Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
This position will be assigned to support contingency operations and cross service coverage operations as Medical Support Assistant (MSA), for the Central Arkansas VA Healthcare System. The MSA is responsible for a wide range of assignments and provides administrative support to increase scheduling and communication integrity across all services. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting).
The primary duties of the Medical Support Assistant (MSA) may include but are not limited to:
- Collects and updates insurance information from Veterans, family members and other eligible patients.
- Schedules and reschedules patients for treatment.
- Interviews patients for appointments.
- Refers patients to other medical specialty clinics
- Prepares correspondence and memos as needed.
- Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- Promotes Veteran registration for and utilization of HealtheVet (MHV).
- Stocks basic office supplies for the clinical area.
- Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Updates all patient demographics.
- Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- Assures that all appropriate VA forms are used correctly, and regulations followed.
- Schedules outpatient appointments using Veterans Health Information Systems and Technology Architecture (VISTA) or DHCP scheduling options and VS GUI (when available).
- Consults with clinic staff when processing physician scheduling and administrative orders.
- Reviews and documents medical outpatient and inpatient electronic health records as well as administrative records.
- MSAs at this level refer all questions regarding medical attention to the appropriate health care team member.
Work Schedule: Typically 11:30PM-8:00AM; alternating weekends and holidays; Schedule will be discussed during the interview process and is subject to change based on Agency needs.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 598-00010-F, 598-00011-F, 598-00012-F.
Permanent Change of Station (PCS): Not Authorized
Starting at $35,499 Per Year (GS 00-5)