We are seeking a motivated and enthusiastic person with a keen eye for detail to join our Rheumatology Administration Team, primarily based in the Infusion Clinic.
Acting as a first point of contact for patients attending the department you will be checking patients in for their infusions, dealing with associated queries and working amongst a team delivering a high level of customer service. You will ensure patients are booked for follow up infusions and ensure waiting list is up to date and reviewed daily.
The successful applicant should be proactive and have excellent communication, good IT skills, be able to use initiative, and prioritise workloads for themselves and others to accommodate changing demands within the team and Rheumatology Service.
They will have key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers. They will act as the first point of contact (in phone and in person) in communication with patients, relatives and GPs and other external hospital staff / tertiary referrers.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
This advert closes on Monday 4 Nov 2024
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