Total 3 Director/C-Level education training job vacancies in d14 geylang eunos

Reporting to the Business Head for International Education with a functional matrix reporting line to the CTO International. This role will work closely with the Product Management, Engineering, Marketing, Finance, and Customer Support & Success teams. This position is based in Singapore.

Key responsibilities:

Strategic Leadership

1. Help define technology vision and strategy of the businesses’ digital education products and solutions, ensuring they align with the market needs, industry standards and broader company goals.
2. Oversee the product roadmap by partnering with Product Management and Engineering to prioritize the development of products, features and tools that meet the customer needs, market demands and business objectives.
3. Identify opportunities for innovation and differentiation in our products.
4. Ensure technology alignment across all areas of the business and with corporate technology roadmap.

Product Lifecycle Management

1. Collaborate with Product Management, Engineering, Marketing, Sales, and Customer Support & Success to ensure smooth end to end product delivery, from ideation to launch, ensuring sustenance and growth.
2. Collaborate with the Product Management and Engineering teams to ensure product delivery on-time, within scope, and meeting the required quality standards.

Marketing & Customer Insights (including Social Media and Digital Marketing)

1. Support Marketing to select and integrate the necessary tools to support digital marketing efforts to enable the marketing team to launch and optimize campaigns.
2. Ensure the infrastructure is in place to collect, analyse, and act upon user data by integrating data pipelines and analytical tools.
3. Use market research, competitive analysis, customer inputs and data-driven insights to prioritize product features and improvements.

Stakeholder Management:

1. Act as the key point of contact for technology product-related communication with senior leadership, including providing updates on product performance, timelines, and strategic direction.
2. Build strong relationships with internal stakeholders (Sales, Marketing, Customer Support & Success) to gather input and ensure alignment with business goals.
3. Work with external stakeholders (Customers, Partners, Vendors) to ensure product-market fit.

Finance

1. Work with Business Head, CFO International and CTO International to forecast and manage the technology budget for the International Education business.
2. Define and manage the digital product fulfilment and entitlements cycle across all relevant business and customer applications.
3. Define and track key product metrics, ensuring products meet performance goals (e.g., customer acquisition, retention, revenue targets).

Customer Support & Success

1. Advise the Customer Support function with selection and implementation of appropriate customer support tools such as ticketing systems, live chat systems, and customer relationship management tools to efficiently handle the entire customer journey.
2. Work with Product Management to ensure technical issues raised by users are addressed by the support and engineering teams.
3. Assist Customer Success in developing the technical solutions that help with customer onboarding, ensuring a smooth and intuitive experience for new users.
4. Select and maintain tools for tracking customer usage patterns, engagement, and progress to enable the customer success team to identify potential issues before they escalate and provide proactive support.
5. Ensure that data flows seamlessly from the platform to customer success dashboards, allowing for real-time tracking of user success metrics (e.g., completion rates, engagement levels).

Data and Analysis

1. Direct the data infrastructure that powers the business, including data lakes, databases, and analytics tools to collect and analyse user data, ensuring that all user data is stored securely and that the business complies with relevant data protection regulations (e.g., GDPR, COPPA).
2. Ensure that all departments (product management, marketing, sales, etc.) have access to actionable insights to help in decision-making based on real-time data and predictive analysis.
3. Ensure that data from various departments (product, sales, marketing, finance, etc.) is integrated into a unified dashboard that allows leadership to track overall business performance and make data-driven strategic decisions.
4. Oversee the development of reporting that allows department heads to generate specific reports based on their needs, whether it’s financial forecasting, product usage trends, or marketing ROI.

Key requirements:

Qualifications

· Education: Bachelor's degree in business, engineering or product design, preferably with an MBA in Systems or Product Management, or equivalent industry experience.

Experience

1. Minimum 15+ years of product development and / or management experience, including at least 3 years in a leadership role.
2. Proven track record of managing the entire product lifecycle from concept to launch and growth.
3. Experience in the Education sector, with knowledge of school-based products and SaaS.

Skills

1. Strong leadership and collaboration skills, with experience working across cross-functional areas.
2. Excellent analytical, problem-solving, and decision-making abilities.
3. Effective communication and interpersonal skills, with the ability to influence and build consensus at all levels of the organization.
4. Ability to balance long-term strategic thinking with short-term execution.

Tools

· Proficiency in ERP Order Management (e.g. Oracle NetSuite, Oracle Fusion, SAP or similar), Product Development and Test Management tools (JIRA, Confluence, TestRail), Google Analytics, SEO tools, Google Keyword Planner, Customer Support tools (Freshdesk, Zendesk etc), CRM applications (e.g. SFDC, NetSuite, Freshworks) and data analytics tools (Power BI).

The position is responsible for the marketing and customer acquisition and retention of education products and services and partners closely with the extended marketing and sales functions in Scholastic International business units and has joint responsibility for revenue and profitability targets for education in international business units together with the education segment leaders in each business unit.

Job responsibilities:

· Developing and executing GTM strategy with focussed plans for lead generation, new customer acquisition and increasing retention rates as well as lifetime value of customer

· Developing and implementing marketing programs across all channels including traditional and digital: web, SEO/SEM, database marketing, email, social media and display advertising campaigns, in line with brand plans and business priorities, including reviewing and optimizing the design and content of all marketing assets including the company website and social media pages, collaborating with internal teams to create landing pages and optimize user experience

· Creating and executing the content marketing plan that encompasses each stage of a customer’s journey, facilitating ongoing content planning, managing content creation and reporting on the results of each content marketing initiative, accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention

· Analyzing the results and effectiveness of campaigns to deliver actionable insights and recommendations and generating monthly reports on the digital marketing portfolio

· Regularly monitoring user analytics and using these trends and insights to drive strategies to improve traffic and customer engagement as well as to understand user preferences and priorities in products

· Working closely with product team, in-market marketing teams as well as external partners to plan and execute strong product launches (internal) and go-to-market plans, ensuring that marketing and communications efforts adhere to agreed timelines and managing expectations with various stakeholders

· Owns the user research function for first-party, second party and third party research

· Helping maintain a consistent experience throughout the customer lifecycle, owning content including: Onboarding materials, presentations, and email nurture tracks; Ongoing product communications, highlights, and positioning; Customer events, webinars, and case studies

Training Director

Job Description

The Leadership Institute is registered Private Educational Institute (PEI) in Singapore, and we are currently looking for Head of Training for our SSG WSQ Programmes.

About Us

Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity, and hands-on experience have always been at our core, and we’re proud of learners who have grown, learn and create with us each passing day.

Our embraces and sees the institute as an opportunity to nurture and grow a Community of Passionate Educators and Learners in Singapore.

We hold our staff, trainers, and learners to a higher standard so that we can stand out and be ready to take advantage of any opportunities that will inevitably present themselves in time.

ROLE AND RESPONSIBILITIES

1. Organisational representation for SkillsFuture Singapore compliance and correspondence

2. Trainer Management, Quality Control and Scheduling

3. Marketing Agent Management

4. Financial Management with P&L responsibilities

5. HR Management

6. Work closely with the Training Team to ensure SSG Compliance

REQUIREMENT

• Prior experience managing WSQ programmes and training an asset
• Degree required
• ACTA or ACLP required
• DDDLP preferred

Interested candidates, please submit your CV to info@leadershipinstitute.sg

We are sorry and regret that only shortlisted applicants will be notified.