Total 47 maintenance supervisor job vacancies in Customer Service category in Daneshill East Industrial Estate, Bell Road BASINGSTOKE, RG24 8PX

Job Descriptions

# Supervision & Leadership:

• Oversee and coordinate the activities of service staff.
• Train, mentor, and provide feedback to service crew members to maintain high performance levels.
• Assist in recruiting, onboarding, and evaluating team members.
• Lead by example in demonstrating proper service techniques and upholding service standards.

# Customer Service:

• Ensure that all customers are greeted warmly and receive prompt, courteous service.
• Resolve customer complaints and inquiries in a professional manner.
• Monitor customer satisfaction and provide suggestions for service improvements.

# Operations Management:

• Manage daily operations, including opening and closing procedures.
• Monitor cleanliness and upkeep of service areas, ensuring compliance with health and safety regulations.
• Assist in managing inventory, ordering supplies, and maintaining stock levels.
• Oversee cashiering, ensuring proper handling of cash and transactions.

# Staff Scheduling & Time Management:

• Create and manage work schedules to ensure adequate staffing levels during peak times.
• Track staff attendance and ensure efficient use of resources.

# Quality Control:

• Monitor the quality of food, beverages, and service to ensure they meet the establishment's standards.
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery

Job Requirements

• Proven experience as a Service Crew Leader or Supervisor in the F&B industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Good organizational skills and attention to detail.
• Proficiency in POS systems and basic computer skills.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Benefits

• There is No AWS but Bonus
• Meal allowance $8 per day. Medical coverage.

Working Hours

• Split Shift / 6 days a week. 10.30am - 2.30pm, 5.30pm - 10.30pm.

• The selected candidate is responsible for the overall operations of the Centre and all activities, programmes and facilities are planned and implemented in a safe and conducive environment.
• Lead a team and oversee the well-being of your team members in the Centre
• Plan and manage the staff schedules and ensure staff to child ratio is maintained at all times, including transition periods
• Build strong rapport and partnership with various stakeholders
• Plan and implement programmes and learning activities in accordance with the Kindergarten Care guide and compliance to safety and health standards
• Ensure the Centre premises are clean and well-maintained at all times
• Ensure the safety and well-being of each individual child
• Handle administrative duties related to the Centre
• Perform classroom-teaching duties during the absence of Programme Staff

Requirements:

• Minimum a Diploma in Early Childhood Care Education
• 3 years’ experience in a similar setting is preferred
• Strong communication and classroom management skills
• Good supervisory and critical thinking skills
• Able to multi-task
• Able to handle emergency situations effectively

1. We are a social enterprise cafe serving quality food at good price.
2. This position of Cafe Service Supervisor will report to the Cafe Manager. He or She will support the Cafe Manager in overseeing day-to-day front of house operations to deliver a high level of service for our guests.
3. He or she will be responsible for providing supervision to a team of service staff on the following areas --

• Welcome and settle down guests according to standards.
• Taking food and drinks order and to provide recommendations where needed.
• Coordinate communication between front of the house and back of the house staff.
• Support Cafe Manager in administrative duties including, dealing with vendors, staff roster, billing, daily report and duty assignments.
• Gather guests’ feedback and recommend improvements to our menus.
• Handle and resolve issues or complaints in a professional manner.
• Manage team of staff under supervision, including supporting staff members who are from special needs background.
• Conduct briefing and updates to the staff.
• Carry out regular checks of all areas of the cafe to ensure cleanliness and tidiness at all times and the functionality of all facilities.

4. To perform any other appropriate duties and responsibility as assigned by the Cafe Manage

Role and Responsibilities

Customer Service Supervisor

• Assist the manager in overseeing the team to ensure efficient operations.
• Support daily call center operations to enhance service quality.
• Manage team schedules to optimize workforce allocation.
• Proactively resolve customer issues to ensure satisfaction.
• Handle incoming phone calls, walk-ins, emails, and social media inquiries.
• Respond to customer requests and complaints in a timely and efficient manner.
• Regularly update system information to maintain data accuracy.
• Conduct follow-up calls with customers and coordinate actions/service recovery with various departments when necessary.
• Experience with ticketing systems is a plus but not required.
• Identify and assess customers’ needs to enhance satisfaction.
• Go the extra mile to engage customers and provide exceptional service.
• Proficient in Microsoft Office Excel for data analysis and reporting.

Requirements

• Passionate about customer service and dedicated to creating excellent customer experiences.
• Availability to work on weekends (Saturday or Sunday) and flexible hours.
• Familiarity with contact center operating systems; prior experience is a plus.
• Fluent in English and Mandarin, with excellent communication skills.
• Strong team player with the ability to support and motivate team members.
• Excellent problem-solving skills and a service-oriented mindset.

Our client in Basingstoke who are going through an exciting growth period due to being a start-up business beginning of this year are looking for a Customer Service Supervisor to join their hard-working team and help push their growth to the next level.

*You must be able to speak fluent Spanish for this role*

Salary £35k per annum

* Monday - Friday
* 8am-4pm (some flex required)
* Enhanced Pension
* Working within a family feel business
* 28 days holiday including bank holidays

Duties and Responsibilities
* Liaising with customers on their online ordering platform
* Supporting the UK operations team
* Liaising with the South American Customer Service holdings team
* Support the on boarding of new vendors
* Manage existing accounts/customers
* Resolving queries raised by book delivery customers

Requirements
* Fluent Spanish speaking
* Customer service experience
* Zendesk experience
* Ability to accurately record data
* Excellent analytical and problem-solving skills.
* Strong attention to detail and accuracy.
* Ability to manage multiple tasks and prioritise effectively.
* Good communication and interpersonal skills.

If you are interested please call 01256 810400 and ask for Jordan & Chloe discuss further

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Understand all aspects of restaurant service and understand how each role contributes to the overall dining experience
• Prioritise the needs of guests and strive to exceed their expectations.
• Maintain a sense of urgency in fulfilling tasks and responding to guests' needs.
• If dishes require tableside preparation or presentation, you will be required to perform these duties
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Be willing to assist colleagues and step in wherever needed to ensure that guests receive the best possible service at all times.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange an interview.

Job Descriptions

# Supervision & Leadership:

• Oversee and coordinate the activities of service staff.
• Train, mentor, and provide feedback to service crew members to maintain high performance levels.
• Assist in recruiting, onboarding, and evaluating team members.
• Lead by example in demonstrating proper service techniques and upholding service standards.

# Customer Service:

• Ensure that all customers are greeted warmly and receive prompt, courteous service.
• Resolve customer complaints and inquiries in a professional manner.
• Monitor customer satisfaction and provide suggestions for service improvements.

# Operations Management:

• Manage daily operations, including opening and closing procedures.
• Monitor cleanliness and upkeep of service areas, ensuring compliance with health and safety regulations.
• Assist in managing inventory, ordering supplies, and maintaining stock levels.
• Oversee cashiering, ensuring proper handling of cash and transactions.

# Staff Scheduling & Time Management:

• Create and manage work schedules to ensure adequate staffing levels during peak times.
• Track staff attendance and ensure efficient use of resources.

# Quality Control:

• Monitor the quality of food, beverages, and service to ensure they meet the establishment's standards.
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery

Job Requirements

• Proven experience as a Service Crew Leader or Supervisor in the F&B industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Good organizational skills and attention to detail.
• Proficiency in POS systems and basic computer skills.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Benefits

• There is No AWS but Bonus
• Meal allowance $8 per day. Medical coverage.

Working Hours

• Split Shift / 6 days a week. 10.30am - 2.30pm, 5.30pm - 10.30pm.

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

• Competitive remuneration
• 5 days office hours
• Close proximity to public transport

As a Centre Supervisor, you will be responsible for the following duties:

• Evaluate new clients' needs and oversee their care plans.
• Coordinate multidisciplinary meetings to discuss client progress.
• Ensure smooth daily routines, including meals, activities, and client care.
• Supervise and train care staff to provide quality care to clients, especially those with dementia.
• Collaborate with internal and external partners to develop and implement programs.
• Oversee staff orientation, training, and performance.
• Ensure staff are competent in providing care to clients.
• Manage daily operations and ensure the center is safe and efficient.
• Handle incidents involving staff, clients, or volunteers.
• Coordinate billing and financial matters.
• Ensure accurate documentation and reporting.
• Work with the Cluster Lead to maintain financial stability of the centre

Requirements:

• Candidate must possess min. a Diploma in any field

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address: APPLY@ALLIEDSEARCH.COM.SG
We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Job Scope:

• Oversee the running of the Senior Care Centre and supervise daily routines such as meal preparation, preparing clients for activities, reviews of clients and cleaning duties of care staff.
• Work closely with nurse and care staff to ensure clients specific needs (ADLs) are met.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff.
• Responsible to resolve, report and follow up for incidents and complaints received in the centre related to staff, clients and volunteers.
• Work with Centralised Team to ensure accurate billing and charges for clients.
• Ensure accurate and timely documentation of communications, assessment and processes.

Job Requirements:

• Minimum a Degree, preferably in healthcare discipline, eg: nursing / allied health
• A minimum of 5 years’ experience in clinical area such as acute or community hospital with 2 years of leadership experience
• Experience in community care provision is an added advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526