£24,960 PAJob OverviewJob objectives and responsibilitiesResponsibility and accountability for; requesting, chasing, troubleshoot.....
£24,960 PA
Job Overview
Job objectives and responsibilitiesResponsibility and accountability for; requesting, chasing, troubleshooting and obtaining, compliant references, within client SLA date. Ensuring the on time delivery of high integrity, fully compliant background check dossiers to our clients. This should be undertaken in the most expedient and cost-effective manner possible. Providing a high level customer service carefully managing the applicant experience and guiding each applicant through the multitude of checks that require their direct involvement and also to ensure they understand and are comfortable with their progress through the process.
Main Duties
- Responsible for the on time completion and delivery of robust, high integrity and compliant dossier submissions.
- Researching the right people to provide compliant references and obtaining their full contact details. Speaking to potential referees and persuading them to provide an admissible reference.• Review all tasks daily - Requesting references, Chasing references via the phone, responding to applicant and referee emails. Ensure everything has been completed within the specified SLA's.
- Strong knowledge of, correct application and adherence to the appropriate referencing rules and client requirements.• Utilise our own in-house portal to track all activities in relation to applicants and the progress of their background checking in a clear and concise manner.• Providing telephone advice and guidance to customers throughout the process in a professional and caring manner.• Accepting receipt of a reference on behalf of the company, after ensuing that it is 100% compliant.• Dealing with any applicant concerns in a sensitive manner.• Assembly of each reference within a final application, in order to produce an admissible dossier for a client and/or regulator.• Final checking of dossiers before being submitted to our clients.
- Ensure compliance with Mitie's information security policies, standards and procedures.
- Report actual and suspected security incidents to the Information Security team.
What we are looking for
- Ability to work as part of a team• Ability to manage workload to meet own and team deadlines• Excellent punctuality / attendance• High level of commitment and professionalism• Adaptable with flexible and positive attitude• Excellent interpersonal skills• PC skills: Microsoft Office, Outlook, Word, Excel and PowerPoint
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
