We currently have a fantastic opportunity for an Operations Manager to join our Property Team. This is a permanent role based in our Newbury offices and you'll combine a mix of home and office working to ensure a positive work / life balance.
There will be some travel required with this role across our operating area.
The role
Reporting into the Locality Manager, you'll lead the delivery of pro-active property maintenance and improvement services focusing mainly on the Empty Homes, Responsive Repairs and Planned works, whilst championing our values and customer centric vision.
Financial responsibility: Accountable for budget setting, forecasting and management across locality/s with a property activity of circa £4m+ PA. Contributing to the overall annual budgeting process
People responsibility: You will lead a number of diverse teams of circa 40+ people across your locality. These will be the delivery teams that will consist of directly employed & contracted services, support teams and consultants
Autonomy: Within the broad direction of the Locality Manager, the role is responsible for keeping our customer service promise, operational and financial goals, and maximising regulatory, legislative and industry best practice compliance
What you'll need
Demonstrable experience in a similar role, with knowledge and practical experience from within housing, property services or repairs and maintenance sector
Excellent leadership skills ideally with experience of managing a team
A reputation for driving excellent customer service and a right first time service delivery
Excellent stakeholder management skills with both internal and external stakeholders
Ability to regularly review all aspects of service delivery to ensure resources are optimised and compliant in line with current regulations
Proven financial management skills to produce management information and financial information in line with budgets and cost accruals data
Setting and maintaining high levels of safe working practices in line with Health and Safety legislation and CDM
There may be some travel required with this role across our operating area so you should have a full driving license with access to your own vehicle and be willing to travel.
What you'll receive from us
We have some fantastic benefits on offer at SNG, including:
£450 flex-pot annually, discounted shopping & cycling scheme
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Opportunity to buy / sell up to 5 days holiday per year
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working - we're committed to giving people flexibility as widely as possible
Options for private medical insurance, dental insurance & critical illness cover
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
