Education Debt Reduction Program (EDRP) Authorized: This position is eligible for EDRP, a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of your start date. Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. Contact VISN1 EDRP Support VISN1EDRPSupport@va.gov for questions/assistance.

VA Careers - Licensed Clinical Social Worker: https://youtube.com/embed/U_xC25QsN0w
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

Duties include but are not limited to:

Screening and Assessment - The Social Worker may be required to assess and screen Veterans in the HUD/VASH program. The assessment is made by meeting with the Veteran, reviewing appropriate VA records, contacting appropriate VA and community providers, and collaborating with family members and supports as necessary.
Treatment Planning/Goal Setting - The Social Worker develops psychosocial treatment plans, actively involving the Veteran, family members, and/or significant others. This plan is developed in coordination with interdisciplinary team members, based on the psychosocial assessments, which include goals for clinical treatment.
Referrals to Service Providers - Throughout the course of the Veteran's participation in the HUD/VASH program, the Social Worker will provide appropriate information and referrals to VA and community resources for the Veteran and his/her family.
Resource Development - The Social Worker is responsible for developing and maintaining a catalog of VA and community resources. The worker will meet with individual agencies to introduce the HUD/VASH program, and to develop positive working relationships to facilitate the referral process.
Outreach - The Social Worker performs regular outreach activities to area shelters and other community agencies serving homeless Veterans. The Social Worker conducts field interviews, assessments and makes referrals for appropriate services and care.
Advocacy - Each homeless Veteran has a number of obstacles that get in the way of maintaining permanent housing. The Social Worker's role is to advocate on behalf of the Veteran and work to break existing barriers to treatment.
Crisis Intervention - The incumbent is well skilled in providing crisis intervention. This includes crisis related to substance abuse, behavioral issues, loss of housing, and any other crisis situation.
Education/Health Promotion and Prevention - The Social Worker provide education related to VA and community resources, entitlements, and Advance Directives/Living Wills. The Social Worker will also provide education to the Veteran's family and children.
Coordination of Non-Institutional and Institutional Services -The Social Worker is responsible for the coordination of VA and non-VA services and programs, including inpatient and outpatient substance abuse treatment, mental health, medical services, and in-home services.
Supportive Counseling- As part of the HUD/VASH program, each Veteran will receive supported counseling on an individual and group basis.
Administrative Responsibilities- The Social Worker is responsible for record keeping, data collection, monitoring of patient and program indicators, performance measurements and organization of program procedures.
Evaluation, Education, Supervision, Coaching and Mentoring- The Social Worker will continually monitor and assess the program for best practices and maximum efficiency.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VISN1EDRPSupport@va.gov for questions/assistance. Learn more
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Available Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #: F04830

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

MAIN PURPOSE OF ROLE:

• Provide design and construction management services as directed by the Manager of Facilities Engineering. Develops Site LRP Space Strategy.

• May determine the overall energy usage at the entire site (specifically power). Works on CFT to develop Facilities Financial LRP.

• May determine the equipment and processes that primarily contribute toward the utility budget, then strive to keep the utilities below the budget by optimizing the functioning of the operations and processes

What You’ll Work On

• Conduct feasibility studies as directed for projects.

• Write RCE's and implement projects.

• Investigate state of the art equipment being introduced into the market for energy conservation.

• Write specifications and call for bids for best pricing and installation.

• Write RCE for projects and coordinate with Accounting for DCF and post completion audits.

• Select vendor/contractor to do the job after detailed contractor evaluation.

• Coordinate with vendor/contractor and the Facilities Shop for requirements, planning and installation of project through completion, based on manufacturing schedule and least process downtime.

• This position requires a high degree of interaction with all functional managers and operating department managers across the site.

• In order to establish operating parameters, knowledge of the use of manufacturing equipment and the number of shifts being worked is imperative.

• This can only be achieved through constant interaction with the operational managers.

• All operating conditions and environmental specifications required for GMP should be communicated clearly and understood by all concerned.

• The incumbent should have the ability to work closely with the different functional groups/trades in the Facilities Shop to communicate the scope of the work and to arrive at the correct budget and precise schedule for proper interaction and precise execution of the different functional groups.

• The position requires the ability to interact at the Corporate level with all the Corporate Engineering departments.

• At the external level, the position requires effective communication with outside engineering consultants, vendors and contractors.

• All engineering projects need to be communicated extensively with the consultants and vendors for proper costing and scheduling.

• All projects need detailed coordination through planning and implementation. This requires interaction and working with all levels from supervisory to non-exempt personnel.

Required Qualifications :

Education:

• Bachelors Degree (± 16 years) in Electrical, Electronics or Mechanical Engineering or closely related discipline

Experience:

• Minimum 5-7 years of plant engineering experience.

• In depth knowledge of HVAC equipment and its operation. 

• Good working knowledge of power termination, distribution and back-up generation 

• equipment. 

• Overall knowledge of electrical systems. 

• Should possess analytical skills to determine site electrical rate structure and be in a 

• position to negotiate the best deal for Abbott. 

• Should possess some degree of negotiating skills to deal with contractors and consultants. 

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbottand on Twitter @AbbottNews.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Process Development Senior Scientist - Drug Substance Technologies

Synthetics

Live

What you will do

Amgen is seeking a talented Process Development Senior Scientist with experience in peptide chemistry to join our Drug Substance Technologies - Synthetics (DSTS) group in Cambridge, MA. Amgen’s DSTS group within Process Development (PD) is responsible for the invention, development, and implementation of drug substance manufacturing processes and technologies to advance Amgen's exciting portfolio of synthetic and hybrid assets. Process chemists within our team bring together their training in synthetic and bioorganic chemistry to invent efficient and sustainable manufacturing processes to support drug substance manufacturing from early to late-stage development. The successful candidate will be a highly motivated and team-oriented individual with a strong background in peptide chemistry with a proven track record of scientific innovation and achievement.

Key Responsibilities:

• Support the development of sustainable and cost-effective processes to manufacture synthetic and hybrid drug substances
• Advance enabling technologies to accelerate pharmaceutical development and to improve sustainability and process efficiency
• Support cGMP manufacturing and technology transfer to our internal manufacturing facilities and external contract manufacturers
• Ensure process performance through process understanding, modeling and characterization
• Contribute to drug substance development teams by providing experimental results, technical updates, documentation, data interpretation, recommendations, etc.
• Work cross-functionally to deliver regulatory documents and support regulatory filings
• Serve as a technical expert and keep current in the field of peptide synthesis and manufacturing
• Work effectively in a multi-disciplinary team of chemists, engineers, and attribute scientists
• Work independently in advancing projects and studies within required deadlines.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The self-starter professional we seek is a scientist with these qualifications.

Basic Qualifications:

Doctorate degree in Chemistry Biochemistry/Chemical Biology completed by December 2024

OR

Master’s degree in Chemistry or Biochemistry/Chemical Biology and 4 years of industry experience

Or

Bachelor’s degree in Chemistry or Biochemistry/Chemical Biology and 6 years of industry experience

Preferred Qualifications:

• Ph.D. in organic chemistry or biochemistry/chemical biology with a specialization in peptide/protein synthesis, protein engineering, peptide modification or conjugation chemistry
• Post-doctoral experience in an academic laboratory or pharmaceutical/biotech industry
• Track record of peer-reviewed publications and research presentations
• Demonstrated ability to work within a dynamic and interdisciplinary environment to achieve results
• Excellent written and verbal communication skills, ability to multitask, effectively plan and follow through on complex projects
• A research summary included with CV is strongly encouraged

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Process Development Senior Associate – Drug Substance Technologies Synthetics

Live

What you will do

Amgen is currently seeking a talented Process Development Senior Associate to join our Drug Substance Technologies - Synthetics (DSTS) group in Cambridge, MA. Amgen’s DSTS group within Process Development (PD) is responsible for the invention, development, and implementation of drug substance manufacturing processes and technologies to advance Amgen's exciting portfolio of synthetic and hybrid assets. Senior Associates in our team collaborate with chemists, process engineers, and attribute scientists to support drug substance manufacturing from early to late-stage development. The successful candidate will be a highly motivated and team-oriented individual with prior lab-based research experience in organic chemistry or biochemistry/chemical biology.

Key Responsibilities:

• Work within a drug substance team comprised of chemists, engineers, and attribute scientists to solve technical problems
• Contribute to the invention of synthetic routes and development of safe, robust, and cost-effective processes to manufacture synthetic and hybrid drug substances
• Support cGMP manufacturing and technology transfer to our internal manufacturing facilities and external contract manufacturers
• Support process characterization activities, including process understanding and modeling
• Contribute to drug substance development teams by providing experimental results, technical updates, documentation, data interpretation, recommendations, etc.
• Works regularly with a supervisor to advance projects within required deadlines.
• Work cross-functionally to deliver regulatory documents and support regulatory filings
• Follows good laboratory documentation practices and standard operating procedures

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The scientific professional we seek will possess these qualifications.

Basic Qualifications:

Master’s degree Chemistry or Biochemistry/Chemical Biology completed by June 2024

OR

Bachelor’s degree in Chemistry or Biochemistry/Chemical Biology and 2 years of industry experience

Or

Associate’s degree in Chemistry or Biochemistry/Chemical Biology and 4 years of industry experience

Or

High school diploma / GED and 6 years of industry experience

Preferred Qualifications:

• M.S. in organic chemistry or biochemistry/chemical biology with a specialization in synthetic methodology, total synthesis, peptide/protein chemistry, oligonucleotide chemistry, or synthetic/conjugation chemistry
• Prior research experience in the biopharmaceutical or pharmaceutical industry
• Demonstrated ability to work in a chemistry laboratory with minimal supervision
• Ability to independently collect and interpret analytical results (NMR, HPLC, MS, IR, Raman, etc)
• Excellent written and verbal communication skills, ability to multitask, effectively plan and follow through on projects
• A research summary included with CV is strongly encouraged

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Process Development Senior Principal Scientist – Peptide Chemistry (Synthetics)

Live

What you will do

Let’s do this. Let’s change the world. Amgen is seeking a dedicated Process Development Senior Principal Scientist with industry experience in peptide synthesis and manufacturing to join our Drug Substance Technologies - Synthetics (DSTS) group in Cambridge, MA. Amgen’s DSTS group within Process Development (PD) is responsible for the invention, development, and implementation of drug substance manufacturing processes and technologies to advance Amgen's portfolio of synthetic and hybrid assets. The Senior Principal Scientist role will include leading a multidisciplinary team of chemists and chemical engineers in the development of efficient and sustainable manufacturing processes for peptide synthesis and purification, driving technology innovation in the areas of chemical and microbial recombinant peptide production technologies, and providing technical expertise as well as developing and mentoring staff within the organization. The successful candidate for this role will be a people-centered leader with expertise in peptide process development and manufacturing with a consistent track record of scientific innovation and leadership within the pharmaceutical industry.

Key Responsibilities:

• Lead a multidisciplinary project team in the development of sustainable and cost-effective processes for peptide manufacturing
• Drive technology innovation in the areas of chemical and microbial recombinant peptide production technologies
• Support cGMP manufacturing and technology transfer to large-scale peptide production facilities
• Develop strategies to ensure process performance through process understanding, modeling and characterization
• Guide successful completion of project deliverables and ensure timelines are met
• Work multi-functionally to deliver regulatory documents and support regulatory filings
• Serve as a technical expert and keep current in the field of peptide synthesis and manufacturing
• Coach and provide career and scientific / technical advice to colleagues within the organization

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The scientific professional we seek will possess these qualifications.

Basic Qualifications:

Doctorate degree PhD OR PharmD OR MD in Chemistry, Chemical Engineering, or Biochemistry/Chemical Biology and 3 years of industry experience

Or

Master’s degree in Chemistry, Chemical Engineering, or Biochemistry/Chemical Biology and 6 years of industry experience

Or

Bachelor’s degree n Chemistry, Chemical Engineering, or Biochemistry/Chemical Biology and 6 years of industry experience

Preferred Qualifications:

• 6+ years in the pharmaceutical industry with expertise in peptide process development and manufacturing (solid-phase peptide synthesis, liquid-phase peptide synthesis, site-selective peptide modification, semisynthetic approaches, chemoenzymatic peptide synthesis)
• Ability to work within a dynamic and interdisciplinary environment to achieve results
• People-centered leadership skills in building strong teams through mutual trust and respect and exhibits Amgen leadership attributes of inspire, accelerate, integrate, and adapt
• Track record of publications, patents and presentations

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

JOB DESCRIPTION:

Job Title

Sr. Electrical Engineer R&D

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Westford, MA location in the AVD division.

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

This position will be a R&D/Sustaining engineering position supporting the FFR and OCT hardware portion of our business.  Performs the layout, construction, and evaluation of a variety of prototype Printed Circuit Boards, fixtures, and tools.  Applies engineering and scientific principles to the evaluation and solution of technical problems.  Exercises technical judgment in planning, organizing, performing, coordinating and/or directing engineering work.  Performs engineering studies.  Remains abreast of and consults on technical advancements.  Identifies and routinely uses the most effective and cost-efficient practices to execute processes; continually evaluates their effectiveness and appropriateness.

What You’ll Work On

• Support R&D and sustaining activities around OCT and FFR manufacturing including end of life, supplier change requests, Global compliance standards, IFU/Label changes, support of regulatory submissions, corporate programs, literature review, and all supporting quality system elements

• Conduct evaluations, tests, and analyses related to feasibility and function

• The position will also support the following design and manufacturing elements:

• Production support

• Interface with vendors for components

• Protocol and report writing

• Generate and modify material specification documentation

• Work with cross functional teams

• Develop and implement design improvements

• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.  Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Required Qualifications

• Bachelor of Science in electrical/electronic engineering or related engineering field.

• Minimum 9 years of experience or an equivalent combination of education and work experience.

• Relevant work experience in performing the layout construction, and evaluation of a variety of Printed Circuit Boards, knowledge of analog electronics, experience with fiber optics, or capital equipment experience is preferred.

• Ability to understand and comply with applicable FDA regulations and Company operating procedures, processes, policies and tasks preferred.

• Demonstrated personal computer skills, including spreadsheet, word processing, database management, and specialized applications.

Preferred Qualifications

• Medical Devices

• Altium

• Advanced credential or professional certification in a relevant discipline/concentration desired.

• Six-Sigma knowledge and experience desired.

• Training and experience in manufacturing processes and methods desired, especially in the manufacturing of medical devices preferred.

• Ability to work in a highly matrixed and geographically diverse business environment.

• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

• Ability to leverage and/or engage others to accomplish projects.

• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

• Multitasks, prioritizes and meets deadlines in timely manner.

• Strong organizational and follow-up skills, as well as attention to detail.

• Ability to travel approximately 25%, including internationally.

• Ability to maintain regular and predictable attendance.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Position: Senior Data Analyst, Office of the Chief Scientific Officer      

Location: Boston, MA

Schedule: 40 hours per week, On-site/Hybrid

POSITION SUMMARY:

Under the supervision of the Director of Clinical and Translational Research, the Senior Data Analyst will conduct data cleaning, data management, programming and modeling for project requests from faculty and staff members.  The Senior Data Analyst also will conduct intakes to create specifications for new projects. Requirements: Master’s degree with advanced statistical courses, proficient in STATA, SAS, R, and detail-oriented. Minimum of three years of prior experience in data analytics. 

JOB RESPONSIBILITIES​

• Conducts intake discussions with PIs and helps to plan and specify analyses.
• Performs a variety of duties related to data cleaning, management, and analysis including: statistical programming, dataset cleaning, descriptive analyses, regression modeling, power calculations and multilevel modeling.
• Prepares graphical reports using STATA, SAS, R or other statistical programs and PowerPoint. Writes and keeps detailed codes and project notes
• Provides data/information to research teams using tools such as Excel, PowerPoint, and other tools as needed. Facilitates database building and analysis of survey data.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Master’s degree, with advanced statistical courses, required.

EXPERIENCE:

• Minimum of 3 years prior experience in data analytics. 
• Proficient in STATA and/or SAS and/or R and detail oriented.
• Experience with other statistical software packages a plus. Prior experience working with claims data preferred.
• Prior experience independently conducting analyses and displaying results preferred.

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Advanced proficiency in use of STATA, SAS, R or other statistical programs.
• Advanced proficiency use of desktop productivity tools including Excel, Word, and PowerPoint
• Ability to manage multiple tasks and deliver required products in a timely manner 
• Commitment to producing analytic product that consistently meets the highest standards of accuracy
• Excellent interpersonal skills and the demonstrated ability to work in a team oriented environment

This position is funded by a 5 year grant. There may be opportunity beyond this grant funding for position integration into ongoing operations.

JOB BENEFITS:

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

ABOUT THE DEPARTMENT:

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.

The position has the potential to be hybrid.

Equal Opportunity Employer/Disabled/Veterans

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Process Development Senior Associate

Live

What you will do

Let’s do this! Let’s change the world! In this vital role you will develop cell culture and purification processes for recombinant proteins to improve the production yields, evaluating process robustness through process characterization, transferring processes to manufacturing, and conducting other relevant experiments such as facility fit and raw material evaluation.

• Work in a team environment to contribute to drug substance process development.
• Execute mammalian cell culture experiments at different scales in shake flasks and bioreactors.
• Execute purification experiments, mainly filtration and chromatography, at bench and pilot scale as needed.
• Document experimental data in lab notebooks.
• Analyze the data and present to the team.
• Author technical reports and support regulatory filing as needed.
• Contribute to technology development projects to seek continuous improvement in reliability and efficiency.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a motivated individual with these qualifications.

Basic Qualifications:

• High school diploma / GED and 6 years of Process Development experience OR
• Associate’s degree and 4 years of Process Development experience OR
• Bachelor’s degree and 2 years of Process Development experience OR
• Master’s degree

Preferred Qualifications:

• Relevant hands-on lab experience in cell culture or protein purification.
• Attention to details and critical thinking ability.
• Experience in Design of Experiments and statistical analysis is a plus.
• Strong oral and written communication skills.
• Self-motivated and strong organization skills.
• Strong interpersonal skills, and the ability to work in a dynamic and collaborative environment.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

Career Category

Job Description

Salary Range

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Process Development Senior Scientist

Live

What you will do

Let’s do this! Let’s change the world! In this vital role you will be responsible for development, characterization, scale-up and support of drug substance processes to enable commercial advancement of programs from Ph II/III clinical trials to marketing application.

• Apply established platform approaches and problem-solving skills to rapidly tackle drug substance challenges and build robust processes with efficient experimentation
• Drive innovation and utilize out-of-the-box thinking to contribute to technology development
• Expand and develop skills in cell culture and purification, thereby further contributing to the integrated group
• Participate in drug substance teams and collaborate cross functionally with analytical and drug product representatives to deliver drug substance manufacturing processes in a phase appropriate manner.
• Deliver process amenable to cGMP operation and carry out results of drug substance in a cGMP manufacturing environment
• Author, or provide direction for the authorship of, technical report or CMC regulatory submissions which may require minimal additional editing

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a Scientist with these qualifications.

Basic Qualifications:

• Bachelor’s degree and 5 years of life sciences experience OR
• Master’s degree and 3 years of life sciences experience OR
• Doctorate degree PhD OR PharmD OR MD

Preferred Qualifications:

• Ph.D. in Chemical Engineering, Biochemistry, Biotechnology, Bioengineering, Biomedical engineering, or Bioprocessing discipline or relevant experience in the pharmaceutical or related industry
• Experience in bioreactor process development or cell line development
• Scientific understanding of current bioreactor technologies, as well as the ability to explore and develop new approaches to further advance innovative bioreactor technologies
• Understanding of protein characteristics and critical attributes so as to direct bioreactor development and product/process control strategies
• Independently uncovering and resolving issues associated with cell culture and harvest and implementation of scientific projects
• Strong technical communication skills, both written and verbal, to interact effectively and appropriately with all stakeholders and document learned information, improvements, and value generated
• Motivated self-starter with excellent interpersonal and organizational skills
• Leadership experience of progressively increased scope and a demonstrated ability to inspire and lead a group of scientists to deliver on complex and challenging objectives in defined timelines
• Demonstrated eminence in the scientific community through a sustained record of peer reviewed publications
• Demonstrated success working with diverse team members in a dynamic, cross-functional environment
• Familiarity with design of experiments and statistical analysis of data
• Knowledge of license application and the drug development process
• Exposure to cGMP manufacturing and CMC components of regulatory submissions

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Process Development Senior Scientist

Live

What you will do

Let’s do this! Let’s change the world! In this vital role you will be responsible for development, characterization, scale-up and support of drug substance processes to enable commercial advancement of programs from Ph II/III clinical trials to marketing application.

• Apply established platform approaches and problem-solving skills to rapidly tackle drug substance challenges and build robust processes with efficient experimentation
• Drive innovation and utilize out-of-the-box thinking to contribute to technology development
• Expand and develop skills in cell culture and purification, thereby further contributing to the integrated group
• Participate in drug substance teams and collaborate cross functionally with analytical and drug product representatives to deliver drug substance manufacturing processes in a phase appropriate manner.
• Deliver process amenable to cGMP operation and carry out results of drug substance in a cGMP manufacturing environment
• Author, or provide direction for the authorship of, technical report or CMC regulatory submissions which may require minimal additional editing

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a Scientist with these qualifications.

Basic Qualifications:

• Bachelor’s degree and 5 years of life sciences experience OR
• Master’s degree and 3 years of life sciences experience OR
• Doctorate degree PhD OR PharmD OR MD

Preferred Qualifications:

• Ph.D. in Chemical Engineering, Biochemistry, Biotechnology, Bioengineering, Biomedical engineering, or Bioprocessing discipline or relevant experience in the pharmaceutical or related industry
• Experience in bioreactor process development or cell line development
• Scientific understanding of current bioreactor technologies, as well as the ability to explore and develop new approaches to further advance innovative bioreactor technologies
• Understanding of protein characteristics and critical attributes so as to direct bioreactor development and product/process control strategies
• Independently uncovering and resolving issues associated with cell culture and harvest and implementation of scientific projects
• Strong technical communication skills, both written and verbal, to interact effectively and appropriately with all stakeholders and document learned information, improvements, and value generated
• Motivated self-starter with excellent interpersonal and organizational skills
• Leadership experience of progressively increased scope and a demonstrated ability to inspire and lead a group of scientists to deliver on complex and challenging objectives in defined timelines
• Demonstrated eminence in the scientific community through a sustained record of peer reviewed publications
• Demonstrated success working with diverse team members in a dynamic, cross-functional environment
• Familiarity with design of experiments and statistical analysis of data
• Knowledge of license application and the drug development process
• Exposure to cGMP manufacturing and CMC components of regulatory submissions

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

• Diagnose and repair to specifications.
• Brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals. • Stay current with rapidly changing automotive technology through continuous paid formal training.
• Assist fellow technicians/mechanics in performing technical activities.

• Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
• Must have a minimum 3 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment.
• A.S.E. certification in at least 3 (three) of A1-A8 is required. (New hires with external similar qualifications/certifications will have up to 2 years of employment to comply).
• Maintains Federal, State and Local certification/license where applicable.
• Ability to communicate technical information to non-technical people.
• Reading, writing, and math skills.

Our Crew Knows Benefits

Health benefits that start on day one of employment, for all of our full-time teammates:

• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Tuition reimbursement program
• 401(k) match
• Vision and Dental Coverage
• On demand pay (daily pay) program available

Our Values Give Back To You

• Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
• Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
• Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Assistant Vice President – Senior Business Analyst (Investment Risk)

Who we are looking for

We are currently seeking a senior business analyst with data analysis experience.  The role will be on the information technology team partnering with the risk analysts to continue to enhance SSGA’s Risk Technology Platform.  The individual will write the detailed business and system specifications on enhancements, data loading, and data transformation; conducting data analysis of holdings, fund flow, and market data that drive the risk analytics. 

The successful candidate will have strong data analysis skills, can build partnerships, foster close collaboration and work hand in hand with both business and technology teams.  The candidate must possess an inherent understanding of technologies, relationships between technology, data, operations, and business areas to accomplish speed to market technology solutions.

What you will be responsible for

As the IT Business Analyst for Risk Technology Platform, you will

• Partner with multiple stakeholders to understand and document investment risk methodologies.
• Proficient in SQL to conduct detailed data analysis on Risk Analytics, Holdings, Fund Flows, and Market Data.
• Collaborate with multiple stakeholders to understand the data sources and operational processes, and data dependencies.
• Document and clearly communicate the business and system specifications; review with business stakeholders, and obtain approval for developments.
• Knowledge-share the business specifications with development team; facilitate the technical design; and create the system specifications and agile stories.
• Lead story grooming,  provide subsequent clarifications, and approve QA test cases.
• Facilitate project meetings, proactively identify and remove impediments, escalate issues, and regularly report the status to the business group.
• Collaborate with others across the organization to work out deliverables dependencies and timelines as applicable.
• Maintain project artifacts, document lessons learned, and continuously refine and streamline the framework to implement technology solutions.
• Work with stakeholders to prioritize and track technology initiatives and corresponding regulatory reporting requirements.

What we value

These skills will help you succeed in this role:

• Must be highly proficient in SQL
• Must have solid knowledge of mutual fund holdings, security reference data, market pricing data.
• Working knowledge of risk analytics is preferred
• Experience with multi-asset class proprietary / vended risk analytics engines (e.g. , FactSet PA, Bloomberg PORT+, BarraOne, Axioma) is preferable
• 5+ years of past experience as a business analyst implementing technology solutions with asset management firm(s).
• Highly organized, and ability to work on multiple related initiatives
• Excellent communication skills and confidence in dealing with all levels of the organization, both internal and external
• Solid presentation skills

Education & Preferred Qualifications

• Qualified degree
• Financial Services background, including investment or asset management
• Information technology expertise

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Generates revenue through sales to new and/or existing key accounts within a geographic area or market. Collects information to better understand business issues, problems, and opportunities and to identify sales prospects. Prepares quantitative, qualitative, and financial data for use in pricing and sales presentations. Ensures sales plans and key account strategies are implemented and sales/financial goals are obtained.

What Part Will You Play?

• With significant support from internal resources and leadership, researches target prospects and develops pipeline in the assigned territory, assigned portfolio or with assigned accounts for new sales and/or for existing sales. For existing clients, conducts penetration analysis and reviews influencing factors and strategy of client to determine action plan. For new sales, identifies business opportunities, conducts cold calls and determines which relationships to nurture. For North America Segment, typically handles 100k or less accounts on file and typical accounts would include small community banks or small credit unions. For the Merchant Segment, typically leads the work of smaller customers, such as Independent Sales Organizations (ISOs) or Bank Acquirers with 10k or less Merchants.
• Acts as a front line sales person. Seeks support internally in order to effectively nurture old and new relationships, to execute and create the cold call plan, and to establish the relationship plan for new and existing business on a smaller scale. With guidance from more experienced internal resources, develops an understanding of the territory, conducts sufficient research, determines the appropriate timing for the client contact and determines the appropriate contacts for prospects.
• Creates, maintains and sustains Strategic Sales Plan (SSP) for identified top prospects in assigned area or accounts. Is responsible for closing the sale. Needs general guidance for closing deals and identifies internal resources for assistance with SSP.
• Creates the solution design plan. Sizes the work needed for the conversion and helps client understand the work effort for the transition and the correct mix to offer. Assesses the customer's business and reviews solution design options with the client, considering the client's vision, goal, objectives, pain points and target state and makes recommendations for the delivery option. Requires a tremendous amount of support for the large or mega prospects and may need guidance with the smaller prospects, such as small credit unions or small banks.
• With guidance from internal resources, creates and modifies the sales project plan with the intent to close the sale. Conducts stage assessments from time to time with assistance. Identifies and orchestrates the correct internal resources, such as within pricing, IT, implementation, etc. to meet with the client at the appropriate time based on the objectives of the client. Conducts ongoing communication with various internal groups regarding the client and makes request for assistance with the sales project plan as needed.
• Understands the dynamics of the industry, is knowledgeable regarding key trends in the market and discusses with clients current product offering and developing products, including mobile app developments, chip cards, etc. Participates with more experienced internal resource who conducts consultative thought leadership with prospects and helps client with possible solution design.
• Supports the negotiation of the master agreements and service level agreements. May negotiate for small prospects, such as small community banks or small credit unions, but will need support in crafting business terms, etc.
• With support from internal resources, manages the sales presentation and sales process, including identifying the objectives of the meeting, setting the agenda, and following-up on action items, as needed. Identifies internal resources to attend the meeting with the prospect to assist with questions, etc.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Typical fields include Communication, English, IT, or Engineering; Combination of relevant training and/ or experience in lieu of degree
• Minimum 2-3 Years Relevant Exp
• Experience in industry

Preferred Qualifications

• Master's Degree
• Business

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Negotiation Skills - Ability to close a deal
• Interpersonal/Communication Skills/Building Relationships - Orchestrate work across internal and external teams
• Presentation Skills - Present sales presentation and sales process to client

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Business Unit:

Company Details:

Job Details:

Responsible for the technical expertise of the Boston Production System, analyzing and improving system performance and stability including deployed devices and back office applications and progressing related engineering solutions. Provide technical guidance and leadership to field engineers and administrators. Provide assistance to external customers by diagnosing and troubleshooting software and hardware problems and helping customers use the published applications. Has familiarity with some of the following technologies: devices, back office enterprise systems (including financial transactions, reconciliation, payment processing, and customer services), database queries, and mobile applications. This position typically works under general supervision and direction and incumbents will regularly exercise discretionary and some decision-making authority associated with the technical scope.

Essential Job Duties and Responsibilities:

• Assist the program/project with technical issues.
• Support the project team in defining and documenting any issues and corrections found in the field.
• Deliver engineering solutions that meet budget, schedule, and agreed scope.
• Interface with customers on engineering requirements, issues, planning, and status updates.
• Serve as technical support for customers, supporting customer use of the system, technical presentations, discussions, and workshops.
• Support and monitor issue and software development work activities and status using tools such as Jira and ServiceNow.
• Support defect identification and resolution and monitor test status using tools such as TestRail.
• Support collaborations with internal departments, customer representatives, third-party suppliers, and other stakeholders in support of issue resolution.
• Work with functional engineering managers to support customer needs with additional resources.
• Communicate with customers and engineering to troubleshoot issues, isolate the root cause, and deliver solutions or implement workarounds.
• Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.
• Analyze and troubleshoot complex customer issues; working directly with Program Operations and Engineering when issues must be escalated.
• Respond to customers in a professional and timely manner to deliver workarounds and solutions for complex technical problems.

Minimum Requirements

• Bachelor's degree plus eight (8) years of relevant experience or Master's degree plus six (6) years.
• Experience with supporting ATM, Banking services or transportation industry preferred.
• Experience with supporting Applications preferred.
• Experience with SRE preferred.

Worker Type: