Total 199 job vacancies in 284 Romford Road, London, England, E7 9HD

We are seeking a dedicated and compassionate Probation Officer to join our team in Brent, London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of £26.55- £29.30 per hour and provides the flexibility to support a healthy work-life balance.

Responsibilities:

1. 
   Case Management:
   • Oversee a caseload of individuals on probation, conducting regular assessments to monitor progress.
   • Develop and implement individualised rehabilitation plans based on risk and needs assessments.
2. 
   Counselling and Support:
   • Provide counselling and support to individuals to address underlying issues contributing to criminal behaviour.
   • Collaborate with external agencies and professionals to ensure comprehensive support for probationers.
3. 
   Monitoring and Compliance:
   • Monitor and enforce compliance with probation conditions.
   • Conduct regular check-ins, drug testing, and home visits to ensure adherence to guidelines.
4. 
   Documentation and Reporting:
   • Maintain accurate and up-to-date case records and documentation.
   • Prepare detailed reports for court hearings and other relevant stakeholders.
5. 
   Community Engagement:
   • Establish and maintain positive relationships with community resources to facilitate successful reintegration.
   • Organize and participate in community programs aimed at preventing recidivism.
6. 
   Crisis Intervention:
   • Respond promptly to crises and emergencies, providing appropriate interventions and referrals.

Qualifications:

• Bachelor's degree in Criminal Justice, Social Work, Psychology, or a related field.
• Proven experience in probation, parole, or a related field is preferred.
• Strong understanding of criminal justice procedures and rehabilitation principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant legislation and regulations.

Benefits:

• Competitive hourly pay of £26.45.
• Flexible working hours to support work-life balance.
• Opportunities for professional development and training.
• Positive and inclusive work environment.

If you are passionate about making a positive impact on individuals' lives and contributing to community safety, we invite you to apply for this rewarding Probation Officer position in London. Join us in our mission to promote rehabilitation and foster positive change in the lives of those under probation.

If you are interested in the role, or know of anyone who may be, please contact Mark at Service Care Solutions on 01772 208962 or email mark.white@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Service Care Legal are currently recruiting on behalf of a London Borough Council who are seeking a Housing Lawyer to join their team on a contract basis. Please find below further details with regards to this position.

ROLE: Housing Lawyer (ASBO)
LOCATION: London
RATE: £40.00 to £50.00 per hour
CONTRACT: 3 months ongoing

Please note that this would be hybrid working (2 days per week)

The Role of the Housing Lawyer

• To undertake a substantial caseload of anti-social behaviour (ASB) matters
• Cases will relate to the Housing Act 1985, Housing Act 1996, Crime and Disorder Act 1998, Anti-Social Behaviour Act 2003, Equality Act 2010, Anti-Social Crime and Policing Act 2014 & Domestic Abuse Act 2021
• To draft, negotiate and agree legal documentation arising out of the exercise of the Council's anti-social behaviour/housing litigation functions

The Person

• A qualified Solicitor, Legal Executive or Barrister with a current practising certificate
• A strong technical understand in relation to ASBO law in a public sector
• Previous working experience within a local authority

If this Housing Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Accountant
Location: London
Contract: Temporary (4-month initial)
Rate: £400.00 per day
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Service Accountant (Adults Social Care) to join the team on a temporary basis. The postholder will provide professional financial advice and support to the Adult Social Care division based on a sound understanding of the business and the regulatory/accounting regime.

Main Responsibilities

• Co-ordinate both the revenue and capital budget preparation, budget monitoring and closure of accounts work for the relevant service area.
• Forge an excellent working relationship with the service directorate, whilst maintaining professional integrity and not compromising on financial best practice.
• Lead and/or participate in improvement projects or matrix management projects as directed, as part of the Division's transformation and improvement agenda.
• Produce or assist in producing financial advice and support to elected Members, Corporate Directors, senior managers, budget managers and colleagues within the Finance Division to the highest professional standards and within prescribed timescales.
• Quality assure managers forecasts and produce timely and accurate monthly capital and revenue monitoring reports, ensuring that variances are investigated and managed, risks are recognised, and forecasts are robust.

Candidate Criteria

• CCAB/CIMA Qualified Accountant or equivalent
• Experience of working within an Adults Social Care Finance environment preferably in Local Authority.
• Experience of co-ordinating revenue and capital budget preparation and monitoring.
• High-level financial reporting skills with the ability to produce clear and concise information for senior members
• Great communication skills with the ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Project Support Officer
3-Month Initial Contract | 36 Hours Per Week
£21 Umbrella / £16 PAYE per Hour | Hybrid Working (1-2 Days in Office)

About the Role:
Southwark Council is seeking a dedicated and motivated Project Support Officer to join our Lifelong Links Team on an initial 3-month contract. This role is pivotal in supporting the operational success of the Lifelong Links project, ensuring children in care can maintain and build vital relationships with their families and communities, addressing gaps in the care system identified by the Care Inquiry of 2013.

As a Project Support Officer, you will work closely with the Team Manager to deliver effective day-to-day support to the Lifelong Links Team, playing a crucial part in supporting children in care to form and sustain lifelong relationships with family members and friends.

Key Responsibilities:

• Provide essential project support to the Lifelong Links Team.
• Assist with the oversight of the team's day-to-day operations.
• Review children's files and extract key information relating to their history with Children's Social Care.
• Support the development and management of genograms (family trees) for children using GenoPro.
• Collaborate with team members to ensure effective coordination and communication.

Essential Skills and Experience:

• Experience of Mosaic is desired but not essential.
• Proven ability to review children's files and access key information on their historical involvement with Children's Social Care.
• Strong organisational skills and attention to detail.
• Ability to work both independently and as part of a team.
• Excellent communication skills, both verbal and written.

Contract Details:

• Contract Length: 3 months (with potential to extend).
• Hours: 36 hours per week.
• Rate of Pay: £21 umbrella per hour / £16 PAYE per hour.
• Hybrid Working: 1-2 days in the office based in Southwark, with flexibility for remote work.

How to Apply:
If you are passionate about making a difference in the lives of young people and have the skills and experience required, we would love to hear from you. Please submit your application with your updated

• Journey Mapping: Design and develop detailed customer journey maps, capturing all touchpoints, interactions, and emotions.
• Collaboration: Work with the Customer Journey Manager and cross-functional teams to align journey designs with organizational goals.
• Workshops and Feedback: Lead workshops with residents and stakeholders to gather insights, validate journey maps, and identify areas for process improvement.
• Service Blueprinting: Use service blueprinting techniques to map both customer-facing and back-end processes.
• Digital Tools: Create and update interactive journey maps using digital platforms like Miro, Figma, or similar tools.
• Reporting: Present detailed journey maps, insights, and recommendations to the team and leadership, highlighting actionable improvements.
• Customer Experience: Ensure the highest standards of customer care, addressing any challenges and optimising the experience for residents.

• Proven experience in service design, customer experience or user experience (UX) roles.
• Familiarity with journey mapping and service blueprinting techniques.
• Strong ability to collaborate with cross-functional teams and stakeholders.
• Proficiency in using digital tools such as Miro, Figma, or similar for journey mapping.
• Experience in the housing sector or working within public sector services is advantageous.
• Excellent communication and presentation skills, with the ability to convey complex ideas clearly.
• Ability to work independently and take ownership of projects.

• A proactive approach to problem-solving and identifying areas for service improvement.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• Familiarity with data analysis tools and CRM platforms (Salesforce, etc.) is a plus.

We're looking for two kind, compassionate and resilient Waking Night Support Workers to join our Young People Mental Health service in Ealing.

£20,514.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.

The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.

Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.

This is a Waking Night role working to support young people throughout the night at the service.

This role consists of three weekly shifts from 22:00 to 08:00, with double cover for each shift.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with young people and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Ability to advocate for young people in different professional and community spaces
Values working collaboratively with young people to ensure the service best meets their needs.
An understanding of peoples' contexts and how this might be impacting them their lives and mental health
Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
Plans and encourages involvement in local activities.
Approachable and open behaviour
Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team
Confident in the completion of regular paperwork and is well organised
Flexible
Open to feedback and self development
Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes
Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
Is respectful, articulate and sensitive in style of communication
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.

Desirable:

Experience working in complex mental health environments

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Mental Health Night Support Worker to join our Mental Health service in Islington.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support workers at Islington Mental Health Accommodation Pathway work within a multi-disciplinary team, providing support to customers with a range of mental health and support needs. This will include support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality, evidence-based care and risk management strategies. You will be highly motivated and committed to continuous professional development. You will be committed to supporting customers through their recovery journey and skilled in engaging them with their move-on pathway.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
* Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
* Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
* Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
* Key-working the most complex service-users with particular needs aligned with the post holders specialism
* Create Risk management and support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Socially adept, networks widely, well connected in sector, influential
- A strong leader with excellent interpersonal skills
- Approachable, open & professional behaviour
- At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
- Drives change, enjoys dynamic diverse environments, and demonstrates entrepreneurialism, creativity and innovation
- Demonstrates significant confidence and high levels of self-esteem

What you'll bring:

Essential:
- Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) or experience in the social care/charity sector.
- Experience building and develop strong professional partnerships with external providers aligned to their specialism
- IT Literate

Desirable:
- 2-3 years experience providing targeted recovery focussed support to individuals with needs around trauma, mental health, substance use and dual diagnosis.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Young People Mental Health service in Ealing.

£28,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.

The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.

Specialist Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.

The Specialist Support Worker role involves early shifts (8:00-16:00) and late shifts (14:00-22:00) throughout the week, including some weekends each month.

This is a one-year role, starting in January 2025, with the possibility of extension.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with young people and creating a positive atmosphere
Carrying out holistic assessments which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to support young people in their journey
Ensuring ongoing assessment and management of risks within an attitude of 'positive risk taking
Supporting young people to access relevant services and empower them to self-manage their medication through informed consent and decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes

for the full list please see our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Ability to advocate for young people in different professional and community spaces
Values working collaboratively with young people to ensure the service best meets their needs.
An understanding of peoples' contexts and how this might be impacting them their lives and mental health
Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
Plans and encourages involvement in local activities.
Approachable and open behaviour

for the full list please see our website.

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.
Specialist knowledge relevant to supporting young people with a Mental Health diagnosis.

Desirable:

Experience of working in a complex mental health environment
Demonstrable experience of trauma-informed practice

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

kitchen team member | full time

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection – we call it be you, be wagamama. whether you’re looking to start a career in the kitchen or just looking for a wok inspired side hustle this could be the role for you. with over 165 uk restaurants and growing, we’re on a mission to nourish us all from bowl to soul

the role |

as a kitchen team member at wagamama you'll play a key role in our kitchen, preparing and serving our fresh food to standard with care. working alongside a talented team of over 100 nationalities, not only will you gain key life skills at wagamama, you'll make great friends too, all whilst ensuring that our guests receive delicious food the wagamama way

if you...

• would love to provide exceptional dishes for our guests
• have a genuine passion for fresh food, we don’t use microwaves or heat lamps in our kitchens
• like buzzing environments, keeping organised and have excellent attention to detail
• foster a positive, inclusive work environment and empower others to thrive through training and personal growth opportunities

we’d love to hear from you

wok’s in it for you |

• weekly pay + share of the tips
• flexible hours to support your side hustle
• free food on shift – yes anything from our menu! plus 50% outside of work to treat your friends + family
• an industry leading family friendly policy (any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay)
• fresh clean uniform provided by us for each shift
• be the first to experience our brand-new menus
• wagamama parties throughout the year with vip guests
• be known nationwide as a wok star – our national recognition programme

in addition to this, we offer the usual such as, pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards

be you be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

front of house team member | full time

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection – we call it be you, be wagamama. whether you’re looking to start a career in hospitality or just looking for a noodle inspired side hustle this could be the role for you. with over 165 uk restaurants and growing, we’re on a mission to nourish us all from bowl to soul

the role |

as a front of house team member, you’ll play a key role by providing a brilliant experience for our guests. working alongside a talented team of over 100 nationalities, not only will you gain key life skills at wagamama, you'll make great friends too, all whilst creating memorable moments for our guests

if you...

• would love to provide exceptional service to our guests, greeting and seating them when they arrive + ensuring they feel looked after
• have a genuine passion for our food, and bringing our menu to life through recommendations
• like buzzing environments, are proactive, organised + have great attention to detail
• foster a positive, inclusive work environment and empower others to thrive through training and personal growth opportunities

we’d love to hear from you

wok’s in it for you |

• weekly pay + share of the tips
• flexible hours to support your side hustle
• free food on shift – yes anything from our menu! plus 50% outside of work to treat your friends + family
• an industry leading family friendly policy (any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay)
• bring your own style – uniform powered by pangaia, customised by you
• be the first to experience our brand-new menus
• wagamama parties throughout the year with vip guests
• be known nationwide as a love above the door legend – our national recognition programme

in addition to this, we offer the usual such as, pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards

be you be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

kitchen porter | full time

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection – we call it be you, be wagamama. whether you’re looking to start a career in the kitchen or just looking for a wok inspired side hustle this could be the role for you. with over 165 uk restaurants and growing, we’re on a mission to nourish us all from bowl to soul

the role |

as a kitchen porter at wagamama you'll play a key role in our kitchen, keeping our kitchen clean, safe + organised. you’ll work alongside a talented team of over 100 nationalities, to make sure they have the right support and help at just the right time to keep the kitchen running smoothly, assisting with food preparation and dishwashing. not only will you gain key life skills at wagamama, you'll make great friends too, all whilst ensuring that our guests receive delicious food the wagamama way

if you...

• would love to provide exceptional experiences for everyone
• have a genuine passion for fresh food, we don’t use microwaves or heat lamps in our kitchens
• like buzzing environments, keeping organised and have excellent attention to detail
• foster a positive, inclusive work environment and empower others to thrive through training and personal growth opportunities

we'd love to hear from you

wok’s in it for you|

• weekly pay + share of the tips
• flexible hours to support your side hustle
• free food on shift – yes anything from our menu! plus 50% outside of work to treat your friends + family
• an industry leading family friendly policy (any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay)
• fresh clean uniform provided by us for each shift
• be the first to experience our brand-new menus
• wagamama parties throughout the year with vip guests
• be known nationwide as a love above the door legend – our national recognition programme

in addition to this, we offer the usual such as, pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards

be you be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

Full-time Kitchen Team Member vacancy at GAIL's!

If you love the smell of freshly baked bread and always work with a smile, then please read on!

We are looking for Kitchen Team Members who have a passion to join the GAIL’s family and for great food made from quality ingredients. You should be motivated by teamwork and willing to help others. With no day being the same, you must be adaptable and positive to deliver our fresh food, bread and cakes to high standards whilst maintaining food safety standards.

You will be working at pace to prove and bake items for our beautifully presented displays. You’ll know our products and recipes inside out and take initiative to learn more.

Our bakeries open early so typically Kitchen Team Members will start early too – it will vary between bakeries but typically around 5:30am – 6:30am

As appreciation for being a reliable Kitchen Team Member who is always on time and hardworking, we will treat you to amazing benefits including:

• Free food and drink when working
• 50% off food and drink when not working
• Pension Scheme
• Discounts and Savings from high-street retailers and restaurants
• 24 hour GP service
• Cycle to work scheme
• Twice yearly pay review
• Development programmes for you to RISE with GAIL’s

purpose |

the head of service and operations is a strategic leadership role responsible for overseeing the day-to-day technology operations for a leading restaurant group with significant operations across the uk and us. this individual will drive operational excellence, ensure smooth delivery of services, and manage relationships with outsourced managed service providers (msp’s) to support business objectives. A strong stakeholder manager, the ideal candidate will have a strong background in technology operations within the hospitality sector, experience in managing msp’s, and a deep understanding of the restaurant industry’s unique needs, from point-of-sale (pos) systems to customer experience platforms.

key accountabilities |

strategic service leadership

• develop and implement a strategic roadmap for technology service and operations aligned with business goals in the uk and us markets.
• partner with senior leadership to ensure technology service offerings support current and future business initiatives, particularly as they relate to customer experience and operational efficiency.

managed service provider (msp) management

• oversee and manage the relationship with outsourced msp’s, including contract negotiations, performance reviews, and ongoing service-level agreements (sla’s).
• ensure msp’s deliver high-quality services that meet or exceed sla requirements and support the organisation’s operational needs.
• drive continuous improvement and innovation in partnership with msp’s to enhance service quality and cost-efficiency.

operations and service delivery

• lead the day-to-day operations of the technology function, including network infrastructure, operations monitoring, asset management, software licence management and work to maintain optimal service performance.
• oversee the technology service desk, ensuring timely resolution of issues affecting restaurants, from pos systems to back-of-house technology.

incident and problem management

• establish a proactive incident management framework, including escalation protocols, root cause analysis, and preventive measures.
• collaborate with msp’s and internal stakeholders to address and resolve incidents quickly and minimize business disruption.

It/tech governance and compliance

• ensure technology operations comply with relevant regulatory standards in both the uk and us, including data protection and cybersecurity protocols.

budget and cost management

• oversee budgeting and financial management for technology operations, ensuring that expenditures align with budgetary goals.
• identify cost-saving opportunities within the operations, particularly in collaboration with msp’s, while maintaining service quality.

team leadership and development

• lead, mentor, and develop a team of technology operations professionals, promoting a culture of accountability, innovation, and collaboration.
• work closely with cross-functional teams (e.g., product, marketing, and restaurant operations) to align technology efforts with broader business goals.

key stakeholders |

• restaurant teams, area managers and regional directors
• managed service providers account directors and senior team
• finance business partner
• people team business partner
• technology product managers
• head of technology change

key skills + experience |

• strong stakeholder management and an ability to explain technology jargon in laymans terms.
• bachelor’s degree in information technology, computer science, or a related field; an mba or master’s degree in a relevant discipline is a plus.
• 10+ years of experience in technology operations, with a minimum of 5 years in a senior leadership role, preferably in the hospitality, retail, or restaurant industry.
• proven experience managing outsourced msp’s, including contract negotiations, sla management, and performance optimization.
• deep understanding of the technology landscape in the hospitality sector, including pos systems, crm platforms, mobile apps, and digital ordering solutions.
• strong knowledge of it governance, compliance, and regulatory requirements in both the uk and us.
• demonstrated success in managing technology budgets, cost controls, and operational efficiency improvements.
• excellent leadership, communication, and interpersonal skills with a track record of building and developing high-performing teams.
• ability to work effectively in a fast-paced, dynamic environment and adapt to changing business needs.