Total 34 accounts manager job vacancies in Customer Service category in The United States of America

We're recruiting for an experienced Service Manager for a supported living service in Radlett, Hertfordshire. This pivotal role involves leading a team supporting individuals with learning disabilities and complex needs, ensuring high standards of care, and managing the transition from inpatient care to a supported living model.
Key Responsibilities:

• Lead and manage a team in a medium to large supported living setting.
• Oversee the transition process for individuals with complex needs.
• Ensure compliance with legal frameworks (e.g., DoLS).
• Manage budgets and maintain financial viability.
• Provide practice leadership to develop and align best practices within the team.
• Be part of an on-call rota.

What we're looking for:

• Experience managing supported living or residential services.
• A background in supporting individuals with learning disabilities and complex needs.
• Strong leadership, coaching, and team development skills.
• Knowledge of relevant legal frameworks (e.g., DoLS, best interest requirements).
• NVQ Level 3 or QCF Level 5 (or willingness to obtain).
• Full UK driving licence.

Benefits include:

• £37,080 per annum.
• High-quality training and career development.
• Flexible working hours.
• Up to 28 days annual leave (pro-rata).
• Contributory pension scheme.
• Health portal access & employee support.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Country:  Australia







Location:  Newcastle, NSW, Australia







Location details:  Sandgate







Employment type:  Undefined term







Full-time/part-time position:  Full time







Workplace Type:  Hybrid

















Konecranes and Demag is committed to lifting businesses. For the last 100 years we have been serving a broad range of customers around the world. With 16,000 employees in almost 50 countries, we have an enormous global network. This means, that as an employee





... Click here to view more detail / apply for Service Manager

Radfield Home Care specialises in providing personalised, private care for older
people in their own home, Our mission is to make ageing a more enjoyable and
rewarding experience for all involved and our Care Managers have a
huge role to play in making it happen

Could you be the Care Manager in Bromley, Orpington & Beckenham?

Our amazing Care Managers are the kind of people who love to help others get the most out of life.

You’ll be taking responsibility for the day-to-day running of the Radfield Home Care service in Bromley, Orpington & Beckenham, driving success and growth by promoting the right working environment, maintaining standards and ensuring quality.

In simple terms you’ll be making sure that our care professionals get the support they need and our clients get the care that’s right for them.

You love the challenge of a busy working environment where no two days are ever the same. You’re a people person, with experience of recruiting, managing and developing a team and previous experience working for a home care provider is preferable.

A full UK driver’s licence and access to a vehicle is essential for this role.

We’d also love to hear from you if you’ve got previous care experience in roles such as care home manager, care coordinator, deputy manager, field care supervisor, and care manager

We offer all the things you’d expect, Like flexible working hours, paid mileage and travel time. You will be joining a forward-looking, family run business that sets the standard for

what care can do, you can expect;

● A culture which is welcoming, friendly, supportive and inclusive
● Appreciation and recognition that proudly celebrates the achievements of
individuals and teams
● Encouragement to develop your skills and knowledge

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore the
role will be subject to enhanced DBS disclosure and satisfactory references

An exciting new job opportunity has arisen for a committed Deputy Care Home Manager to work in an exceptional care home based in the Colchester, Essex area. You will be working for one of UK's leading health care providers

The care home emphasises on dementia and mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health & Social Care**

As the Deputy Manager your key duties include:
• Support the Home Manager and deal with the day to day running of the home in the absence of the Home Manager
• Alongside the Home Manager, you will manage and have responsibility for all aspects of the service in line with CQC requirements
• You will ensure the service users are receiving the highest standards of professional support experiencing life opportunities helping to promote growth and independence
• Promote ownership of care programs by fully involving service users and their families in developing/ agreeing and evaluating care programs within the home

The following skills and experience would be preferred and beneficial for the role:
• The ability to engage with the service users to understand their needs in order to provide excellent services of care
• Good working knowledge of CQC standards
• The ability to build and maintain excellent working relationships with external care professionals/ families/ visitors and staffing teams

The successful Deputy Care Home Manager will receive an excellent salary of £35,000 per annum. This exciting position is a permanent full time role for 40 hours a week working through day shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Pension scheme
• Induction and training programme for all employees
• Superb setting and working environment
• Costs for an enhanced DBS
• Rewards for years of service

Reference ID: 5509
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

For further information, regarding the role please see the attached trust job description and person specification for a full list of duties and responsibilities. Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

An exciting new job opportunity has arisen for a committed Deputy Care Home Manager to work in an exceptional care home based in the Colchester, Essex area. You will be working for one of UK's leading health care providers

The care home emphasises on dementia and mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health & Social Care**

As the Deputy Manager your key duties include:
• Support the Home Manager and deal with the day to day running of the home in the absence of the Home Manager
• Alongside the Home Manager, you will manage and have responsibility for all aspects of the service in line with CQC requirements
• You will ensure the service users are receiving the highest standards of professional support experiencing life opportunities helping to promote growth and independence
• Promote ownership of care programs by fully involving service users and their families in developing/ agreeing and evaluating care programs within the home

The following skills and experience would be preferred and beneficial for the role:
• The ability to engage with the service users to understand their needs in order to provide excellent services of care
• Good working knowledge of CQC standards
• The ability to build and maintain excellent working relationships with external care professionals/ families/ visitors and staffing teams

The successful Deputy Care Home Manager will receive an excellent salary of £35,000 per annum. This exciting position is a permanent full time role for 40 hours a week working through day shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Pension scheme
• Induction and training programme for all employees
• Superb setting and working environment
• Costs for an enhanced DBS
• Rewards for years of service

Reference ID: 5509
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

This is a fantastic opportunity for a deputy care manager, care coordinator or senior Field care supervisor to take the next step in their career, joining a values driven and established Top 20 Home care provider.

We are offering a competitive salary, encouragement to develop your skills and knowledge through an internal training programme to support career progression & enrolment onto a Level 5 formal qualification.

You can also expect a culture which is welcoming, friendly and inclusive, flexible working and appreciation & recognition that proudly celebrates the achievements of individuals and teams.

Radfield Home care specialises in providing personalised, private care for older people in their own home. Our mission is to make ageing a more enjoyable and rewarding experience for all involved and our Deputy Managers have a huge role to play in making this happen.

The successful applicant will be the kind of person who loves to help others get the most out of life, managing the day-to-day running of the Radfield Home Care service in Barnet and Finchley, driving success and growth by promoting the right working environment, maintaining standards and ensuring quality.

In simple terms you will be making sure that our care professionals get the support they need and our clients get the care that’s right for them.

You will love the challenge of a busy working environment where no two days are ever the same. You’re a people person with experience of recruiting, managing and leading a team within the home care sector.

A full UK drivers’ licence and access to a vehicle is essential, please note that we are unable to offer Visa sponsorship for this role.

This post is exempt from the Rehabilitation of offenders act 1974 and therefore the role will be subject to an enhanced DBS disclosure check and satisfactory references.

1. Operational Management: The HUB: Take full responsibility and accountability of the HUB and all operations Ensure all operational tasks are carried out efficiently and effectively during the shift. Oversee the smooth functioning of all processes and procedures within the HUB. Address any operational issues promptly and take necessary actions to resolve them. Be part of the on-call rota to be on call as required by the Company Service Contracts: Supervise the completion of service contracts to ensure compliance with terms and conditions. Verify that services provided align with the defined scope, duration, and pricing. Confirm authorisation of services as per contractual agreements to ensure correct billing Customer Service: Utilize monitoring tools to assess the quality and efficiency of calls. Provide constructive feedback to team members to enhance performance and customer service. Offer coaching sessions to develop skills and address areas needing improvement. Management: Ensure adherence to HUB policies, procedures, and protocols. Ensure team compliance with clinical guidelines and best practices. Address any deviations from established standards and provide guidance for correction. Schedule shifts and allocate tasks efficiently to ensure optimal coverage. Monitor attendance and address any issues or gaps promptly. Generate and analyse performance reports to identify trends and areas for improvement. 2. Leadership Provide support and guidance to the team: Offer assistance to team members dealing with complex or challenging calls and services. Handle escalated calls and complaints with professionalism and empathy. Serve as a resource for the team, providing guidance and solutions as needed. Coordinate with other team leaders and stakeholders: Maintain open communication with other leaders and managers to ensure alignment of goals and strategies. Collaborate with stakeholders to streamline service delivery and resolve issues efficiently. Foster a culture of collaboration and teamwork across departments. Improvement and Innovation: Proactively seek out areas for improvement in the HUB processes and systems. Implement innovative solutions to enhance efficiency and effectiveness. Encourage team members to contribute ideas and participate in improvement initiatives. Conduct regular team meetings and training sessions: Organise regular team meetings to disseminate information, updates, and feedback. Provide training sessions to enhance skills and knowledge relevant to the job. Cultivate a positive and collaborative team culture that promotes learning and growth. 3. Mental Health Act Management Monitor, review, provide guidance and direction as to the legal status of patients who are subject to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and ensure that they are detained or treated in accordance with the law and the code of practice in all new and ongoing services in Secure Transport and Complex Care Provide guidance and information to support to patients, relatives, carers, and staff on the rights and safeguards of the act, such as consent to treatment, appeals, advocacy, and complaints. Liaise with external agencies and professionals, such as Approved Mental Health Professionals to ensure lawful detention and conveyance. Maintain accurate and confidential records of the legal status and treatment of patients Keep up to date with the changes and developments in the legislation, policy, and practice related to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and the Code of Practice. Participate in training and supervision, and contribute to the development and improvement of the mental health act knowledge and training

ARE YOU A PASSIONATE LEADER READY TO MAKE A REAL DIFFERENCE IN THE LIVES OF INDIVIDUALS WITH COMPLEX NEEDS?

We have an opportunity for a REGISTERED SERVICE MANAGER join our team and oversee Forest Lodge, a purpose built, highly specialised 43 bedded care home in East London. The home will focus on supporting males with wide variety of complex and challenging needs, including:

o neuro degenerative conditions
o mental health diagnosis
o acquired brain injury presentations
o varying degrees of physical disabilities


As service manager you will lead a dedicated team, drive excellence in care, and be part of an organization that prioritizes growth, wellbeing, and high-quality performance.

Key responsibilities of the Service Manager role will include:

o Lead and manage the day-to-day operations of the service, ensuring smooth and efficient functioning.
o Train, supervise, and appraise staff, fostering a motivated and high-performing team.
o Coordinate staff rotas and ensure adequate coverage at all times.
o Ensure full compliance with the Mental Health Act, Mental Capacity Act, and Deprivation of Liberty Safeguards.
o Oversee Health and Safety at Work, COSHH Regulations, and ensure staff adherence to policies and procedures.
o Conduct regular health and safety walks to maintain a safe and suitable environment for service users.
o Uphold CQC requirements, ensuring the highest standards of care are consistently met.
o Monitor and evaluate the day-to-day care of service users, ensuring their needs are met.
o Coordinate and facilitate service user reviews, ensuring their care plans are regularly updated.
o Ensure medication is administered as prescribed and reviewed regularly by medical staff.
o Manage and coordinate treatment plans within a multidisciplinary team, ensuring timely updates and efficient use of resources.
o Conduct regular medication audits to ensure accuracy and compliance.
o Provide out-of-hours on-call support on a rotational basis to ensure continuous care.


ABOUT YOU, THE SUCCESSFUL SERVICE MANAGER

o Experience running similar services
o Experience achieving CQC rating of Good or higher
o Ability to assess, plan, implement and evaluate care using evidence based approaches.
o Ability to prioritise workload and delegate where possible
o Ability to supervise, teach and mentor Qualified and Unqualified Staff
o Knowledge of risk assessment and risk management
o Excellent communication (both written and verbal)
o (Desirable) Knowledge of the London Commissioning Landscape


ABOUT US

Bramley Health is a leading provider of specialist health and social care services in London and the South East. We focus on supporting individuals with complex needs to live fulfilling lives through outcome-focused care pathways.

EMPLOYEE BENEFITS

Joining our team means access to training and development opportunities, career advancement, retail and travel discounts, wellness support, and much more. We're committed to helping you succeed and thrive in your role.

READY TO MAKE A DIFFERENCE AS A REGISTERED SERVICE MANAGER? APPLY NOW AND JOIN US IN ENRICHING THE LIVES OF OUR RESIDENTS AT FOREST LODGE!

At Afford, we are focused on improving the lives of people with disability by prioritising their choices, promoting their rights and exploring possibilities together. In this Service Manager role, you will support this vision by connecting with people. You will lead a team of Support Workers and oversee the day-to-day operations of our 2 SIL services in Mawson Lakes and Northgate (please note that we have a strategic plan to open a 3 rd SIL, pending an increase in intake numbers). Along with this you will work alongside our clients, families, external stakeholders while aligning with our vision to enhance the lives of people with disabilities.
What you will do 

Foster and develop capable teams to ensure exceptional services are provided to clients, families, and carers in accordance with the NDIS Code of Conduct and practice standards.
Lead and coach a team, providing them with the
... Click here to view more detail / apply for Service Manager ? SIL SA

John Crane is actively recruiting a Service Operations Manager who will join the team based in Australia . Reporting to the Regional Service Operations Manager, he/she will manage the day-to-day operations in both workshops and onsite , ensuring compliance to legislative and Company procedures as well as relative HS&E directives and Quality standards. He/she shall lead the Service Centres team toward achievement of business objectives in line with divisional business plan. Maximise customer service levels through efficient deployment of process and procedure, driving continuous improvement with and through the team. An effective Leader by example with total focus on the highest level of customer service provision. To effectively communicate across all departments within the business to ensure timely closeout of issues impacting the service process and our customers. To effectively communicate and support the Sales team providing regular and consistent feedback relating to customer requirements within the service process.

• Safety/Quality: To ensure that service activities/environment meets group standards relating to HSE/Quality at all times.
• Service order processing: plan, execute and monitor the workshop activities. Through effective use of business system tools and good communication across the team, ensure that the workshop loading is balanced and that costs/KPI are monitored and objectives are being met in line with demand.
• People development. Review the performance of the team, support personal skills growth with adequate training and development plans. Coach and mentor less experienced engineers, check quality of their work and help them diagnose and solve problems.
• Provide strong technical and service support to all customers, collaborate with Area Managers in achieving Sales target objectives. Attend site for seal installations and or troubleshooting, producing comprehensive failure reports with analysis and recommendations.
• Performance Plus: support Reliability Team on Global Service contracts execution, monitoring delivery performances and other contractual KPI, assure adequate stock levels are held in the Service centre to meet SLA.
• Support EU sales Managers for development and growth of our service portfolio, by implementing business strategies as well as supporting new business development
• Continuous Improvement: To be an active change agent driving improvement in process and procedure. Support organizational and operational changes in line with company guidelines, implement best practices and new standards.
• To ensure that group and divisional communication is cascaded to the team, monthly team meeting covering HSE/Quality and business performance such that staff are fully aware of any issues/directives at all times.

Perth







The time to join Synergy has never been more exciting because youll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by . We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia. Synergy is proud to be Western Australias largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the




... Click here to view more detail / apply for Manager Customer Business Readiness

Become an Assistant Service Manager with Active Prospects!

Location: Horley, Surrey
Salary: £28,636 per annum
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability, Autism, Mental Health (Behaviours of concern, complex care).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for an Assistant Service Manager for our service in Horley, Surrey.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our preemployment compliance standards.

Proud member of the Disability Confident employer scheme

This role? It’s ALL about the guest and delivering an outstanding service for them during the night.

As a Guest Services Manager, you are responsible for managing all guest operations, guiding and supporting a team of Guest Service Assistants. Through hands-on leadership, you will ensure your team delivers an outstanding guest experience, one that consistently achieves all brand and company metrics and objectives. You will coach, support and engage your team and support the creation of a positive work culture that is focused on excellence, as well as seeking strategies for continuously improving the guest experience.

What you’ll be doing

• To lead the Guest Experience function at the hotel, ensuring all guests receive an outstanding level of service through the night
• Offering full services, wherever practical, to all residents; including bar service, 24-hour room service and guest information
• Carrying out all Night Audit procedures
• Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds
• Engage, build and develop relationships with any late arrival guests, assessing their needs and flexing style and approach appropriately
• Demonstrate and lead by example in the execution of

• Being attentive to all guests
• Accurately and promptly fulfilling guest requests
• Understanding and anticipate guest needs
• Maintaining a high level of knowledge which will enhance the guest experience
• Demonstrating a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints

Lead, motivate and develop any Nights Guest Experience colleagues to support with continuing service excellence and demonstration of our company values and culture.

What’ll make you a great fit

• You’ll need to be a night owl given the hours you’ll be working
• It doesn’t matter where you’ve gained your supervisory experience, as long as you have proven leadership experience and incredible customer service abilities
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• Forward-thinking and innovative
• Financially and commercially astute
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

Our amazing benefits

• Do you enjoy travelling? A fun weekend away? We've got you covered with preferential rates
• Alternatively, if we do not have a hotel in that location, why not take advantage of our International IHG discounts?
• We also have shopping and discount opportunities in retail, restaurants, and events (because we know life isn't all about work).
• Are your family and friends envious of your deals? Why not give them a discount code for hotels throughout the Kew Green Hotels estate
• FREE membership to the Leisure Club
• Progression and room for growth, with opportunities in the UK and abroad - we have training, courses, and updates at your fingertips!
• KewFest, Employee Appreciation Week, and Awards evening are all annual events.
• Progression and room to grow, with opportunities across the UK and internationally
• Flexible attitude and working hours.
• Mental Health Support with our 24/7, 365 Employee Assistance Line

Who is Kew Green Hotels?

Whether we are passing on a sales lead, creating an on-trend specials dish or simply looking after guests and employees, here at Kew Green we believe that the details matter. We know that each and every member of our team consistently pursue outstanding – and we have a firm belief in trusting our teams to find innovative and unique ways to do this. And in return? Not only do we offer a highly competitive benefits package, but through our career opportunities and development, we also support you wholeheartedly in your own personal pursuit of outstanding.

With an ever-growing portfolio and a number of brands across leading hotel chains including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values.

Irrespective of whether we are finding new ways to take care of our guests or supporting departments we’ve never worked in before – here at Kew Green Hotels, our obsession over the little details is who we are.

When you join the Kew Green family, you'll be part of a fast-growing company that is going global. If you've got ambition, we can match it with endless opportunities - both in the UK and much further afield.