The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.
Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.
Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.
The Role:
Are you an IT professional who’s excited to make a real difference for students?
The University of Portsmouth invites you to join our Student Service Delivery (SSD) team as a Senior Service Delivery Analyst. In this essential role, you’ll support students by providing responsive, IT assistance to help them make the most of campus resources. This is your chance to work in an impactful campus-based team, providing multi-level support and enhancing student experience.
In this role, you’ll handle 1st-level (phone/email), 2nd-level (on-site), and some 3rd-level support to students, serving as a go-to for complex issues. You will also have opportunities to lead smaller projects and assist on major university-wide initiatives, this role is ideal for someone ready to take ownership of innovative IT solutions for the campus community.
This role offers an exciting pathway for growth in a collaborative and supportive environment. Not only will you be instrumental in supporting students’ success, but you’ll also benefit from ongoing development in technical and project skills.
The successful applicant will have excellent customer service skills and experience working within a strong customer focused environment.
For further information, please contact robert.cox@port.ac.uk
Applications submitted through, or affiliated with the following organisations will not be accepted: Tritek, Tiege, Alboss, Almond Careers, Almond Media, RKY Consulting, Business Derivatives, 7ven Oaks.
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
- Competitive salary, including incremental progression within your scale.
- Generous pension scheme.
- Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
- Family-friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Staff wellbeing programmes.
- Long service milestones, and recognition awards which may be awarded to staff for exceptional performance.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
- Discounted learning.
- Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
- The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits
UKVI Statement
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement:
We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from all talented people. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.
Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
