Total 148 Director/C-Level job vacancies in Bengaluru, India

Job Description:

Freshworks is seeking a Director of Customer Communications to lead our overall comms strategy in delivering personalized, coordinated, and compliant communications across key milestones across the customer journey. Reporting to the VP of Customer Engagement, this role will establish a robust governance framework and operating plan for delivering more meaningful communications to our customers across key channels (email, in-product, etc.) to improve customer satisfaction, loyalty, and value for our customers.

Key Responsibilities:

• Strategic Planning: Develop and implement a comprehensive customer communications strategy that supports the company’s overall business goals and enhances the customer experience.

• Cross-functional collaboration: Work in partnership with strategic teams across PM, PMM, Enablement, Marketing, Customer Success, Professional Services, Sales, etc. to deliver more personalized and coordinated communications that inform customers on strategic initiatives across Freshworks.

• Establish a comms calendar and governance council to prioritize the most impactful communications during key moments across the fiscal year, e.g., VoC surveys, product updates and releases, company announcements, etc. 

• Customer Feedback: Establish and maintain channels for collecting and aggregating customer feedback to improve our comms strategy and GTM operating model.

• Performance Metrics: Define and track key performance indicators (KPIs) for customer communications, including open rates, response rates, customer satisfaction scores, and the overall impact on customer adoption, retention, and loyalty.

• Brand Consistency: Ensure that all customer communications follow the company’s brand voice, style, and messaging guidelines.

• Regulatory Compliance: Ensure all customer communications comply with relevant regulations and industry standards.

• Excellent communication skills include building customer rapport, conducting interviews, and crafting compelling narratives.

• Strong project management and organizational skills, with the ability to prioritize tasks, meet deadlines and manage multiple projects simultaneously.

• Familiarity with CRM systems, marketing automation platforms, and other tools for managing customer data and marketing content.

• Knowledge of B2B marketing principles and strategies, particularly related to customer advocacy and reference programs

• Creative thinking and problem-solving ability, customer-centric mindset and a passion for delivering exceptional customer experiences.

Position Type :

Type Of Hire :

Education Desired :

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As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the Team:

FIS’s Enterprise Treasury services over 2,000 corporations in more than 40 countries by delivering a suite of liquidity management solutions focused on Treasury, Messaging and Payments.  Our Quantum solution is a highly sophisticated treasury system that helps corporations and financial institutions manage cash and risk including debt and investments, interest rate and currency movements and connectivity for complex treasury departments.  The global team is based in over 22 countries servicing Fortune 500 companies across the regions. 

The Role:

The role of the Treasury Director within the Consulting Services organization is to design, describe and manage the Treasury professional services team.

In addition, the role is to ensure that our projects are clearly and sufficiently scoped and designed before we commence build, thereby eliminating from the delivery phase questions over if or how we can configure Quantum to meet with the client requirements.

This in turn should help facilitate smoother projects by reducing unexpected changes to budgets and timelines.

The practice director will be involved in each stage of a project to a varying degree, from the pre-contract scoping phase all the way through to go-live.

The practice director will also engage with the internal stakeholders like Product Management team to ensure a clear understanding of both current and future functionalities.

In addition, understanding of complementary products around payment, SaaS treasury, understanding how Treasury products relates to these other products and working towards efficient and consistent integration solutions between the products.

The Treasury director should be strong in people management, good understanding of Treasury functionalities, features, and capabilities, as well as a good understanding of the Treasury landscape in which our clients operate.

Position Responsibilities:

• Manage consulting Practice to ensure projects meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals,
• Manage and grow consultants’ team and strategy to effectively execute business plan,
• Ensures Practice Director provides industry thought leadership,
• Manage consulting practice and personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning,
• Manage key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice,
• Provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.
• Analyzes management reports and implement strategies to improve business performance.
  Effectively pursues and applies best practices to advance business and company goals.
• Promotes continuous improvement while seeking opportunities to grow the business, add value and maximize profit.
• Manages staff utilization, schedules and performance standards.
• Manages project profitability and client satisfaction.
• Understands and adheres to FIS policies and procedures, as well as governing laws and regulations.
• Complies with information security and risk management policies and take appropriate action to secure FIS’ business environment.

What you will bring:

Essential Experience:

• Overall experience of 18 years plus
• Comprehensive experience in Delivery management.
• Experience in handling delivery team.
• Experience in consulting and/or software application implementations in a Treasury or Banking context.
• Leadership, management, organizational, and team building skills.
• Ability to build relationships with C-level management, peers and others.
• Broad knowledge of regulatory requirements, financial institution operations, and risk management.
• Proven understanding of the Corporate Treasury space.
• Good knowledge and understanding of financial operational and business processes.
• Excellent interpersonal and communication skills
• Ability to build and maintain strong client relationships.
• Project management, productivity, planning, and workload management skills.
• Negotiation skills regarding complex issues
• Ability to work well under pressure and keep emotions under control during difficult situations.
• Adaptable and dependable in fast-paced, changing business environments.
• Strives for continuous improvement.
• Chooses the honest, ethical course of action and is consistent in word and deed.
• Relevant certification for area of expertise
• Relevant aptitude for area of expertise
• Willingness to travel at least 50%

What we offer you: 
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the Team:

FIS’s Enterprise Treasury services over 2,000 corporations in more than 40 countries by delivering a suite of liquidity management solutions focused on Treasury, Messaging and Payments.  Our Quantum solution is a highly sophisticated treasury system that helps corporations and financial institutions manage cash and risk including debt and investments, interest rate and currency movements and connectivity for complex treasury departments.  The global team is based in over 22 countries servicing Fortune 500 companies across the regions. 

The Role:

The role of the Treasury Director within the Consulting Services organization is to design, describe and manage the Treasury professional services team.

In addition, the role is to ensure that our projects are clearly and sufficiently scoped and designed before we commence build, thereby eliminating from the delivery phase questions over if or how we can configure Quantum to meet with the client requirements.

This in turn should help facilitate smoother projects by reducing unexpected changes to budgets and timelines.

The practice director will be involved in each stage of a project to a varying degree, from the pre-contract scoping phase all the way through to go-live.

The practice director will also engage with the internal stakeholders like Product Management team to ensure a clear understanding of both current and future functionalities.

In addition, understanding of complementary products around payment, SaaS treasury, understanding how Treasury products relates to these other products and working towards efficient and consistent integration solutions between the products.

The Treasury director should be strong in people management, good understanding of Treasury functionalities, features, and capabilities, as well as a good understanding of the Treasury landscape in which our clients operate.

Position Responsibilities:

• Manage consulting Practice to ensure projects meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals,
• Manage and grow consultants’ team and strategy to effectively execute business plan,
• Ensures Practice Director provides industry thought leadership,
• Manage consulting practice and personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning,
• Manage key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice,
• Provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations,

What you will bring:

Essential Experience:

• Overall experience of 18 years plus
• Comprehensive experience in Delivery management.
• Experience in handling delivery team.
• Experience in consulting and/or software application implementations in a Treasury or Banking context.
• Proven understanding of the Corporate Treasury space.
• Good knowledge and understanding of financial operational and business processes.
• Excellent interpersonal and communication skills
• Ability to build and maintain strong client relationships.

What we offer you: 
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Degree with minimum 5 years’ experience in good understanding of market trend in toys production industry.
• Proactive and self-driven, good work attitude and result oriented.
• Great presentation skills, strong negotiation, and communication skills.
• Must have a learning mindset, independent and proactive in problem-solving.
• Possess high level of professionalism and integrity.
• Meticulous and well-organized with the ability to work under tight timelines.
• Proficient in MS office

JOBS DECRIPTION

• Drive new business development and sales in formwork system and construction materials supply in Asia and Singapore.
• Manage sales and operational profitability, ensuring target achievement.
• Build and maintain client relationships, providing tailored solutions and addressing inquiries and concerns.
• Lead and motivate the sales team, setting challenging targets and implementing sales initiatives.
• Stay updated on the formwork system and construction materials supply in Asia and Singapore to identify business opportunities and develop competitive strategies.

REQUIREMENT

• Minimum 5 years of experience in a construction company, preferably with experience in managing sales and profitability.
• Strong knowledge of the formwork system & other construction materials
• Proven track record in new business development and achieving sales targets.
• Excellent client management skills, with the ability to build and maintain relationships.
• Strong leadership and motivational abilities to drive the sales team.
• Effective communication and negotiation skills.
• Result-oriented mindset and ability to analyze sales performance and implement corrective measures.
• Ability to work closely with the management team and collaborate across departments.

Associate Director, Data and AI

The Data and AI Practice within BGSW comprises of three distinctive sub-practices with Global P&L responsibilities:

1. AI/ML Services and software Platform development on MLOps, Responsible AI and their GTM forays for Bosch Group and Its customers
2. AI/ML offerings to Global Clientele in Service-Delivery model ( in the areas of AI/ML, GenAI, MLoPS, Responsible AI, AI for Digital Twin , AI for SAP, Hyper Automation and Conversational AI )
3. Bring in Innovative end-to-end business solutions using advanced Data Science techniques, to unlock previously unknown, but meaningful, business relationships allowing clients to significantly improve profitability through more informed insights.

The BGSW Data and AI Practice directly reports to Vice President for MultiMarket and Tech Horizontal and will lead the entire Software offerings ( AI/ML, GenAI, MLoPS, Responsible AI, AI for Digital Twin , AI for SAP, Hyper Automation and Conversational AI ) to Global and Bosch captive Clientele in Service-Delivery model.

Job Description

• Business Management: Build and nurture relationships with existing and potential clients. Engage with clients to understand their needs, challenges, and goals. Develop customized solutions or proposals to address their specific requirements.
• Business development: Closely together with sales function across target geographies to Identify business potential and to stitch solution proposals leading to new business acquisitions. Will be responsible to grow business towards achieving the set targets.
• Project Management: Oversee the planning, execution, and delivery of projects.
• Team Leadership: Lead and manage a team and support their professional development. Foster a collaborative and productive team environment.
• Quality Assurance: Ensure the delivery of high-quality services that meet customer expectations and project requirements. Implement quality assurance processes, conduct regular reviews, and address any quality issues or deviations.
• Work with C-Level executives to define and understand business goals, strategies, capabilities, processes and help shape and define business and technology transformation initiatives.

Qualifications

1. Bachelors / Master’s degree in Engineering, preferably with an MBA
2. 18+ years’ experience in leading Engineering IT teams
3. Strong delivery management experience with PMP certification
4. Experience working in complex, ambiguous environments with cross-functional teams
5. Proven experience in productionizing AI/ML/NLP/CV projects
6. Willingness to keep up to date with latest industry tech trends on AI/ML and other niche technologies. Research mindset to understand upcoming trends and technologies and challenge the status quo.
7. Providing thought leadership to develop and productionalize new operating model for the services of  AI/ML, GenAI, MLoPS, Responsible AI, AI for Digital Twin , AI for SAP, Hyper Automation and Conversational AI .
8. Possess strong interpersonal, communication and leadership skills - defend ideas with objectivity (drives issue resolution)
9. Strong written, verbal and communication skills including business writing & presentation
10. Preferred: International exposure (USA, Europe)

Additional information

Location: Bangalore, India

Travel: Frequent  

Applicable for : TP2 or SL1+

Director Of Administration Responsibilities

1. Develop and implement administrative procedures and policies to enhance organizational efficiency and productivity.
2. Oversee and manage the daily operations of the administrative team, including supervising administrative staff, delegating tasks, and providing guidance and support.
3. Coordinate and communicate with department heads to understand their administrative needs and ensure timely delivery of services.
4. Streamline administrative processes and systems to optimize workflow, minimize redundancy, and improve overall effectiveness.
5. Manage and monitor budgets, expenses, and purchasing activities to ensure cost-effectiveness and adherence to financial guidelines.
6. Handle employee-related administrative tasks, including onboarding, offboarding, performance evaluations, and employee records management.
7. Maintain and update organizational policies, ensuring compliance with legal and regulatory requirements.
8. Manage facilities and office services, including space planning, maintenance, and security.
9. Implement and maintain records management systems to ensure efficient document storage, retrieval, and disposal.
10. Oversee technology and IT infrastructure, ensuring effective utilization and troubleshooting of hardware and software systems.

Director Of Administration Required Skills

1. Strong leadership and management abilities, with the ability to motivate and inspire a team.
2. Excellent organizational and multitasking skills, with a keen attention to detail.
3. Exceptional problem-solving and decision-making skills, with the ability to think critically and strategically.
4. Excellent communication and interpersonal skills, with the ability to collaborate and build relationships with stakeholders at all levels.
5. Proficient in using office productivity tools and software, including Microsoft Office Suite.
6. Knowledge of budgeting and financial management principles.
7. Familiarity with human resources practices and procedures.
8. Strong analytical and data-driven mindset, with the ability to analyze complex information and make data-based recommendations.
9. Ability to thrive in a fast-paced and dynamic environment, managing competing priorities and meeting deadlines.
10. Strong ethical conduct and ability to handle confidential and sensitive information with discretion.

Required Qualifications

1. Bachelor's degree in Business Administration, Management, or a related field. A master's degree is preferred.
2. Proven experience in a senior administrative role, preferably in a managerial capacity.
3. Knowledge of organizational policies, procedures, and best practices.
4. Familiarity with legal and regulatory requirements related to administration and business operations.
5. Strong understanding of budgeting and financial management principles.
6. Experience in implementing and managing administrative systems and processes.
7. Knowledge of human resources practices and procedures.
8. Excellent written and verbal communication skills.
9. Proficient in using office productivity tools and software.
10. Professional certifications in administration or related areas are a plus.

Note: This job description is intended to convey information essential to understanding the scope of the Director of Administration position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities. Other tasks and duties may be assigned as needed.

WHAT YOU WILL DO

ESSENTIAL DUTIES AND RESPONSIBILITIES

Objectives of this role

• Strategic Partnership: Collaborate closely with the Site Leader to shape and implement the company's enduring strategic blueprints. Undertake research, dissect data, and furnish insights to facilitate informed decision-making. 
• Liaison and Representation: Act as a bridge linking the Site Leader with various departments, board members, and external associates. Champion the Site Leader’s interests and adeptly communicate their messages. 
• Monitoring Business Performance: Scrutinize and assess the company's performance, encompassing pivotal performance indicators and financial metrics. Prepare comprehensive reports and presentations to apprise the site leadership about the organization's advancement. 
• Project Oversight: Supervise critical undertakings on behalf of the site leader, guaranteeing their punctual and budget-compliant execution. Foster alignment and streamlined implementation across diverse teams. 
• Executive Facilitation: Aid the site leader in orchestrating their daily agenda, coordinating meetings, and managing correspondence. Foresee requirements and proactively address challenges to optimize the site leader’s time utilization and effectiveness.
• Relationship Cultivation: Foster robust relationships with internal as well as external stakeholders, advancing the site vision and amplifying the company's repute. 
• Board Collaboration: Coordinate board meetings, compile pertinent materials, and support the site leader in fostering interaction with the board of directors. 
• Special Endeavors: Lead and actively participate in distinct projects as assigned by the site leadership, projects that significantly impact the organization's trajectory.
• Improve current processes and optimize organizational procedures for efficiency and productivity.

• wn and hit/exceed annual sales targets within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Reporting on forces that shift tactical budgets and strategic direction of accounts

• This role involves providing support to various production departments with a focus on Maya and Houdini workflows.
• The CG Technical Director will collaborate closely with our CG Leads, artists, and supervisors to design and develop tools that streamline current and future projects.
• You should possess extensive knowledge of animation, modeling, lighting, and layout tools used in the CG/VFX industry, as well as related cross-pipeline workflows. Examples of responsibilities include developing Maya tools with user interfaces, creating complex tools and HDAs within Houdini, and crafting scripts that assist artists with repetitive tasks.
• The CG Technical Director will not only take direction but also contribute ideas for enhancing efficiency and innovation.
• This role demands effective teamwork in a dynamic commercial environment, where daily proactive problem-solving and artistic input are essential.
• Additionally, collaboration with the global pipeline team to implement tools, report issues, and suggest workflow enhancements is key.
• Strong communication skills are imperative.
• The ideal candidate should also be capable of occasionally contributing to shot production work using Maya or Houdini, ideally demonstrating a generalist skill set.

Responsibilities:

• Designing, developing, and implementing scripts and graphical user interfaces (GUIs) for the CG production pipeline.
• Collaborating with CG Supervisors, leads, and artists to develop tools tailored to specific shows that enhance workflow efficiency.
• Identifying and addressing workflow pain points during production, recommending and implementing improvements.
• Troubleshooting challenges that arise during projects, collaborating with producers and supervisors to ensure timely delivery of projects with high-quality CG and motion graphics.
• Staying updated on technological advancements and software innovations, ensuring familiarity with the best tools for the team.
• Working with the global pipeline team to introduce new tools and workflows into our current pipeline while adhering to best practices.

The Associate Director contributes, and further develops, professional and technical skills to the highest level on all projects they contribute to or undertake. They also support the development and training of leading-edge technical skills and understand how to practically apply them in ways that add value to AECOM and its clients.

Safety for Life

• Comply with the AECOM Safety, Health & Environment (SH&E) policy by adopting work practices that support SH&E programs; taking reasonable care for own health and safety and that of others; seeking guidance for all new or modified work procedures; ensuring that any hazardous conditions, near misses and injuries are reported immediately; and participating in meetings, training and other SH&E activities as required.
• Ensure that effective policies and processes are in place and that employees are in compliance with requirements.

Technical/Professional Expertise

• Analysis and conceptual to detailed design of dams
• Inspection, investigation and condition assessment of existing dams
• Construction support services including inspection of works, evaluation of quality control and quality assurance data and construction reporting
• Preparation of tenders and proposals
• Possess and demonstrate solid functional and/or technical knowledge, skills and abilities specific to role/level and applies them effectively in connection with business goals.
• Develop, maintain and retain the highest standard of professional and technical skills.
• Keep abreast of current industry issues and best practices to enable continual alignment and improvement.
• Act as a technical expert in the related discipline field to develop and share knowledge with other employees.
• Have extensive experience in writing and presenting internally and externally.
• Lead project reviews and lessons learned sessions.
• In conjunction with other Technical Directors, Associate Directors, and Principal Professionals, plan and allocate available resources for projects and/or assignments.
• Fully conversant and experienced in multi-discipline project delivery.
• Manage risk and opportunities on all assigned projects.
• Provides technical engineering leadership, on projects, through input including review and verification. 
• Project and design management excellence.
• Undertake design management roles in multidisciplinary projects, ensuring integrated design through effective communication and coordination with other disciplines
• Analysis and review of relevant planning documents to scope planning requirements, develop planning methodologies and advise on key information to support required approvals.
• Provides technical inputs for design and planning projects including asset management and reporting, appropriate to the level of the study.

Client

• Lead the implementation of the Client Promise across large projects and teams.
• Establish and maintains effective relationships with clients/customers, gains their trust and respect and makes the connection to AECOM service offerings and enables positioning for future opportunities.
• Manage, identify and contribute to the improvement to processes, work practices, and overall client experiences and implement sustainable changes to deliver improved services.
• Ability to understand clients’ needs and challenges and is passionate about solving clients’ problems providing innovative and practical solutions to meet their expectations.
• Is dedicated and takes ownership of meeting the expectations, requirements, and agreements of external and internal clients/customers, and acts with them in mind.
• Liaise and communicate effectively with clients on business development activities and during project implementation.
• Maintain a professional image on behalf of the company at all times when dealing with internal and external clients.
• Participate in client feedback to develop an improved client experience and repeat work.
• Works with a long-term perspective to address clients’ problems.

Financial/Project Management

• Responsible for the financial performance of the team, by managing and monitoring effectively all financial indicators.
• Takes responsibility for delivery of individual projects including technical quality, budget, and programme
• Communicates and successfully engages others on competing organisational priorities.
• Ensure delivery of projects in accordance with AECOM’s Project Delivery Framework requirements.
• Raise concerns with AECOM staff and management on projects that appear to not be meeting their project management objective, particular with respect to milestone dates, financial performance, and quality.
• Set and clearly communicates goals and targets for self, team, and stakeholders.
• Obtain certification as Project Manager for AECOM, including ePM.
• Ensure that all relevant Quality Assurance procedures are followed whilst understanding the importance of adherence to Quality Assurance Standards.
• Identifying and acquiring necessary project resources, managing staff forecast.
• Responsible for ensuring that programme and profit objectives are met and assist with project reporting, billing and the submission of variations in a timely manner.
• Review and approve other project managers’ submissions.
• Effectively manage AECOM projects against company standards/guidelines.

Business Development

• Deliver on the strategic business plan for the relevant business line to ensure key strategic objectives are achieved.
• Actively participate in business and strategic planning activities to identify opportunities to sustain the growth of the business in the short, medium and longer-term.
• Take the lead with “cross-selling” to leverage opportunities between business units, services line(s) or the regions and identify opportunities for extending existing contracts.
• Identify and develop new business development initiatives including engagement with external clients and prospective clients.
• Look ahead to understand and define future technology requirements and support delivery/budget and resourcing needs.

Leadership

• Set an example of integrity, trust, and performance. Acts ethically and models the AECOM Purpose and Core Values. Perseveres and demonstrates strategic thinking and influence skills.  As appropriate to the role, sets a vision for the future that inspires and motivates others.
• Inspires the creative process of others, actively soliciting and using ideas from members of the team/group.
• Is candid, compassionate and respectful in all interactions.
• Completes AECOM responsibilities (e.g. P+R, ePM, compliance) and holds others accountable for doing so.
• Identifies specific areas that can benefit from significant improvements and leads implementation with confidence and understanding.
• Contributes to the development of other professional employees including their technical skills.
• Mentor less experienced staff in their development and assist them in professional accreditation where appropriate.
• Lead in the use of company systems and procedures and ensure they are followed by the team.
• Lead and support the communication of team capabilities and accomplishments.
• Ensure resource tracker is populated and updated weekly to reflect forward workload of your team.
• Assist/manage the recruitment, induction, and training of the right people as team members to ensure they quickly become competent and productive in their roles.
•  

Role Summary

To be part of the SWTS Digital Center of Excellence (CoE) and contribute to the development of business excellence projects. The position offers the opportunity to lead the development for a wide range of commercial and engineering tools associated with our chemical & monitoring solutions (CMS) business. While working with diverse teams comprising IT, R&D, product management, etc., the role provides opportunity to develop and deliver high impact solutions for our sales and product applications teams.

Essential Responsibilities / Expectations

• To work as the technical team lead for CMS business excellence projects while personally contributing on technical fronts and supervising activities of the co-workers.
• To coordinate with the CMS Business Excellence Portfolio Leader in preparing the portfolio backlog and executing on key milestones all the way through the completion.
• To own SCRUM ceremonies and lead agile development processes, metrics, and milestones
• To have complete ownership on robust technical delivery while ensuring adherence to modular and standard coding practices

As a Technical Art Director / CG Supervisor you will play a pivotal role in our game development process by leading and inspiring a team of technical artists and animators. Your primary responsibility will be to bridge the gap between art and technology, ensuring that our games achieve cutting-edge visuals while maintaining optimal performance on console platforms.

You will be required to work across all our studio locations with both Art Directors and Project Artists, tackling the many different production challenges faced during the natural development of console games. Building a close relationship with the many disciplines to drive both existing and future tech and tools is critical to the success of this role.

As the Technical Art/Anim Director you will report into the Global Head of Art.

KEY RESPONSIBILITIES:

1. Team Leadership: Build, lead and manage a team of technical artists and technical animators, providing mentorship, guidance, and support to help them excel in their roles.
2. Art and Technology Integration: Collaborate closely with art and engineering teams to drive the seamless integration of art assets and technology, focusing on optimization and efficiency, developing an understanding of the needs of the clients as well as our own internal teams.
3. Performance Optimization: Develop and implement technical art strategies to optimize game performance on console platforms, including graphics rendering, memory usage, and load times.
4. Art Pipelines: Create and maintain efficient art pipelines that ensure a smooth workflow for the art team, reducing iteration times and improving quality.
5. Visual Quality: Set and maintain high standards for visual quality, ensuring that the artistic vision is realized within the constraints of console hardware.
6. Cross-Functional Collaboration: Work closely with cross-disciplinary teams to ensure that art and technology are aligned with gameplay and design requirements.
7. Research and Development: Stay up to date with industry trends and emerging technologies, and lead R&D efforts to incorporate innovative art techniques and tools into the development process.
8. Develop and implement: New animation tools based on both client and the project needs.     
9. Documentation and Training: Produce and maintain technical documentation for the art team and provide training and knowledge sharing on best practices and new tools.

Company Description: 

DWA is now part of Merkle. Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

We are looking for a highly qualified Account Director with experience in multiple digital marketing channels, as well as leading projects to greatness. The key role for the AD will be to deliver leadership across the key accounts within DWA India’s portfolio. S/he will have responsibility for his/her group’s P&L and the professional development of their staff as well as fostering strong relationships with key clients. The AD will come from a media planning background and be able to deliver strategic and innovative campaigns for their clients. In addition, s/he will assist on new business projects as required.

Key Attributes

1. Leadership – The AD will, through their leadership of the account, earn the trust and respect of the client, their team members and other relevant parties. The AD will be responsible to develop the vision for the key client accounts. They will ensure that client satisfaction is always maximised. Industry commentary and leadership is also required.
2. Commercial Sense – The AD will understand the financial dynamics of each client arrangement and will maximise opportunities to increase agency revenue.

Specific Responsibilities

1. Managing the key clients
2. Create and foster client relationship
3. Deliver targeted P&L across portfolio
4. Understand and deliver client’s marketing objectives
5. Proactively present new ideas that enhance and develop the client’s marketing
6. Manage team – Account Managers and Account Executives
7. Train and develop junior staff members
8. Drive opportunities for additional revenue
9. Budgeting and account planning
10. Adherence to QA processes
11. Other duties as required by the Management

Qualifications and Skills

• Graduate / post-graduate in Business Management
• Overall about 8 years’ experience in client relationship management for all forms of media, post sales consulting and project management, ideally with 5+ years of media agency experience.
• Successful track record of building relationships and managing client engagements with senior executives at media companies.
• Strong customer service outlook with excellent communication and interpersonal skills
• Candidate needs to be able to quickly gain an in-depth knowledge of customers’ needs, requirements and organizational structures
• Strong business, technical, and problem-solving skills
• Highly organized and proven professional, with demonstrated ability to create and administer complex campaign schedules, communicated in a straight talking, open and easily digestible manner
• Knowledge of the online advertising industry and all other media platforms
• Proven capacity to utilize analytics to drive campaign optimization
• Advanced Excel & PowerPoint skills and ad industry measurement tools
• Professional maturity, integrity, discipline and a positive attitude

Key Relationships

Senior Client marketing leaders, the CMO, day to day Marketing teams, DWA + Merkle Network, and media owners.

Additional Information: 

Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere. 

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.

Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe. Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint! We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

About Admin & Partner Team

Our A&P team are committed to product-centric verticals, providing crucial support for both end-to-end loyalty sales and independent sales. Serving as the backbone for Operations, Customer Service, and Marketing, the Admin Panel is essential for internal processes and utilised by clients for Business Operations. Meanwhile, our Merchant Portal is dedicated to empowering merchants within the ecosystem, offering value-added services, nurturing relationships, and boosting sales and engagement for mutual success.

About the Role

We are seeking a visionary Director of Engineering to lead our Admin and Partner teams to new heights of innovation and efficiency. As the driving force behind our technical strategy, you will oversee the development and optimization of our Admin Panel, the backbone of our Operations, Customer Service, and Marketing efforts. Additionally, you will provide strategic direction for our Merchant Portal, empowering merchants within our ecosystem with cutting-edge solutions and services.

Responsibilities:

• Provide strategic direction and technical leadership for the Admin and Partner engineering teams, ensuring alignment with business objectives.
• Drive the development and enhancement of the Admin Panel and Merchant Portal, overseeing the end-to-end product lifecycle from concept to delivery.
• Lead and mentor a team of talented engineers, fostering a culture of collaboration, innovation, and continuous learning.
• Define and execute the technical roadmap for the Admin and Partner teams, identifying opportunities for optimization, innovation, and growth.
• Implement best practices for code quality, testing, and deployment to ensure the reliability, scalability, and security of our platforms.
• Manage departmental budgets, resource allocation, and capacity planning to optimise efficiency and maximise ROI.

Job requirements

What we're looking for:

• Proven track record of leadership and management experience in a technology-driven organisation
• Strong technical background with expertise in software engineering, system design, and architecture.
• Experience leading and scaling engineering teams, with a focus on fostering a collaborative and high-performing culture.
• Deep understanding of web technologies, cloud computing, microservices architecture, and modern software development practices.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organisation.
• Strategic thinker with a passion for innovation, continuous improvement, and delivering impactful solutions.
• Experience working in an Agile environment and driving agile methodologies and best practices.

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace.

We thank you for your understanding that only shortlisted candidates will be contacted for interviews.