Total 234 technical support engineer job vacancies in APAC - India - Bengaluru - Sunriver

We are currently looking to hire a highly motivated support engineer who has the hunger to solve our complex technical and business challenges. We are building a next generation mobility ecosystem based on cloud-native micro services platform. If you want to be part of our journey and make an impact. Apply now!

What you’ll do?

• You are part of central acceptance of incident reports via a defined telephone number, problem reports from end users
• You support and collaborate with team members across countries
• You will own all incidents and fault requests including prioritizations, classification and routing
• You will resolve complex technical issues efficiently with IT Software and prioritising a high volume of IT support tickets on Service-Now
• You will contribute to Active notification of users about the current processing status
• You will Jointly define, update escalations and follow communication matrix
• You will explore and learn knowledge base on Service Now which is available with over 2,000 articles
• You show extreme work ethics and integrity to Define the SLA’s
• You are comfortable working on rotational shifts

What do you need to succeed?

• Must have fulltime Bachelor’s Degree preferably B.Sc (CS) / BCA / BE / B.Tech
• 3+ years of relevant work experience in IT Support
• Strong experience on MAC OS and Windows systems
• Good experience working on Azure Cloud workspace
• Experience working on Active Directory user support
• Good Troubleshooting skills
• Good to have experience working on ticketing system such as Service Now
• Should be comfortable working on Night shifts
• Should have strong communication (English) skills

Your Career

As a Senior Technical Support Engineer specializing in Cortex Xpanse (ASM ) , you will play a critical role in managing all internal and external internet-connected assets for potential attack vectors and exposures, and ensuring our clients' security infrastructures are robust and responsive. 

Your Impact

• Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions
• Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources
• Analyze and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systems
• Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations
• Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture

Experience: 1-3 Years

Role: IT Production Support Engineer

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Procore Technical Writer Role 

Job Title: Technical Writer 

Business Title: Technical Writer

Job Type: IC2

We are looking for an experienced Product Documentation Technical Writer  to author, edit, and/or review Procore product documentation content and backlog requests. 

In this role, you’ll monitor and fulfill content requests via Jira Service Desk Tickets as well as develop new content based on planned product releases. You’ll research and translate technical information into knowledge articles  and/or web-based content for both nontechnical and technical users. 

You’ll plan, develop, create, write and edit operational, instructional, maintenance and/or test product content. You may also produce content for embedded user assistance as well as engineering processes and specifications. You recommend formats responsive to technical and customer requirements and produce content that conform to the company documentation and quality assurance standards.

As a successful Technical Writer at Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving company. You have proven, strong writing skills and the ability to synthesize technical content from a subject matter expert and create content that clearly explains the topics and tasks to end-users based on their persona. 

This position reports into the Manager, Documentation and will be based remotely out of Procore’s Bengaluru, India Office. We’re looking for someone to join us immediately.

What you’ll do:

• Create user guides, tutorials, FAQs, diagrams, technical overviews, and in-product help content 

• Test both the product and its documentation for accuracy and consistency

• Develop relationships with Product Managers and stakeholders for assigned tools

• Work on inbound content request tickets via Jira Service Desk

• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly

• Use a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases

• Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks

• Maintain regular communication and synchronization with the Manager of Documentation

• Collaborate closely with internal and external stakeholders to address and resolve specific issues

What we’re looking for:

• Bachelor’s degree or equivalent experience in English, Technical Communication, or other writing capacity (in English) 

• 2+ years experience working as a Technical Writer or similar job role

• Ability to analyze and synthesize complex content

• Excellent writing and proofreading skills, including Plain English

• Experience with a content management system (CMS) and familiarity with xml or markup language

• Strong technical aptitude with an ability to quickly learn new concepts and tools

• Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones 

• Excellent work ethic and strong intellectual curiosity, ability to work quickly, efficiently, and multi-task

• Track record of effective collaboration with various stakeholders in a fast-paced, work environment

 Work samples required.

Procore is looking for a Senior Technical Writer to author, edit, and review product documentation. In this role, you’ll work with internal resources, interview software developers, and attend engineering meetings to gather, write, and publish technical information for varied roles in our construction audience. You’ll produce top-quality learning materials and technical documentation, which includes tutorials, FAQs, workflow diagrams, infographics, screenshots, and simplified user images. 

As a successful Senior Technical Writer at Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving startup company. You have strong writing skills and the ability to synthesize technical content from an SME and create tutorials that clearly explain the topic/task to end-users based on their persona. 

This position reports into Manager, Technical Documentation and can be based remotely from the Bangalore, India location. We’re looking for someone to join us immediately.

What you’ll do:

• Create in-depth user guides, tutorials, FAQs, process overviews, workflow diagrams, and contextual help documentation for complex features and products

• Test both the product and its documentation for accuracy and consistency

• Work with Stakeholders to set expectations and gather information needed for documentation

• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly

• Identify problem areas or structural deficiencies and proactively contribute to their improvement

• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including drafting, reviewing, and publishing content for phased releases (pilot, beta, GA) 

• Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks

• Regular communication and synchronization with the Senior Manager of Technical Documentation

• Collaborate closely with internal and external customers to address and resolve specific issues.

What we’re looking for:

• Bachelor’s degree or equivalent experience in English, Technical Communication, or Journalism, 5+ years experience working as a Technical Writer or in a related job role

• Ability to analyze and synthesize complex content, excellent writing and proofreading skills

• Strong technical aptitude with an ability to quickly learn new concepts and tools

• Ability to write clearly and succinctly for multiple audiences 

• Excellent work ethic and strong intellectual curiosity

• Ability to work quickly, efficiently, and handle multiple projects simultaneously

• Desire and ability to innovate and improve upon current processes

• Experience creating infographics to more clearly communicate workflow processes and abstract topics

• Track record of effective collaboration with various stakeholders in a fast-paced, work environment

• Ability to consider and approach topics of interest in new, fresh and unique ways

• Ability to develop and maintain strong partnerships and networks with others throughout the organization

• Ability to move quickly and easily in response to change, challenge, or new circumstances. To think, learn, and quickly absorb new information, systems, and processes. 

• Ability to identify positive solutions, despite available resources, to achieve individual and team goals and objectives. 

Sr. Technical Writer, Financials

Job Title: Sr. Technical Writer

Business title: Sr. Technical Writer

Job Type: IC3

Procore is looking for a Senior Technical Writer to author, edit, and review product documentation for our Financial Division in compliance with financial regulations. In this role, you’ll work with internal resources, interview software developers, and attend engineering meetings to gather, write, and publish technical information for varied financial roles in our construction audience. You’ll produce top-quality learning materials and technical documentation, which includes tutorials, FAQs, workflow diagrams, infographics, screenshots, and simplified user images. 

As a successful Senior Technical Writer at Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving company. You have strong writing skills and the ability to synthesize financial technical content from a SME and create tutorials that clearly explain the topic/task to end-users based on their persona. 

This position reports into Manager, Technical Documentation and can be based remotely from  the Bengaluru, India office. We’re looking for someone to join us immediately.

What you’ll do:

• Create in-depth user guides, tutorials, FAQs, process overviews, workflow diagrams, and contextual help documentation for complex features and products

• Test both the product and its documentation for accuracy and consistency

• Work with Stakeholders to set expectations and gather information needed for documentation

• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly

• Identify problem areas or structural deficiencies and proactively contribute to their improvement

• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including drafting, reviewing, and publishing content for phased releases (pilot, beta, GA) 

• Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks

• Regular communication and synchronization with the Manager of Technical Documentation

• Collaborate closely with internal and external customers to address and resolve specific issues.

What we’re looking for:

• Bachelor’s degree or equivalent experience in English, Technical Communication, or Journalism, 5+ years experience working as a Technical Writer or in a related job role

• 2+ years experience as a Financial or Fin Tech technical writer

• Ability to analyze and synthesize complex content, excellent writing and proofreading skills

• Strong technical aptitude with an ability to quickly learn new concepts and tools

• Ability to write clearly and succinctly for multiple audiences using Plain English 

• Excellent work ethic and strong intellectual curiosity

• Ability to work independently, efficiently, and manage multiple projects simultaneously

• Desire and ability to innovate and improve upon current processes

• Experience creating infographics to more clearly communicate workflow processes and abstract topics

• Track record of effective collaboration with various stakeholders in a fast-paced, work environment

• Ability to consider and approach topics of interest in new, fresh and unique ways

• Ability to develop and maintain strong partnerships and networks with others throughout the organization

• Ability to move quickly and easily in response to change, challenge, or new circumstances

• Ability to think, learn, and quickly absorb new information, systems, and processes 

• Ability to identify positive solutions, despite available resources, to achieve individual and team goals and objectives

Work samples required.

Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvement and finding solutions by applying CI tools and techniques Handle Inbound / Outbound Calls within the critical metrics Knows and applies fundamental work theories/concepts/processes in own areas of work To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions

Job Description

The primary role will be the development of Reports, Customization, page personalization, Integration required during implementation of Oracle ERP cloud applications for various customers.

Daily tasks include:

• Develop BI Publisher, OTBI reports as per business requirement.
• Involve in requirement gathering, Bids / estimates for implementation projects
• Document and manage technical specifications
• Manage on-time changes delivery and business expectations and ensure customer satisfaction 
• Provide hands on analysis, design, testing, implementation and post implementation support utilizing prescribed software design lifecycle techniques and system documentation techniques (AIMS/OUM)
• Execute POCs as per business requirement before taking it to development team.
• Complete development tasks based on requirements submitted by business partners and best practices.
• Design and develop integrations in OIC to Oracle ERP/HCM Cloud including making REST and SOAP calls, FBDI File Uploads.
• Work on Oracle ERP/HCM Cloud including extracts for Oracle EPR/HCM Cloud data using BI-Publisher reports, analysis, OTBI Reports and BICC.
• Develop integrations in OIC to/from Oracle ERP/HCM Cloud (Not Mandatory for this Role).
   

Responsibilities

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog

Requirements

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

Responsibilities

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog

Requirements

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

Experience: 6-9 Years

Role: Production Support Analyst

Key Responsibilities:

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience is a plus

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Your Career

As a Senior Technical Support Engineer specialising in Cybersecurity Automation, you will play a critical role in diagnosing and resolving complex technical issues, integrating and maintaining SIEM solutions, and ensuring our clients' security infrastructures are robust and responsive.

Your Impact

• Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions
• Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources
• Analyse and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systems
• Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations
• Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture

· NCCS / Diploma / Degree Holder with Min. 5 years Site Supervision Experience

· Experience in Supervising Earthwork, Roads, Drainage and Sewerage works and Steel Structure.

· Experience working with Public Sector Clients

· Project Site at Changi East

· Registered with IES

· 69 / 12 months contract with Project Completion Gratuity

· Able to Work Independently

· Attractive Salary Package

We Offer Attractive Remuneration and Benefit Packages to the Right Candidate.

Interested Applicants Please Email/Fax CV with Detailed Experience and Expected Salary to:

Fax : 65-62220943

Email : admin @millenniums.com.sg

· NCCS / Diploma / Degree Holder with Min. 5 years Site Supervision Experience

· Experience in Supervising M & E works eg. electrical cabling and DB, ACMV, Data cabling etc.

· Experience working with Public Sector Clients

· Project Site at Changi East

· Registered with IES

· 10 months contract with Project Completion Gratuity

· Able to Work Independently

· Attractive Salary Package

We Offer Attractive Remuneration and Benefit Packages to the Right Candidate.

Interested Applicants Please Email/Fax CV with Detailed Experience and Expected Salary to:

Fax : 65-62220943

Email : admin @millenniums.com.sg

Nexthink ACT combines robust custom data retrieval and remediation capabilities, enabling our customers to proactively solve employee issues in a simple, reliable, and automated manner. 

Inside the Nexthink Engineering department, the team you will be joining is essential to Nexthink ACT –the Remote Actions team. Our engineers work to: 

• Understand the needs of our customers in terms of end-point incident and problem management, as well as data retrieval to better support their end-users. 

• Work on the development of remote actions: efficient and robust automation scripts that achieve the above needs. 

• Ensure the remote actions will run predictably on the systems of the millions of employees our customers have, running both Windows and macOS. 

• Ensure everything fits well into the overall context of the Nexthink platform. 

• Help the team to improve its best development practices. 

• Coordinate with the L3 support team for bug fixing. 

• Be a team player but also know how to work autonomously. 

• Be ready to work out of your comfort zone.