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Admin Support Officer
HMP Thameside, Thamesmead
Full-Time/ Permanent
£24,669.75 plus £6200 London allowance


Here at Serco we’re looking for an Admin Support Officer to join us at HMP Thameside based in London. The postholder will manage all office processes and procedures, ensuring that they are fit for purpose. You will answer calls and emails, dealing with any and all enquiries, taking and circulating minutes of meetings, ordering office supplies and consumables and ensuring accuracy of office calendar and out of office answerphone/emails.

You will deal with incoming and outgoing correspondence, organising couriers, office filing and archiving, assist in the preparation of documents, photocopying and document binding and support in the collation of data for KPT’s and CDI’s, and reporting deadlines are adhered to.


As part of this you’ll:

- Assist manager in follow up actions to health and safety risk assessments.
- Oversight of the calendar bookings, assisting to co-ordinating in-house meetings.
- Supporting staff with IT queries where possible.
- Induct new staff to office processes and procedures.
- Proof reading, review, coordination, and analysis of reports.



What you’ll need to do the role
First and foremost, you’ll need to have worked in a similar role or have a strong admin background, excellent knowledge of all Microsoft applications including word and excel and be able to work in a highly pressured environment.

The successful applicant will be approachable, flexible, efficient, reliable, able to multi-task and possess strong attention to detail skills. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.

This role is subject to Security Clearance


Why Serco
Meaningful and vital work
- You’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates
A world of opportunity
- With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression
Great people
- You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.

What we offer

- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to the prison and court systems
- A company passionate about diversity and inclusion
- Serco Benefits package

Proud member of the Disability Confident employer scheme

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Admin Support Officer
HMP Thameside, Thamesmead
Full-Time/ Permanent
£24,669.75 plus £6200 London allowance


Here at Serco we’re looking for an Admin Support Officer to join us at HMP Thameside based in London. The postholder will manage all office processes and procedures, ensuring that they are fit for purpose. You will answer calls and emails, dealing with any and all enquiries, taking and circulating minutes of meetings, ordering office supplies and consumables and ensuring accuracy of office calendar and out of office answerphone/emails.

You will deal with incoming and outgoing correspondence, organising couriers, office filing and archiving, assist in the preparation of documents, photocopying and document binding and support in the collation of data for KPT’s and CDI’s, and reporting deadlines are adhered to.


As part of this you’ll:

- Assist manager in follow up actions to health and safety risk assessments.
- Oversight of the calendar bookings, assisting to co-ordinating in-house meetings.
- Supporting staff with IT queries where possible.
- Induct new staff to office processes and procedures.
- Proof reading, review, coordination, and analysis of reports.



What you’ll need to do the role
First and foremost, you’ll need to have worked in a similar role or have a strong admin background, excellent knowledge of all Microsoft applications including word and excel and be able to work in a highly pressured environment.

The successful applicant will be approachable, flexible, efficient, reliable, able to multi-task and possess strong attention to detail skills. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.

This role is subject to Security Clearance


Why Serco
Meaningful and vital work
- You’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates
A world of opportunity
- With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression
Great people
- You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.

What we offer

- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to the prison and court systems
- A company passionate about diversity and inclusion
- Serco Benefits package

Proud member of the Disability Confident employer scheme

Admin Officer (X2)

Contract: August 2025

Salary: £13.98 per hour

Location: South London

5 days' work setting

This is a temporary contract role until August 2025 for Admin officer's role with an immediate start date (Compliance dependant) for a potential 9-month duration with a possible extension offering a 5 day work setting and a London location. (Wandsworth)

Job Title: Administrative Officer

Pay Span: Band E

Background

Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service

The key purpose of the role

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.

Key responsibilities

Administration	· Preparing papers and files for court, tribunals, hearings and meetings. · Producing court/tribunal documents. · General photocopying and filing. · Creating and updating records on in-house computer system and data input. · Post opening and dispatch. · Booking, preparing and organising meeting rooms, supporting training courses and other group activities. · Preparing meeting agenda, joining instructions, handouts etc.
Drafting	· Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
Operations	· Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date · Assisting court users, supporting listing and rota management, checking files · Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin · Handling counter (face to face), written and telephone enquiries. · To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive · To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects · To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles
Processing casework	· Including standard documentation and information, court orders, claims, fines and fees, legal aid · Resulting courts accurately, interpreting accurately the information required on a court file · To work to workload targets in terms of throughput and accuracy
Checking and verifying	· Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. · Ensuring compliance and administration documentation meet quality standards. · Role holders may be required to cross check and validate work completed by colleagues.
Collecting and assembling information	· For returns, results, accounts, statements, warrants, statistical analysis, reports etc. · Work may require interpretation of source materials, preparation of bundles, chasing. · Role holders will need to modify and adjust information and make decisions to allow work to be completed. · Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required
Undertaking calculations	· Produce basic statistical analysis reports and where required, process financial information. · Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. · Spending limited sums of money on behalf of an office or unit. · Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible
Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations	· Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. · To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Skills & Qualifications

5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or administrative experience. Relevant computer skills to undertake the level of work required.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

East London Family Court: Admin Officer

Contract: March 2025

Salary: £13.98 per hour

Location: East London

5 day's work setting

This is a temporary contract role until March 2025 for Admin officer's role with an immediate start date (Compliance dependant) for a four-month duration with a possible extension offering 5 days in office work setting and a London location. (Canary Wharf)

Job Description:

This is a brilliant opportunity for candidates to work as an admin officer on behalf of our client. East London Family Court as an Administrative Office to support the admin team by processing family work and data input, case creation, orders, court clerking, correspondence and any other family work task including general admin duties

Key Responsibilities:

Administration

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents
• General photocopying and filing
• Creating and updating records on in-house computer system and data input
• Post opening and dispatch
• Booking, preparing and organising meeting rooms, supporting training courses and other group

activities

• Preparing meeting agenda, joining instructions, handouts etc

Drafting

• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and

instructions

Operations

• Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to

date

• Assisting court users, supporting listing and rota management, checking files
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting

fines and fees etc, including the use of chip and pin

• Handling counter (face to face), written and telephone enquiries
• To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
• To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
• To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles

Processing Casework

• Including standard documentation and information, court orders, claims, fines and fees, legal aid
• Resulting courts accurately, interpreting accurately the information required on a court file
• To work to workload targets in terms of throughput and accuracy

Checking and Verifying

• Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria,

regulations or procedures

• Ensuring compliance and administration documentation meet quality standards
• Role holders may be required to cross check and validate work completed by colleagues

Collecting and Assembling Information

• For returns, results, accounts, statements, warrants, statistical analysis, reports etc
• Work may require interpretation of source materials, preparation of bundles, chasing
• Role holders will need to modify and adjust information and make decisions to allow work to be completed
• Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as

required

Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations

• Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal

and external stakeholders, suppliers and customers to collect information, check facts, communicate or

enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide

excellent customer service

• To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Administrator role working with a Repairs / Housing Organisation

Exciting Opportunity

Details:

• Temporary contract
• Monday to Friday
• Office based
• £12.25per hour

Day-to-day Duties include:

• Manage and maintain relevant filing systems and databases
• Work with the team manager to ensure that relevant administrative tasks are dealt with efficiently
• Complete general administration tasks as and when required to meet the needs of the department
• Liaise with internal and external contacts to ensure a smooth flow of information and work between the departments
• Monitor and record costs incurred by the department
• Ensure effective and efficient processing of documents, working within set time frames

Admin Officer X2
Contract: September 2025
Salary: £12.09 per hour
Location: Isleworth, London
5 day's work setting

This is a temporary contract role until September 2025 for Admin officer's role with an immediate start date (Compliance dependant) for a twelve-month duration with a possible extension offering 5 days in office work setting and a London location. (Isleworth)

Job Description:
This is a brilliant opportunity for candidates to work as an admin officer on behalf of our client. Isleworth Crown Court as an, Administrative Officer responsibilities, preparing reports, and maintaining appropriate filing systems. The ideal candidates should have excellent oral and written communication skills and be able to organise their work using tools, like MS Excel and office equipment.


Key Responsibilities:

Administration

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents
• General photocopying and filing
• Creating and updating records on in-house computer system and data input
  Post opening and dispatch
• Booking, preparing and organising meeting rooms, supporting training courses and other group
  activities
• Preparing meeting agenda, joining instructions, handouts etc
  
  Drafting
• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions
  
  Operations
• Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
• Assisting court users, supporting listing and rota management, checking files
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting
• fines and fees etc, including the use of chip and pin
• Handling counter (face to face), written and telephone enquiries
• To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
• To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
• To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-coordinator, H+S roles
  
  Processing Casework
• Including standard documentation and information, court orders, claims, fines and fees, legal aid
• Resulting courts accurately, interpreting accurately the information required on a court file
• To work to workload targets in terms of throughput and accuracy
  
  Checking and Verifying
• Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Ensuring compliance and administration documentation meet quality standards
  

Role holders may be required to cross check and validate work completed by colleagues

Collecting and Assembling Information

• For returns, results, accounts, statements, warrants, statistical analysis, reports etc
  
• Work may require interpretation of source materials, preparation of bundles, chasing
• Role holders will need to modify and adjust information and make decisions to allow work to be completed
• Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required
  
  Undertaking Calculations
• Produce basic statistical analysis reports and where required, process financial information
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.
• Spending limited sums of money on behalf of an office or unit
  
• Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Please be informed if you are successful, we will need to run a compliance prior to starting, and communication needs to be consistent with the compliance team including DBS checks and references.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

An exciting opportunity has arisen to work in the Pain Management Centre as an Administrator at our Charing Cross Hospital.

The role involves collaborative work with handling queries from GPs, Doctors, wards and other departments. If you have a passion to improve the quality of care offered to patients, this role will be a great fit as you will liaise with patients and be responsible for efficient appointment scheduling to promote patient care in support of alleviating those in pain.

We are looking for a motivated, team player with a drive to progress in the healthcare sector. The Trust provides various professional development opportunities to support career progression

To support the efficient running of the Outpatient Pain Service:



· Work closely with consultants to handle their queries and trouble-shoot changes to appointments.

· To become a proven expert in all clinic appointments and act as the first point of contact regarding appointment related queries.

· Support efficient management of Patient Tracking Lists (PTL) by arranging time sensitive bookings.

· Provide administrative support for the clinic such as arranging patient transport, interpreters and diagnostic appointments.

· Greet patients and visitors to the clinic in a professional and friendly manner and in accordance with Trust policy.



At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Monday 18 Nov 2024

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Your new companyOur healthcare consultancy firm is dedicated to delivering innovative solutions that improve patient care and operational efficiency in healthcare organisations. We pride ourselves on our expertise, commitment to excellence, and the positive impact we make on the healthcare sector.
Your new roleAs an Accounts Payable Clerk, you will play a crucial role in our finance team, ensuring the efficient processing of all accounts payable transactions. Your meticulous attention to detail and financial acumen will support the smooth operation of the company's financial processes, contributing to our overall mission of providing exceptional healthcare consultancy services.

What you'll need to succeed

• Experience: Minimum of 7 years of experience in an accounts payable role.
• Qualification: Relevant accounting or finance qualifications are preferred.
• Skills: Strong attention to detail, excellent numerical and analytical skills, and proficiency in accounting software and Excel.
• Attributes: Good communication and interpersonal skills, the ability to work effectively within a team, and a proactive and organised approach to work.
  
  What you'll get in return

• A competitive salary
• Remote Working (ad hoc days in the office)
• 4% Pension Contribution

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Adventure Awaits: Personal Assistant Needed!

Apply at UKCIL.com. Reference: afd3ad43

About Me:�I am a busy, friendly 52yrs old woman who uses an electric wheelchair and want someone to be my hands & legs - not my nurse.I run two holiday lets one in Westgate On Sea and one in Spain. I’m currently working on a project and actively working on web design.Last year I project managed a build of a wheelchair Accessible campervan so you see my activities and interest and Work are very eclectic.
About You:
Energetic, responsible, and fun-loving.Must drive.Love cooking? Help me make healthy, delicious meals (I’ll teach you!).Available one week a month or a few days a week. However, I am also looking for somebody to work just a few hours here and there to start with.Preferably aged 20-40 years.If You're Interested:
Send your CV and tell me about yourself and what your interests are and why you feel you may want this job. Tell me about your availability.Share your current job, age, experience, and cooking skills.What You'll Get:
Respect, great pay, fun experiences, travel, and thorough training.Excited to hear from you and start this adventure together

Key Responsibilities

Services

• Meal Preparation
• Personal Care
• Domestic Care
• Support to remain independent

Training

• Essential PA Guide
• Food Hygiene

Transportation

• Full UK driving license
• Can drive a motability equipped car

Please apply by clicking above or at ukcil.com

Provide a proactive, high quality front-line reception service to the ward. Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction. Admit and discharge patients using the Trust PAS Operate security entry system to the ward as required. Demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives. Deliver a proactive and high quality customer service to a wide range of client groups, including (but not limited to) patients, relatives, carers, nurses, ward managers, matrons, patient pathway co-ordinators, therapists, clinicians, other healthcare professionals, staff from other departments. Suggest any changes to local working practices that may benefit customer care and/or improve the administrative and reception service on the ward/unit. Deal with telephone enquiries or if of clinical nature refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality professionalism and courtesy are prioritised at all times. Send every patients discharge letter to their GP within two working day of their discharge from the ward in order to facilitate continuity of care once the patient is back in the community. Represent the Trust in a professional manner at all times. Ensure patients records are ready for discharge

HURLEY GROUP JOB DESCRIPTION POST Receptionist/ Care Coordinator LINE MANAGER/ SUPERVISOR Reception Manager LOCATION Sternhall Lane Surgery JOB PURPOSE: It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that : I. Patient enquiries are handled courteously, efficiently and with empathy. II. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly. III. Administration tasks are undertaken with due care and attention to details. MAIN DUTIES RESPONSIBILITIES PERSON SPECIFICATION LEVEL ( ) Reception duties Opens and closes premises punctually as required. Checks in and directs patients appropriately. Takes and records accurate messages and passes on to relevant people. Keeps the appointment book up to date and operates the appointment system as directed. Arranges repeat prescriptions. Aids special needs patients. Liaise with outside organisations. Arrange ambulance transport to hospitals Arrange interpreters, as required Direct patients wishing to make a complaint to the appropriate practice procedure. Collects specimens from patients, stores correctly and prepares specimens for daily collection Dealing with telephone queries Have a working knowledge of telephones during and after hours To provide cover for reception and administrative staff if required. Maintain office supplies Admin duties Opens, distributes and posts mail. Arranges non-routine appointments (secondary care) Register new patients. Return records to the Health Authority. Prepare records for deductions Maintain age/sex and patient registers and disease index. Scans work flow and distribute information to team Actions Lab Link results Complete the relevant claim forms. Participate in any project or audit that the practice may do from time to time. General duties Prepares and tidies consulting rooms, including stocking up with stationery and equipment. Ensure posters and leaflet displays are tidy and in date Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy. To ensure that letters and reports are produced promptly and well laid out in order to maintain the efficient running of the service. To ensure all enquiries are handled efficiently and courteously. Typing all referral letters and other correspondence dictated by the clinicians and other members of the team, taking note of deadlines. Undertaking record keeping for all referrals, and recording stats and data for audit and evaluation Reconciliation of referrals details with invoices Preparing reports and photocopying for medical reports- including typing or printing of patient summaries recording receipt and dispatch of records/ reports Liaison and organisation of practitioner-patient appointments with outside agencies Request results/ letters /notes/reports from other agencies as required Maintaining file of requests for medical reports of patients from outside agencies. Scanning onto electronic patient records CONFIDENTIALITY In the course of your employment you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests. Information for extra consideration includes access to the general business of the practice and any information regarding individuals. Information relating to patients, carers, colleagues, other healthcare workers, or the business of Hurley Group may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data, If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your line manager before communicating any information to any third party DATA PROTECTION Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party It is essential that a strict code of confidentiality is adhered to all times All dealing within Hurley Group remain strictly confidential and the post holder would be expected to maintain confidentiality at all times during employment and also after employment has ended with the Hurley Group If you are in any doubt regarding what you should or should not do in connection with the DPA then you must contact your line manager HEALTH AND SAFETY Employees must be aware of the responsibility placed upon them under the Health and Safety at Work act 1974 to maintain a healthy and safe environment for both staff and visitors The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the Health and Safety Policy (Staff Handbook) Using personal security systems within the workplace according to Hurley Group guidelines Identifying risks involved in work activities and ensuring appropriate safeguards are used when the activities are undertaken Making effective use of training to update knowledge and skills Using appropriate infection control procedures Maintaining work areas in a tidy and safe way free from hazards Reporting any risks that are identified both timely and accurately to your line manager EQUALITY AND DIVERSITY The post-holder will support the equality, diversity, and rights of patients and carers colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Hurley Group Policies, Procedures and current legislation Respecting the privacy, dignity, needs, and beliefs of patients carers and colleagues Behaving in a manner which is welcoming, non-judgemental and respects their circumstances, feelings, priorities and rights QUALITY The Post-holder will strive to maintain quality within the practice and will: Alert other team members to issues that affect quality and risk Assess own performance and take accountability for their own actions either directly or, under supervision Contribute to the effectiveness of the team by reflecting on their own and team activities, making suggestions on ways to improve and enhance team performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources COMMUNICATION The post holder should recognise the importance of effective communication within the team and will strive to communicate effectively with: Other team members Patients and carers Recognise: Peoples need for alternative methods of communication and respond accordingly CONTRIBUTION TO THE IMPLMENTATION OF SERVICES The post-holder will Apply Hurley Group , standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect their own work Participate in audit where appropriate FINANCIAL REGULATIONS All Staff are responsible for security of any property belonging to Hurley Group avoiding loss or damage and being economical and efficient in the use of resources Staff should conform to the requirements of the financial procedures which include the Bribery, Fraud and Corruption Policy and other polices as set out in the Staff Handbook SAFEGUARDING OF CHILDREN AND VULNERABLE ADULTS All employees have a responsibility for: Safeguarding children and Safeguarding Adults in the course of their daily duties For ensuring that they are aware of the specific Safeguarding duties related to their role GENERAL The post-holder Is advised that the job description describes responsibilities as they are currently required and these are subject for review and updating in the light of changing service needs. Any changes will be subject to consultation as part of the annual appraisal Should be aware that job descriptions are not fixed although every effort is made to ensure that the responsibilities reflect what you are being asked to do. However by the nature of the business that Hurley Group undertakes this demands flexibility in order to provide a service to our patients and Doctors. The job title and description may be amended and you may be asked to undertake additional duties not specified that may be reasonably required May be expected to work at any of the medical practice sites in line with service needs Must at all times carry out his/her responsibilities with due regard to the Hurley Group Equal Opportunities Policy (Staff Handbook) Has a contractual duty to participate in the practice performance appraisal scheme and to contribute to their own personal development and the development of any staff they are responsible for Is expected to follow the Hurley Groups general standards of performance and behaviours. If you require a copy of this document please ask your line manager or contact the HR department

Admin Assistant/Receptionist
- Immediate Start
- Full Time
- Long term
- SEN School
- £90 - £110
- Temp to Perm

Reeson Education are looking for a full time, long term Admin Assistant to work within a superb SEN school situated in West Drayton. This fantastic little school looks to support children with ASC, MLD, SLD and SLCN. The school are looking for a hardworking and committed Admin Assistant/Receptionist to help support SLT with the overall main business functions for the school. The school stress the importance of providing a personalised curriculum to meet with the individual needs of each students learning difficulties.

The school Administrator will be responsible for:
- Supporting the business functions for the school
- Greeting students, parents and carers
- Liaise and communicate with the business manager
- Support the SLT with the recruitment process
- Monitor staff attendance
- Responsible for admin and office, premises and ICT staff
- Support school wide changes with the approval of the Headteacher
- Answering incoming calls
- Responding to emails
- Supporting parents with queries
- Visitor management
- Student Support
- Confidentiality

We are looking for someone who has prior experience with school based administration.

If this role is of interest, please upload your CV and contact Charlotte at Reeson Education.

Reeson Education:

REESON Education is London's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence.

We care about education and the provision of education and have established an excellent reputation with schools and teachers alike.

At REESON Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across London. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of London.

Please note that all daily/hourly rates quoted are inclusive of holiday pay at 12.07%

Personal Advisor needed in Haringey

The rate is £19.95ph PAYE

This is a temporary role

The reference number is: RQ1396571

The successful candidate will work with 21 18 - 25 year old Care Leavers. Support include Advice, Guidance, Accommodation, ETE, safeguarding and advocating for them to ensure they achieve the best outcome.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website