Total 1,711 quality assurance executive job vacancies in Singapore, South West

Key Responsibilities:

• Accurately document meeting discussions, decisions, and action items, ensuring that all technical aspects and terminologies are well captured.
• Prepare and maintain comprehensive documentation for software functionalities, source code functions, and other technical processes, ensuring clarity and precision.
• Attending all team meetings to gain an in-depth understanding of the software and projects, and document any commitments or follow-up actions required.
• Assist in tracking and following up on tasks and deliverables promised during meetings, ensuring timely completion.
• Assist in filling out technical forms and other documentation as required by various stakeholders.
• Work closely with the team to understand and document technical requirements, ensuring all documentation is up-to-date and accurate.

Job Requirements:

• Bachelor’s degree in English Language Studies, Computer Science or a related field with a minimum CGPA of 3.0. Equivalent practical experience may be considered.
• Excellent command of both spoken and written English, with the ability to articulate complex technical concepts clearly and accurately.
• Understanding of technical terms related to servers, IP addresses, software, authentication, deployment, and other IT-related processes is a plus.
• Proficient in Microsoft Word and Excel.
• Ability to manage multiple tasks and adapt to changing priorities in a fast-paced environment.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities
• Remote work flexibility

Position: Executive – Call Centre/Contact Centre

Location: Bangsar

Job Highlights

• • Close to LRT/MRT station
  • Specially looking for talented candidates
  • Start ASAP

Job Responsibilities:

• • To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
  • To provide first call resolution in an effective and timely manner.
  • To handle customer inquiries in an efficient, courteous and professional manner.
  • Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• • Bachelor's Degree/Diploma in any related discipline.
  • Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
  • Computer literate and proficient in Microsoft Office.
  • Fluent in conversing in both English and Bahasa Melayu.
  • Able to start immediately is an added advantage.
  • 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
  • A strong team player with good etiquette.
  • Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Casual dress code
• Medical insurance

職位： 行政人員 - 呼叫中心/聯絡中心

地點：孟沙

工作亮點

• • 靠近輕軌/地鐵站
  • 特別尋找有才華的候選人
  • 盡快開始

工作職責：

• • 在周轉時間內處理客戶的請求、詢問和投訴時提供高水準的客戶服務體驗。
  • 有效、及時地提供首次呼叫解決方案。
  • 以有效率、有禮貌和專業的方式處理客戶的詢問。
  • 能夠在團隊環境中獨立工作，在沒有客戶跟進（即所有權）的情況下支援團隊成員。

職位要求：

• • 任何相關學科的學士學位/文憑。
  • 具有客戶服務/呼叫中心/信用卡銷售/銀行或金融業背景的經驗將是一個額外的優勢。不過，也歡迎應屆畢業生申請
  • 具備電腦知識並精通 Microsoft Office。
  • 能流利地用英語和馬來語交談。
  • 能夠立即開始是一個額外的優勢。
  • 每週工作 5 天，可以在週末和公共假期輪班。 （被選中的候選人將有權輪流享受休息日和休息日）
  • 具有良好的禮儀，具有強大的團隊合作精神。
  • 成功的候選人將駐紮在孟沙辦事處。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 休閒著裝要求
• 醫療保險

Job Responsibilities :

• Plan and conduct internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of internal control, governance and risk management processes.
• Undertake audit planning and fieldwork independently and ensure well documented audit work papers to support audit conclusion and results.
• Prepare audit report and develop practical or value added recommendations to address the root cause of issues identified or to improve operational efficiency.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, commerce.
• A minimum of 4 years of internal auditing experience, preferably with prior exposures in banking / financial services industry.
• Exposure and experience in ISO Management System (ISO9001, ISO14001, ISO27001 and ISO37001) and Japanese Sarbanes-Oxley (J-SOX) will be an added advantage.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills.

Perks & Benefits:

• Medical insurance
• Personal leave
• Personal development opportunities

Business Management Executive

As a Business Administration Executive, you will be actively involved in the day-to-day operations of the business. If you have an interest to explore and learn about the general administration of a business, this would be a good role for you.

Administrative

• Providing administrative support to Business Operations Manager on all administrative matters and operational matters.
• Supporting Business Operations for E-invoice implementation and readiness
• Assist and managed monthly tasks of quality checks, monthly reporting, record keeping, compliances, routine checks on internal databases for consistency and accuracy.
• Keep business activity documents well organised and up to date (ie, expenses, claims, etc)
• Organise and archive old business documents.
• Using spreadsheets to track and keep AP up to date.
• Supporting HR in crafting job role description and vetting through CVs.
• Work diligently to support other departments.
• And other tasks as may be assigned from time to time. – develop Travel Policy or Compliance Documentation, Travel approval process, etc.

Project Admin & Scheduling – to collaborate with Project Coordinator

• Manage the time tracking system to generate weekly reports. Identify gaps and follow through to ensure the gaps are addressed accordingly.
• Keep management up to date of resource availability and leave plan.
• Time tracking system – back up to operations manager to manage the system on project creation, assignment permission, creating document template, checklist, etc.
• Assist to manage day-to-day operation activities related to active projects and providing project system support to consultants.

Requirements:

• A relevant bachelor’s degree or higher diploma in business administration, management, marketing or related fields.
• Fundamental knowledge on accounts, taxes or marketing experiences would be a plus.
• Good command of language in Bahasa Malaysia and English.
• Proficiency in Microsoft Office Suite
• Good verbal and written communication skills, and the ability to present ideas clearly.
• Have a positive attitude in learning and completing work.
• Having the following skills would be a plus – Office Management, Filing, Bookkeeping, Proficiency in Microsoft Office Suite, Communication, Attention to Detail, Problem Solving, Reporting and Scheduling, Accountability and able to complete tasks assigned in a proper time frame and manner.
• Comes with 1 -2 years of experience and fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Medical insurance

Important Note:

This position will initially be based at Bangsar South, with plans to relocate the team to the Cheras Maluri area by early January 2025. Candidates should be prepared for this change in work location.

Main purpose of the job:

The main purpose of an Operations Improvement Executive is to improve Contact Centre Department function in term of system enhancements, overall work processes, and ensuring contact centre is in compliance with the company policy and procedures.

Job Description:

• Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.
• To study feasibility and evaluate viability of new projects prior to undertaking the projects.
• Coordinator for DPR, IMS and BNM guidelines to ensure Customer Care HQ and Regional are compliance to the procedures and guidelines.
• Assisting Teams meets individual KRA and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• To review all work procedures from time to time and update it accordingly.
• To develop quality proposals and Business Requirement Document write-up for system enhancement / improvement.
• To ensure full involvement in User Acceptance Test with quality Test Scripts before launching system enhancement/improvement.
• Identify operation constraint & possible action plan
• To assist Contact Centre Department on operation improvement/projects.

Job Requirements:

• Well verse in English & Bahasa Melayu.
• Diploma or Bachelors Degree in any related disciplined.
• Direct experience in Contact Centre operation will be added advantageous.
• Good time management.
• Good communications and interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

Job Responsibilities:

• Ensure all financial activities are completed timely and in accordance with corporate timeline, guidelines and policies
• Financial activities includes but not limited to:
  • Preparation and posting of journals
  • Monthly, quarterly and yearly closing activities and reporting. This includes preparation of financial statements and schedules
  • Preparation of monthly reconciliation and schedules
  • Analysis of accounts
• Ensure accuracy, completeness and timeliness of financial transactions
• Participate in process/continuous improvement initiatives
• Work closely with all stakeholders and as a team with other team members to ensure end deliverables and KPI are met
• Perform all other related tasks assigned from time to time by Team lead/Head of FSSC

Requirements:

• • Diploma & Degree holder in accounting and/or finance or professional qualifications.
  • At least 3 years of working experience in a similar capacity within a shared services set-up.
  • Meticulous, analytical and a high degree of agility.
  • Proactive in resolving matters, while being able to manage time effectively.
  • Highly committed and able to work independently.
  • Stakeholder influencing; strong in communication and negotiation skills with the ability to work in a fast-paced and collaborative environment are essential.
  • Experience in Business central (Accounting software), RPA (Uipath) is preferred

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Open culture
• Fitness membership
• Dental insurance
• Vision insurance

Job Description : 

We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you on this exciting journey!

You will be responsible : 

• For all customers enquiries, sales, post-sale customer service and on-going customer relationship management.
• To deliver excellent level of customer service to maximize sales, customer satisfaction and retention
•  To develop relationships with customers to maximize sales potential and ensure total customers satisfaction

Your day to day activities

•  Ensure daily and monthly KPIs are met and exceeded
• Be the key contact point to all customers. Deliver fantastic service and sell to new and existing customers using Telephone as the main medium of contact, apart from email and live chats
•  Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests
•  Perform outbound follow up calls to customer to deepen relationship, cross-sell, upsells our products and services

Job Requirements

• General Insurance certification would be an advantage. If you do not possess the certification, you must be prepared to take the required insurance tests to be a certified insurance professional.
• Customer service and sales experience would be ideal.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave
• Open culture

Job Description : 

We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you on this exciting journey!

You will be responsible : 

• For all customers enquiries, sales, post-sale customer service and on-going customer relationship management.
• To deliver excellent level of customer service to maximize sales, customer satisfaction and retention
•  To develop relationships with customers to maximize sales potential and ensure total customers satisfaction

Your day to day activities

•  Ensure daily and monthly KPIs are met and exceeded
• Be the key contact point to all customers. Deliver fantastic service and sell to new and existing customers using Telephone as the main medium of contact, apart from email and live chats
•  Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests
•  Perform outbound follow up calls to customer to deepen relationship, cross-sell, upsells our products and services

Job Requirements

• General Insurance certification would be an advantage. If you do not possess the certification, you must be prepared to take the required insurance tests to be a certified insurance professional.
• Customer service and sales experience would be ideal.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave
• Open culture

企業管理主管

作為工商管理主管，您將積極參與企業的日常運作。如果您有興趣探索和了解企業的一般管理，那麼這對您來說是一個很好的職位。

行政

• 就所有行政事務和營運事務向業務營運經理提供行政支援。
• 支援電子發票實施和準備的業務運營
• 協助和管理品質檢查、月度報告、記錄保存、合規性、內部資料庫的一致性和準確性的例行檢查等每月任務。
• 保持業務活動文件井井有條並保持最新（即費用、索賠等）
• 整理並歸檔舊的業務文件。
• 使用電子表格追蹤 AP 並使其保持最新狀態。
• 支援人力資源部門制定工作角色描述並透過履歷進行審查。
• 勤勉工作，支援其他部門。
• 以及不時分配的其他任務。 – 制定差旅政策或合規文件、差旅審批流程等。

專案管理和日程安排 – 與專案協調員合作

• 管理時間追蹤系統以產生每週報告。找出差距並跟進，以確保差距得到相應解決。
• 讓管理層了解最新的資源可用性和休假計劃。
• 時間追蹤系統 – 備份給營運經理來管理系統的專案建立、指派權限、建立文件範本、清單等。
• 協助管理與活躍專案相關的日常營運活動，並向顧問提供專案系統支援。

要求：

• 工商管理、管理、行銷或相關領域的相關學士學位或高級文憑。
• 具備帳戶、稅務或行銷經驗的基礎知識者優先。
• 良好的馬來語和英語能力。
• 熟練使用 Microsoft Office 套件
• 良好的口頭和書面溝通能力，能夠清晰地表達想法。
• 以積極的態度去學習和完成工作。
• 具備以下技能者優先 - 辦公室管理、歸檔、簿記、熟練使用 Microsoft Office 套件、溝通、注重細節、解決問題、報告和日程安排、責任感，並能夠在適當的時間範圍和方式完成分配的任務。
• 具1 -2年經驗，鼓勵應屆畢業生申請

津貼和福利

• 附近的公共交通
• 醫療保險

工作職責：

• 確保所有財務活動按照公司時間表、指導方針和政策及時完成
• 金融活動包括但不限於：
  • 期刊的準備與發布
  • 每月、每季和每年的結帳活動和報告。這包括編制財務報表和附表
  • 準備每月對帳和時間表
  • 帳目分析
• 確保金融交易的準確性、完整性和及時性
• 參與流程/持續改善計劃
• 與所有利害關係人密切合作，並與其他團隊成員作為一個團隊，確保滿足最終可交付成果和 KPI
• 執行 FSSC 團隊領導/負責人不時分配的所有其他相關任務

要求：

• • 會計和/或金融或專業資格文憑和學位持有者。
  • 在共享服務機構中擁有至少 3 年類似職位的工作經驗。
  • 一絲不苟、善於分析、高度敏捷。
  • 積極主動地解決問題，同時能夠有效管理時間。
  • 高度投入並能夠獨立工作。
  • 利害關係人的影響；強大的溝通和談判能力以及在快節奏和協作環境中工作的能力至關重要。
  • 有Business Central（會計軟體）、RPA（Uipath）經驗者優先

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 開放文化
• 健身會員資格
• 牙科保險
• 視力保險

 MINIMUM O LEVEL OR EQUIVALENT

* 5 DAYS WORK WEEK

* ABLE TO SPEAK CHINESE, ENGLISH AND BAHASA MELAYU

* GOOD KNOWLEDGE IN MICROSOFT OFFICE SKILLS

* RESPONSIBLE FOR OFFICE ADMINISTRATIVE WORKS

* REPORTS TO MANAGING DIRECTOR & RESPECTIVE MANAGERS

* ABLE TO WORK INDEPENDENTLY

* OJT FOR HR RELATED MATTERS PERTAINING TO GOVERNMENT BODIES

Perks & Benefits

• Nearby public transport
• On Job Training if no experience

* MINIMUM O LEVEL OR EQUIVALENT

* 5 DAYS WORK WEEK

* ABLE TO SPEAK CHINESE, ENGLISH AND BAHASA MELAYU

* GOOD KNOWLEDGE IN MICROSOFT OFFICE SKILLS

* RESPONSIBLE FOR OFFICE ADMINISTRATIVE WORKS

* REPORTS TO MANAGING DIRECTOR & RESPECTIVE MANAGERS

* ABLE TO WORK INDEPENDENTLY

* OJT FOR HR RELATED MATTERS PERTAINING TO GOVERNMENT BODIES

Perks & Benefits

• Nearby public transport
• On Job Training if no experience

Job Responsibilities:

Business License Management: 

Oversee the application, renewal, and management of all business licenses and permits required for branch operations.

Coordinate with municipal councils and other regulatory bodies to ensure timely submission of documentation and fees.

Ensure compliance with local, state, and national regulations regarding business licensing.

Maintain accurate records of all licenses, their expiration dates, and any relevant correspondence with authorities.

Resolve any issues or disputes related to licenses in a timely and effective manner.

Tenancy Agreement Management: 

Handle the preparation, review, and negotiation of tenancy agreements in collaboration with landlords and legal teams.

Ensure that all tenancy agreements are legally binding, protecting the company’s interests, and align with corporate policies.

Coordinate the renewal or termination of tenancy agreements, ensuring smooth transitions for office or branch relocations.

Monitor lease terms, rent payments, and other obligations to avoid breaches of tenancy agreements.

Maintain organized documentation related to tenancy agreements, including correspondence with landlords and authorities.

Municipal Council and Regulatory Liaison: 

Act as the main point of contact with municipal councils for matters related to business licensing and tenancy.

Ensure compliance with zoning laws, safety regulations, and other municipal requirements related to branch operations.

Address any inquiries or issues raised by local authorities, ensuring company operations are in full compliance with applicable laws.

Contract and Documentation Management: 

Maintain an organized filing system for all licenses, permits, and tenancy agreements.

Coordinate with legal and finance teams to ensure proper documentation and payments are made for all agreements.

Assist in the preparation of reports,proposals, and presentations as needed, related to licensing and tenancy matters.

Risk Management & Compliance: 

Identify potential risks related to business licenses and tenancy agreements and develop strategies to mitigate them.

Ensure the company is protected from legal and operational risks through the proper management of licenses and agreements.

Regularly review and update internal processes to ensure they comply with changing regulations and business needs.

Ad-hoc Duties: 

Undertake any other special tasks, projects, or assignments as directed by management, ensuring flexibility and responsiveness to organizational needs.

and responsiveness to organizational needs.

Requirements:

• Possess at least a Bachelor’s Degree in Architecture, Quantity Surveyor, Project Management or relevant field
• Minimum 4-5 years working experience in Property Maintenance/Construction or relevant work experience
• Exposure to current design trends preferably in banking/insurance, retail or commercial designs is an added advantage
• Able to perform task given under minimum supervision

Perks & Benefits:

• Nearby public transport
• Central location
• Casual dress code
• Personal leave
• Personal development opportunities