Total 3 Contract job vacancies

What's this role about?

The Account Development Executive role in Chubb offers you the opportunity to

connect customers with products that meet their needs, by marketing Chubb's

insurance policies to the mass markets through outbound telemarketing.

In this role you will...

• Deliver sales targets and meet campaign key performance indicators (KPIs)
• which includes sales targets, call quality and operational standards
• Conduct telemarketing calls to promote General Insurance products with
• clear product knowledge and references, to existing and prospective
• customers
• Identify opportunities to cross-sell and up-sell
• Convert leads provided by the company to sales through telemarketing
• activities
• Ensure all call activities are conducted with full adherence to regulations and
• in line with Quality Assurance standards
• Update customer information in the database
• Note: Relevant training will be provided

What we're looking for

Requirements

• Minimum GCE 'O' level/SPM equivalent
• Prior experience working in telemarketing or sales function and/or
• the financial services sector preferred
• Insurance Certificate in General Insurance (BCP, PGI, HI) will be an added advantage

Knowledge, skills and abilities

• Proficient in English
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills

Training

• Chubb has a unique study and training program where candidates will be well supported.
• Trainer will be there to teach them on the insurance papers and how to pass the papers
• While attending Study Program, candidates will still be paid for their basic salary
• All training and exams will be sponsored (up to 6 times)

Commission Info / Sales Target

• Trainee Target: $3500
• Threshold (within 6 months of hire): $6000 (easy to achieve), anything above will be commissioned
• Average commission: $500 - $6000 (Typical closure will give you about $500 sales amount)
• No rollover
• Commission tiering starts from 8%, 10%, 12%, 22% (Highest tiering would require $20K sales)

Bonus

New hires under the Study Program will receive retention bonus in 2 payments, provided the following criteria is met:

1. Within 6 months of employment

• Achieve Category C Targets*
• Receive $1,000 retention bonus

2. Within 1 year of employment

• Achieve Category B Targets* for 4 months (need not be consecutive months)
• Receive another $1,500 retention bonus

*Category B and Category C Targets will be shared with the candidates after they are successfully onboarded with Chubb.

For candidates who have already been shortlisted and accepted our offer prior to this announcement, we will manage them separately once they join us.

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance