Total 46 finance banking insurance job vacancies in Accrington, Lancashire, BB1 1BB

Insurance Claims Handler
£26,000 - £32,000 + DOE
Onsite Parking
Training Support
Close to Bolton/Bury

Working for a leading independent insurance broker with a rich history spanning over 60 years. An exciting opportunity has arisen for an experienced Insurance Claims Handler to join their friendly and well established team. The successful candidate will manage a diverse range of claims predominantly within Property & Liability.

Key Responsibilities as an Insurance Claims Handler

- Claims Assessment: Review and assess insurance claims across various products to determine coverage and liability.
- Client Acknowledgment: Acknowledge all new claims to clients and insurers, keeping clients informed and pursuing the best outcome.
- Investigation: Investigate and gather evidence to support claims decisions.
- Negotiation: Negotiate with claimants, insurers, and other parties to reach fair settlements.
- Timely Handling: Ensure all claims are processed efficiently, adhering to FCA guidelines and company procedures.
- Record Management: Maintain accurate and up-to-date records of all claims activities.
- Diary Management: Manage an efficient diary system for claims follow-up.
- Mentorship: Mentor and provide guidance to junior claims handlers.
- Customer Service: Maintain a high level of customer service and adherence to exceptional care standards.
- Relationship Development: Build and maintain good working relationships with clients and insurers.
- Industry Awareness: Stay up-to-date with changes in the insurance and childcare industries.
- Reporting: Prepare claims reports for Account Executives on larger cases.
- Training: Conduct training and assessment exercises in line with the individual T&C scheme and identify areas for personal development.

The package as an Insurance Claims Handler
- Competitive salary.
- Workplace pension with employer-matched 5% contribution.
- Life Assurance - Death in service benefit (2x annual salary).
- Support for obtaining CII qualifications.
- Employee Assistance Programme.
- 25 days of annual leave, plus extra holiday days at Christmas not deducted from annual entitlement.

Please apply with your latest CV if you have a background in Insurance Claims. We look forward to hearing from you!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Are you looking for a new finance role within the education sector?

Are you passionate about numbers, meticulous with spreadsheets, and ready to make a difference in education?

If so, you might be the perfect candidate for our interim finance assistant position in Accrington!

We are currently supporting this friendly and inspiring school committed to providing high-quality education by recruiting a temporary finance assistant. You will play a crucial role in ensuring the smooth financial operations of the school alongside the Finance Manager, from invoicing, to supporting parents with payment apps to working on various systems including Access and Excel.

This finance role is to start ASAP on a full-time hours' basis.

Your new role

• Inputting invoices and orders onto Access.
• Organise and maintain computerised and manual systems for the storage and retrieval of information and documents.
• Record and accurately log all transactions.
• Generate purchase orders and process invoices for payment.

What you'll need to succeed

• Relevant finance qualifications or at least 12 months experience within a similar role within a school.
• Excellent IT Skills, including using Excel and School Systems.
• Excellent attention to detail and accuracy.
• Ideally previous experience of working in an educational setting.

What you need to do now

If you're interested in this Finance Assistant role in Accrington, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Head of Finance

Local Authority Blackburn

Monday to Friday 09:00-17:00

3 Days required in the office (2 Days Remote)

Salary Negotiable - (£500-£700pd) Dependent on Experience

Job Purpose

You will take responsibility for our finance teams and performance monitoring team developing the plans necessary to deliver excellent services to our residents. You will have the opportunity to influence the direction of the services and support our staff to make the continuous improvements needed to enable our services to flourish.

The successful applicant will play a vital role in supporting the development of our social care and public health services, offering inspiring leadership to our teams and influencing the strategic direction of our services linked to regulatory and business plan requirements. We are on an improvement journey and have brought together a range of services including for example commissioning, finance and performance, which with your expertise, will support the Directorate to operate within budgets and evidence compliance with a range of regulated activities.

Main responsibilities

• Collaborate with internal and external partners to design and deliver integrated services, ensuring efficient budget use.
• Develop and improve financial, performance, and business systems for managing contracts, focusing on outcomes and quality.
• Ensure commissioned services are high-quality, cost-effective, and people-centered with ongoing quality assurance.
• Lead Adult Social Care Finance, Performance, Direct Payments, and Complex Care teams to drive service improvements and align with public health strategies.
• Ensure compliance with Local Authority systems, including risk management, performance monitoring, and workforce planning.
• Manage multiple Council budgets and funding streams effectively.
• Represent the council in key meetings and with health sector partners to ensure collaborative service delivery.
• Drive innovation and continuous improvement to achieve positive outcomes for citizens.
• Provide leadership, fostering employee development, wellbeing, and proactive health management.
• Provide timely information to stakeholders to monitor performance and progress towards strategic goals.

Requirements for the role

• Must be able to attend the office 3 days per week (Flexibility on the days)
• Must be a Qualified Accountant (ACA, ACCA, CIPFA)
• Must have significant experience within Adult Social care at a Senior Level
• Or similar significant NHS experience

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Your new company
Join the fast-paced Financial Planning and Accounting team of a public-sector organisation as they go through continued growth. They are committed to fostering a diverse and inclusive culture, welcoming individuals from all backgrounds to contribute to their ongoing growth and development.

Your new role
As a Finance Business Partner, you will work closely with the senior stakeholders, providing influential financial insights to support operational and tactical decision-making. You will be a key member of the Leadership Team, ensuring that financial considerations are integrated into all strategic decisions. Your responsibilities will include appraising business cases, ensuring adherence to financial regulations, and presenting financial plans and performance analyses. You will also support monthly management accounts, annual budgets, and quarterly forecasting processes, while managing and developing an Associate Finance Business Partner.

What you'll need to succeed
To be successful in this role, you will need a strong track record in management reporting and financial analysis, with experience in complex, multidisciplinary environments. You should be a fully qualified member of a professional accounting body (ICAEW, ACCA, CIMA, CIPFA or equivalent) and possess excellent communication skills to influence and challenge senior managers. Proficiency in financial information systems, advanced spreadsheet and data analysis skills, and the ability to manage and mentor staff are essential.

What you'll get in return
In return, you will receive a salary up to £57K, and a benefits package which includes 30 days of holiday plus additional time off at Christmas and a generous pension scheme. You will have the opportunity to work in a hybrid environment, balancing time between the office and remote work. This role offers a chance to make a significant impact on the organisation, contributing to its financial stability and strategic growth. Additionally, you will benefit from ongoing professional development and the opportunity to work in a sector that is both challenging and rewarding.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The University of Central Lancashire’s School of Business has a proud history of educating ambitious, responsible, enterprising business leaders on its undergraduate, postgraduate and degree apprenticeship courses. We are on an ambitious course to deliver outstanding educational outcomes for all students.

We are looking for a talented and inspirational Senior Lecturer in Accounting and Finance to join our team. You will be involved the design of a new course, the Accounting Finance Manager Degree Apprenticeship, and in the teaching of accounting and finance on undergraduate and postgraduate courses. You will be given professional development support to help you succeed and realise your academic career ambitions.

About us

The University of Central Lancashire is an international, multi-campus Institution that can trace its roots back to 1828. The University is one of the UK’s largest universities with a staff and student community approaching 38,000. Our employment-focused course portfolio, with over 350 undergraduate programmes, nearly 200+ postgraduate courses, and a rich array of CPD courses means that students enjoy a first-class experience underpinned by research. Our current Strategic Plan runs until 2028 to mark the University’s 200th anniversary and seeks to “transform lives by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve.”

The School of Business is home to over 3,000 students and 130 staff. The University has recently been awarded the maximum 5 Stars in the international QSStars standards: including Teaching, Employability, Facilities, Inclusiveness, and Internationalisation. In NSS 2024, we are Number 1 in the UK for overall positivity for Accounting courses. In 2023, we won the Education North Award for Best Entrepreneurial University, recognising the quality of the work we do to support SMEs.

The business school offers a comprehensive range of industry-focused and professionally accredited qualifications designed to meet the needs of current and aspiring business leaders. These range from Foundation Entry, Degree Apprenticeships, Bachelor’s and Master’s degrees to PhD and doctoral programmes, and an expanding range of CPD courses.

About you

You will

be a talented and motivational educator, capable of supporting students to succeed;
Good honours degree (or equivalent) in a relevant subject
have professional expertise in accounting/finance
have experience of teaching on accounting and finance courses accredited by relevant PSRBs (Institute of Financial Accountants, ACCA, CIMA, ICAEW)
ideally, you will be a CCAB membership (desirable)
ideally, you will have knowledge/experience of degree apprenticeships (desirable)
be a team player, committed to building an outstanding business school through the excellence of your work.
We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will diversify the School’s teaching team and support the collective development of a culture that is inclusive and welcoming to all.

Informal discussion:

For an informal discussion about the role, please contact Dr Adrian Wright (Associate Dean).


We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our website at Safeguarding

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.

Proud member of the Disability Confident employer scheme

Your new company

A leading Insurance business based in Burnley are currently seeking an Insurance Administrator to join their growing business on a full-time permanent basis.
This position is due to internal progression as the business are known to have a brilliant reputation for providing excellent training and support. The ideal candidate should have a strong administration background and be adaptable within the workplace. This role is Office based, working Monday to Friday 9am - 5pm.

Your new role
Working closely with the Insurance Brooker to ensure a smooth running of the business, providing support to clients, ensuring they are kept up to date throughout the entire process.
Checking documents are correct and accurate, whilst processing orders and maintaining a strong working relationship.
You will be responsible for taking calls, actioning emails and general administrative tasks.

What you'll need to succeed
Previous experience within administration, excellent communication both written and verbal. The ability to update and maintain databases, willingness to learn new processes and work collaboratively within the team.
Great attention to detail and ability to update and maintain databases, along with strong negotiation skills. You should be Proficient with IT, including Microsoft Packages and an ability to work well in office based environments.

What you'll get in return
* Competitive salary between £24,000 - £26,000 depending on experience
* Full training and support will be provided.
* Monday-Friday, office based.
* Opportunities to grow and progress within the organisation.
* 23 days annual leave, plus bank

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Finance Assistant
Accountancy Service
Lytham St Annes
Monday to Friday 09:00-17:00 (37.5 Hours per week)
Permanent Role
£23,450pa+ Dependent on Experience

Key Responsibilities

• Inputting Sales Ledger, Purchase Ledger and Cash Book transactions on a timely basis to assist with the monthly production of the management accounts.
• Making payments via BACs and taking over the phone card payments, carried out by following procedures to ensure compliance and mitigate risk to the business.
• Proactively liaising with customers and suppliers to ensure ledgers are accurate and issues are addressed, communicating via telephone, email, and face to face meetings
• Resolve any complaints and service issues quickly to the satisfaction of the customer ensuring that business retained, and customer loyalty is strengthened.
• Maintain strong working relationships with other teams to foster an environment that strengthens the core and continuously improves.
• Proactively challenge working practices to enable delivery of a service that is customer focused and adds value.
• Develop self and suggest improvements to the service you deliver by gaining knowledge through continued professional development provided by the company.
• Excel based calculations and monitoring of items such as agency rebates and referral awards.
• Support with Intercompany and VAT reconciliations as part of month end processes.
• Support with bank reconciliations.
• Take ownership of one set of small company accounts to develop commercial awareness and accounting rules

What Skills are required

• GCSE standard passes including Maths and English, or equivalent.
• Book- keeping and Ledger experience an advantage.
• AAT qualification an advantage.
• Experience with accounting software is an advantage
• Strong Excel skills
• Attention to detail essential
• Good communication skills
• Excellent organisational skills and the ability to manage multiple tasks and deadlines

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Pharmacy Homecare Admin Team Leader or Homecare Pharmacy Technician

Band 5

Permanent, full-time

Based at Royal London Hospital with requirement to travel to all sites when necessary.



Barts Health NHS Trust PharmacyHomecare team is looking for an enthusiastic, hardworking self-motivated team player to join our team.



The post holder will support the management of a team of pharmacy administrators, provision of financial and management information and delivery of a patient focused, efficient, cost effective and quality homecare service.



Pharmacy Technicians are welcome to apply.





The post holder must be ready to work in a busy environment, have excellentcommunication skills, attention to detail and use of initiative. A good level of competency in IT, particularly Excel is essential.

This is a great opportunity for the right candidate to gain experience of the Homecare service and develop their existing skill set as well as learning new ones.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Wednesday 6 Nov 2024

Insurance Claims Handler
£26,000 - £32,000 + DOE
Onsite Parking
Training Support
Close to Bolton/Bury within a high spec office

Working for a leading independent insurance broker with a rich history spanning over 60 years. An exciting opportunity has arisen for an experienced Insurance Claims Handler to join their friendly and well established team. The successful candidate will manage a diverse range of claims predominantly within Property & Liability.

Key Responsibilities as an Insurance Claims Handler

- Claims Assessment: Review and assess insurance claims across various products to determine coverage and liability.
- Client Acknowledgment: Acknowledge all new claims to clients and insurers, keeping clients informed and pursuing the best outcome.
- Investigation: Investigate and gather evidence to support claims decisions.
- Negotiation: Negotiate with claimants, insurers, and other parties to reach fair settlements.
- Timely Handling: Ensure all claims are processed efficiently, adhering to FCA guidelines and company procedures.
- Record Management: Maintain accurate and up-to-date records of all claims activities.
- Diary Management: Manage an efficient diary system for claims follow-up.
- Mentorship: Mentor and provide guidance to junior claims handlers.
- Customer Service: Maintain a high level of customer service and adherence to exceptional care standards.
- Relationship Development: Build and maintain good working relationships with clients and insurers.
- Industry Awareness: Stay up-to-date with changes in the insurance and childcare industries.
- Reporting: Prepare claims reports for Account Executives on larger cases.
- Training: Conduct training and assessment exercises in line with the individual T&C scheme and identify areas for personal development.

The package as an Insurance Claims Handler
- Competitive salary.
- Workplace pension with employer-matched 5% contribution.
- Life Assurance - Death in service benefit (2x annual salary).
- Support for obtaining CII qualifications.
- Employee Assistance Programme.
- 25 days of annual leave, plus extra holiday days at Christmas not deducted from annual entitlement.

Please apply with your latest CV if you have a background in Insurance Claims. We look forward to hearing from you!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Lower Level Senior Sales Consultant (Life Sales)

Basic Salary £30,000.00 – OTE £65,000.00

Based in Manchester City Centre

Job Description:

The role will be part of an experienced team of life insurance lower-level senior sales consultants who take up to 14 leads per day and make outbound calls to a warm database of clients, with the objective of providing a range of suitable insurance products on a non-advised basis. As an insurance broker with access to the whole of the market, lower levels senior sales consultants are expected to be highly professional, tenacious and compliant at all times.

Key Responsibilities

Responsible for delivering good customer outcomes that are consistent with Consumer Duty
Maximise the potential of every lead received and overcome objections
Conduct a robust fact find with each client, ensuring the correct product is presented
Offer a range of products which are suitable for the clients and their budget
Maintain a high standard of compliance at all times
Manage a pipeline of business effectively
Communicate clearly and precisely to the customers
Work towards and ultimately achieve the targets set by the line manager
Use questioning and listening skills when understanding the customer’s needs
Utilise the calling technology provided, with a minimum of 4 hours call requirement per day
Be polite and represent the business respectfully
Work towards personal goals and ambitions set in 1-2-1 meetings
Carry out other responsibilities set out by management
Always be punctual and respectful of other employees.
The above is not an exhaustive list of duties and the role holder will be expected to perform different tasks as necessitated by growth or changes within the role or the organisation and the overall business objectives of the Company.

Knowledge, Skills and Experience



Basic IT ability
Sales Process
Insurance knowledge (desirable)
Product knowledge (desirable)
CRM system (desirable).
Essential Skills

Excellent written, verbal & listening communication skills with a professional telephone manner
Ability to build rapport effectively with customers and colleagues
Experience of influencing and persuading to successfully and compliantly handle objectives
Proven ability to fact find in detail to ensure the customer needs are fully established and met
Demonstrable success in closing sales whilst adhering to a sales process
Accuracy & attention to detail .
Desirable Skills

Ability to effectively summarise and para-phrase back to customers based on the information provided.
Essential Experience

Experience of working successfully in a fast paced, targeted and regulated telephone sales environment
Previously worked and enjoyed success in a micro-managed, buzzing and structured sales environment
Team player but with the ability to achieve individual success
Demonstrable success in a high volume based telephone sales role following a structured sales script
Proven experience of consultative sales processes in a B2C telephone environment.
Desirable Experience

Insurance or financial service sales
Cold calling
Mentoring sales teams for success
Experience in a similar role preferred but not essential.
Key Competencies

Adaptability

Following instructions & procedures
Results driven & self-motivated
Relationship building & effective interaction
Coping with pressures & set-backs/resilience
Tenacity & persistence
Learning & applying knowledge
Concern Handling & Negotiating.
Job Type: Full-time

Benefits:

Company events
Company pension
Life insurance
Schedule:

Monday to Friday
Work Location: In person

Job Types: Full-time, Permanent

Your new company
A fantastic charity in the Skelmersdale area that provides vital services to the community groups it serves is looking for an all-round administrator to join their operation for 3 months!
Your new role
Working with a small and efficient team that services different areas of the charity, you will be providing critical administrative support functions! This varied role spans across operations and finance, and therefore your duties will reflect this. You will be responsible for a range of admin duties such as arranging appointments for service users, processing service charges, uploading invoices to Xero and answering incoming calls to direct to the relevant departments. You will be based in the office for this post, however full or part time hours will be considered!
What you'll need to succeed
Prior administration experience in the not for profit sector would be an advantage, however this is not essential as all sectors will be considered. You will be a confident and competent administrator that thrives in changing environments. Used to working with minimal guidance, you will be able to hit the ground running and feel confident in managing your own workload on a day to day basis. Prior experience processing invoices on Xero is a huge advantage for this post! You will be immediately available.
What you'll get in return
Working with a wonderful charity that gives outstanding services, you will be able to take pride in your contributions. You will have full or part time hours (both considered), and have an hourly rate of £11.54 - £12.05ph. Free on-site parking is available. Permanent prospects available for the right candidate.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Finance Manager
Accountancy
£44,428 £47,420 per annum (Pay Award Pending)
37 Hours per week
Casual Car User Allowance

Hyndburn is an attractive area set in the heart of Pennine Lancashire, within easy reach of Manchester, the lakes and the Coast. The Borough, comprised of Accrington and the surrounding Market Towns, is currently experiencing unprecedented levels of regeneration which is delivering real and substantial improvements to the quality of life in the area.

Hyndburn Borough Council is a great place to work. Over recent years we’ve established an impressive reputation as a Council with a strong sense of direction and an enviable record for improving services and getting things done. We now have an exciting opportunity for someone to join our team.

We are looking for an enthusiastic and committed individual who, together with the Head of Finance, will deliver an effective and professional finance service across the Council. You must have excellent financial technical accounting knowledge, whilst also possessing strong communication and financial management skills.

You will be responsible for a range of financial and accountancy activities including the preparation of the budgets, overseeing regular monitoring processes, the closure of accounts, liaising with the auditors and various adhoc areas as required.

The position will be challenging and will require strong financial analysis skills and input into reporting for various stakeholders including Management Team, Service Managers and Members. Post holders will be a qualified, or working towards with significant relevant experience, CCAB or CIMA accountant.

If you would like an informal discussion about this opportunity, or would like further information about this role, then please contact recruit@hyndburnbc.gov.uk

Closing date: 5pm Sunday 20 October 2024
Vacancy Ref: 2252

Finance Manager Candidate Pack

Department: Adults & Health

Terms and Conditions: Permanent, 37 hours per week

Shortlisting Date: 11th October 2024

Interview Date: 21st October 2024

Are you looking for a new opportunity in Local Authority Finance? This could be the one!

We are looking for a qualified, talented, motivated, experienced and enthusiastic accountant to join the Adults & Health Directorate and take responsibility for leading our Adult Care Finance and Performance teams. The post will have a dual reporting line to our Section 151 Officer and Strategic Director of Adults and Health ensuring that our services can operate within a business focused approach.

This is a great opportunity for an experienced Local Authority finance professional with the right value base and preferably Adult Social Care experience, to join our senior leadership team and help take our services to the next level.

You will take responsibility for our finance teams and performance monitoring team developing the plans necessary to deliver excellent services to our residents. You will have the opportunity to really influence the direction of the services and support our staff to make the continuous improvements needed to enable our services to flourish.

The successful applicant will play a vital role in supporting the development of our social care and public health services, offering inspiring leadership to our teams and influencing the strategic direction of our services linked to regulatory and business plan requirements. We are on an improvement journey and have brought together a range of services including for example commissioning, finance and performance, which with your expertise, will support the Directorate to operate within budgets and evidence compliance with a range of regulated activities.

You will join a supportive team with a commitment to striving to be the best we can be and be committed to improving the lives of vulnerable people in the borough and the communities in which they live.

For a further discussion please contact either;

Mark Warren, Strategic Director Adults & Health Mark.Warren@blackburn.gov.uk
Katherine White, Deputy Director Adult Social Care, Katherine.White@blackburn.gov.uk or
Dean Langton, Strategic Director Finance & Resources Dean.Langton@blackburn.gov.uk

For further information and to apply: https://shorturl.at/ZhpME

Recruitment pack

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Blackburn and covering our friendly branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme