ServiceNow Intern - Summer 2024
Job Category: Service Contract Act
Time Type: Part time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
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CACI is looking for a ServiceNow Intern to support the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program.
On the EITaaS program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DAF to transition focus from IT operations to mission operations.
What You’ll Get to Do:
CACI is looking for a ServiceNow Intern to support the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program.
On the EITaaS program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DAF to transition focus from IT operations to mission operations.
Become part of a solution-oriented team designing and implementing ServiceNow based products in a dynamic environment. Contribute to the overall success of an Enterprise ServiceNow implementation by providing technical consultation, receiving requirements, developing, and deploying solutions across a wide variety of directorate level organizations using ServiceNow’s Implementation Methodology (SIM). Solve the Common Services Data Model (CSDM) challenge through guiding stakeholder understanding and expectations of the IT Services lifecycle.
More About the Role:
- Design service catalog items in accordance with customer requirements.
- Publish and maintain service catalog items.
- Create and maintain service portal pages and content.
- Manage customer experiences via portals, pages, and items.
- Manage user experiences within the Now platform via homepages, dashboards, and workflows.
- Create and maintain application and technical services.
- Manage core foundation data, tables & columns, and configuration item (CI) classes.
- Create and maintain CI relationship data.
- Accurately create, test, and manage update sets in a high paced environment.
- Use best business practices to configure tables, forms, and workflows.
- Consult on creation and modification of business processes based on knowledge of the Now platform.
- Technical awareness and ability to multi-task and adapt to changes quickly.
- Research, resolve, and respond to questions received via emails, chat, and collaboration tools.
- Acquire and maintain knowledge of updated supported technologies to ensure accurate solutions to customers.
- Ability to learn new concepts very quickly.
- Excellent written and verbal communication.
- High level of performance with strong multitasking abilities
- Flexible, team player, “get-it-done” personality – The environment is highly dynamic.
- Ability to organize and plan work independently.
- Communicate effectively and collaboratively with customers, stakeholders, and peers.
You’ll Bring These Qualifications:
- Ability to obtain and maintain Secret Security Clearance
- Rising college junior or senior, expected graduation 2024-2026
- Excellent verbal and written commuincation skills
- Experience with at least two ServiceNow ITSM, ITOM, ITBM, and/or SAM.
- Experience with JavaScript and Angular scripting.
- The ability to distill complex information into clear, concise text.
- Demonstrated excellent writing and grammar skills.
- The ability to work independently and meet deadlines.
- Experience with MS Office tools (Excel, Word, Project, Visio) and SharePoint
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage:
$25.18
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.