Total 9 Director/C-Level job vacancies in Hillingdon, UB8 3NN

The Hillingdon Hospital serves the local population of Hillingdon, playing an important role in the diagnosis of cancer, and treatment of common cancers. A key focus of this role will be to deliver sustainable resilient cancer pathways, to ensure the Trust is able to consistently deliver the constitutional standards and provide a high-quality patient experience.

Accountable to the Chief Operating Officer and working in partnership with Clinical Directors and Divisional/ Lead Nurses, this post is responsible for operational delivery, operational performance, financial performance, governance, change, and business development across the Directorate. You will provide effective leadership and be a key member of the Trust’s and Division’s senior management teams.

The postholder will be required to:

Use their operational credibility to deliver robust systems and take stakeholders on an improvement journey for the benefit of patients and deliver change at scale and pace to improve cancer services and understand treatment variation.

Build appropriate trust and engagement through effective stakeholder engagement and clear strategic thinking to ensure delivery of the Cancer Strategy

Prepare, collate and present programme updates to ensure clear understanding of the current position

Use analytical skills to understand and solve problems

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.


This advert closes on Friday 1 Nov 2024

For Job description and person specification please see the attached documentation. Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Interview date TBC

For further information about the opportunity, please contact: Name: Margaret CoyleJob Title: Chief of Service, Surgery (PA Judith Pennycooke)Phone Number: 0300 422 5177Email address: margaret.coyle2@nhs.net judith.pennycooke@nhs.netor Name: Alan ShewardJob Title: Chief Operating Officer (PA Suzanne White)Phone Number: 0300 422 3547Email address: alan.sheward@nhs.net suzanne.white7@nhs.net Expected Interview Date: Tuesday 9th July 20024

This role entails providing financial leadership to the divisional and local borough management teams, both in managing the short-term financial challenges and budget management responsibilities as well as supporting longer term financial planning. As an active member of the Trust Senior Finance Team, to develop insight into financial performance, including internal benchmarking and analysis tools, unit costing, service line reporting and the use of other analytic tools and to influence the overall Trust financial plan including the impact on the Division. The post holder will provide high level financial support to business cases for service developments and preparation of bids for new services, in line with Trust procedure, ensuring business cases are produced for investments utilising recognised investment appraisal techniques to recommend which option is most financially viable taking account of any risks, benefits and sensitivities. The post holder will oversee the divisional CIP identification and delivery process, establishing reporting processes and monitoring tools to track performance and where necessary lead the discussion and agreement of issues and action plans across the Division and ensuring consistent reporting to the central financial management team. Working with the Managing Director and other senior members of the Divisional team is required, to play a key role in devising the Divisions strategic and annual business plans.

The role is the most senior Borough Operational Manager, jointly accountable with the Clinical Director, for the provision of mental health services. This role will lead and deliver the operational management of services ensuring oversight of transformation plans in line with the Trust model and Long-Term Plan. Strategically this role will lead mental health in relevant Trust and partnership forums, and in particular leading CNWL's representation in the place-based partnerships at borough level.

The post holder will be expected to demonstrate a personal commitment to fairness and will focus on ensuring fairness in all that we do. This is not limited to but includes service delivery and people management, ensuring that process, resource allocation and availability of opportunity operate in a transparent, consistent and non-discriminatory ways.

The post holder needs to work as a dynamic, innovative leader using a positive, strong influencing style to ensure services are run effectively and to budget, ensuring that the Trust is portrayed in a positive and collaborative manner. Key responsibilities include positive relationship managements with a range of stakeholders that exist with all local carer and user groups. The role will support the Leadership and Divisional Management Team in the agreement and delivery of strategic and operational service plans for Mental Health Services in the Borough.

To work across boundaries to ensure a seamless service for patients and facilitate patient flow between Inpatient and Community Services.

To ensure the delivery of all operational priorities as agreed.

To play a leading role in the Trust’s Transformation agenda, working closely with the divisional transformation to embed change in the borough across transformational programmes including, but not limited to, the Digital programme, the Urgent Care Programme, Development and Sustainability of Community Hubs in the transformation of Community Services.

To oversee the embedding of QI throughout the Borough.

To support the Divisional Assistant Director of Finance as required to establish and agree income and expenditure budget plans for agreement by the Divisional Board.

To lead the Borough Management Team in delivery of priorities, contracts and services within agreed resources.

To ensure the implementation of all statutory requirements, Trust policies, Standing Orders and Standing Financial Instructions throughout the borough.

To lead on the development of the borough’s annual Cost Improvement Programme as where appropriate leading and participating in relevant divisional and Trust wide schemes.

Support the Triumphant Leadership Team in the development of strategic and service plans to implement and achieve the strategic objectives and visions of the Foundation Trust and its partners.



As the Borough Director you will work with in partnership with the Borough Clinical Director and be responsible for supporting the effective and efficient delivery of the day-to-day operational performance, ensuring sustainable delivery of high-quality care, safety processes, operational standards and quality / service improvement programmes.

You will be a natural leader, with a commitment to establishing trusted relationships, strong business understanding and a curiosity when it comes to complex issues. You will be passionate about improvement and influencing change. Core to success will be your ability to facilitate and support collaborative working both internally and externally to the Trust, to ensure the delivery of high-quality patient care. Experience of system working, a background in operational management and prior experience within mental health Services is essential.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
• To work to achieve effective partnerships working across organisational boundaries to ensure that services meet the needs of all communities in the Borough, challenge discrimination and promote good
• To ensure legal and statutory obligations are fulfilled in line with governance requirements within the resources available.
• To identify and manage risks facing the Borough, Division and Trust to ensure it remains financially and organisationally viable and delivers effective
• To operate as an effective member of Divisional Senior Management
• To undertake such other duties within the scope of the role as may be determined, from time to time, by the Managing
• With other senior manager colleagues, participate as a member of the Senior Manager on- call roster to ensure effective managerial out-of-hours support is
• The delivery of high-quality clinical care and services that promote recovery within available budgets, through effective management of
• All local and national targets delivered within a safe, high quality
• Efficient systems in place to optimise the use of beds and clear service user
• Staff deliver high quality services that demonstrate the trust values of compassion, respect, empowerment, and
• Operational management integrated with the care quality agenda through senior management care quality groups and business meetings.
• Appropriate management capacity at all levels within a structure which delivers responsive, safe and reliable
• Operational management within the service visibly
• To undertake such other duties within the scope of the role as may be determined, from time to time by the Managing


This advert closes on Thursday 28 Mar 2024

Proud member of the Disability Confident employer scheme

To work to achieve effective partnerships working across organisational boundaries to ensure that services meet the needs of all communities in the Borough, challenge discrimination and promote good To ensure legal and statutory obligations are fulfilled in line with governance requirements within the resources available. To identify and manage risks facing the Borough, Division and Trust to ensure it remains financially and organisationally viable and delivers effective To operate as an effective member of Divisional Senior Management To undertake such other duties within the scope of the role as may be determined, from time to time, by the Managing With other senior manager colleagues, participate as a member of the Senior Manager on- call roster to ensure effective managerial out-of-hours support is The delivery of high-quality clinical care and services that promote recovery within available budgets, through effective management of All local and national targets delivered within a safe, high quality Efficient systems in place to optimise the use of beds and clear service user Staff deliver high quality services that demonstrate the trust values of compassion, respect, empowerment, and Operational management integrated with the care quality agenda through senior management care quality groups and business meetings. Appropriate management capacity at all levels within a structure which delivers responsive, safe and reliable Operational management within the service visibly To undertake such other duties within the scope of the role as may be determined, from time to time by the Managing

The duties and responsibilities will include, but will not be limited to, the following: Developing the Neighbourhood Team Service Delivery Work in partnership with the Clinical Directors in leading the transformational changes required. Develop and propose new place based KPIs that are meaningful and support new ways of working. Develop, implement, and participate in Neighbourhood Leadership and multi-disciplinary meetings aligning frontline health and social care teams such as Community Nursing, Mental Health professionals, Community Pharmacists, Physiotherapists, Social Prescribers and third sector around the needs of the population. Foster a team of teams that builds on the strengths and diversity of the parts to achieve more and bridge the differences in working behaviours and histories in effective constructive ways. Build and maintain highly effective and open relationships within and between teams. in line with the needs of the diverse range of organisational stakeholder interests. Foster a culture of innovation through working in collaboration with HHCP partners building an environment in which neighbourhood working can flourish. Actively build, develop, and nurture key relationships maintaining networks internally and externally, including national networks. Utilise problem solving skills to respond to sudden unexpected demands with an ability to analyse complex facts and situations and develop a range of options. Take decisions on difficult and contentious issues to overcome challenges within the neighbourhood, between teams, or where teams need hurdles removed. This is a key leadership role that provides the space for the delivery teams to get on with better patient care. Population Health Management Work closely with the HHCP Data Lead, WSIC, Public Health and Neighbourhood Management Team to utilise available population health and activity data to provide insight, drive priority setting, service redesign, implementation and evaluation of new ways of working. Use collaborative co-design and improvement methodologies to design, develop and deliver initiatives. Develop and implement systems for measurement and evaluation to improve Neighbourhood working across the borough including working with Brunel University to support evaluation efforts. Work closely with community organisations and networks to ensure each initiative tackles issues that are pertinent to the community. Ensure population health management methodology is applied to the benefit of the health and wellbeing of the local population. Transformation Programme Delivery Work with the Clinical Directors and Integrated Neighbourhood teams to design and implement clinical and non-clinical pathways, systems and processes that enable a range of partner organisations to work together as a single, integrated team. Working with the Transformation team, using project management methodologies to develop new ways of delivering care that improve patient outcomes, ensuring that service redesign reduces transactional inefficiency and duplication for patients and care professionals and increases the personalisation and localisation of care. Represent the neighbourhood on the design, development and running of the neighbourhood hub, overseeing and facilitating the neighbourhood operating model across the various partners and facilities. Drive improvements in patient record access, enabling partners to view and contribute to information, reducing the need for patients to repeat their story. Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders. Working with HHCP Quality and Governance Committee to establish and implement governance and reporting structures for Place. Work with system colleagues to identify synergies across projects and ensure work is not duplicated and manage interdependencies between projects. Performance Management and Reporting Develop and implement qualitative and quantitative measures to determine performance against the organisational strategy. Report progress against the strategy through personal representation at senior management forums and by written reports to appropriate boards and groups of staff. Present complex information in a clear, understandable and audience-appropriate manner to a wide variety of stakeholders, including senior management and board level groups. Deliver high quality update reports as required using a range of reporting tools and mechanisms providing analysis, interpretation and comparison of options where required. Understand and share information on Contracts, KPI and Finance that may support the delivery of the Integrated Neighbourhoods and work to develop and recommend a new framework that meets new ways of working. Finance and Benefits Realisation Have experience of budgetary processes include evaluating the value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and complies, with contractual terms and conditions. Support the development of the financial plans and the associated business cases for services within their Integrated Neighbourhood to deliver planned efficiencies and value for money. Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year. Monitor performance against efficiency targets and other business objectives to deliver planned savings, proposing and taking mitigating actions where performance is behind target. Advise on innovative opportunities to maximise service benefits. Community Engagement and Development Enable extensive local Neighbourhood engagement and involvement by ensuring the local community are actively engaged in developing Integrated Neighbourhood working. Ensure widespread multidisciplinary, and community involvement including the people that need to access services. This includes doctors, voluntary sector, local representatives, nurses, allied health professionals and social care in the pathway improvement. As neighbourhood facilities such as hubs develop to ensure they develop public spaces to be neighbourhood assets and public destinations Communication Manage communication between stakeholders relating to service delivery; use expert influencing and negotiation skills to present complex, potentially controversial information to large groups and use these skills to resolve issues. Provide leadership to cross-organisational meetings and workshops, create and deliver presentations to a wide range of staff and stakeholders. Be an active member of the team, coaching and inspiring other members of the team, building constructive relationships and developing a culture of innovation and patient-centred care. Staff Management and Working Relationships Coordinate the working of the Neighbourhood Leadership Team including the Clinical Directors, CNWL Clinical Leads, Adult Social Care and PCN Managers using skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility. Ensure that teams are fully recruited, and that team performance is managed to deliver the services within a matrix structure in a new and challenging environment. Work with partners to ensure that teams have had the appropriate training and development to meet service needs and are able to participate fully in new ways of working. Work in a matrix management style and foster close working relations with other managers within the borough and across the NHS. Other Adaptability, flexibility, and ability to cope with uncertainty and change. Ability to work on own initiative and organise workload, allocating work as necessary. Ability to make decisions autonomously, when required, on difficult issues. Commitment to continuing professional development. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. Review yearly progress and develop clear plans to achieve results within priorities set by others.

Main Responsibilities and Duties: Leadership, professional standards and accountability- Ensure that patient care is delivered with care and compassion to a high standard, to ensure a positive patient experience and achievement of clinical quality standards as measured through the collection and use of relevant clinical indicators and High Impact Intervention audits.- Work to fully implement ANCC Pathway to Excellence within delegated areas of authority, ensuring successful delivery of the Trusts application and maintenance of status.- Maintain a highly visible leadership profile, undertaking quality rounds and being proactive about engaging with service areas and patients where required.- Provide and receive highly complex, sensitive information where there are barriers or difficulties to understanding or accepting the information: present complex information or contentious information to large groups where there may be significant barriers to acceptance, hostility or antagonism and in situations where emotions are high.- Contribute to the development of a strong and effective senior team within the Division.- Ensure that nursing and care staff are suitably qualified and competent and maintain professional registration in order to deliver safe quality patient care.- Ensure safe standards of nursing care of the highest quality are consistently delivered ensuring that all services comply with the requirements of the equality and diversity agenda, including impact assessments.- Ensure NMC and/or HCPC standards are consistently delivered against.- Lead the development of strong and effective clinical teams within all areas of responsibility across the Division.- Create an environment in which nursing and care staff feel properly valued and can practice and deliver their practice with confidence.- Ensure standards of training and mentorship for students are consistent with the requirements of the profession and that the links with the university are robust.- Lead and initiate the regular audit of the standards of patient care and ensure that any issues highlighted are regularly reported to the Director of Quality and Chief Nurse and appropriate quality groups.- Lead work on the extended scope of practice and multi-disciplinary working and evidence-based practice; ensuring education needs are appropriately identified and met.- Facilitate the delivery of all development projects within the roles remit including the implementation of the patient experience strategy.- Ensure that the services patients receive are appropriate, accessible when they need them and are delivered in a manner that respects their privacy, dignity and individuality.- Advise and appraise the Director of Quality and Chief Nurse of professional nursing and care issues within the Division.- Provide on-going support to the Director of Quality and Chief Nurse and Senior team representing them at meetings, internal and external to the Trust, as and when required.- Network locally, regionally and nationally to share best practice and benchmark services.- Ensure that nursing resource decisions within the Division have been taken with full professional advice and input to ensure that patient quality/ safety/ experience are not compromised.- Ensure public and patient involvement in the wider work of the Division.- Developing policies, both locally and cross divisionally, to support clinical care and practice, and ensuring the implementation of policies across the service. Performance management- With the divisional management team develop and ensure a culture of performance management, improvement and appraisal as a foundation for excellent organisational performance.- In partnership with the quality team and the Gloucestershire Quality and Safety Improvement Academy, lead on the implementation and development of programmes to measure the quality of services provided.- Benchmark best practice across the Trust and within the Division and adopt practice to best suit patients needs and ensure audit and improvement programmes are delivered anSd research activity supported.- Actively contribute to the Divisional and corporate performance management framework ensuring delivery of locally/corporately determined performance management targets and standards. Service improvement and Research development- Co-develop the divisional Business Plans, as appropriate ensuring that patient involvement contributes to the shape and expectations of the Divisions business plans, taking into account service needs, workforce planning, estate issues, financial constraints, commissioners priorities in terms of contracts, quality targets. Therefore, formulating longer term strategic plans with may involve uncertainty and which may impact cross-divisionally.- Support the Director of Quality and Chief Nurse with the delivery of a wider corporate nursing agenda including the development and implementation of an innovative strategy for nursing and midwifery to strengthen the nursing voice and to secure the workforce of the future.- Undertake delegated corporate, trust-wide lead for delivery of aspects of the nursing agenda as directed by the Director of Quality and Chief Nurse, Deputy Chief Nurse and Deputy Director of Quality. Operational planning and service delivery- Through the implementation performance management arrangements ensure objectives are cascaded and delivered through each nursing team meeting corporate targets for budget management, patient activity, infection prevention and control and quality standards.- Ensure the quality, standard and range of care provided is consistently optimised within the available resources and in line with contract requirements.- Through the provision of nursing input assist the division with the production of Specialty Business Plans and Service Specifications- Identify and provide organisational support to clinical teams and support teams enabling each to access resources efficiently and effectively.- Provide operational day to day management and leadership to senior nursing staff within the Division (Senior Matrons, Matrons and CNS). People management and development- Ensure and monitor the utilisation of the optimum use of staff to deliver safe quality patient care within agreed expenditure targets and agree with specialist staff the appropriate use of overtime, locum, Bank and Agency cover.- In consultation and under the direction of the Deputy Chief Nurse and the Deputy Director for People and Organisational Development, develop a workforce plan to include competencies required and availability of experienced staff that meets the Trust requirements and is in line with professional developments in nursing.- Improve and continually maintain staff morale by effective communication, leadership, optimism and consultation within the Division and with other services, as appropriate and in situations where the subject is highly complex and as in investigations of practice could be hostile, antagonistic or highly contentious.- Develop with the Chief of Service and Director of Operations a flexible workforce in line with national requirements capable of adapting to peaks and troughs in activity where appropriate across the Trust.- Ensure that specialties and departments benefit from the application of effective HR policies, procedures and practices for all staff, e.g., recruitment and selection, employee relations, absence management.- Ensure Individual Performance Review is cascaded to all nursing staff and providing forums for objective setting, performance review and Continuing Professional Development.- Ensure access to training and development programmes to realise the capabilities and fullest possible contribution of all staff taking into consideration the future demands upon the medical profession and other professions allied to medicine- Ensure effective arrangements for the conduct of employee relations and the maintenance and on-going improvement of communications throughout the Trust. Working collaboratively with trade unions and other external stakeholders Finance and performance management- Oversee the nursing and other clinical budgets for staff groups under professional responsibility and manage directly budgets for staff directly reporting to post holder.- Take a lead in developing Senior Nurses budgetary skills to promote ownership and delivery of local responsibilities.- Represent the needs of nursing and patient care in the business and service planning cycle and the transformation work streams and reconcile these with the needs of the service.- Promote and ensure the effective use of bank and agency nursing staff within the cluster, meeting the need to provide safe nursing standards within agreed financial targets. Promote timely and accurate feedback to the Divisional Director. - Ensure the availability to the divisional team of relevant strands of information relating to general nursing performance, contract activity and quality, and participate in agreeing strategies responding to trends.- With the Chief of Service and Director of Operations lead the effective delivery of cost improvement programmes, ensuring sufficient oversight of the quality impact assessment process. Information management and research- Encourage and facilitate audit and research as required, ensure findings are disseminated appropriately and recommendations implemented and reviewed as part of a comprehensive governance framework.- Lead and participate in the development of both Trust-wide NursingFor further information about the opportunity, please contact: Name: Margaret CoyleJob Title: Chief of Service, Surgery (PA Judith Pennycooke)Phone Number: 0300 422 5177Email address: margaret.coyle2@nhs.net judith.pennycooke@nhs.net Interview: Thursday 11th April 2024

MEASURES OF SUCCESSThe following indicators are measures of success (not exhaustive) Leading a high performing Tri delivering collectively to meet objectives and who have ensured that objectives have been cascaded to senior managers, monitored and delivered against plan. The introduction and implementation of innovative Service solutions which improve patient pathways and as evidenced by an improvement in performance metrics. Evidence of collective delivery and collaboration with colleagues to ensure performance improvement of the Trust as a whole. Delivering Performance standards. Delivering services to budget, delivering financial sustainability and increasing income. Developing operational centres of excellence and improving patient pathways. Evidenced by improved performance standards and staff feedback on the management of the change process. Delivering upon programmes of work and contributing to strategic programmes of work inclusive of tracking return on investment.