Total 2 finance banking insurance job vacancies in Phoenix

American Family Insurance Claims Services (AFICS, Inc.) is seeking a dedicated and empathetic Associate Desk Adjuster to join our dynamic team. We are committed to fostering an inclusive work environment where diverse talents can excel. As an Associate Desk Adjuster, you will report to a Manager and provide exceptional customer service, manage claims, and resolve conflicts with fairness and sensitivity.

We encourage candidates from all backgrounds to apply, especially those with a passion for helping others and a desire to excel in a collaborative environment. If you possess the skills listed above, we would love to hear from you.

AFICS is dedicated to getting you ready for success. Training will be provided to develop the competencies required to be successful in this role.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. For this reason, you should live proximate to one of the locations listed below: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

#LI-Remote

Compensation Minimum:$23 / hour

Compensation Maximum:#33.17 / hour

Compensation may vary based on the job level and your geographic work location.

Key Responsibilities:

• You will evaluate and investigate insurance claims with a customer-centric approach.

• You will communicate effectively with policyholders to gather necessary information.

• You will utilize time management skills to prioritize and handle multiple cases simultaneously.

• You will apply computer savviness to navigate our claims management systems and databases.

• You will demonstrate empathy and provide support to customers during stressful situations.

• You will resolve conflicts by finding equitable solutions that satisfy all parties involved.

• You will develop professional competencies through training and feedback.

Qualifications:

• You will possess outstanding customer service skills.

• You will manage your time and meet deadlines.

• You will have experience in conflict resolution, with a focus on maintaining relationships.

• You will be proficient in computer applications and be able to learn new software quickly.

• You are someone who can empathize with customers' needs and concerns.

Licenses

• Valid driver's license required plus an acceptable driving record.

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.

• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

The target start date is May 28, 2024.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-MS2

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Required Qualifications:

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives.
  • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
  • Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
  • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
  • Communicates effectively and confidently with all clients to make their financial lives better.
  • Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
  • Is comfortable receiving ongoing performance feedback and coaching.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Has at least an intermediate level of proficiency with computers and current technology.
  • Has 1+ years of customer/client service experience, including experience handling difficult client situations.

Desired Qualifications:

• 1+ years of experience in the banking/financial industry.
• 2+ years of experience working in a client service capacity.​​

Skills:

• Conflict Management
• Customer and Client Focus
• Decision Making
• Fraud Management
• Oral Communications
• Active Listening
• Attention to Detail
• Data Collection and Entry
• Issue Management
• Problem Solving
• Adaptability
• Collaboration
• Critical Thinking
• Influence

Class Start Date: April 22, 2024

Shift:

2nd shift (United States of America)

Hours Per Week: 

40