Total 60 Manager job vacancies in Harlow, CM17 9JX

Job Opportunity: Team Leader
Location: Harlow
Salary: £12.50 - £14.00 per hour (DOE)

We're recruiting a Team Leader for a center specialising in independent parenting assessments, supporting families to thrive. Established in 2017, this reputable center provides 12-week residential assessments, overseen by qualified social workers and dedicated family support staff. As Team Leader, you'll manage and support a team to deliver outstanding, person-centered care and guidance, ensuring family wellbeing and safety.

Key Responsibilities

• Lead team shifts, oversee family activities, and provide wellbeing support.
• Ensure family assessments and documentation (placement plans, reports, chronologies) are accurately maintained.
• Liaise with social workers, attend meetings, and supervise night staff.
• Conduct medication audits, health & safety checks, and incident reporting.
• Partake in on-call rota and maintain OFSTED notifications as required.

Requirements

• Resilient, motivated, and adaptable with strong communication skills.
• Demonstrated experience in family support, social care, or similar fields.
• Able to work independently and as part of a team.
• Strong organizational, leadership, and communication skills.
• IT literate, with the ability to maintain accurate records.
• Flexible and willing to work shifts.
• Full UK driving license and business insurance for your vehicle (required).
• Experience: 1 year of Team Leader work (required).
• Qualification: Level 3 Diploma in Health and Social Care.
• DBS certification (preferred).
• Ability to handle sensitive situations and support both staff and residents.

Apply today to make a meaningful impact on families in a supportive environment.

You love real cooking. We love real cooking. Customers love real cooking. It's a no-brainer so you wonder why so many other places don't do it. We do it, and you'll be doing it with us - fresh, customer led, and with high-quality ingredients. We also love our real people who run Lounges. The person who runs these brilliant people has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you.

You'll be doing it your way. You'll be part of a dedicated, supportive team, working from our flexible all-day menu to give people food that'll make their day. It'll be your responsibility to make each dish to spec, in a clean and safe kitchen, and to make sure all prep and par is completed for each shift. You'll be helping every customer leave happy. Which they tend to do. Thanks to your great food.

The Good Stuff

Overtime pay for every hour worked over contracted hours!
Staff food on every shift
50% off staff discount to enjoy outside working hours from day one
Paid breaks
28 days holiday (inclusive of Bank Holidays) pro rata
Enhanced maternity and paternity pay after 2 years service
The most talked-about staff party in hospitality - Loungefest!
Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
Company pension scheme
Long service awards
Power over your pay with Wagestream
Emotional and practical support via the Licenced Trade Charity
Great opportunity for personal development and career progression in a fast growing business
Achievable bonuses
Tips shared equally across the team, based on hours worked
Christmas and Boxing Day off!

What you'll bring

You are probably an existing Head Chef, Kitchen Manager or Sous Chef looking for your first step into a Head Chef role.
You will have experience of working with fresh ingredients and be able to demonstrate good chef/kitchen skills (food prep hot and cold, cleaning, knife skills, good hygiene practices)
Your work ethic is rolling your sleeves up and getting stuck in and leading from the front; playing an active role in delivering excellent kitchen and food standards as part of a high performing team.
Familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements plus others.
You will have worked in kitchen environments where you're required to report on various metrics including GPs; labour/house; food preparation.
You will have demonstrated successful delivery of training and recruitment for kitchen teams including Apprentices, KPs, Chefs, Junior Sous Chefs and Sous Chefs.

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

Job Description

Children, Education and Justice Services

Pupil Support Leader - fixed term until 26/06/2025
Queensferry High School

Salary: £62,022
Hours: 35 per week

QHS School Video - https://vimeo.com/759563018

We are seeking a full-time, Pupil Support Leader on a Fixed Term Contract to 26th June 2025 to join our Pupil Support Faculty at Queensferry High School.

This is a six-year comprehensive school in the North West Locality of the City of Edinburgh Council. The catchment area of the school covers Queensferry, Dalmeny, Echline and Kirkliston Primary Schools, as well as St Margaret’s RC Primary School at parent/carer request. A few years ago we moved into our brand new school with excellent new resources and commanding views of the Forth Estuary (including the three bridges). The school roll is over 1,100 and rising.

We have a strong ethos at Queensferry High School and are proud to create an atmosphere and learning environment which prepares young people with the knowledge and skills for a successful adult life. The school is firmly committed to raising attainment, promoting achievement and providing successful outcomes for all our young people. Fuller information on the post is on the attached job remit.

Further information can be obtained at www.queensferryhigh.co.uk

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

designate head chef | full time

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection – we call it be you, be wagamama. with over 165 restaurants, we are looking for a head manager to join us on our continuous journey to nourish us all from bowl, to soul

the role |

as a head chef you’ll inspire your team to go the extra mile for our guests, keeping expectations + standards high. you will be continuously coaching + developing your team to be the best they can be whilst driving performance and deliver amazing results

if you |

• prioritise cultivating a positive + inclusive work culture through emotional intelligence, inspiration, and effective delegation. your ability to influence and empower emerging leaders shines through as you provide brilliant training, coaching, and mentorship
• are dedicated to excellence in guest experience, ensuring every dish is prepared to exceptional standards whether through your own efforts or by equipping your team with the necessary skills and mindset
• are experienced in ensuring your kitchen’s food, health and safety standards are spotless, understanding the financial performance of a kitchen including gross profit, stock control + labour costs, spotting opportunities and proactively
• focus on building and nurturing your team, from recruitment to ongoing development, you are committed to fostering personal and professional growth among your team members
• you care about creating an inclusive environment where your team feel respected + that they belong, allowing them to nourish + flourish in their role and career
• a forward-thinking problem solver, able to think on your feet and make quick decisions

we'd love to hear from you

wok’s in it for you |

• bonus scheme – up to £8,000 a year bonus opportunity
• private medical insurance
• free food on shift – yes anything from our menu! plus 50% outside of work to treat your friends + family
• an industry leading family friendly policy (any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay)
• be the first to experience our brand-new menus
• dry-cleaned chef whites provided every shift
• wagamama parties throughout the year with vip guests
• be known nationwide as a wok star – our national recognition programme

in addition to this, we offer all the usual such as, pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards

be you be wagamama

wagamama is proudly part of disability confident

Key Responsibilities Clinical To be a safe practitioner and work within the NMC Code of professional standards of practice and behaviour. Prioritise and delegate work fairly and appropriately according to skill mix within the team. Provide holistic assessment of patients and families care needs, plan interventions as required and ensure those interventions are actioned and their effectiveness evaluated. Act as a role model at all times and contribute to the provision of high quality, specialist nursing care. Provide support and advice to nursing staff on patient care. Communicate effectively with patients and families, ensuring they are actively involved with their own care planning. Support patients and families through grief and loss and the life changing consequences of a palliative diagnosis. Liaise with appropriate members of the multi-professional team (internal and external to the organisation) in order to ensure co-ordination and continuity of care on discharge and a smooth transition between different care settings. Maintain clear, accurate, legible and timely patient documentation. Work across the 24 hour service, including weekends, nights and bank holidays as required. Actively contribute to MDT decision making about admissions and discharges. Leadership Provide effective managerial and clinical leadership of IPU staff in conjunction with or in the absence of the IPU Manager. Represent the IPU at internal and external meetings as required. In conjunction with the IPU Manager, develop and implement the IPU induction programmes, preceptorship and clinical supervision. In conjunction with the IPU Manager, responsible for monthly 1:1 development meetings for IPU staff & completion of Annual performance reviews. Assist in setting learning objectives and provide annual appraisals and quarterly reviews. Lead by example and promote a positive values-based culture (Compassion, Integrity, Respect, Excellence, Teamwork) Assist in the development and review of hospice policies and procedures Ensure that nursing staff are aware of, and apply, Hospice policies and procedures. Oversee the compilation of duty rotas ensuring adequate staff cover for shifts Ensure the effective use of resources. Participate in recruitment and selection of nursing staff. Education To lead the orientation, induction and completion of competencies for yourself and other members of the IPU team as directed. Support IPU staff to identify learning needs and the most appropriate means of meeting those needs. Organise and support placement of student nurses, liaising directly with the University as required. Organise training for the IPU team, this may include delivering training session or arranging for others to do so. Share good and innovative clinical practice within the hospice and also with peers locally and nationally. Actively participate in the hospice education programme. Quality To lead on research and audit programmes as required, delegating tasks to other colleagues as appropriate. Undertake investigations in relation to incidents, concerns or complaints relating to the service as assigned and identify effective resolutions ensuring that lessons learnt are identified, put into practice and shared with the team. Work with the IPU Manager on key aspects of service improvement.

Lead the development of multiprofessional preceptorship training programmes to meet the identified development needs of our staff, facilitating the delivery and evaluation Deliver a programme of multiprofessional preceptorship for all new registrants working in the Trust Provide formal teaching sessions to facilitate learning that results in continued staff development Participate in quality improvement initiatives, particularly those related to the nursing, midwifery and AHP workforce, to ensure that the Trust objectives are achieved. Provide support to ward managers and matrons in delivering the quality and safety agenda through the risk management strategy, including the undertaking of risk assessments Act as a role model, always working in accordance with the NMC and HCPC codes, Trust policies and guidelines Support our OSCE programme lead in the preparation of International pre-registration nurses for their test of competence (OSCE) in order to attain NMC registration Participate in the development of enhanced nursing skills within all levels of nursing. For further details, please refer to the attached job description and person specification, available to download at any time.

What skills and experience we're looking for

• Has outstanding leadership skills and a proven ability to motivate and inspire others
• Has good curriculum knowledge and a strong understanding of pedagogy and practice in teaching, learning and assessment
• Is an effective communicator with good interpersonal skills
• Uses innovative and creative thinking to make a real difference to the lives of children
• Has energy, drive and a commitment in developing the positive team ethos of the school and in imparting a shared vision to pupils, parents and staff

What the school offers its staff

• The opportunity to work in a very special school; one which is forward thinking, dedicated to the improving the lives of all children and continuously seeks to be the best it can possibly be
• Highly motivated pupils who are eager to learn and engage in lessons
• A school that doesn’t do fads or gimmicks; one which puts teacher workload and wellbeing at the centre of every decision we make
• A commitment to your future development through a well-structured CPD programme
• The chance to work as part of a small multi-academy trust who are relentless in their drive to deliver the best learning experiences to all
• Annual salary increments plus inflation linked increases.
• Automatic enrolment into a Teacher Pension or Local Government Pension Scheme with generous employer contribution rates.
• Enhanced occupational benefits (such as maternity, adoption and parental leave).
• Automatic enrolment into our Employee Assistance Programme which gives you and your family members free access to Health and Wellbeing services including, GP consultations, Private medial operations, Physiotherapy, Counselling and mindfulness, wellbeing clinics, nurse support services, chronic illness and cancer support, menopause support.
• Flexible family friendly policies from day one.
• Funding of a wide range of accredited training courses and apprenticeships.
• A range of working patterns dependent upon the role.
• Death in service benefit.

Further details about the role

Our pupils would like an Assistant Headteacher who:

• Is firm but fair and has a good sense of humour
• Is genuinely interested in what they have to say
• Puts pupils at the heart of teaching and learning
• Enjoys supporting them to become the best that they can be

Commitment to safeguarding

An enhanced DBS disclosure will be required for this position. The Mast Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment

What skills and experience we're looking for

We are seeking an enthusiastic and innovative Headteacher, with a 0.2 (one day) teaching responsibility for Years 5 and 6 who has the vision to lead our team and an excellent understanding of evidence-informed practice and teaching and learning. A leader who can nurture and inspire us to continue to achieve the highest possible outcomes for all our children.

You will need to be committed to our community and school: a positive role model with the ability to inspire our children and staff to reach their full potential.

We have a team of passionate and talented staff driven by our inclusive Christian ethos, vision and values and have high aspirations for all children in our care. Our children are nurtured and supported to achieve their best through our approach to teaching and learning and our values-based ethos that encourages each of our pupils to think creatively and believe in themselves.

We now need a Head Teacher who will drive school improvement and help us to continue to make learning a life enhancing experience for every child and demonstrate how a commitment to the Christian ethos can enrich their lives.

To download an application pack please visit the school website. http://www.stone-with-woodford.gloucs.sch.uk/

We look forward to welcoming you to our school. To arrange an informal visit, please contact admin@stone-with-woodford.gloucs.sch.uk Tel: 01454 260309

Closing date: Friday 18th October

Shortlisted candidates informed by Monday 21st October

Interviews: 23rd and 24th October

What the school offers its staff

We will:

• support you as an individual, developing your existing skills and learning new ones

• work with you to develop a strategic plan to deliver our targets and vision, strengthening our school for future generations • welcome you to the heart of our community

• actively seek additional support from a wider family of schools commitment to actively seek additional support form a wider family of schools. What else can we offer you?

• A team of highly professional, hardworking and dedicated staff who are committed to the school

• Enthusiastic, well-motivated and happy children

• Committed local governors, eager to support and challenge

• A school where shared values are essential

• A truly special place to work

Commitment to safeguarding

This school is committed to safeguarding and promoting the welfare of children and young people, and expects all staff, and volunteers, to share the same commitment. This position is subject to an enhanced DBS check.

About the role

Availability Window Days From time To time Sun 07:00:00 23:00:00 Mon 07:00:00 23:00:00 Tue 07:00:00 23:00:00 Wed 07:00:00 23:00:00 Thu 07:00:00 23:00:00 Fri 07:00:00 23:00:00 Sat 07:00:00 23:00:00

Our Shift Leader rate of pay starts from £14.28 an hour; this increases to £15.41 for stores inside the M25. Additional payments may also apply depending on location and skills.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety

• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations

• Be there for customers, listening to them and helping to make sure they leave the store with what they came for

• Look for ways to improve service, including coaching your colleagues and giving feedback to the team

• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop

• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store

• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that’s inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

You will need

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What’s in it for you

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

• There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
• We take your development seriously, so this is a great place to get on in your career. You’ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
• It’s an inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues - because they’re what makes Tesco, Tesco
• Your voice matters, and we’ll always welcome and listen to your ideas and opinions
• We put your wellbeing first, and support is always available if you need it
• Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Please see the attached Job description and person specification for the full job details. This is available to download at any time.

Location:
Unit 19 Harvey Centre, Harlow CM20 1XW GBR
Hours per Week: 39 hours
Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, will be discussed further at interview.
Salary: Up to £28,700 per annum

Why Superdrug?

• Are you someone who enjoys inspiring others in your team?
• Do you enjoy managing a team to deliver great customer service?
• And are you someone with a good head for business who also knows how to have fun?

The Role

Our Assistant Store Managers go beyond just great management skills, they share their expertise and support their team to grow and develop. A strong focus on delivering a great customer experience whilst meeting targets and increasing sales (it doesn’t hurt to beat the competition either). A passion for Beauty and Health products, Retail and Customer satisfaction alongside a sense of pride for every member of your team will be the foundation for all the success you and your team achieve. You will work alongside your Store Manager to lead your team to beat sales and service targets. You will work together to identify and explore opportunities to grow sales, ensure optimum stock range and availability, whilst maintaining strict cost and stock control.

If you like the sound of this, can see yourself managing and motivating others, then this job is for you...

About you

• You love watching others succeed in their careers
• You thrive on hitting key performance indicators and achieving sales & profit goals
• You appreciate the importance of great customer service and get satisfaction from exceeding your customers’ expectations
• Your previous retail experience with roles such as a Assistant Management or similar, you bring us fresh thinking.

We want you, together with Superdrug to help make a difference to the Health & Beauty Retail sector. Apply now to find out more as we want to hear from you...!

What’s in it for you?

• Competitive Salary up to £28,700 per annum
• Up to 25% Bonus of your salary
• 30% Staff Discount
• Up to 33 days Annual Leave
• Competitions throughout the year to win a week’s wages during seasonal events, team nights out and much more
• Excellent training and Internal progression opportunities - Superdrug Store Managers are extremely important to us, we recognise that you are our future Area Managers
• Pension & Life assurance
• Reward & recognition scheme and long service awards
• Employee assistance programme with Retail Trust
• Get instant access to Wagestream. A tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Enhanced maternity/paternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Please see the attached job description and person specification, available to download at any time.

• The Shift Leader supervises daily operations to ensure that food safety, product preparation, and cleanliness standards are maintained. Schedules and supervises staff. Maintains the restaurant standard in both safety and security.

  Exceptional customer service is a major component of this position.

• Performing all tasks and responsibilities of a Sandwich Artist™ as outlined in Sandwich Artist™ job description
• Managing a team between 4 to 20. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees. May conduct written and verbal staff evaluations
• Coordinating and supervising the staff so that standards of cleanliness are maintained as outlined in the Operations Manual and store paperwork
• Maintaining a professional appearance and presentation standards as outlined in the Operations Manual
  Training
• Coaching newer or less experienced Sandwich Artists™ in their tasks and responsibilities using the Sandwich Artist™ Training book
• Performing paperwork duties as assigned
• Assisting in the planning of special events and marketing activities
• Opening and closing a store to a high standard
• Accepting and handling store deliveries
• Maintaining a professional manner when handling complaints at a store level
• Performing weekly inventory and reporting figures to management
• Adhering to company banking policy and procedures
• In absence of the Supervisor and Manager to be responsible for the store’s food, drink and produce ordering
• Accurate logging of food orders in the stores pos system
• Conducting fire training with team members
• Complying with the health and safety regulations (Testing Fire alarms, Fire extinguishers and emergency lighting)

Experience:

• Working within a QSR operations environment
• Previous supervisory experience
• Excellent communication skills: especially verbal
• Ability to manage all levels of employees
• Computer knowledge is desirable

Physical:

Must be able to work any area of the restaurant when needed and to operate a computerised Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

Education:

Secondary school or equivalent education (relevant NVQ’s)

Sell donated and new goods to the public to maximise profit for the Hospice, ensuring effective standards of merchandising and display of goods at all times. Ensure all IT equipment including epos system is in full working order and to report any losses or damages in writing to Retail Support Manager. Ensure St Clare Hospice remains the charity of choice for donating and shopping, by delivering excellent customer service at all times. Provide day-to-day rota coverage for the shop for staff and volunteers. Support with the recruitment of staff and volunteers as required to ensure the shop is safe and efficient in all operations. Manage, lead and motivate the staff and volunteers, providing regular meetings and ensuring completion of appraisals and objectives. Ensure that staff and volunteers are adequately trained in all aspects of their work, including cash handling, customer service, manual handling, store promotion, pricing guidelines, display, merchandising, Health & Safety, information governance and all of St Clare Hospices associated policies and procedures. Ensure donated goods are accepted, sorted and managed efficiently in line with St Clare Hospice policy and procedure. Act as the main key holder for the shop in the event of an emergency call out, and be conversant with emergency procedures, to ensure that any emergency issues are dealt with effectively. Take full responsibility for the shop security, including premises, stock, money and staff. Organise and plan own workload and timetable, in consultation with the Support Manager and Head of Retail, to ensure all deadlines required are met on time. Communicate with the Support Manager for the supply of donated and new goods stock, ensuring that adequate stock levels exist in the shop at all times. To be aware of high value items, which may need special attention e.g. to select alternative avenues of sale such as specialist sales and auctions where the item would achieve a higher profit. Control costs to ensure that any expenditure is only made with prior approval of the Retail Support Manager and as defined in retail budget. Maintain a high standard of adherence to all St Clares Policies and Procedures. Attend regular meetings and training sessions with the retail team to ensure good practice, underpinned by co-operative relationships and effective communication. Working with the Retail Support Manager and Facilities Manager, ensure that the working environments are safe for staff, volunteers and members of the public. This includes monitoring and maintaining all aspects of Health and Safety in compliance with Health and Safety at Work Act 1979, day to day running of the shop and undertaking any risk assessments as appropriate. Ensure that the premises are adequately maintained and secured, and to report any defects to the Facilities Manager as soon as possible. Liaise with suppliers and contractors as necessary and required. Act as the main channel of information feedback between the Hospice and the retail volunteer work force, including dealing with any complaints or matters to be addressed. Ensure completion of all mandatory training, and that required of your team. Support the Retail Team by covering other shops when required and as directed by Retail Support Manager or Head of Retail

As General Manager will be responsible for a diverse team, serving the highest standard of food and drinks seven days per week. Providing exceptional guest service and hospitality is our passion; our guests are at the heart of everything we do.

Your day to day;

• Leading our team to deliver warm hospitality in a fantastic environment
• Create and then carry out an agreed business plan that meets sales and profit targets
• Managing payroll budgets and rotas in line with agreed targets
• Maintain and report on all business records as required
• Taking responsibility for all of the business operations when you are on shift and when needed ensure the team in place can operate in your absence
• You will constantly focus on improving the performance of your team and yourself, consistently achieving targets and delivering results
• When needed, being hands on with F&B service, looking after guests and managing room bookings and enquiries

Who are we looking for?

You will need to be proactive and a good communicator, ensuring the continued smooth running of the business. As General Manager, you will be comfortable collaborating with other senior leaders in our group. Sharing best practices on operations, recruitment, retention and developing talented individuals.

Business acumen and experience with preparing P&Ls is essential. With the support of your team, you will need to set and deliver an ambitious budget that will ensure profit is maximised by managing costs and driving revenue.

Someone who can set measurable, challenging goals for all team members, finding ways to improve staff’ knowledge and their approach, coaching and mentoring all managers. Experience of delivering technical training and development content would be beneficial. You will be expected to build Individual Development Plans for you team using our in-house academies and training programmes as the main route for development.

From your experience you will be able to identify ways that business strategy, customer profile, culture and constraints influence the development of a creative, profitable and competitive product. You will be able to foresee market and business scenarios that present risks and opportunities to the business.

Our business is open all day every day so you will need to be flexible with the times you can work.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 after 5 years’ service)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations –

What are you Thwaiting for?