Role and Responsibilities
Who We Are:
- CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
- CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
- CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.
What We Have to Offer:
- Comprehensive and competitive benefits package and flexibility that promotes work-life balance
- A work environment where all employees are valued, respected and safe
- Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
- Recognition, professional development, advancement and having fun!
Summary
The MCS COP Help Desk Product Manager is a people & technical leader for a staff of 10-15 employees aimed to provide technology support services. The role is not related to IT Support for the CAE Enterprise directly, but for an external customer. This position will provide oversight and input into all areas of this staff’s operation including scheduling, SOPs, and functional infrastructure. This is a customer-facing position that will have daily workday engagements with the government program manager and PMO representatives. Ideal candidates will bridge strong organizational skills, a baseline of technical skills and a working knowledge of the SOF community to lead the execution of a help desk. Strong written and verbal communications skills are must for the successful candidate.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Establish and maintain governance for all aspects of help desk operations in a classified environment.
- Possess working knowledge of typical operations in classified environments.
- Staff and organize team members capable of working in a classified environment.
- Must be a self-driven leader with the ability to work independently with limited supervision.
- Communicate process and progress to internal and external stakeholders.
- Maintain flexibility to shifting customer needs.
- Manage and navigate team member needs.
- Expected to provide mentorship and guidance to subordinate team members in dispersed locations.
- Attain knowledge operating within the Agile/ART Development Lifecycle.
- Must be able to perform effectively as part of the project team.
- Execute functions with a strategic and analytical outlook.
- Expected to work with multiple vendors and stakeholders within the Mission Command System program to ensure helpdesk alignment to customer requirements.
Qualifications and Education Requirements
- Bachelor’s degree required.
- Experience leading/supervising teams up to 15 members.
- Four years minimum SOF, Operational, FSR-FSE, and/or technical experience. Candidate should be able to understand and communicate SOF operational language.
- Senior Military Planner with experience working in a JOC/TOC at multiple levels. Experience fusing intelligence capabilities in support of operations.
- Understanding of Senior Leader Mission Command needs with experience integrating Ops and Intel into a complete Mission Command Picture.
- Possess a working knowledge of command line and interacting with software, hardware, networks, and basic server administration. Able to apply innovative solutions to data integration across multiple platforms.
- Experience with most if not all of the following: SGE, Palantir, FADE/MIST, GCCS, AIDE, C2IE, JIRA, ATAK.
- Should have strong oral and written communication skills and be able to present in front of a significant sized audience.
- Proficiency with the Microsoft Office suite preferred.
- Possess analytical math skills necessary to complete the required tasks.
- Must be eligible for DoD Personal Top Secret Security Clearance.
Preferred Skills
- Ability to read and interpret DoD and company regulations.
- Compilation of data and statistical analysis.
Security Responsibilities
Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.
- Incumbent must be eligible for DoD Personal Security Clearance.
Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Work must be performed onsite.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Work activities require sitting, standing or walking for short periods throughout the day and focused visual concentration or focused listening.
- Ability to lift and carry a minimum of 35 pounds and manual dexterity to bend, stoop, squat and stand for prolonged periods
- Must have color vision
- Ability to sit and operate a personal computer for long periods
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here Know Your Rights: Workplace Discrimination is Illegal.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
