Total 87 Administrative / Clerical job vacancies in Leeds, LS15 8SE

Principal Duties & Areas of Responsibility Clinical Correspondence & Support to Clinical Services Typing/proof reading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams. Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets. Support administrative process as deemed appropriate by the PSC. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: ensuring that follow-up and/or discharge appointments have been made for patients when required escalating to the Patient Services Co-ordinator where appointments have been booked outside the requested timescales). Any other general administrative duties associated with the consultant/clinical team outpatient and inpatient workload. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel. Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload. Maintaining an effective administration service In conjunction with other Team Medical Secretaries and under the supervision of the Patient Services Co to work collectively as a team proactively planning workloads to meet different deadlines and timescales. Create and maintain appropriate record systems relating to clinical workload e.g. tests and results spread sheets Provide guidance to clerical support officers as necessary. Ensure that health records are tracked on entering and leaving the Department and stored in an appropriate manner in line with Trust Policy and patient confidentiality. Ensure that health records are maintained to a high standard at all times. All documentation and investigation results must be securely filed in the correct section in chronological order. Support Data Quality Indicators by ensuring that patient information is accurate and updated on relevant paper and computerised systems. Access information systems to obtain clinical information as required by the medical teams including investigation results or other information e.g. from results server, PPM or WinDIP. Work as part of the team to ensure that all phone calls are answered within the department during core office hours. Provide information to PSC/Assistant PSC, as appropriate, relating to workload and work outstanding. Provide cover for other team secretaries/clerical staff when on annual leave or sick leave. Additional duties Any other duties that from time to time may be deemed necessary by the Trust/Directorates that is commensurate to the role.

To provide administrative and clerical support to an MDT service The post-holder will be responsible for the provision of a full and effective administrative and clerical support service to an MDT. He/she will also be responsible for inputting data onto the cancer database [PPM] database system and producing reports as required. The post-holder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and priorities of the department.

The post-holder will be responsible for the day to day management of the Departments administrative team, ensuring effective coordination of work and the provision of a comprehensive support service in order that work targets are met within the department. The post-holder will be responsible for providing advice and leadership at an advanced level and for maintaining the quality standards of the administration team for whom direct line responsibility is held. To manage a team of staff consisting of 2 WTE within the unit and to assist with training needs for Ward Clerks on L31, L32 and L33. The post-holder has a key role in the planning, implementation, maintenance and review of office systems and procedures relating to an effective and efficient service delivery. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Responsible for the general administration of the department systems and procedures and day to day management, monitoring and allocation of work to the administrative team ensuring that they have clear roles and responsibilities and work as a team to meet departmental goals and objectives. Participate in the recruitment and selection of the administrative staff. Responsible for the staff development of the administrative team in order to maximise the quality services provided and enhance the competence of the staff. Conduct appraisals and monitor and review the performance of the individuals within the team, taking action as appropriate Effectively manage annual leave and sickness absence of the administrative staff Assist the Lead Manager in ensuring that the administrative team are supported through any period of change and that any interpersonal conflict is identified and minimised. Ensure that all information and changes in office procedures are communicated effectively and accurately to ensure appropriate implementation The post holder is required to plan, prioritise, organise, implement, review and maintain office systems and procedures to ensure an effective and efficient service Provide a first class secretarial/Personal Assistant support service including diary management Responsible for administrative projects and identified pieces of work and able to assimilate, summarise and present information effectively in order to support project work and reports. Ensure that appropriate confidentiality is maintained. Plan, organise and attend workshops and events as directed and in accordance with standard office procedures. Responsible for compiling and producing timely and accurate specialised monthly reports and statistics as required by the service. Ensure all ad hoc requests for help are covered. Act as front of house manager for the department screening telephone calls, mail and/or visitors exercising tact and discretion at all times. Responsible for the management and maintenance of the IT record systems in the Department Ensure that all statutory legislation and established quality systems relating to departmental policies and procedures are complied with, Report equipment faults using approved documents Work with the management team to ensure the efficient and effective use of available resources and achievement of financial targets Undertake ad hoc administrative tasks as required Other duties at a comparable level of responsibility as required to meet the needs of the service Skills: To be effective in the role, the post holder will require the following behaviours and skills: Take responsibility for own learning and development and demonstrate a willingness to learn and develop own skills and undertake training courses Show commitment to working as a team by working with colleagues in the organisation and the wider healthcare community Respect patient and staff confidentiality Use resources available in an effective and efficient manner Respect and treat with dignity and fairness staff, patients, public and carers. Be approachable at all times Accept responsibility for own work Show effective leadership involving appropriate delegation, involvement of team members in achieving goals, inclusion in decision making processes and motivation and developing staff. Analytical skills, making logical and informed decisions Methodical and logical approach to planning and delivery of objectives. Ability to evaluate, review and revise as necessary Innovation and dynamism, generating new ways of working to improve performance. Possess an even temperament, work well under pressure and ability to be assertive when required. Excellent written and verbal communication skills with the ability to compose own written communications, and ensure all communication is clear, concise, timely, well presented and produced in line with standard procedures. Remain calm and courteous at all times, even when handling difficult situations. Be able to provide empathy and emotional support when necessary, occasionally in distressing and emotional circumstances. Plan and prioritise own work and that of staff to meet agreed deadlines or service requirements and evaluate performance against deadlines. Co-ordinate on-going activities and projects in a structured and timely manner. Have the ability to use good IT skills and computer literacy and train and develop others in this, produce and format complex documents, create and design spreadsheets and manipulate data Manage information effectively including maintenance of records both manually and electronically, research, collate and provide accurate information in a timely manner and disseminate appropriately, maintain security of data, dispose and destroy information following appropriate procedures Use initiative under pressure and to solve complex problems and be able to work without supervision. Be flexible in working hours and in approach to new ideas. Accept the need for change and help others to adjust. Create and maintain environments and practices that support and promote the health and safety of individuals Respond positively to complaints, including their timely investigation and learning from them

Principle Responsibilities Provide support to the PCN Manager Provide support and encourage booking/attendance of LD/SMI patients. Produce reports and progress updates on attendance. Triage Social Prescribing referrals Rota management (limited) Assist with the delivery of the Covid vaccination programme as well as other seasonal programmes. Assist in the production of clinical reports

Admin Assistant
Location - Leeds
Hours - 8 - 5 with an hour for lunch or 8.30 - 5.00 with 30 mins for lunch

Office hours - no weekend work.
Pay rate - £11.70
temporary 6 month assignment with view to extend

Manpower is currently looking for an Admin Assistant to join our busy client based in Leeds LS11. Please note we are looking for someone who is looking for long term work.


Responsibilities

• Making pre-calls to customers for deliveries & collections
• Raising PO's via Business Central ordering system
• Using basic office systems such as outlook, excel & teams
• Supporting the operation and functionality of a key external-facing in-box, receiving, triaging, and using standard procedures and templates to respond to, action and escalate queries received within the system;
• Receiving and dealing promptly with incoming telephone calls / emails assisting with queries where possible, redirecting or taking messages;

To provide administrative and clerical support to a MDT service. The post holder will be responsible for the provision of a full and effective administrative and clerical support service to a MDT. He/she will also be responsible for inputting data onto the PPM database system and producing reports as required. The post holder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and priorities of the department. 3. ORGANISATIONAL CHART 1 The Trust reserves the right to require employees to work either temporarily or permanently at or from any other of the Trusts establishments at any time Business Manager Assistant Business Manager (ABM) Assistant PSC MDT Admin Officer (This Post) AfC number (1467) 2 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY MDT meetings To provide administrative support for MDT meetings as required e.g. organising meetings including ensuring x-rays and notes are available as required, checking access arrangements, booking rooms, liaising with members regarding dates, sending out notice of meetings, agendas and minutes. To attend and service MDT meetings as required. This could include welcoming participants, taking minutes and typing them up and circulating them after approval. Data Collection Collect all relevant information relating to these patients. This includes information required for audits. Use the Patient Administration System and other related support systems to ensure all data is captured. Enter information onto PPM, the clinical information system (database). Liaise with MDT Co-ordinator and ensure the 100% data capture and accuracy of information entered onto the database in line with local and Trust policy. Undertake data audit and system development where guided To contribute to the production of information for distribution across the Trust and to other relevant organisations. Use departmental database for recording appropriate information as requested and producing reports. Admin Support To provide a full clerical support service to the MDT including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents To deal with communications and ad hoc enquiries from staff and service users, members of the public, and a wide range of external organisations and professionals. Receiving and relaying general verbal/written messages and responding by supplying straightforward information and guidance or referring to the relevant member of the department or other Trust staff as necessary. To maintain and update mail-outs and labels for Trust and staff departments, advisory group members and voluntary and community organisations and organising electronic or paper mail-outs to such groups as required (typing, copying and posting etc.) To adhere to relevant Statutory Instruments and Trust policies and guidelines e.g. Data Protection, Health and Safety, Confidentiality and personnel policies and guidelines. AfC number (1467) 3 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in AfC number (1467) 4 particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 11. COMMUNICATION & WORKING RELATIONSHIPS The post holder will be expected to establish, maintain and respect good working relationships and communication with both internal and external organisations, institutions and individuals with whom they come into contact, including those associated with the specialty area and as appropriate within the role. The post holder will be expected to represent themselves and the service in a professional, courteous and respectful manner at all times. 12. SPECIAL WORKING CONDITIONS Physical effort: Speed and accuracy in typing. Accuracy needed for inputting information (e.g. on spreadsheet, departmental database). Needs to sit at the computer most of the day. Sometimes needs to lift and move stationery, boxes of leaflets or files etc. For example, boxes containing five reams of paper. ii) Mental effort: Needs to concentrate most of the time and deal with interruptions e.g. the phone ringing, being asked to leave one task to do another more urgent task Mental effort is required for example: when dealing with a wide range of enquiries setting up meetings and organising venues AfC number (1467) 5 researching information for manager including but not exclusively from the internet organising filing systems preparing documents for reports taking minutes for meetings inputting information onto a database and producing reports from the database. concentration when typing complicated documents organising and prioritising work and progress chasing planning and thinking ahead to ensure effective support to manager iii) Emotional effort: Busy department. Working alongside patients with a diagnosis of cancer. iv) Working conditions: Needs to work at a computer for most of the day. Flexibility with hours to attend occasional early morning/evening meetings.

We are looking for a committed, reliable secretary to join our administrative team who will assist in supporting the clinical teams from an administration perspective. You will be directed and guided by the Team coordinator but will at times work using own initiative within the boundaries of the role. We provide a high-quality support service which is integral to the success of the service, and we are looking for someone who feels they can enhance the admin provision already being provided. You will be an experienced team player who has the skill, knowledge, and the right attitude able to assist in the delivery of a high quality, accurate and timely support service. You will be self-motivated and able to work effectively, in what can at times be a pressurised environment. You will have good networking skills able to approach, discuss and advise the clinical teams surrounding the support you will provide. You will have the following skill and experience, Minute taking experience, Clinical Report/letter writing, PA/Secretarial experience. Previous experience in a similar administration post will be beneficial, Proficient user of the Microsoft package. The role will also require excellent and proven communication skills, organisational skills, word processing skills at a high level with experience of digital dictation systems. You will have good skills surrounding electronic systems i.e. EPR (electronic patient records) and the ability to work independently but able to accept direction from the Line Manager as required. This is an exciting opportunity to become part of a service which changes and evolves to meet the needs of people who are referred to or contact us. We are looking for an experienced, flexible, and committed person who shares our belief that we can make a real difference to peoples wellbeing.

Job Advert: Temporary Administrator (Work from Home)Role: Temporary Administrator (6-month contract)
Location: Bradford-based business but will be predominantly homework. Must live locally because you are required to go into the officeSalary: £23,000 - £24,000 per annumHours: 37.5 hours - full time
Flexible, 8:00 AM to 4:00 PM
Responsibilities:

• Provide efficient administrative support for the insurance department.
• Assist with data processing, including checking claims and maintaining accurate records.
• Collaborate with team members remotely to ensure smooth operations.
• Handle general administrative tasks as required.
• Potentially required to speak to customers to confirm the claims have been actioned

Requirements:

• Previous experience in administrative roles.
• Strong attention to detail and organisational skills.
• Ability to work independently and meet deadlines.
• Proficiency in using office software and communication tools.
• You will be required to have a DBS - Hays will provide this for you.

This is an excellent opportunity for a proactive and self-motivated individual to contribute to a dynamic team while enjoying the flexibility of remote work.

What you need to do now
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If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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For the group of consultants responsible for, manage the flow of patients ensuring tests and/or appointments are booked within the necessary timescales escalating potential for delays to the PSC/Business Manager to ensure that prompt action is taken at all times in order to support strategic capacity/demand planning for the Organisation. At the request of the PSC and where relevant, undertake investigation for informal PALS complaints. Co-ordinate and transcribe/process responses to formal patient complaints together with the clinician ensuring that investigation outcomes are generated within the timeframe agreed with the patient. Coordinate and supervise the day-to-day activities and workload of a small team of medical secretaries (and work closely with relevant PSC/Assistant PSCs as appropriate) and any supporting clerical staff. Support the Team Medical Secretaries to ensure that service provision meets relevant quality standards. Take a lead in developing new systems and processes to support on-going service delivery and the maintenance of a high quality service for the patients of Leeds and beyond. In managing diaries for the clinical team the post holder will be expected to co-ordinate the cancellation or alternative provision of outpatient activity ensuring the communication meets Trust targets where appropriate and escalating to the PSC/Business Manager in cases where the cancellation of clinical activity may prevent national targets from being met. Managing and prioritising departmental workload on a day-to-day basis. On a regular basis to review relevant waiting time reports (e.g.18-week reports) for the Consultants responsible for ensuring in all cases that the next steps for the patient are identified and booked. Where this is not possible to liaise with the Business Manager/PSC for appropriate action to be undertaken. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: liaising with the relevant MDT teams about fast track patients and escalating clinically urgent patients to the relevant staff groups for action where required). Ensuring all phone calls are answered within the department during core office hours Opening and dealing with departmental post and allocating resulting work to appropriate staff. Monitoring turnaround times for clinical correspondence and taking corrective action as required, in conjunction with the assistant PSC/PSC, in order to meet 5-day turnaround standard. Providing PSC/Business Manager and Consultant staff with relevant information relating to administrative service. Take minutes at secretarial staff meetings and attending other administrative meetings as required. Audio typing and issuing of medical documents within the trusts 5-day target Provide administrative support to Clinical Nurse Specialists where appropriate. Support clinicians with their teaching and research portfolios by organising regular meetings with trainees, supporting in the writing of research materials and organising meetings and conferences as and when required. This includes but isnt limited to providing support to academic, educational, research and supervisory roles. Taking phone calls and covering departmental phones when required. Deal directly with patient enquiries on behalf of consultant/clinical team. Co-ordination of annual leave for consultants, liaising with the Business Manager for approval and then completing the necessary documentation to organise the cancellation of outpatient activity as required. Administration duties to support departmental clinical audit and clinical governance where required, such as the collation of information for reports. Diary management for consultant staff including organising meetings, preparing meeting paperwork and taking minutes as required. Organising travel arrangements for consultant staff. Other general administrative duties that may be required to fulfil the role.

Band 3 - Medical Secretary Job Description J O B D E S C R I P T I O N 1. JOB DETAILS Job Title: Medical Secretary - General Ref No: Grade: 3 Hours/Length of Post: 37.5 Unit/Department: Rheumatology Location: Chapel Allerton Hospital Reports to: Senior Medical Secretary Accountable to: Patient Services Coordinator / Business Manager 2. JOB PURPOSE The post holder will provide a comprehensive secretarial service to the medical team. They will support processes to sustain the departments practice through administrative protocols, processes and procedures in line with service needs. They must be able to communicate sensitively and effectively with a wide range of people including patients, medical staff and colleagues. The secretary may be required to cover for colleagues during absence and work flexible hours when necessary. 3. JOB DIMENSIONS The post holder will work as part of a secretarial team, responsible for the typing, issuing and filing of diagnostic reports, supporting the core service work of the department. The post holder will support the Clinical Team in the provision of an efficient and effective office service. To ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.

ASPIRE, GROW, SUCCEED
We are looking for an administrative assistant to join our support staff team. The suitable candidate would work alongside colleagues within the Attendance Office assisting, at times, with reception and attendance desk duties; dealing with both parents and students and supporting administration across all key stages. This is an interesting and varied role that would suit someone who has administration experience and the ability to confidently communicate with young people and families. The role is term-time only, 37 hours per week (5 days). Alternatively, there is the opportunity for mornings only (5 days). The starting pay level within the range may be negotiable for the right candidate. Our Culture We are proud to be building a school that, by 2025, will be delivering an exceptional quality of education. We are true to our core values and enable our employees to engage in challenging and rewarding work whilst, at the same time, supporting them to aspire, grow and succeed. We believe that engaged, motivated and happy staff are the foundation of a successful school community. Our Values The Allerton Grange values are the behaviours and qualities expected in our staff community. We are looking to recruit individuals who live by these values on a daily basis. • Integrity • Compassion • Community • Humility • Emotional Intelligence • Courage • Collaborative • Diligent • Role Model • A Critical Thinker The challenge to us all at Allerton Grange School is to continue to improve and grow as a community. We also want to ensure that our staff feel able to take the next steps in their career. We also wish to create a culture that encourages staff to stay and grow with us. The successful post holder will:- • Have a professional drive, energy, determination and aspiration. • Be able to use technology proficiently. • Have accuracy and attention to detail. • Be able to work to tight deadlines, prioritise and keep calm under pressure. • A positive mind set and an adaptable approach to work. • Tact and discretion for dealing with confidential information. We will offer:- • A talented and committed staff team who are supportive of each other. This includes a framework for staff voice and a fair workload charter to ensure wellbeing and a good work/ life balance. • A Headteacher, Leadership Team and Governing Body committed to creating a school of outstanding practice. • The opportunity to grow in your role and work with young people in a truly comprehensive, multi-cultural community environment. • Fantastic building resources and facilities. If you share our values, ambition, have a proven track record, and relish a new challenge, we look forward to receiving your application. If you would like to apply for this post, please download the application pack from this site, or email the school for an application pack. Alternatively, you can telephone, leaving your postal address. The pack will include further details about the post, including how to apply.

JOB PURPOSE/SUMMARY To provide a comprehensive and high quality medical secretarial service to support our clinical teams (Consultant, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays Work with Consultants and their medical teams. Manage their workload in line with departmental requirements or as identified by the PSC Deal with patient enquiries. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Clinical Correspondence & Support to Clinical Services Typing/proof reading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams. Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets. Support administrative process as deemed appropriate by the PSC. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: ensuring that follow-up and/or discharge appointments have been made for patients when required escalating to the Patient Services Co-ordinator where appointments have been booked outside the requested timescales). Any other general administrative duties associated with the consultant/clinical team outpatient and inpatient workload. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel. Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload. Maintaining an effective administration service In conjunction with other Team Medical Secretaries and under the supervision of the Patient Services Coordinator to work collectively as a team proactively planning workloads to meet different deadlines and timescales. Create and maintain appropriate record systems relating to clinical workload e.g. tests and results spread sheets Provide guidance to clerical support officers as necessary. Ensure that health records are tracked on entering and leaving the Department and stored in an appropriate manner in line with Trust Policy and patient confidentiality. Ensure that health records are maintained to a high standard at all times. All documentation and investigation results must be securely filed in the correct section in chronological order. Support Data Quality Indicators by ensuring that patient information is accurate and updated on relevant paper and computerised systems. Access information systems to obtain clinical information as required by the medical teams including investigation results or other information e.g. from results server, PPM or WinDIP. Work as part of the team to ensure that all phone calls are answered within the department during core office hours. Provide information to PSC/Assistant PSC, as appropriate, relating to workload and work outstanding. Provide cover for other team secretaries/clerical staff when on annual leave or sick leave. Additional duties Any other duties that from time to time may be deemed necessary by the Trust/Directorates that is commensurate to the role.

To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate.

JOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY - Process patient correspondence/documentation, letters, reports and other documentation. - To greet patients and visitors to the department, providing an efficient and courteous service - Check/enter patient details on the Patient Administration and other Systems. - Prepare patient documentation for processing, including inputting or scanning - Report and respond to any system faults and errors. - Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager - Answer general telephone enquiries and requests to retrieve patient and other documentation. - To ensure that requests for information are dealt with in an efficient and timely manner. - Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. - Collect and deliver patient documentation/reports around Trust when required. - To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies. - To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal - Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. - General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- - Maintain appropriate/agreed levels of stock and non-stock items, including stationery - Maintain diaries for senior staff THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: - Patient-centred - Collaborative - Fair - Accountable - Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: - The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures - Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care - Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes. - Recognises the importance of Data Protection and confidentiality - Be aware of what information can be disclosed to staff, patients and other agencies - Have understanding of Health and Safety rules and individual responsibilities in relation to acts and omissions - Have a logical and problem-solving approach to issues that arise - Integrity, openness and honesty - Able to work across both Trust main sites WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS The need for excellent customer care skills Good standard of written and spoken English Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Maintaining a safe environment and their responsibilities in relation to acts and omissions SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: Frequently lifting and sorting heavy boxes filled with patient and other documentation. Sorting, filing, and general handling of documentation. Constant requirement for sitting in a restricted position as well as a requirement to use specialist equipment, eg steps to file and retrieve documents, trolley to move bulk documentation. Requirement to work at any site within the Trust, in order to meet the needs of the service. ii) MENTAL EFFORT: Constant requirement for prolonged concentration. Constant working to departmental deadlines and service level agreements iii) EMOTIONAL EFFORT: Potential for some exposure to distress and emotional circumstances, for instance when dealing with patients and carers. iv) WORKING CONDITIONS: Potential problems with extreme temperatures-cold in winter, extreme heat in summer in some filing/storage facilities. Potential for dusty dirty conditions in filing/storage facilities causing breathing problems.

To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays Work with Consultants and their medical teams. Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary. Deal with patient enquiries. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.