Total 8,962 customer service job vacancies in Singapore

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities:

To achieve the monthly and yearly sales target as assigned by the management.
To execute marketing activities as directed by CSU Unit Head/ management.
To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.
 

Job Requirements: 

Bachelor's Degree in Business Administration or any related discipline.
Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
Computer literate and proficient in Microsoft Office.
Fluent in conversing in both English and Bahasa Melayu.
Able to start immediately is an added advantage.
6-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
A strong team player with good etiquette.

Perks & Benefits

• Personal leave
• Personal development opportunities

義務和責任

• 協助和支援上級提供售後服務和支持，包括設備的安裝、調試、升級、用戶培訓、糾正和預防性維護。
• 協助實驗室進行校準工作。
• 負責記錄客戶服務活動。
• 維護客戶記錄，並向管理階層提供客戶回饋。
• 執行不時分配的其他任務。

要求

• 電子電氣/機械工程學位
• 精通英語、馬來語
• 具備基本的可程式邏輯控制器 (PLC) 知識是額外優勢
• 演示/演示技巧
• 積極的工作態度
• 應屆畢業生或一年電子電機/機械工程領域經驗

工作福利

• 激勵和獎金
• 津貼
• 事假
• 個人發展機會

工作條件和物理環境

• 工作時間週一至週五上午 830 點至下午 6 點

工作地點

• 八打靈再也（總部）： 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor。

Main Purpose of the Job:

To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.

Job Description:

• As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
• To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
• Ensure timelyauto debit enrolment & billing processing according to schedule.
• Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
• To lead payment sectionby ensuring the operation running smoothly.
• Ensure accuracyin payment processing and timely updatedto customer’s account.
• Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
• Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
• Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
• Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
• Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
• To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
• To ensure all information is disseminated to team membersis up-to-date.
• Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.

Job Requirement:

• Bachelor Degree in any discipline.
• Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
• At least 5 years in Management Level exposure.
• Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Computer Literateand proficiency in Ms Office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

• To sell/promote Credit Cards & Aeon Member Plus Card product.
• To ensure all applications are in proper order prior to submission for approval.
• To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
• To ensure high standard of customer service in line with the quality and standards set by the company.
• To deliver high customer-oriented service level.

Requirements: 

• Passionate and self-driven.
• Minimum SPM with 2 years sales experience.
• Fresh graduates are welcome to apply.
• Working experience in financial industry will be an advantage.
• Strong selling and negotiation skills.
• Have own transportation.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Able to work on shift, public holiday and on weekends.
• Willing to travel and work independently under pressure.
• Working location will be at Queensbay Mall, Bayan Lepas 

Perks & Benefits

• Personal leave
• Open culture

Main purpose of the job:

Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses. 

Job Description:

• To deliver authorisation scope of duties inclusinve but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel
• Proactively review and monitor online fraud alert system and in order to mitigate fraud loss. 
• To provide sound judgement when perform bypass to overwrite system response. 
• To attend and promptly perform the customer and transanction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers. 
• Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts. 
• To source a daily data compilation for management monthly report preparation
• Attend to cuctomer and merchant's enquiries on products/facilities. 
• To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable. 
• To perform force authorisation within exceptional authorisation requests
• To source data compilation for MIS and ensure the daily reports requirements are properly executed. 

Job Requirements:

• Bachelor’s degree in finance, business administration, or a related field.
• 1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply. 
• Strong knowledge of card and authorization systems.
• Familiarity with fraud detection tools and techniques.
• Excellent analytical and problem-solving skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.
• Good communication skills and the ability to work under pressure in a fast-paced environment.
• Able to work on rotational shift 24/7. 

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance

Customer Service Advisor

Location: Edinburgh
Schedule: Monday - Friday
Compensation: £13 per hour

Are you a Customer Service Superstar seeking a new and rewarding opportunity? Join our dynamic customer service team in Edinburgh and become a vital part of a company that truly values its employees. With a competitive pay rate of £13 per hour, weekly pay, and the potential for a permanent position following an initial 6-month contract, this role offers an excellent pathway for career growth.

Key Responsibilities:

* Deliver Exceptional Service: Engage with our valued customers through phone, email, and live chat, ensuring every interaction is a positive experience.
* Problem Solving: Utilize your problem-solving skills to address and resolve customer inquiries efficiently.
* Product Knowledge: Showcase your expertise by providing customers with accurate and comprehensive product information.
* Communication: Maintain clear, professional, and friendly communication at all times.

What We Offer:

* Supportive Team Environment: Work in a collaborative and encouraging setting where your development is a priority.
* Work-Life Balance: Enjoy a healthy work-life balance with Monday to Friday working hours from 9 am to 5:30 pm, leaving your weekends free.
* Career Advancement: Take advantage of opportunities to grow within the company and reach your full potential.

Ideal Candidate:

* Customer-Focused: You have a passion for providing outstanding customer service.
* Resilient and Adaptable: Capable of handling a fast-paced environment while maintaining a positive attitude.
* Excellent Communicator: Strong verbal and written communication skills are essential.
* Team Player: Able to work well within a team and contribute to a supportive work culture.

If you are enthusiastic about delivering top-tier customer service, adept at resolving issues, and eager to excel in a dynamic role, we want to hear from you.

Apply now to embark on a fulfilling career with a company that rewards dedication and values its team members.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

The Customer Service will be part of a business that is a market leader in the bearings industry. Reporting to the Sales Department, you will be responsible for e-invoicing activities.

Duties & Responsibilities:

• Upload tax invoices/credit notes, and/or delivery orders to the respective customers’ eInvoicing portals.
• Update the process status in via ERP system
• Monitor and track the completeness of the tax invoices in the IB2K system vs. the shared folders and customers’ eInvoicing portals.
• Liaise with Logistics and Sales personnel for any variations in the invoices
• Administrative tasks on an ad hoc basis
• Responds promptly to customer inquiries
• Perform customer verification and set up new accounts
• Verifying, correcting, and updating account information

The Successful Applicant:

• Diploma in Business or equivalent
• Minimum of 1 year’s work experience
• Able to adapt to a dynamic, fast-paced, and challenging environment
• Proficient in MS Excel and Word
• A proactive approach to problem-solving
• Excellent interpersonal and communication skills
• Has initiative and a positive learning attitude with a pleasant disposition
• Customer-oriented and able to multi-task
• Ability to work independently and with minimum supervision

The Company Offers:

• Competitive Salary Package
• Healthcare Coverage, Medical & Dental Benefits
• Career Advancement with Recurring Bonus

We invite interested and qualified candidates to write in with their updated resumes (in MS Word Format) and their current and expected salary.

We regret that only shortlisted candidates will be notified.

• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right candidates
• Working hours/days: 8 hours between hours of 8am and 8pm Monday to Sunday (weekend work including)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling emails and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Respond to customer emails professionally and in a timely manner.
• Provide clear guidance on payment processes.
• Collaborate effectively both within a team and independently.

General Requirements of Customer Service Advisor:

• Be self-motivated and work towards targets.
• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Gateshead hit the 'apply now!' button for an immediate interview!

Looking for a fresh new start in 2025?
Our exclusive West Lothian based client is expanding their customer service team and looking for an experienced call handler and administrator to join their successful team.
Working in the financial sector you will be the first point of contact for all major stakeholders wishing to discuss their applications or enquiries. You will be tasked with building rapport and leaving a positive impression on each and every interaction.
Although this is a customer service position you will be expected to achieve KPI's based on quality and compliance, especially with being in the finance sector, if successful in this role you would tasked with the following:
* Excellent customer service skills and experience
* Liaise with key stakeholders throughout the journey, including solicitors, intermediaries and lenders
* Planning and organising workload effectively to meet client expectations
* Excellent written and verbal communication skills ensuring contact with clients is clear, professional and fully updated on systems
* Achieve daily, weekly, monthly objectives & KPIs as set by your Manager
* Maximise cross sale opportunities across the business
If you have experience within the financial sector then this would be an advantage but failing this we are looking for someone with several years customer service experience within a call centre setting and ideally within a regulated industry.
The salary for this position is £23K-£25K DOE
Monday - Friday between 9am- 7pm (currently working 9am-5.30pm however they may move back to the occasional later shift in the new year).
Interviews will begin week commencing 02/12 and you would need to pass a credit check to be considered for the position.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right candidates
• Working hours/days: 8 hours between hours of 8am and 8pm Monday to Sunday (weekend work including)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling emails and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Respond to customer emails professionally and in a timely manner.
• Provide clear guidance on payment processes.
• Collaborate effectively both within a team and independently.

General Requirements of Customer Service Advisor:

• Be self-motivated and work towards targets.
• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Gateshead hit the 'apply now!' button for an immediate interview!