About the role:
Crown Equipment is seeking a highly motivated and detail-oriented Service Training Coordinator to join our Asia Pacific team. In this key support role, you will be responsible for a variety of administrative tasks to ensure the efficient operation of our Service Training Team. You’ll coordinate training schedules, manage records within the Learning Management System (LMS), support the preparation and delivery of training sessions, and govern our Service Induction program across the Asia Pacific region. This is an exciting opportunity to contribute to our mission by helping our trainers deliver impactful and effective training experiences.
Duties and Responsibilities
· Coordinate and schedule training sessions for service employees across the business.
· Develop, update, and maintain training materials and resources to ensure they are current and effective.
· Document procedures for the Service Training Department, with regular reviews to maintain accuracy and relevance.
· Collaborate with Service Department managers to assess individual training needs and align them with available course offerings.
· Manage training records, and databases, ensuring compliance with company policies and standards.
· Serve as the primary administrator for the LMS, scheduling course offerings and reporting.
· Oversee the Service Induction program, coordinating onboarding activities.
· Support special projects as assigned by management.
Skills and Experience
· Proven experience in training coordination or a similar role, ideally working with an LMS.
· Exceptional written and oral communication skills.
· Strong organisational and multitasking skills, with excellent attention to detail.
· Proficiency in Windows, PowerPoint, Word, Excel, and SharePoint.
· Training experience is preferred, with the ability to engage diverse audiences and adapt to a dynamic training environment.
· A proactive, flexible attitude to adapt to changing business requirements.
· Ability to work collaboratively within a team and communicate effectively with all levels of management.
What sets us apart?
Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
The Company
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.
