Total 336 information technology job vacancies in Art / Design / Entertainment category in The United States of America

What skills and experience we're looking for

Who we’re looking for

We’re looking for a dedicated individual to provide tailored support to our pupils. You will be committed to making a positive difference to young people’s lives and in supporting and developing their learning. Your intervention will help enable an outstanding learning environment for our young people, providing the support they need to succeed.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to effectively support learning and teaching, and to develop relationships across our school and the Star community.

You will have:

• A Levels or Level 3 qualification in a relevant subject or equivalent.
• An understanding of the main Health and Safety Regulations, including COSHH and risk assessment, and how they apply in a school environment.
• Experience of keeping work records.
• The ability to carry out risk assessments in relation to practical work.
• The ability to effectively direct the work of a team.

What the school offers its staff

About Oulder Hill Leadership Academy

Oulder Hill Leadership Academy is a secondary school for 11 to 16 year olds in Rochdale. We joined Star Academies in 2021 and, like all Star schools, we have a leadership specialism

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

• We are a chip design service company invested by an international consortium and founded by a senior chip design technical team.
• The company is headquartered in Singapore and will take root in Singapore for long-term development.
• In the future, we will also open branches in China, Japan and other places. The company has strong R&D capabilities and its core technical team members all have more than 10 years of experience in chip design.
• We have rich industry experience and deep practical accumulation in ASIC design and business management.

Our office is located in one North and walking distance from MRT.

We Provide competitive salary and compensation package for the right candidate.

Job Description：

1. Works with the front-end design team to complete the chip floorplan , clock architecture, and powerplan .

2. Takes charge of the physical design tasks from the Netlist to the GDSII, including P&R, formal verification, static timing analysis, physical verification, power analysis, design for reliability and tapeout.

3. Researches the physical design methodology of advanced process nodes, and builds an automatic physical design platform.

Position Requirements:

1. Holds a bachelor's degree or above in electronic engineering, microelectronics, or computer science.

2. At least 5 years of work experience in the digital backend design field. Hands-on project experience is required. Tapeout experience at advanced technology is prefered. ( for excellect junior candidates with 3+ years experience will be considerated )

3. Those with experience in TCL , Perl or Python script development and familiar with EDA tool design will be plus.

4. Strong communication ability, good confidence and self-movitation.

5. Bilingual and with good teamwork spirit.

6. Salary is negotiable for excellent candidates.

• To work with our product design manager/ managing director
• Designing app pages, features, buttons, layouts, etc
• Designing website pages, features, buttons, layouts, etc
• Designing marketing or promotional material
• Converting design files into ones suited for back-end developers
• Helping us design the best user experience for the website and our Mobile Application
• Suggest to improve software/application user experience
• To design marketing tools such as email templates, social media posts, banners, etc.
• To work with the marketing, business or psychology department when necessary
• If needed, designs for social media tools for our website and or mobile application

What skills and experience we're looking for

We are first and foremost seeking to appoint a talented, enthusiastic and passionate Curriculum Team Leader Design and technology with a proven track record of excellence in the classroom. The successful candidate will demonstrate personal skills and qualities that align to an already established positive, hardworking and committed team. They will be fully committed to the academy’s ethos and vision and be prepared to continue their professional development to ensure they become an outstanding practitioner, willing to go the extra mile. With a demonstrable record of good or outstanding results, they will have a commitment to raising aspirations and achievement, supporting the wider academy community.

What the school offers its staff

Wingfield Academy has become an oversubscribed and high performing secondary school, placing it as one of the highest performing schools in Rotherham and in the top 7% nationally for progress. Wingfield has also been named a national lead school as part of the DFE’s behaviour hub programme. The Academy is looking to expand and develop further, attracting the best people to work alongside our dedicated and ambitious staff who go the extra mile to make a quantifiable and powerful contribution to social mobility. We focus on the things that matter.

Wingfield Academy offers a ‘child centred, progress focused’ academy ethos, we have a cohort of students with high standards of behaviour and a willingness to learn. We have a welcoming and supportive community where staff really do matter. Wingfield offers a supportive and committed leadership team with a clear vision of raising standards of teaching, learning and positive behaviour.

New Collaborative Learning Trust (NCLT) is a Multi Academy Trust which has grown significantly over the last four years and currently comprises of three 16-19 Colleges, three secondary schools and three primary schools. NCLT has a dynamic, positive and supportive culture for staff and students, with an enviable reputation for staff career progression and development. We have a strong track record of improving the quality of education, raising aspirations and helping young people progress to higher education, apprenticeships and careers. You will join a focused and driven team, committed to providing the highest standards of education.

Why Work for Us?

• NCLT was crowned ‘Employer of the Year’ at the 2023 MAT Excellence Awards - these national awards celebrate the very best performers from over one thousand MATs across the country
• A strong commitment to staff wellbeing as outlined in our staff wellbeing charter
• Access to high quality professional training, both in-house and externally, to support your professional development
• Attractive pension scheme
• Additional benefits such as a cycle to work scheme and a technology scheme
• A culture of self-reflection and improvement to meet the needs of our staff

If you believe you have the skills and abilities to take on this role, we’d love to hear from you.

To see the full job description, person specification and to apply please visit https://nclt.ac.uk/vacancies/

Applications should be submitted to recruitment@nclt.ac.uk

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

AI Singapore (AISG) is a national AI programme launched by the National Research Foundation (NRF) to anchor deep national capabilities in Artificial Intelligence (AI).

The programme office is hosted by the National University of Singapore (NUS) and brings together all Singapore-based research institutions and the vibrant ecosystem of AI start-ups and companies developing AI products to perform use-inspired research, grow the knowledge, create the tools, and develop the talent to power Singapore's AI efforts.

We are looking for a front-end developer to join AI Singapore to build web applications that translate AI research into products of high social impact to benefit the people of Singapore. You will be working with a diverse team of web developers, AI engineers, and project managers to achieve this goal through developing user applications.

Duties & Responsibilities

• Provide effort estimates for the project execution plan.
• Use markup languages like HTML and CSS to create user-friendly web applications.
• Optimise the user interface performance.
• Analyse, propose, and deploy relevant technologies that can achieve the requirements.
• Collaborate with back-end developers and other team members to improve usability.
• Create quality mock-ups and prototypes.
• Stay up to date on emerging technologies and techniques.

Qualifications

• Excellent interpersonal communication, writing, and presentation skills in English;
• Experience in working in a team with people of diverse skill sets;
• A Bachelor’s degree in Computer Science, Computer Engineering, or related discipline;
• Hands-on programming experience with JavaScript, ReactJS, Bootstrap, and RESTful API;
• Hands-on experience with using raster and vector graphics editing tools;
• Hands-on experience with using source control tools like git;
• Proven experience in full software development life cycle; and
• Strong critical thinking and multi-tasking skills, with a strong sense of initiative.

• To work with our product design manager/ managing director
• Designing app pages, features, buttons, layouts, etc
• Designing website pages, features, buttons, layouts, etc
• Designing marketing or promotional material
• Converting design files into ones suited for back-end developers
• Helping us design the best user experience for the website and our Mobile Application
• Suggest to improve software/application user experience
• To design marketing tools such as email templates, social media posts, banners, etc.
• To work with the marketing, business or psychology department when necessary
• If needed, designs for social media tools for our website and or mobile application

Integra Education are currently working in partnership with a fantastic secondary school in Wigan. We are looking for a dedicated and experienced Design and Technology Tutor to plan and deliver small group tuition sessions.

This is a part time position 3 days per week and will start after the October half term.

Why Work for Integra Education?

• Competitive pay rates
• Access to free online training
• Weekly or monthly pay - You choose!
• Generous refer a friend scheme

What you will need:

• Previous Tuition/teaching experience
• Degree Educated - preferably relevant to Design and Technology
• Previous experience in Design and technology
• Sound understanding of the national curriculum
• Previous experience supporting young people with SEND and/or SEMH

If this sounds like you please apply today! Just submit your CV or call 01925 594 203 for more information.

Integra Education is committed to safeguarding children and young people. All post holders are subject to appropriate vetting procedures and a satisfactory enhanced Disclosure and Barring disclosure. Integra People promote equal opportunities and diversity for employees, workers, and applicants. We follow GDPR laws to ensure the protection and privacy of your data.

What skills and experience we're looking for

Who we’re looking for

We’re looking for a dedicated individual to provide tailored support to our pupils. You will be committed to making a positive difference to young people’s lives and in supporting and developing their learning. Your intervention will help enable an outstanding learning environment for our young people, providing the support they need to succeed.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to effectively support learning and teaching, and to develop relationships across our school and the Star community.

You will have:

• A Levels or Level 3 qualification in a relevant subject or equivalent.
• An understanding of the main Health and Safety Regulations, including COSHH and risk assessment, and how they apply in a school environment.
• Experience of keeping work records.
• The ability to carry out risk assessments in relation to practical work.
• The ability to effectively direct the work of a team.

What the school offers its staff

About Starbank

Starbank school in Birmingham is a large all through school for pupils aged 3 to 16 years old. We have over 2,000 pupils and are based across three sites in close proximity to each other. We joined Star Academies in 2020 and, like all Star schools, we have a leadership specialism.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Job Description

* Perform system design, development of Automation / Integrated Computerize System

* Perform implementation, testing and documentation, Integration, Migration, optimization and maintenance, Support & Engineering services of Integrated Automated Software Application.

* Implemenmt Cloud Management, Cloud programming, Enterprise Server / Network / Cybersecurity Architecture and databases.

* Develop technical specifications, design, coding, integration, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Experience in Data Analysis and Data Integration

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Install, configure, troubleshoot and administration of Cybersecurity / System infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

Job Requirements:

* Diploma or Degree in Engineering / Computer Engineering or equivalent

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Hands on experience in implementing integrated Computerized Automation System

* Hands on experience in developing full stack / integrated applications, not limited to Automation software, Robotics, Cloud Computing (AWS, Azure, etc), Cloud Management, Web Application, Computer Application, Process Control Application using BMS, PLC, SCADA, JAVA, NoteJS, Python, etc

* Good technical skills in Database Design, Windows Server, Cloud Application Management;

* Cybersecurity Infrastructure / Networking / firewall implementation and experieice

* Possess positive attitude to learn, has initiative and independent

* Strong analytical skills and able to work under tight timelines

* Strong team player with excellent interpersonal and communication skills, and the ability to work independently Pro-active and able to work in a fast pace environment and handle multiple tasks when required

Interested applicant please send resume with expected remuneration to recruit@winsys.com.sg

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Collaborate with stakeholders (business leaders, product managers, development teams) to gather and analyze business requirements.
• Translate business needs into scalable, secure, and efficient technical solutions.
• Provide technical leadership to development teams, ensuring the design is implemented correctly.
• Design and oversee integration of different systems, ensuring seamless communication and data flow between applications, services, and databases.
• Work with APIs, microservices, and middleware to enable inter-system communication.
• Ensure the performance and reliability of applications by optimizing architecture, code, and infrastructure.
• Produce and maintain technical documentation, including architecture diagrams, design specifications, and process flows.
• Communicate technical designs clearly to both technical and non-technical stakeholders.
• Oversee the implementation and monitor systems for performance, reliability, and security.
• Troubleshoot architectural and integration issues, providing resolutions as necessary

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field.
• Strong background in software development and experience with a variety of technologies (e.g., Java, Python, .NET).
• In-depth knowledge of cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform, and experience designing cloud-based solutions.
• Experience designing complex, scalable systems across multiple platforms, including web, mobile, and enterprise-level applications.
• Familiarity with relational (SQL) and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
• Experience with API design, web services, and system integration approaches.
• Strong analytical and problem-solving abilities to design solutions that address business challenges efficiently.
• Excellent communication skills to interact with technical and non-technical stakeholders, explaining complex technical concepts clearly.
• Familiarity with Agile methodologies, CI/CD pipelines, and DevOps practices

Responsibilities:

• Collaborate with stakeholders (business leaders, product managers, development teams) to gather and analyze business requirements.
• Translate business needs into scalable, secure, and efficient technical solutions.
• Provide technical leadership to development teams, ensuring the design is implemented correctly.
• Design and oversee integration of different systems, ensuring seamless communication and data flow between applications, services, and databases.
• Work with APIs, microservices, and middleware to enable inter-system communication.
• Ensure the performance and reliability of applications by optimizing architecture, code, and infrastructure.
• Produce and maintain technical documentation, including architecture diagrams, design specifications, and process flows.
• Communicate technical designs clearly to both technical and non-technical stakeholders.
• Oversee the implementation and monitor systems for performance, reliability, and security.
• Troubleshoot architectural and integration issues, providing resolutions as necessary

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field.
• Strong background in software development and experience with a variety of technologies (e.g., Java, Python, .NET).
• In-depth knowledge of cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform, and experience designing cloud-based solutions.
• Experience designing complex, scalable systems across multiple platforms, including web, mobile, and enterprise-level applications.
• Familiarity with relational (SQL) and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
• Experience with API design, web services, and system integration approaches.
• Strong analytical and problem-solving abilities to design solutions that address business challenges efficiently.
• Excellent communication skills to interact with technical and non-technical stakeholders, explaining complex technical concepts clearly.
• Familiarity with Agile methodologies, CI/CD pipelines, and DevOps practices

Job Advertisement: Design & Technology Teacher

Job Title: Design & Technology Teacher
Company: Link3 Recruitment
Location: Nottingham, UK
Employment Type: Permanent
Salary: £160-£220
Posted on: 23/09/2024
Closing Date: October 18th 2024

About Us:

Link3 Recruitment is a reputable recruitment agency specialising in the education sector. We are dedicated to connecting skilled professionals with schools across the UK. We are currently seeking a passionate Design & Technology Teacher to join a thriving secondary school in Nottingham. This is an exciting opportunity to inspire and educate students in a supportive and dynamic environment.

The Role:

We are looking for a motivated Design & Technology Teacher to deliver high-quality education to students at KS3 and KS4 levels. In this Temp to Perm role, you will be responsible for planning and delivering engaging lessons that meet the diverse needs of your students, while also contributing to the wider school community.

Key Responsibilities:

• Plan, prepare, and deliver Design & Technology lessons that cater to the abilities of all students.
• Monitor and assess students’ progress, providing regular feedback and support to help them achieve their full potential.
• Contribute to the development of the Design & Technology curriculum and participate in departmental meetings.
• Maintain a positive and inclusive classroom environment that promotes learning and respect.
• Engage with parents, guardians, and colleagues to support student success and wellbeing.

Minimum Requirements:

To be considered for this role, candidates must meet the following minimum criteria:

• Experience: At least 1-2 years of teaching experience in a secondary school, with a strong understanding of the Design & Technology curriculum.
• Qualifications: A relevant degree in Design & Technology or a related subject, along with Qualified Teacher Status (QTS) in the UK.
• Training: Experience in classroom management and differentiated instruction. Familiarity with safeguarding policies and procedures.
• Skills: Excellent communication and organizational skills, with the ability to inspire and motivate students.

To be considered for the higher end of the salary bracket, candidates should demonstrate:

• Advanced Teaching Experience: Extensive experience in teaching Design & Technology at GCSE level, with a proven track record of student success.
• Leadership or Coordinator Roles: Experience as a Design & Technology subject lead, department coordinator, or involvement in extracurricular activities related to Design & Technology education.
• Professional Development: Continued professional development (CPD) in Design & Technology education, including advanced training or certifications that enhance teaching practice.

Location:

This role is based in Nottingham, within a well-established secondary school. The school is easily accessible by public transport and offers a supportive working environment.

Why Join Us?

• Competitive salary with opportunities for performance-based progression.
• Access to ongoing professional development and training opportunities.
• Supportive and collaborative school environment with a strong focus on student achievement.
• Clear pathways to career progression within the school and wider education sector.

How to Apply:

If you meet the minimum experience and qualifications and are passionate about teaching Design & Technology, we'd love to hear from you. To apply, please send your CV and a cover letter detailing your relevant experience to Callum@link3recruitment.co.uk

Closing Date for Applications: October 18th 2024

What skills and experience we're looking for

Please refer to the job description.

What the school offers its staff

The Trust offers a competitive benefits package for Teachers, including:

• Pay and terms and conditions in line with nationally agreed terms and conditions.
• Membership of a regulated Pension Scheme.
• Access to training courses and funding towards role-related professional qualifications for eligible employees.
• A programme of Continuing Professional Development, including apprenticeships.
• Free parking on the School site.
• Free access to the school gym (where applicable).
• Free access to an Employee Assistance Programme offering free, 24-hour confidential assistance.
• Long service award after 25 years’ continuous service.
• A cycle to work scheme paid through salary sacrifice, for eligible employees.
• Access to Birmingham Hospital Saturday Fund (BHSF) for cashback on health-related purchases.
• Annual flu vaccinations.
• Death in service benefit provided through pension provider.
• UAC discounted summer camps – 50% off fees.

These non-contractual benefits may be subject to change at any time.

Commitment to safeguarding

Our role in school is clearly defined by statutory Department for Education (DfE) guidance - Keeping Children Safe in Education. Our duties form an important part of the wider safeguarding system for children and mean that we will always consider what is in the best interests of the child. All schools have a Designated Safeguarding Lead (DSL) and at Camp Hill Boys it is Mr Andrew Caves, the Deputy Head (Pastoral). If you have any concerns or queries of a safeguarding nature, please contact him or your son's Head of Year.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experienceAbout the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.About the roleAs the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experienceAbout the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.About the roleAs the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass