Total 20 technical support engineer job vacancies in Bangalore, India

Experience: 6-9 Years

Role: Production Support Analyst

Key Responsibilities:

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience is a plus

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

The IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks.Key Responsibilities• Advanced Troubleshooting:o Manage and resolve incidents, including complex hardware, software, and network issues.o Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.o Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.o Provide remote and on-site support as necessary to resolve issues that cannot be handled at Level 1.• System Administration:o Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.o Perform advanced tasks such as system imaging, software deployment, and virtual machine management.o Oversee backup and recovery procedures to ensure data integrity and availability.o Implement and manage security measures, including antivirus, patch management, and encryption.• Network and Security Support:o Diagnose and resolve network-related issues, such as IP conflicts, VPN connectivity problems, and firewall settings.o Monitor and respond to security alerts, and assist in mitigating potential threats.o Assist in maintaining network performance by troubleshooting issues and ensuring optimal configurations.• Documentation and Reporting:o Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.o Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.o Collaborate with Level 1 support and other IT teams to improve overall service delivery.Experience: 3-5 years of experience in an advanced technical support role, specifically within a Windows environment.Technical Skills:Strong proficiency in Windows operating systems (Windows 10, Windows Server 2016/2019).In-depth knowledge of Active Directory, Group Policy, DNS, DHCP, and Microsoft Office 365.Advanced understanding of networking principles and security best practices.Experience with system imaging, software deployment, and virtual machine management.Soft Skills:Strong communication skills with the ability to explain complex technical issues to non-technical users.Ability to manage multiple priorities in a fast-paced environment.High level of professionalism and customer service orientation.Willingness to work in shifts, including nights and weekends, as required.On-call availability for urgent issues.

Understanding and carrying out all tasks given by the Senior Engineer.

Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.

Ensuring all expenses stay within the allocated budget.

Performing regular inspections of equipment and scheduling maintenance or repairs.

Providing assistance to different staff or engineering teams.

Inspecting inventory and reporting inconsistencies as well as ordering more materials.

Producing CAD drawings according to specifications.

Evaluating all products and processes and ensuring standardization of quality assurance measures.

Participating in various learning experiences, which may include attending workshops and training sessions.

Calibrating and troubleshooting equipment as required

Experience: 10+ Years

Role: System Engineer

Key Skills: Data Processing, Data Analysis, Shell Script, SQL, NOSQL, System Diagram, Application Architecture, System Integration

Key Responsilbilities:

• Participate in end-to-end projects for system implementation of MLS system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Requirements:

Must Have

• At least 8 years of experience / knowledge in Application architecture and System Integration with combination of technologies such as Unix, Linux, Hadoop, Apache, Jboss. Maria database and NoSQL

• At least 8 years of CICD implementation experience from scratch with combination of technologies such GitHub, Gitlab, Bitbucket, Jenkins, Aldon, etc

• At least 8 years of network and security experience to resolve firewall connection issue, integration issue, implementing load balancing and disaster recovery needs

• At least 10 years of experience in developing Unix Shell Scripting, SQL, Java and Python from scratch

• At least 10 years of experience in application and database design and UI/UX design

• At least 8 years of experience in business analysis, data mapping and process mapping

• At least 8 years of experience in Production Support Management, Incident and Problem Management

• Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Control-M, and JIRA

• Experience in SharePoint and Confluence

• Managing and maintaining building services, such as lighting, heating, ventilation and lift systems
• Carrying out feasibility studies for new technical developments
• Drawing up project plans, making models, prototypes and circuit diagrams for high and low voltage electrical equipment
• Budgeting and estimating timescales
• Execute regional space, power, cabling and other infrastructure requirements in support of Edge network requirements, present and future.
• Design/Plan new site electrical/mechanical critical infrastructure for Data Center sites.
• Work with Meta Engineers and design and draw layout of Edge/POP sites floor plans, allocate space assigned to network function, optical, backbone, IP, compute, etc.
• Execute all SOW Engineering design packages related to new or existing edge/pop sites as per Edge and Network Services (ENS) standards.
• Proactively contribute to documentation, automation and processes as they evolve.
• Understand the overall needs of current and future POP infrastructure.
• Guide retrospective reviews of completed projects with teams to incorporate lessons learned into the team's future roadmaps and goals.
• Ensure processes are being followed and all documentation and systems are delivered as per set standards.
• Support site acceptance process for new POP sites.
• Travel to site across states for site survey and evaluation on as per need basis.

Visa Corporate IT (CIT) group has embarked on a major transformation journey.  We are transforming ourselves into a true engineering organization where we put customer experience and end user support first.  As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our End users.  This change is geared towards rethinking how we provide Operational support for the services we’re responsible for. The successful candidate will work with a dynamic and evolving global team that is driving the charge to ensure that Visa is not only the best way to pay but also the best place to work, with state of the art end user systems and solutions.

Essential Functions:

• Provide 2nd level support for workstation, voice, video and mobile related infrastructure
• Prioritize and triage end user requests, incidents and complaints
• Effectively questions user to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues.
• Interact with customers via telephone, e-mail, IM/chat, and social tools, to provide technical support.
• Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues and escalate hardware repairs to third party providers as needed.
• Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow or equivalent solution.
• Install workstation, telephony, and voice, video and mobile hardware/software as required.
• Provisions and prepares workstations using standard images.
• Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed.
• Coordinate and execute workstation relocation requests
• Providing support for high-profile multipoint video meetings using meeting management tools from Cisco, Polycom, Bluejeans, and other video technologies.
• Supporting Audio and Video Equipment including cabling, TVs, projectors and lighting.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Career

Our DevOps and Site Reliability Engineers are a hybrid of software and systems engineers. Our mission is to design the next version of the Prisma Access. We code our way out of operational problems. We are responsible for reliability, scalability, and automation while keeping an eye on latency, performance, and capacity.

• Contribute to the success of SRE and DevOps
• Develop expertise in new technologies
• Work with developers, researchers, data scientists, and security experts
• Design, build, and operate reliable, secure Cloud infrastructure
• Ensure that applications are production-ready, scalable, and reliable
• Develop tools and automation frameworks
• Automate robust deployment of robust services
• Orchestrate end-to-end monitoring and alerting
• Mentor and champion SRE culture
• Participate in design reviews

Your Impact

• Design, write and maintain software to improve the availability, scalability, latency, and efficiency of the services, incorporating third-party open-source tools when available
• Create new designs for a growing number of distributed systems
• Design and implement the tools and processes used for deployment and change management
• Plan and execute configuration management
• Own, maintain, and continuously improve all systems provided as a service, such as monitoring and datastores
• Engage in service capacity planning and demand forecasting, anticipating performance bottlenecks
• Automate resource provisioning and allocation process
• Run software performance analysis and system tuning
• Plan and execute disaster recovery drills
• Participate in rotating on-call duties

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Staff Software Engineer to join the Clearing and Settlement (CAS) Development Team, based in Bangalore, India. We need a highly motivated Software Engineer who is passionate on using modern software engineering and testing principles to deliver robust applications to our global users. We test infrastructure solutions for business-critical high visibility projects. We are looking for an expert in testing sophisticated and complicated business problems and testing applications. Experience in Linux environment, automated testing, CI/CD, full stack software design and development would be best fit. You will be extensively involved in hands-on activities including analyzing business needs and design documents, development of Test Plans, Test Design and Test cases, design walk-throughs, testing, building, and maintaining test tools including automated test solutions for multiple applications on a variety of technology stacks.

Essential Functions:

• Build test tools to improve quality and performance of Clearing and Settlement Team.
• Implement test automation for Clearing application.
• Setup, configure, and maintain test environments.
• Design and develop test plans and functional test cases from business requirements and conceptual documents for Clearing and Settlement Team.
• Complete test cases, analyze, and report test results to project team.
• Collaborate with peers and other customers in Test design/plan review sessions.
• Collaborate with development team to analyze, debug, and resolve any application issues.
• Support multi-functional teams in integration test efforts.
• Provides technical recommendations and testing solutions that promote reusability across multiple projects/initiatives.
• Apply experience and skills to tackle testing challenges including but not limited to data management, test environment and application configuration
• Good understanding on Regression Suits and Execution ​

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary 

The Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability.  

In Asia Pacific, Managed Services is the execution arm of VCA.  Our teams (also known as squads) are embedded virtually with clients, leading to long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda, effectively becoming the enablers and trusted strategic advisors for our clients.  

What a Sr. Test Engineer does at Visa: 

The Sr. Test Engineer role is key to our ongoing transformation, requiring you to solve challenging business problems and test highly scalable, user-friendly applications. Key responsibilities include:  

• Designing, documenting, and implementing new test flows, enhancements, and modifications to existing QA software that aligns with test design specifications, security, and QA best practices.  
• Interacting with both business and technical stakeholders to deliver high-quality QA services that meet business requirements, using the latest tools and technology.  
• API / Microservices testing and test automation with rest assured and java or similar skills sets 
• Mobile testing for the VISA features for both iOS and Android devices. 
• Identifying opportunities for product innovation and improvements to best practices, standards, and processes.  
• Mentoring more junior test engineers to ensure timely delivery of good quality code.  
• Coordinating Continuous Integration activities, testing automation frameworks, and contributing core product code.  
• Presenting technical QA solutions, capabilities, considerations, and features in business terms.  
• Communicating status, issues, and risks effectively and timely.  
• Working independently to develop QA software that conforms to Visa’s high standards of security, quality, performance, resiliency, and compliance.  
• Independently creating multiple QA artifacts for projects and presenting these artifacts to team members and other stakeholders.  
• Collaborating with Product Owners to break down solutions into smaller achievable tasks.  
• Supporting other test engineers and operation teams in troubleshooting, defect research, issue root cause analysis, etc.  

Why this is important to Visa: 

This role will support a key client of Visa and will help to scale our Managed Services capabilities supporting Visa’s ambition of diversifying our revenue.  Managed Services is an emerging, fast growth, focus area for the Visa business globally. 

This role will support one of our most strategically important issuing clients of Visa and will be responsible for delivering significant improvements to their digital consumer banking and payments experience. If you are a trailblazer, this is the role for you.  We need a leader to establish a strong team, set the vision for how we will deliver value to our client and develop the best practice template for how we expand this Managed Service offering in Asia Pacific. 

Key Competencies:  

• Active Contributor to Team Success - Actively participating as a member of the Managed Service Leadership Team. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goals. Share knowledge and learn best practice in line with the client and Visa testing practice. 
• Decision Making - Identifying and understanding issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent with available facts, constraints, and probable consequences. 
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others’ thoughts and actions. 
• Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved, redirects energy into related achievable goals if appropriate. 
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports). 
• Driving Execution - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative, adjusts activities or timelines as circumstances warrant. Uses the tools and processes to optimally drive the desired outcomes meeting client’s and visa’s objectives. 
• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to solutioning when opportunities and challenges arise to meet specific business objectives. Employs a structured approach to a problem with a holistic view. Strives to research and investigate to ensure the solution is future proof.  
• Business-Technical Translator – Translates complex technical specifications into well-defined business concepts, showcasing the impacts and implementation considerations to develop and deliver solutions for the client.  

Interested candidates, please email your resume to justin@zenithinfotech.com.sg or click apply here

Job Responsibilities:

• Plan and oversee the operations and support activities for the proper running of a major Internet-facing, public-facing application deployed on a cloud-based network.
• Ensure compliance to process, policies, standards, procedures to support governance and compliance requirements, and manage reviews and audits on these compliance requirements for the system.
• Manage procurement activities, contract and vendor admin
• Review system and application activities to detect abnormalities based on provided criteria
• Review existing processes and deliver continuous improvements to keep pace with policy and business process changes, and implement technology refresh for supporting tools and technologies
• Support enterprise level programmes and initiatives
• Manage system retirement and disposal

Job Requirements:

• Recognized Degree/Diploma in Computer Science, Engineering or equivalent
• Min 1 year relevant working experience in full stack development and maintenance

Summary

At specialized we are committed to innovate and provide the best performance bicycle that benefit and improve our riders supporting our purpose to pedal the planet forward and contribute toward green environment. To strengthen our newly setup e-Bike electronics team in Singapore who working closely with team based in Europe, we are seeking for experience and passionate principal Electronics Hardware engineer that would be great if obsessed specifically with development of bicycles or electric mobility solution. In this role you will be at the forefront of designing, prototyping, integrating and verifying solutions for state-of-the-art electronics hardware for e-Bike system consist of HMI/User interface, LED light, Motor drive, BMS, etc.

How you will make a difference

*Proven track record in design, simulate and verifying circuitry or electronics hardware system solution which able to meet its safety, thermal, performance and compliance to regulatory requirement.

*Executing and delivering electronics HW design & development tasks started from development kit evaluation, circuit design & simulation, Circuit layout follow by releasing documentation for prototyping (Gerber , Bill of Material ) and testing

*Having a good understanding of Electronics manufacturing and supplier ecosystem

*Proactively identify technical risks within projects, knowhow about dFMEA, dFM and ability to influence engineering teams in their resolution.

*Responsible and Involve in the entire life cycle of multiple related complex electronics modules and systems, including collaboration with embedded software team, manufacturing test/verification methodology, documentation, design, testing, maintenance, and result tracking.

What do you need to win

*Master or Degree in Electronic/Electrical or related fields

*Minimum 6 years of proven work experience & preferably working in R&D organisation of consumer electronics, white goods, automotive product.

*Singaporean or Singapore PR candidate would be priority.

*Proficient in simulation, schematic capture and PCB layout tools, such as OrCAD, Altium Designer, FloTherm, ANSYS ICE pack, SIMETRIX or LT SPICE.

*Practical hands-on and extensive experience with analog & digital electronics, power electronics, embedded system-based electronics circuit, BLDC Motor, battery BMS, several type of sensors, peripheral interfacing standard, cable assemblies and Display technology.

*Good knowledge on standard such as IEC6100 EMC test suite, IEC60335, IPC A-6100 and IPC A-6200. EPAC EN15194, UL 2849 knowhow would be desirable

*Broad knowledge of state-of-the-art components, lab tools, and electronics CAD products is required.

*Knowledge of JIRA/Confluence or knowledge in similar Agile Project Management tool

*Ability to multitask effectively among different projects in a fast-paced environment.

*Effective communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

*Independent, Integrity and self-driven with a strong focus on results to ensure that the whole team succeeds in its goals.

*Excellent English skills (written and spoken)

Interested candidates, please send your resume to justin@zenithinfotech.com.sg

Job responsibilities:

• Responsible to provide support in migrating, upgrading, configuring, troubleshooting and administering the EAI Platforms (eg. file transfer, API gateway) in non-Production and Production environments on AWS
• To ensure the platform adherence to IT compliance requirements

Job Requirements:

• Recognized Degree/Diploma in Computer Science, Engineering or equivalent
• Min 1 year relevant working experience preferably in software maintenance
• Good knowledge of Application Integration middleware and technologies is preferred
• Experience in AWS services setup and administration or equivalent is required
• Familiarity with IM8 or equivalent ICT policies is advantageous

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description:

• Review all facilities with an aesthetic eye for detail;
• Be well-organized and able to be hands-on to trouble-shoot and fix issues related air conditioning (Daiken VRV), plumbing, humidity related issues, all M&E issues, service provider management, and optimize efficiency while reducing operating costs.
• "Can-do" attitude with resourcefulness and phenomenal efficiency can set you apart among our candidate pool.
• The goal is to ensure our accommodations is problem-free;
• Managing the upkeep of equipment and supplies to meet health and safety standards;
• Trouble-shoot, plan and coordinate all installations and repairs of (telecommunications, heat, electricity etc.) and refurbishments;
• Hands-on as well as manage the upkeep of buildings, equipment and supplies to meet health and safety standards;
• Inspect buildings’ structures to determine and implement the need for repairs;
• Obtain comparative quotations;
• Review utilities consumption and strive to minimize costs;
• Supervise foreign staff facilities staff (handy-men) and external contractors;
• Control activities like waste disposal, building security etc.;
• Handle insurance plans and service contracts;
• Keep financial and non-financial records;
• Maintain all trackers.
• Any other jobs requested by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description:

• Review all facilities with an aesthetic eye for detail;
• Be well-organized and able to be hands-on to trouble-shoot and fix issues related air conditioning (Daiken VRV), plumbing, humidity related issues, all M&E issues, service provider management, and optimize efficiency while reducing operating costs.
• "Can-do" attitude with resourcefulness and phenomenal efficiency can set you apart among our candidate pool.
• The goal is to ensure our accommodations is problem-free;
• Managing the upkeep of equipment and supplies to meet health and safety standards;
• Trouble-shoot, plan and coordinate all installations and repairs of (telecommunications, heat, electricity etc.) and refurbishments;
• Hands-on as well as manage the upkeep of buildings, equipment and supplies to meet health and safety standards;
• Inspect buildings’ structures to determine and implement the need for repairs;
• Obtain comparative quotations;
• Review utilities consumption and strive to minimize costs;
• Supervise foreign staff facilities staff (handy-men) and external contractors;
• Control activities like waste disposal, building security etc.;
• Handle insurance plans and service contracts;
• Keep financial and non-financial records;
• Maintain all trackers.
• Any other jobs requested by management.

Team Summary 

The Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability.  

In Asia Pacific, Managed Services is the execution arm of VCA.  Our teams (also known as squads) are embedded virtually with clients, leading to long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda, effectively becoming the enablers and trusted strategic advisors for our clients.  

What a Sr. Test Engineer does at Visa :

The Sr. Test Engineer role is key to our ongoing transformation, requiring you to solve challenging business problems and test highly scalable, user-friendly applications. Key responsibilities include:  

• Designing, documenting, and implementing new test flows, enhancements, and modifications to existing QA software that aligns with test design specifications, security, and QA best practices.  
• Interacting with both business and technical stakeholders to deliver high-quality QA services that meet business requirements, using the latest tools and technology.  
• API / Microservices testing and test automation with rest assured and java or similar skills sets 
• Mobile testing for the VISA features for both iOS and Android devices. 
• Identifying opportunities for product innovation and improvements to best practices, standards, and processes.  
• Mentoring more junior test engineers to ensure timely delivery of good quality code.  
• Coordinating Continuous Integration activities, testing automation frameworks, and contributing core product code.  
• Presenting technical QA solutions, capabilities, considerations, and features in business terms.  
• Communicating status, issues, and risks effectively and timely.  
• Working independently to develop QA software that conforms to Visa’s high standards of security, quality, performance, resiliency, and compliance.  
• Independently creating multiple QA artifacts for projects and presenting these artifacts to team members and other stakeholders.  
• Collaborating with Product Owners to break down solutions into smaller achievable tasks.  
• Supporting other test engineers and operation teams in troubleshooting, defect research, issue root cause analysis, etc.  

Why this is important to Visa: 

This role will support a key client of Visa and will help to scale our Managed Services capabilities supporting Visa’s ambition of diversifying our revenue.  Managed Services is an emerging, fast growth, focus area for the Visa business globally. 

This role will support one of our most strategically important issuing clients of Visa and will be responsible for delivering significant improvements to their digital consumer banking and payments experience. If you are a trailblazer, this is the role for you.  We need a leader to establish a strong team, set the vision for how we will deliver value to our client and develop the best practice template for how we expand this Managed Service offering in Asia Pacific. 

Key Competencies:  

• Active Contributor to Team Success - Actively participating as a member of the Managed Service Leadership Team. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goals. Share knowledge and learn best practice in line with the client and Visa testing practice. 
• Decision Making - Identifying and understanding issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent with available facts, constraints, and probable consequences. 
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others’ thoughts and actions. 
• Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved, redirects energy into related achievable goals if appropriate. 
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports). 
• Driving Execution - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative, adjusts activities or timelines as circumstances warrant. Uses the tools and processes to optimally drive the desired outcomes meeting client’s and visa’s objectives. 
• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to solutioning when opportunities and challenges arise to meet specific business objectives. Employs a structured approach to a problem with a holistic view. Strives to research and investigate to ensure the solution is future proof.  
• Business-Technical Translator – Translates complex technical specifications into well-defined business concepts, showcasing the impacts and implementation considerations to develop and deliver solutions for the client.