Total 1,309 Others technical support engineer job vacancies in Bangalore, India

Experience: 1-3 Years

Role: IT Production Support Engineer

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Responsibilities

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog

Requirements

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

Responsibilities

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog

Requirements

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

Experience: 6-9 Years

Role: Production Support Analyst

Key Responsibilities:

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience is a plus

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

The IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks.Key Responsibilities• Advanced Troubleshooting:o Manage and resolve incidents, including complex hardware, software, and network issues.o Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.o Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.o Provide remote and on-site support as necessary to resolve issues that cannot be handled at Level 1.• System Administration:o Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.o Perform advanced tasks such as system imaging, software deployment, and virtual machine management.o Oversee backup and recovery procedures to ensure data integrity and availability.o Implement and manage security measures, including antivirus, patch management, and encryption.• Network and Security Support:o Diagnose and resolve network-related issues, such as IP conflicts, VPN connectivity problems, and firewall settings.o Monitor and respond to security alerts, and assist in mitigating potential threats.o Assist in maintaining network performance by troubleshooting issues and ensuring optimal configurations.• Documentation and Reporting:o Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.o Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.o Collaborate with Level 1 support and other IT teams to improve overall service delivery.Experience: 3-5 years of experience in an advanced technical support role, specifically within a Windows environment.Technical Skills:Strong proficiency in Windows operating systems (Windows 10, Windows Server 2016/2019).In-depth knowledge of Active Directory, Group Policy, DNS, DHCP, and Microsoft Office 365.Advanced understanding of networking principles and security best practices.Experience with system imaging, software deployment, and virtual machine management.Soft Skills:Strong communication skills with the ability to explain complex technical issues to non-technical users.Ability to manage multiple priorities in a fast-paced environment.High level of professionalism and customer service orientation.Willingness to work in shifts, including nights and weekends, as required.On-call availability for urgent issues.

· NCCS / Diploma / Degree Holder with Min. 5 years Site Supervision Experience

· Experience in Supervising Earthwork, Roads, Drainage and Sewerage works and Steel Structure.

· Experience working with Public Sector Clients

· Project Site at Changi East

· Registered with IES

· 69 / 12 months contract with Project Completion Gratuity

· Able to Work Independently

· Attractive Salary Package

We Offer Attractive Remuneration and Benefit Packages to the Right Candidate.

Interested Applicants Please Email/Fax CV with Detailed Experience and Expected Salary to:

Fax : 65-62220943

Email : admin @millenniums.com.sg

· NCCS / Diploma / Degree Holder with Min. 5 years Site Supervision Experience

· Experience in Supervising M & E works eg. electrical cabling and DB, ACMV, Data cabling etc.

· Experience working with Public Sector Clients

· Project Site at Changi East

· Registered with IES

· 10 months contract with Project Completion Gratuity

· Able to Work Independently

· Attractive Salary Package

We Offer Attractive Remuneration and Benefit Packages to the Right Candidate.

Interested Applicants Please Email/Fax CV with Detailed Experience and Expected Salary to:

Fax : 65-62220943

Email : admin @millenniums.com.sg

Experience: 8+ Years

Role: Technical Delivery Manager

Key Responsibilities:

· Project Leadership: Lead planning, execution, and delivery of Business Glossary, Change management and Data lineage solution, ensuring alignment with organizational goals and objectives.

· Requirements Analysis: Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans.

· Cross-Functional Collaboration: Work closely with cross-functional teams, including data stewards, IT professionals, and business analysts, infrastructure & information security teams, change management teams to ensure a cohesive and integrated approach for end-to-end implementation

· Quality Assurance: Implement quality assurance processes to ensure the accuracy, consistency, performance & SLA monitoring and completeness of metadata and data lineage information in SIT, UAT and production environment

· Project Management & Risk Management: Plan, execute, and deliver projects and change requests within scope, on time, and within budget. Identify and mitigate risks associated ensuring compliance with industry standards and regulations.

· Training and Documentation: Provide inputs for training programs and ensure documentation to enhance understanding and adoption of best practices within the organization.

· Performance Monitoring: Establish key performance indicators (KPIs) to monitor the performance of SQL queries and jobs, recommend adjustments as needed to meet performance objectives.

· Stakeholder Communication: Maintain transparent and effective communication with stakeholders, including senior management, providing regular updates on project progress, challenges, and resolutions. Convey technical concepts to non-technical stakeholders in simple ways.

· Continuous Improvement: Drive continuous improvement initiatives, staying abreast of industry trends and emerging technologies.

Technical & Functional Skills

Technical Skills

· 8+ years of experience in implementing data governance solutions with a strong background in deploying such solutions, encompassing both on-premise and cloud-based models.

· Scripting and Programming: Proficient in scripting languages (e.g., Stored Procedures, Bteq scripts, Spark SQL, Python) and programming languages to support metadata extraction and manipulation.

· Database Technologies: In-depth knowledge of various database technologies, including but not limited to Hadoop, Teradata, SAS, Oracle, MS SQL, DB2.

· Data Lineage: Experience with data lineage methodologies to establish and visualize end-to-end data flows. Identify and build both business and technical lineage, including strategies for fixing lineage breaks

· ETL/ELT Tools: Expertise in ETL/ELT tools like Informatica PowerCenter, SSIS, and other data integration platforms to understand and document transformation logic.

· Knowledge in Data modelling, working with calculations, leveraging the Set Analysis

Functional Skills

· Business Glossary Management: Strong understanding of banking business glossary concepts and the ability to work with business stakeholders to define and manage business terms and their relationships.

· Data Governance Frameworks: Knowledge of data governance frameworks and best practices and the ability to implement governance policies.

· Regulatory Compliance: Understanding of regulatory requirements related to data management, ensuring compliance in data lineage implementations.

· Should have worked in large scale data warehouse / data lake implementation

Other Critical Skills

· Strong analytical and problem-solving skills to address challenges related to metadata quality, data lineage accuracy, and overall data governance effectiveness

· Fast Learner, enjoy analytical and data modelling work and proactive in providing solutions

· Good interpersonal and communication skills with attention to details

· Be forward looking and agile to adapt to changing bank’s needs and dynamic working environment

· Identify ideas to improve system performance and impact availability

· Embrace tackling and resolving complex technical design issues

· Possess strong problem solving and decision-making skills while exercising good judgment

· Ability to work on multiple projects at a time

· Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

· Ability to work in a team distributed across multiple locations

Qualification / Certifications

· Degree in Computer Science or related discipline

· Certification of one or more of products (Python, Cloudera, HIVE, etc.)

Understanding and carrying out all tasks given by the Senior Engineer.

Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.

Ensuring all expenses stay within the allocated budget.

Performing regular inspections of equipment and scheduling maintenance or repairs.

Providing assistance to different staff or engineering teams.

Inspecting inventory and reporting inconsistencies as well as ordering more materials.

Producing CAD drawings according to specifications.

Evaluating all products and processes and ensuring standardization of quality assurance measures.

Participating in various learning experiences, which may include attending workshops and training sessions.

Calibrating and troubleshooting equipment as required

• Managing and maintaining building services, such as lighting, heating, ventilation and lift systems
• Carrying out feasibility studies for new technical developments
• Drawing up project plans, making models, prototypes and circuit diagrams for high and low voltage electrical equipment
• Budgeting and estimating timescales
• Execute regional space, power, cabling and other infrastructure requirements in support of Edge network requirements, present and future.
• Design/Plan new site electrical/mechanical critical infrastructure for Data Center sites.
• Work with Meta Engineers and design and draw layout of Edge/POP sites floor plans, allocate space assigned to network function, optical, backbone, IP, compute, etc.
• Execute all SOW Engineering design packages related to new or existing edge/pop sites as per Edge and Network Services (ENS) standards.
• Proactively contribute to documentation, automation and processes as they evolve.
• Understand the overall needs of current and future POP infrastructure.
• Guide retrospective reviews of completed projects with teams to incorporate lessons learned into the team's future roadmaps and goals.
• Ensure processes are being followed and all documentation and systems are delivered as per set standards.
• Support site acceptance process for new POP sites.
• Travel to site across states for site survey and evaluation on as per need basis.

Experience: 10+ Years

Role: System Engineer

Key Skills: Data Processing, Data Analysis, Shell Script, SQL, NOSQL, System Diagram, Application Architecture, System Integration

Key Responsilbilities:

• Participate in end-to-end projects for system implementation of MLS system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Requirements:

Must Have

• At least 8 years of experience / knowledge in Application architecture and System Integration with combination of technologies such as Unix, Linux, Hadoop, Apache, Jboss. Maria database and NoSQL

• At least 8 years of CICD implementation experience from scratch with combination of technologies such GitHub, Gitlab, Bitbucket, Jenkins, Aldon, etc

• At least 8 years of network and security experience to resolve firewall connection issue, integration issue, implementing load balancing and disaster recovery needs

• At least 10 years of experience in developing Unix Shell Scripting, SQL, Java and Python from scratch

• At least 10 years of experience in application and database design and UI/UX design

• At least 8 years of experience in business analysis, data mapping and process mapping

• At least 8 years of experience in Production Support Management, Incident and Problem Management

• Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Control-M, and JIRA

• Experience in SharePoint and Confluence

Experience: 1-5 Years

Role: System Engineer

Key Skills: Nice Engage Voice Recording systems admin

Key Responsibilities:

Support Unified Comms Systems

· Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.

· Attending to user requirements and work with vendor to provide solutions.

· Work with other departments for smooth flow of processes and procedures.

Projects rollout

· Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.

· Plan resource allocation and utilisation across the various project and quarterly releases.

· Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.

· Monitor and manage risks /issues related to technical delivery.

Key Requirements:

1. Skilled in NICE Engage Voice Recording systems administration.

2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management

1. Resolves engineering problems by collecting and analyzing information; researching, analyzing, adapting, and modifying engineering techniques; recommending solutions; preparing drawings, schematics, and diagrams; evaluating components, materials, and suppliers; resolving design integration issues; developing specifications and safety standards; performing installations.

2.Verifies engineering applications by conducting tests and inspections; building and analyzing models and simulations;

3.Supports engineering projects by adapting and applying engineering techniques; conducting tests and inspections; preparing reports and calculations.

Job Description

- Managing a part of the construction project

- Assist in technical advice and supervision for other members of the staff

- Planning day to day work program of the project progress

- Ensure projects meets agreed specifications, budgets as well as timescales

- Authorizing technical drawings and engineering plans

- Ad-hoc assignments

Job Requirements

- Diploma in civil engineering or equivalent

- Minimum 1 year experience in landed property from start to finish

- Good communications skills

Job Summary:

Responsible for ensuring the smooth operation and maintenance of hotel facilities, systems, and equipment. Provide technical support and assistance to maintain high standards of guest satisfaction and safety.

Key Responsibilities:

• Perform routine inspections and maintenance tasks on hotel systems, equipment, and facilities.
• Conduct repairs and troubleshooting on electrical, plumbing, HVAC, and mechanical systems.
• Ensure prompt resolution of maintenance requests and work orders.
• Ensure compliance with hotel safety and security policies and procedures.
• Conduct regular safety inspections and report hazards or potential risks.
• Participate in emergency response procedures.
• Provide prompt and courteous assistance to guests with maintenance-related concerns.
• Ensure guest rooms and public areas are well-maintained and functional.
• Work closely with Housekeeping, Front Desk, and other departments to ensure seamless operations.
• Communicate maintenance schedules and updates to relevant teams.
• Maintain accurate records of maintenance activities, repairs, and inspections.
• Update and review maintenance schedules and procedures.
• Adhere to Hilton standards, regulations, and industry best practices.
• Ensure compliance with environmental and sustainability policies.

Requirements:

• Higher/Nitec in Electrical/Mechanical Engineering or related field.
• 2 years of experience in maintenance or engineering role, preferably in hospitality.
• Strong technical knowledge of electrical, plumbing, HVAC, and mechanical systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Flexibility to work varying shifts, including nights, weekends, and public holidays