Contract Type: Fixed Term for 12 Months
Working Hours: 37 Hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is £25,992 rising to £26,835 per annum (pro rata for part-time)
Location: The Mary Potter Centre, Hyson Green, Nottingham, NG7 5HY
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
HSCCs support the successful delivery of Adult Social Care (ASC) through the provision of excellent customer service to all customers (including members of the public, citizens, commissioners, health colleagues, ASC employees and other agencies). They act as point of contact for telephone, e-mail, website and written enquiries directed to the service area. They provide the team’s administrative functions processing and recording assessments and referrals.
HSCCs also send correspondence which includes legal documentation and organise, develop and maintain accurate and confidential records and filing systems.
About You
The successful candidate will provide support to various Adult Social Care Teams, which completes assessments to ensure that decisions are made in the best interests of citizens.
We are a small supportive team based at The Mary Potter Centre. The successful candidate will work closely with one other HSCCs. Hybrid working from home is available by negotiation in this role.
The ideal candidate will have:
- Ability to assist in resolving and monitoring non-complex customer queries or complaints;
- Experience of undertaking a range of office and administrative duties including inputting referrals onto electronic systems, answering the phone and taking messages, filing, photocopying and scanning documents;
- Ability to manage your own workload;
- Ability to respect and maintain confidentiality when dealing with sensitive and complex information;
- A DBS enhanced check for a regulated activity is required for this post.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Donna Wilde, by email at donna.wilde@nottinghamcity.gov.uk
Closing Date: 27th November 2024
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home
By applying to this job, you agree to our Terms & Conditions.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
