Total 4 customer service job vacancies in bridgwater somerset ta5 1tp

An excellent opportunity for an experienced Customer Service Manager to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £32,000 - £35,000 Per Annum, Depending on Experience.
Location: Bridgwater, Somerset TA6.

About The Role:

The Customer Service Manager (CSM) is responsible for overseeing and improving customer service operations, ensuring that the team delivers exceptional service to clients, and resolving escalated customer inquiries. The CSM will manage a team of customer service representatives, analyse service metrics, and implement strategies to enhance overall customer satisfaction

Key Duties:

Leadership & Team Management

• Lead, mentor, and manage the customer service team, providing guidance and support
• Set performance goals, conduct regular performance evaluations, and manage staffing needs
• Develop training programs to ensure that the team is knowledgeable and effective in their roles

Customer Support Operations

• Ensure timely and effective resolution of customer inquiries and complaints via various channels (email, phone, chat, social media)
• Develop and enforce customer service policies and standards to maintain service consistency
• Handle escalated customer issues and resolve complex inquiries or complaints

Performance Metrics & Analysis

• Track key customer service metrics such as response time, customer satisfaction, first-call resolution, and case handling times
• Analyse customer feedback and identify areas for improvement to enhance the customer experience
• Prepare reports and present insights to upper management, offering recommendations for operational improvements

Continuous Improvement

• Implement tools and systems to streamline the customer service process, such as CRM software or ticketing systems
• Stay updated with industry trends and best practices to continually improve customer service strategies
• Collaborate with other departments (e.g., sales, product development) to ensure alignment and customer-centric initiatives

Customer Relationship Management

• Build strong, long-lasting relationships with key customers and clients, addressing their needs and concerns proactively
• Act as a point of contact for high-level customer interactions and inquiries
• Gather customer feedback to influence product or service enhancements

Candidate Requirements:

• Education: Business Administration, Communications, or a related field preferred. In the absence of formal qualifications, relevant previous experience will be considered
• Experience: Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role

Skills:

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to handle difficult or escalated customer situations calmly and professionally
• Proficient in customer service software (e.g., CRM systems) and Microsoft Office Suite
• Analytical skills to interpret service metrics and customer feedback
• Strong problem-solving skills and a customer-first mindset

Company Benefits:

• Company Pension contributions
• 31 days holiday entitlement (Including Bank Holidays)
• Extra holiday entitlement (following 2 years of service)
• Work Uniform


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Job Title: Customer Service Agent
Location: Outskirts of Taunton so must drive to be able to get to location
Salary: £23,400 per annum
Hours: Monday - Friday 9am-5pm

Our very well established client on the outskirts of Taunton have an exciting opportunity for a Customer Service Agent to join their team on a permanent basis.

Overview
The Customer Experience they provide is at the core of their proposition & growth plan, so the position of Customer Service Agent is seen as pivotal in their organisation. Acting as the main contact for customers but then liaising with all internal departments to ensure the order to cash process is delivered effectively. The role requires the individual to be able to process large volumes of data while ensuring the customer contact is professional and timely, doing what we say we are going to do is a key attribute.

Core Responsibility

• Dealing with customers via email and telephone providing responses and support in a timely fashion, in line with agreed SLA (Service level agreement = target) where appropriate.
• Be the champion of the Service desk platform - Freshdesk, proactively managing the tickets within SLA's, working with other departments to drive conclusion of ticket and picking out key service trends and working with the management team to resolve root cause issues.
• Order taking and input on Orderwise software.
• Management of customer enquiries from cradle to grave, ensuring closure in a timely fashion
• Management of data in Orderwise, ensuring it is up to date and aligned with Fresh sales CRM Customer issues and requirements. This includes liaising with our hauliers when delivery issues arise.
• Dealing with day-to-day additional office tasks.
• Other activities identified by the management team
• Operating Platform & Standards
• You will need to become proficient and then work to ensure the data is correct and timely in all systems, currently key systems are · Freshdesk - Freshsales · Orderwise
• Overall, their philosophy for growth is based around delivery of fantastic products to exceptional standards, this can only be achieved if every member of Team is focused on excellence, constantly looking for and developing ongoing improvement.

Delivering exceptional customer service is a responsibility for all Team members but controlled through our Customer Service team, so you must be willing to take ownership which are:

• Customer are core, we aim to inspire
• Our people and teams are empowered to make a difference everyday
• We are passionate about connecting brands to customers, telling their stories
• Social responsibility guides all our decision

Qualities

• Previous Customer Service Experience preferred but not essential as we will provide full training
• A great telephone manner
• Hard working & reliable with a good work ethic
• Focused with high a level to attention to detail
• Able to work as part of the team

Benefits

• Real Living Wage Employer
• 28 days holiday per annum (including Bank Holidays)
• Pension Scheme
• Birthday (when in working week) given as additional days holiday
• Free samples of products
• Health Assured Program to support personal wellbeing
• Regular product training and relevant samples

If interested apply today or call us on 01823 352333!

CPTaunton

An excellent opportunity for an experienced Field Service Engineer to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £35,000 - £40,000 Per Annum, Depending on Experience. (Based on 48 hours per week)
Location: Bridgwater, Somerset TA6.
Schedule: Monday to Friday (Full time) + Overtime. Weekend available with on call rota.

About The Role:

As a Field Service Engineer, you will be responsible for the routine maintenance and repairs of customer equipment. In addition to this you will be expected to maintain business relationships with customers as well as performing necessary administrative tasks and other duties within the scope of your job role.

Main Duties and Responsibilities:

Servicing & Maintenance

• Basic troubleshooting, diagnostics and fault finding
• Service, maintain, refurbish and repair of customer’s equipment
• Commissioning and Installation of customer equipment
• Use of hand/power tools – ratchets, spanner, hammers, etc.
• Maintenance and repair of company equipment and tools
• Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises
• Responding to call outs/breakdowns in a prompt manner at short notice
• Adhering to Health & Safety at all times

Customer Service

• Always provide a professional and courteous service to all customers and suppliers
• Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible
• Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public
• Provide help and advice to customers regarding the maintenance and repair of equipment
• Removal of all scrap/waste from customers site and ensuring area is safe and clean before leaving

Company Vehicle

• Check fluid levels of company service vehicles on a weekly basis and replenish as necessary
• Maintain cleanliness of the interior/exterior of company service vehicle
• Stock-take of service vehicles when requested
• Reporting any issues or damage with company vehicle to your line manager

Administrative Tasks

• Completion of service reports immediately after every job and ensure documentation is forwarded on to the relevant personnel
• Completion of timesheets, expense forms and request forms as required
Mentoring

• Assist and mentor new engineers/apprentices and give honest feedback on their performance to your line manager when requested

Candidate Requirements:

• Previous experience working in mechanical or electrical engineering – Ideally experienced as a field service engineer
• Excellent customer service with strong communication skills
• Ability to work on own initiative
• Comfortable mentoring an apprentice/junior engineer
• Comfortable with travelling and overnight stays (where required)

Qualifications & Certification:

• Diploma, City & Guilds or similar qualification in Mechanical/Electrical engineering or similar discipline
• Full Clean Driving License
• In the absence of formal qualifications, relevant previous experience will be considered
Company Benefits:

• Accommodation paid (for overnight stays) with meals provided
• 31 days holiday entitlement (Including Bank Holidays)
• Fuel Card and Hotel Card
• Use of company vehicle (work use only)
• Company pension contributions
• Extra holiday entitlement following 2 years of service
• Work uniform

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays

Candidates can easily achieve £40,000 + per annum with overtime/callouts

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Service Care Solutions is working alongside a well-established law firm, based in Somerset, which needs a Private Client Solicitor to join their growing team. This is a fantastic opportunity for an ambitious solicitor with expertise in private client law to work on a diverse range of matters.

The salary for this role is £45,000 to £60,000. The salary will be dependent on PQE and interview performance.

Key Responsibilities Of The Private Client Solicitor Role:

• Manage a diverse range of private client matters, including wills, probate, trust administration, lasting powers of attorney, and estate planning.
• Build and maintain strong relationships with clients, offering them a high level of personal service and trust.
• Contribute to business development, including client retention and local networking.

Key Requirements:

• Qualified Solicitor (ideally 3+ years PQE) with experience in private client law.
• Strong knowledge of wills, probate, and estate planning matters.
• Excellent communication and client-facing skills, with the ability to explain complex matters in a clear, empathetic way.

Benefits Included With The Private Client Solicitor Position:

• Work-life balance: We offer flexible working arrangements and a supportive team culture.
• Career development: Opportunity for professional growth and training.
• Location: Enjoy living and working in beautiful Somerset - hybrid working

If this Private Client Solicitor role sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.