About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Internal Communications Manager
Hook, Hampshire
Hybrid working options
Full Time, Permanent
£40,000
- £45,000 per annum plus benefits (depending on experience)
At Serco, we have six business units in our UK & Europe Division, with around 25,000 employees delivering services across our core capabilities, which includes Health, Defence, Justice and Immigration, Citizen Services, Transport and Community Services. We have an opportunity to join our internal communications team, across Justice and Immigration and Health. As our Internal Communications Manager, you will provide internal communications support and expertise to our business units, to drive employee awareness and engagement across the unit, and to work with communications and marketing colleagues to help raise our profile and reputation in the external market.
You will build strong working relationships with leaders and senior managers so that you are fully aware of business activity taking place and can identify opportunities for communication.
You will also have close working relationships with the Media Relations and Marketing teams and communications colleagues embedded in our operating units.
Your Main Responsibilities:
- Ensure all communication complies with business requirements and corporate/brand policies.
- Develop and implement communication plans for internal communication to support increased employee engagement. This includes a focus on management engagement across the business unit and specific emphasis on how we communicate with our frontline workforce.
- Develop and publish a range of internal communications such that employees understand our strategic priorities and how we are progressing against them and encourages two-way conversations with our leaders.
- Develop effective communication channels and content to communicate with employees, such as newsletters, brochures, fact sheets, social media and digital content and other communication materials.
- Proactively develop our network of Communications Champions and build a community of practice with communication colleagues embedded in our operating units.
- Work closely with HR colleagues to support the delivery of appropriate recognition schemes and promotion of employee benefits.
- Manage external events aligned to the marketing strategy of the business, as when and required.
- Manage internal events, such as monthly business update calls and our annual management conference.
What you’ll need to do the role:
As Communication Manager, you will have excellent written and visual display skills, copy writing and editing skills with proven experience of using effective internal communication to support increased employee engagement. You will have proven experience of developing and publishing communication materials under limited supervision and guidance. You will have excellent communication skills at all levels with the ability to build strong working relationships and networks across a complex organisation to deliver results.
Ability and willingness to undertake occasional travel and some overnight stays to support our geographically dispersed contracts.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
