very involved in the support settings and invest a lot of time in the development of their team members.

You will join a team of both experienced colleagues, and also relatively new team members, supporting three wonderful, independent gentleman in their supported living home.

Energy, enthusiasm, and a proactive, positive-risk taking approach is key, as is up front, clear and consistent communication, with strong organisational skills. IT skills are important too - you don't have to be a whizz, but competent!

Being a proactive, engaging and caring individual, who is also a competent and confident Practice Lead for your colleagues, you will promote our values to ensure the best outcomes for the people we support.

With an eye for detail, you will play a key role in ensuring support plans are up to date and relevant. You will also aid your colleagues to maintain a high level of compliance and safety in the homes you work in.

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 - now 6 years in a row!

Your rewards

For a full list of rewards, visit our careers page at www.dimensions-uk.org/careers

Apply now

If you have any questions and would like to discuss the role in more detail please contact Lloyd Howell on Lloyed.howell@dimensions-uk.org

- An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.

- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce

- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees

- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.

- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. Craven College offers full-time courses for 16–18-year-olds, apprenticeships, courses for young people with special educational needs, part-time courses and degree level courses with a mission statement of ‘enriching lives through learning’. Tyro Training is our commercial training division which offers a wide range of training courses for both individuals and businesses in Skipton.

We continuously invest in our excellent, industry standard facilities with a new £1.6m purpose-built Animal Management Centre on our Aireville Campus followed in 2022 by the construction of new equestrian facilities including an international sized arena and outdoor warm up area.

We are currently seeking to employ a committed and motivated Lead Customer Service Officer, to function as an effective team member within the Customer Services Department and to provide input into the development of the customer service process and suggestions for continuous improvements of service. To provide a highly responsive and customer focused ‘One College’ response to enquiries and admissions. To deputise for the Customer Service Manager in their absence. The ideal candidate will lead in identifying and implementing team training requirements, and to ensure any training systems are complied with and are effective. The ideal candidate will also deal with customer enquiries effectively, in a positive, professional manner via telephone, webchat, face-to-face, email and letter, processing or directing as appropriate in a busy, high volume customer-focussed environment, logging, tracking and ensuring satisfactory resolution.

Essential requirements:

• NVQ Level 2/3 qualification in Customer Service, Information, Advice and Guidance or willingness to work towards, or experience of providing information, advice and guidance;
• Excellent range of administrative skills to include word processing, spreadsheets, databases, internet, email, Teams.
• Experience of working in a busy, high-volume, face-to-face and other channels, customer focussed environment setting with excellent customer service skills.
• Demonstrable evidence of skills, and a commitment to a high quality customer service. Strong desire for continual improvement of the customer’s experience.
• Excellent organisational and interpersonal skills, with the ability to communicate at all levels and a pleasant telephone manner.
• Ability to interpret and present full and accurate information, both verbally and in written format, in a clear manner.
• Ability to interpret and apply procedural and guidance notes and instructions.
• Experience of planning, organising and prioritising work to meet pre-determined deadlines.
• Ability to produce work to a consistently high standard, under pressure to meet changing deadlines and deliver on schedule.
• Experience of working on own initiative with minimal supervision.
• Able to work under pressure in an environment where change is a constant feature, and to manage own and others stress effectively.
• Ability to deal with personal information in a confidential and sensitive manner.
• Willingness and ability to build and maintain strong internal and external working relationships alongside functioning effectively as part of a team being supportive of other team members to work cohesively together.
• Ability to relate to young people, with an interest in their future development.
• Willingness and ability to work flexibly to meet the needs of the College.
• Willingness to undertake Level 2 qualification in numeracy and literacy.

This is an excellent opportunity to join a friendly college in North Yorkshire with fantastic facilities, excellent CPD opportunities and a great working and learning environment.

Craven College is committed to equal opportunity in the provision of services, employment, and educational opportunities. Applications are considered on merit and are welcomed from all suitably qualified applicants.

Where specific qualifications are required for the position for which you have applied, it will be necessary for you to produce certificates for verification. You should give full details of all examination results and grades. If you are unsure about your results or grades you should indicate this. You should also include any qualifications which you are currently working towards and any non-examined, but relevant, training and development. Teachers are required to complete details of teaching qualifications.

A disclosure check with the Disclosure & Barring Service will be undertaken for this post.

We’re committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment.

For further information including a full job description and to apply, please visit our website www.craven-college.ac.uk/jobs

If you have not heard from us within 28 days of the closing date on this occasion you have not been shortlisted. However please feel free to apply for futures roles as appropriate.

Job Highlights & Staff Benefits

· Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential

· Annual performance bonus

· Annual increment

· Team bonding activities and birthday vouchers

· Leave, Medical and Dental benefits

· Education sponsorship and fully paid external training

As a key member of the IT Team, the candidate will play a pivotal role in maintaining and optimizing infrastructure systems across multiple locations, locally and overseas.

Responsibilities:

· Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.

· Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.

· Liaise with external vendors to ensure Service Level Agreements (SLA) are met.

· Draft and update technical documentation such as administration & user guides.

· Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.

· Source for products/solutions and vendors/suppliers for required projects.

· Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

· Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA.

· Minimum of one year of relevant experience.

· Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support.

· Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services.

· Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall.

· Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller.

· Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred.

· Experience with Veeam, VMware, and UNIX/Linux is an added advantage

· Experience in API/Web Programming and Database Administration is an added advantage.

· Able to converse in English and Mandarin due to the need to liaise with overseas counterparts.

The opportunity

The Customer Platforms Lead is responsible for leading the strategy and management of all customer platforms within Manulife Life Insurance Company, Singapore (MLS), with the goal to drive growth with platform capabilities to deliver value for our business and our customers.

Reporting to the Head of Customer Experience, the Customer Platforms Lead will:

• Formulate and implement strategies for enhancing and optimizing customer platforms, ensuring alignment with business objectives and customer needs, and utilizing data analytics to inform decision-making.
• Oversee the daily management of customer platforms, working closely with multiple teams to drive customer engagement and satisfaction, and monitor platform performances through regular reporting on key metrics and KPIs.
• Drive continuous improvements to enhance user experience and operational efficiency, ensure compliance with industry standards, and provide leadership to the team by fostering a culture of innovation and excellence.

The Customer Platforms Lead will be part of the team that is responsible for meeting/ exceeding Tier 1 & 2 KPIs for the Digital & Customer pillar, helping us become the most digital, customer-centric global company in our industry and the no.1 Pan-Asia life, wealth, and health insurance company.

Responsibilities

Project Management

• Manage platform projects from preparing high-level user requirements to developing appropriate solutions and conducting post-implementation reviews.
• Manage reviews and approvals process, identify potential gaps and take corrective actions.
• Collaborate with the analytics team to manage tracking and reporting of customer website and mobile app usage, performance, and project ROI.
• Execute appropriate project governance and controls to ensure successful project delivery.
• Drive adoption and usage of digital platforms and e-submission initiatives to enhance customer engagement and improve operational efficiency.
• Work with internal stakeholders and teams to enable revenue uplift through digital properties.

Platform Performance Monitoring and Continuous Improvement

• Lead continuous improvements on system workflow and user experience on the customer platforms.
• Manage regular content updates on the platforms to enhance user engagement and drive business values.
• Collaborate with other teams to identify pain points on the customer platforms and customer database; and provide recommendations for improvements.
• Implement new features to facilitate sales conversion and contribute to revenue uplift.

​Customer Experience Enhancement

• Regularly review and analyze customer feedback to identify opportunities for improving operational efficiency and sales conversion.
• Conduct regular meetings (huddles) to identify customer pain points and root causes.
• Work closely with stakeholders to explore and execute actions aimed at improving customer experience and achieving operational outcomes.
• Manage reporting related to customer feedback, operational efficiency, and sales conversion.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 10 years’ experience in digital platform management, product ownership, or digital and technological expertise
• Proven experience in product delivery and project management, ideally in digital projects
• Strong knowledge of digital applications, web analytics, and operational efficiency tracking
• Ability to adopt agile project management methodologies
• A proactive approach to driving business transformation and challenging the status quo
• Strong analytical skills to make data-informed decisions
• Capability to manage multiple projects simultaneously and meet deadlines
• Excellent communication and collaboration skills
• A customer-centric mindset with a strong focus on improving user experience
• Experience of managing and delivering results with third party vendors

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship

Flexible working arrangements
Full- time opportunity, based in Liverpool
Generous above award rates Super Not-for-profit Salary packaging of up to $18,550

This position is ideally suited for individuals with experience as an  Enrolled Nurse  or  Registered Nurse , preferably in a community setting, who understand the aged care sector.
What you?ll be doing?
As the Aged Care Clinical Training and Recruitment Coordinator, referred to as the Staff Development Coordinator at CatholicCare Sydney , you will oversee the recruitment and training requirements of our Community Support Workers team. Some of your duties will include:

Undertaking administrative and project management activities to maximise the efficiency of processes and outcomes for the Staff Development and Home Care team
Working closely with the Scheduling team to understand recruitment needs and establishment of rosters to ensure the efficient use of the
... Click here to view more detail / apply for Home Care Clinical Training and Recruitment Coordinator

Are you already a Team Lead or Manager looking for your next step?

We are seeking a skilled and experienced individual to become the Clinical Lead for Harrow 0-19 years service.

The post holder will be familiar with the full offer within the Healthy Child Programme and core mandated contacts.

With responsibility for supporting, supervising and developing the team to promote the universal health service to improve physical and emotional health outcomes for all children.

The post holder will work closely with the Children's Clinical Service Managerin the delivery of 0-19 services, ensuring an integrated approach with specialist services, focused on meeting the needs of children and their family/carers in Harrow

They will also be committed to the CNWL values of compassion, respect, empowerment and partnership

Informal visits are encouraged.
• To provide leadership, overall management and service delivery of the Children’s 0-19 Universal Service.
• The post holder will work closely with the Team Leads, other Service Leads and with the Senior Manager’s to ensure delivery of the Healthy Child Programme and associated Key Performance Indicators are met.
• To ensure delivery of the highest quality to all children and families within contracted performance levels
• Provision of leadership, supervision, training and support to staff in the service with oversight of relevant training and support to professionals working with children and young people across Harrow.
• Works with the Senior Manager’s in the development of the 0-19 Service, identifying where improvements in the service can be made or redesigned.
• Lead and develop service Policy and Guidelines and contribute to Organisational policies and guidelines
• Work with the Professional Development and Leadership Groups and ensuring quality assurance issues are identified/addressed through robust auditing and monitoring of standards.
• Maintain registration with the NMC and work within all its guidelines at all times.
• Adhere to all CNWL and Local policies and procedures

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Operational Management

· Take responsibility on behalf of the Clinical Service Manager for the operational management and continuity of children’s 0-19 services.

· Provide leadership to and be responsible for team leaders in the day to day running of the teams, promoting multidisciplinary working and ensuring organisational and divisional barriers do not prevent the development and functioning of integrated care pathways and high-quality patient care.

· Undertake regular audit of adherence to associated local and national policies, guidance (e.g. NICE) and standards of care

· Contribute to the achievement of standards within the areas of responsibility, working effectively with other service managers and clinical staff to ensure agreed standards are maintained

· Prepare and deliver service reviews as agreed, reporting on the performance of services within area of responsibility.




This advert closes on Friday 8 Nov 2024

Proud member of the Disability Confident employer scheme

Clinical representative for HPFT at local and regional clinical networks as appropriate. The successful candidate will support the strategic planning of and system delivery of a MHLDA clinical priority areas. Support transformation at System through working alongside members of the ICB clinical and operational leads (and with partners including locality and place based clinical leads where appropriate). Implement a PHM approach to the priority area including having a goodunderstanding of HWE local data and national benchmark data whereappropriate and any factors underlying unwarranted variation to inform priorities and redesign.

1.Communication & relationship skills Use highly developed communication skills to conduct assessments of service-users and communicate complex information related to their mental health needs, to service-users, carers, relatives and other professionals. Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment and other risks surrounding a clients mental health. Barriers to understanding include working with service-users who could be hostile or highly emotional, who have complex needs and may be vulnerable. Maintain and develop effective communications and working relationships within the team and with external agencies. Promote and implement creative ways of working with service-users Instigate, develop and maintain a relationship with the client and/or carer to facilitate the accurate assessment and delivery of care. Manage highly confidential information in respect of members of the public in accordance with local and national policy. Act as care co-ordinator and named worker responsible for specialist assessment. 2.Knowledge, training and experience The post-holder will hold current registration on part 3 or 13 of the NMC register or hold a Registered Mental Nursing (RMN) certificate and Social Work qualification CQSW, CSS or DipSW or be a Registered Occupational Therapist. Have specialist knowledge and training of working in a Memory Clinic, gained through formal training and post registration experience and/or training, relating to older people and mental health and apply this knowledge when delivering care to service-users. Provide advice and support to other agencies around issues relating to Mental Health. 3.Analytical & judgement skills Make decisions about the range of options for treatment and care plans based on judgement of clients need. Conduct comprehensive assessments of both service users and carers in line with team operational policies. 4.Planning & organisational skills Plan and co-ordinate care plan review meetings with colleagues in the team and with staff in other teams and agencies, ensuring that review meetings take place at the appropriate time. Co-ordinate transfer or referral of service-users to other teams or services where required. Participate in AMHP Rota, BIA rota if appropriate. Prioritise, plan and co-ordinate own workload and activities in line with the changing needs of the team and service. This includes planning and monitoring client medication needs, making appointments for service-users, conducting assessments, managing emergencies and enquiries, responding to crisis work within individual caseload, ensuring patient records are up to date and supporting colleagues on a daily basis. Have the ability to work independently and to be able to resolve complex professional problems. Crisis response to other staffs service-users in the event of key workers absence, and delegation from manager. Participate in caseload management and ensure relevant information is available for this to take place. 5.Physical skills Be trained in RESPECT (de-escalation) techniques. 6.Responsibilities for patient/client care Develop programmes of care for service-users and act as care co-ordinator for service-users on CPA, non-CPA, ensuring links with Adult Social Care. Assess and review service-users clinical risk management plan using the DICES risk assessment. Assess care needs of service-users and carers to develop and implement appropriate care plans. Provide specialist clinical advice to service-users, their carers, relatives and other professionals on needs relating their difficulties and mental health. This includes a range of health education and advice. Initiate individual carer support where required. Set objectives, monitor and audit effectiveness. Participate in clinical governance activities. 7.Responsibilities for policy & service development implementation Adhere to all Navigo policies and legislation relating to the role. Contribute to the evaluation and development of the service including Accreditation Reviews. Comment on policies, procedures and developments where required. Propose improvements and changes to own work area and critically explore new ways of working where required. 8.Responsibilities for financial and physical resources Use equipment and resources in a careful and responsible manner. Respect the resources within the restraints of the team budget. 9.Responsibilities for human resources Participate in Navigo clinical supervision strategy. Provide clinical supervision for other colleagues. Act as a mentor for students and assist other members of the team in supervising and teaching their students. Assist in induction of new staff. Participate in Personal Development Reviews, identify own developmental needs and maintain professional portfolio. In addition, participate in PDR with junior colleagues where required. 10.Responsibilities for information resources Accurately document episodes and information relating to client care in patient notes, using agreed methods of documentation. This will be done in accordance with Navigo policies, professional guidelines and data protection legislation. Record personally generated information as required by the team or service, as directed by the Clinical Team Leaders. Provide oral/written clinical reports as required. Manage highly confidential information in respect of members of the public in accordance with local and national policy. 11.Responsibilities for research and development Participate in surveys or audits or research in relation to own work, as required by the team or service. Be aware of up-to-date relevant published research, benchmarking and innovative practice in other areas and ensure own practice is evidence based. 12.Freedom to act Deliver care for service-users and carers, working within professional codes of practice, organisational policies, local protocols and national legislation. Have the ability to work independently, with peer support and supervision where required, to deliver care for service-users/carers and resolve complex professional problems. 13.Physical effort Work in a clinic/office based environment. Regularly drive, using own transport, to visit service-users in their own homes or in a community setting (provision to make reasonable adjustments under the Equality Act). 14.Mental effort Concentration is frequently required in order to carry out client assessments and write up patient episodes in notes on the majority of working days. Work is carried out in an unpredictable environment. This includes, for example, working with service-users who display unpredictable behaviour, responding to emergency telephone calls, responding to immediate risks to service-users and others, and to deal changes and queries from service-users carers and other professionals and agencies. 15.Emotional effort Work directly with difficult family situations and circumstances. For example, communication with service-users, families and other agencies around receiving a diagnosis of dementia, adult protection, suicide and overdose, and other mental health issues. Work with service-users who display challenging and potentially verbally and/or physically aggressive behaviour. 16.Working conditions Some exposure to unpleasant working condition, much of the work is carried out in the community. 17.Other duties Report actual or potential problems which may put health, safety and security at risk. Report all adverse incidents as per NAVIGO incident reporting policy (Datix). Report all incidents of bullying or harassment, as per Navigo personal harassment policy. To undertake any other tasks or duties associated with the post, appropriate to the level of responsibility, and as directed by line manager. This job description seeks to outline the key duties and responsibilities of the post; it is not a definitive document and does not form part of the main statement of Terms and Conditions. The job description will be reviewed during the annual appraisal process. The post holder may, with their agreement, which should not reasonably be withheld, be required to undertake other duties as required, which fall within the grading of this post, to meet the needs of this new and developing service.