Total 22 Administrative / Clerical job vacancies in Gateshead, ne11 9xz

Please see attached job description. If you have any queries regarding this post please contact Louise Scott, Admin Manager louise.scott13@nhs.net or 07741700506

To develop close working relationships with secretarial colleagues and other staff within the Pathology Department and across the Trust. To ensure that all correspondence is typed and forwarded to health care professionals accurately and with care in order that the service users receive a quality service. To be involved in an ongoing training programme in line with your developing role To deal with sensitive information either through audio/digital dictation or indirectly through patient records in an appropriate manner, using skills such as confidentiality. Maintain and promote the professional image of Clinical Pathology Services and Gateshead Health NHS Foundation Trust. Maintain patient confidentiality at all times in line with the Trust Information Management and Technology (IM&T) Information Security Policy. As part of a continually developing Pathology service you will be required to comment on policies and procedures. Work within the Terms and Conditions of Employment of your Trust Contract. Report incidents, accidents and defects according to Trust and Directorate guidelines. To liaise with other healthcare agencies and departments, maintaining and developing good communication links. Working with Pathology and Software programmes such as Winpath, Meditech, Winscribe, Medway and any other systems required. Typing of Cellpath and Post Mortem Reports of a delicate, confidential and sensitive nature. Preparation of distribution lists, reports and slides for MDT meetings. Enquiries may include requests for test results and these should be referred to the relevant discipline personnel. Understand how to deal with complaints effectively and efficiently, ensuring any written complaints are referred to the appropriate staff in accordance with Trust policies and procedures. To undertake filing as required of hard copies and any electronic copies as appropriate in accordance with lean principles. To participate in Contact Appraisal To cover reception as and when required.

Brook Street are currently recruiting for a Admin Officer to work at Gateshead Law Court

You will be based in Gateshead and will be responsible for a range of admin duties.

Duties Include but are not limited to-

• Dealing with member of the public is essential for this role
• Post opening and dispatch
• Checking and preparing papers and files
• Photocopying
• Filing
• Creating and updating records on in-house computer system - data inputting
• Post holder will be required to work in a flexible way and undertake any other general office admin duties reasonably requested by line Management

Skills Required-

Someone who:

• Has fast and accurate data inputting skills, general IT skills as well as good knowledge of Word and Excel
• Can identify, prioritise, plan effectively and is target driven and is a good Team player
• Can communicate clearly, behave professionally and deliver excellent customer service
• 5 GCSE's including maths and English or equivalent

Monday - Friday

37 hours per week

Rate of Pay: £11.59 per hour.

This is initially a 12 month assignment however it is highly likely to be extended beyond that initial period. The job is based on a 37 hour week, working Monday to Friday. Location is ideal for public transport.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

What's involved with this role:

Temporary Education Support Admin Officer

Job Ref: Gateshead 1004800215048076

Pay Rate: £13.47 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 2-3 months

City: Gateshead

A DBS disclosure is listed as a requirement for this role; however, the level of disclosure has not been specified by the client.

The purpose of the role is to provide financial and administrative support to the Education Support Team.

Key Responsibilities:

The management of the office of the Education Support team providing a wide range of financial and administrative services.
Co-ordinate between the team, the Raising Achievement Service, and their wide range of external agencies and partners, ensuring an effective and efficient service is provided.
Gather, analyse, evaluate and interpret information from a wide range of sources. To interpret this information into styles suitable for a wide range of audiences.
To develop and support new channels of communication such as new letters, updating websites, prospectuses etc- to enable the information to be accessed by a varied audience.
Research and gather complex information from a wide range of sources, and assimilate into meaningful data in the form of databases and spreadsheets.
Analyse/interpret information to brief senior officers. Utilise information to assist in the drafting of reports for the various partnership meetings.
Preparation of reports and presentations for submission to a wide range of influential organisations such as Education Improvement Partnership, Government Office North East, Gateshead Council Cabinet, National Strategies, Health and Voluntary sector using various Microsoft software packages including PowerPoint.
Provide secretarial support to the team i.e. co-ordinating diaries of the team members and to the various partnership meetings i.e. Education Improvement Partnership/Behaviour and Attendance subgroup, National Strategies Officer Meeting, Fair Access Panel Meetings etc.
Arranging meeting venues, drafting agendas preparation of minutes. Organise, arrange, attend and support training events, training programmes and conferences.
Monitor all associated budgets and manage specific delegated budgets. Providing budget holders with regular budget reports utilising Agresso. Ensure that relevant budgets are allocated in an effective and timely manner to respective partners. To ensure costs for services are recharged correctly.
Other responsibilities allocated which are appropriate to the grade.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



Qualifications:

NVQ Level 3 in Business Admin or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Experience with budgets/aggresso financial system.
Attention to detail and sound organisational skills.
Meeting planning/minute taking experience desirable.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).





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Job Ref: Gateshead 1004800215048076


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Brook Street are currently recruiting for a Admin Officer to work at Gateshead Law Court

You will be based in Gateshead and will be responsible for a range of admin duties.

Duties Include but are not limited to-

• Dealing with member of the public is essential for this role
• Post opening and dispatch
• Checking and preparing papers and files
• Photocopying
• Filing
• Creating and updating records on in-house computer system - data inputting
• Post holder will be required to work in a flexible way and undertake any other general office admin duties reasonably requested by line Management

Skills Required-

Someone who:

• Has fast and accurate data inputting skills, general IT skills as well as good knowledge of Word and Excel
• Can identify, prioritise, plan effectively and is target driven and is a good Team player
• Can communicate clearly, behave professionally and deliver excellent customer service
• 5 GCSE's including maths and English or equivalent

Monday - Friday

37 hours per week

Rate of Pay: £11.59 per hour.

This is initially a 12 month assignment however it is highly likely to be extended beyond that initial period. The job is based on a 37 hour week, working Monday to Friday. Location is ideal for public transport.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Key Tasks & Responsibilities Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto Patient records, EPS and patient and pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels: Work with our GPs and pharmacists to provide a responsive repeat prescription service delegated to the prescription team as appropriate. Setting up electronic repeat dispensing for eligible patients. Synchronising patient medication quantities to reduce medicines wastage. Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines. Delivering an efficient prescription service and ensuring service targets are met and errors are minimised. Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions. Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to coordinate medication reviews or changes. Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives. Expedite urgent prescriptions to help ensure a safe and responsive service for our patients. Respond to enquiries from patients, carers, secretaries, NHS administrators, consultants or the practice and PCN teams in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications. Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians. Post and email written correspondence as appropriate to deliver the requested correspondence in a timely manner, and ensure this is recorded in the patient record. Ensure you are keeping patient information updated and that patient information is secure /kept confidential at all times. Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements. Keep up to date with the Gateshead formulary and the national restricted drugs list. Bring any queries to the attention of the relevant doctor or pharmacist, to include under and over usage. Issue nursing supplies e.g. dressings, catheters if advised by a suitably trained clinician. On the doctors or pharmacists instructions, inactivate drugs that have never been issued or have not been issued for a specified period of time. Liaise with external and internal pharmacy services and patients as necessary to resolve queries. Build good working relationships with local pharmacies to help enable our prescription service. Check personal and prescriptions account emails regularly throughout the day and deal with them appropriately. Create tasks and assist clinicians in managing document workflow relating to prescriptions. Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure. Ensure you have adequate stationery supplies in stock (Prescription Pads) and oversee the security, logging and signing out of all supplies. Escalate any problems to your line manager or practice manager that you need support with. Provide cover for members of the prescription and reception team during periods of sickness and annual leave. Undertake training as requested to support safe and effective services for the Practice. Carry out any other duties as may reasonably be requested by the GPs/pharmacists/practice manager/line manager. Confidentiality: In the course of your work, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting any potential risks that are identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate This job description reflects current priorities and commitment and may alter as a result of service changes, and can be varied after consultation with the post holder.

Provide a high quality clinical typing service as delegated by the Senior Medical Secretary, including; clinic instructions/outcomes, minutes from meetings, populate information into report templates, type ward rounds, update routine information in procedural documents etc. Action tasks arising from typing; including updating systems, outcome codes, recording OCPS, completing required documentation such as VBC PAT form, internal re-referral, ITP & image transfer and escalate to the Senior Medical Secretary for resolution if required. Virtual Clinic or Multi-Disciplinary Team Meeting support where required as delegated by the Senior Medical Secretary(e.g. populating pro forma, attending and following up actions from clinic, live typing). Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required. To contribute as delegated by the Senior Medical Secretary to ensure the effective and efficient delivery of the clinical administration function.

Provide a high quality clinical typing service, minutes from meetings, populate information into report templates and update routine information in procedural documents etc. Action tasks arising from typing; including updating systems, completing required documentation and ITP & image transfer. Provide information to assist performance reporting and resolution of queries or complaints as required. To contribute to the breast services admin team to ensure the effective and efficient delivery of the clinical administration function. Providing cover and assistance to the wider team where necessary as deemed by the Admin Manager.

Job Title Medical Receptionist / Administrator Line Manager Office Manager Accountable to Practice Manager Hours per week 37.5 Job Summary To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Mission Statement Our aim is the provision of high quality, evidence based, effective care for all of our patients delivered by a cohesive, happy team. Generic Responsibilities All staff at Fell Cottage Surgery have a duty to conform to the following: Equality, Diversity & Inclusion A good attitude and positive action towards Equality, Diversity and Inclusion creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Office Manager. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Service Delivery Staff at Fell Cottage Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Professional Conduct At Fell Cottage Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role. Leave All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take all of their leave entitlement. Primary Responsibilities The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Process incoming and outgoing mail f. Initiating contact with and responding to, requests from patients, team members and external agencies g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS) h. Process letters are requested i. Action GP2GP tasks j. Read code data on Emis Web k. Photocopy documentation as required l. File and store records as required m. Data entry of new and temporary registrations and relevant patient information as required n. Input data into the patients healthcare records as necessary o. Scanning of patient related documentation and attaching scanned documents to patients healthcare records p. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team q. Manage all queries (including administrative queries) as necessary in an efficient manner r. Carry out system searches as requested s. Maintain a clean, tidy, effective working area at all times t. Monitor and maintain the reception area and notice boards u. Support all clinical staff with general tasks as requested Secondary Responsibilities In addition to the primary responsibilities, the medical administrator may be requested to: a. Partake in audit as directed by the audit lead b. Produce meeting agendas and record the minutes of meetings c. Support administrative and reception staff, providing cover during staff absences d. Complete opening and closing procedures in accordance with the duty rota e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently f. Ordering and monitoring of stationery supplies

We are currently looking to recruit 2 x Senior Safeguarding Administration Officers to join our team within Gateshead.

Duties Of The Role:

* The main duty within this role will be to record minutes within child protection meetings using a laptop to record.

* Provide administration assistance to the child protection team as and when required.

* Creating reports with the taken minutes and relaying it back to the correct departments.

Duties Of The Role:

* Candidates must have previous, similar experience.

* Must have 5 GCSE's including English and Maths at Grades A-C (5-9)

Pl4ease refer to the attached Job Description for the full list of duties and responsibilities for this role.

Please see the attached documentation for full details of job description and main responsibilities of the role.

Overall responsibility for providing an efficient administrative support service to clinicians to meet internal and external standards/performance indicators. Line Management responsibility for staff in department/group or departmental process e.g. sickness absence (return to work interviews), appraisal, recruitment & selection, annual leave cover, Standing Operating Procedures, technological changes and MDT management/Virtual clinics. Provides support to identified clinicians: managing diaries; support with software systems, organising meetings, rotas, leave & associated cover, teaching, training, performance and induction activities. Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management. Oversee patient pathway (RTT, Diagnostics and Cancer) progress for nominated clinicians; calculating referral to treatment dates, monitoring progress and following up activity (e.g. investigations), liaising with Waiting List team as required, arranging inter provider referral & transfer of information and investigating potential breaches identified by the Waiting List Manager. Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments (< 1 week) within patient pathway requirements and Service Level Agreements. Main point of contact for patient and third parties (e.g. other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians. Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required. To provide a service for the transcription and typing of communications, reports and correspondence in line with trust contracted timescales across the relevant service line through appropriate prioritisation delegation and supervision. To monitor expenditure for a delegated budget from the relevant Administration Manager e.g. stationery and timesheets.

Overall responsibility for providing an efficient administrative support service to clinicians to meet internal and external standards/performance indicators. Annual leave cover, Standing Operating Procedures, technological changes and MDT management/Virtual clinics. Provides support to identified clinicians: managing diaries; support with software systems, organising meetings, rotas, leave & associated cover, teaching, training, performance and induction activities. Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management. Oversee patient pathway (RTT, Diagnostics and Cancer) progress for nominated clinicians; calculating referral to treatment dates, monitoring progress and following up activity (e.g. investigations), liaising with Waiting List team as required, arranging inter provider referral & transfer of information and investigating potential breaches identified by the Waiting List Manager. Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments (< 1 week) within patient pathway requirements and Service Level Agreements. Main point of contact for patient and third parties (e.g. other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians. Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required. To provide a service for the transcription and typing of communications, reports and correspondence in line with trust contracted timescales across the relevant service line through appropriate prioritisation delegation and supervision. To monitor expenditure for a delegated budget from the relevant Administration Manager e.g. stationery and timesheets.

Provide a high quality clinical typing service as delegated by the Senior Medical Secretary, including; clinic instructions/outcomes, update routine information in procedural documents etc. Action tasks arising from typing; including updating systems, outcome codes, internal re-referral, ITP & image transfer. Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required. To contribute as delegated by the Senior Medical Secretary to ensure the effective and efficient delivery of the clinical administration function. Providing cover and assistance to the wider team where necessary as deemed by the Admin Manager.