Collections Agent - Customer Service
5 days ago
Customer Service Your new company Exciting career opportunity as a collections officer ($52k + Super - Annual Salary, non-negotiable) - Join a.....
Customer Service Your new company Exciting career opportunity as a collections officer ($52k + Super - Annual Salary, non-negotiable) - Join a supportive team helping telecommunications customers
Permanent, full-time role
Start dates: 6th & 13th January 2025 - Interviews happening soon!
Monday to Friday roster (8 AM - 8 PM)
Onsite role in Melbourne CBD
Supportive and diverse team culture
Comprehensive 4-week training program to set you up for success
Fun team outings and social activities
Your new role
Contact customers to assist with resolving overdue payments through phone, email, and SMS.
Work with customers to establish payment plans that align with their financial situations.
Keep detailed records of all collection activities and client interactions.
Collaborate with internal teams to resolve billing issues and discrepancies.
Provide excellent customer service while fostering positive relationships with clients
What you'll need to succeed
Minimum of 6-12 months recent experience in a Call Centre or phone-based customer service role (within the past two years). Experience in financial services, collections, or retention is a plus, but not required.
Strong active listening skills and a genuine passion for delivering top-notch customer service.
A natural communicator with an ability to empathise, understand customer needs, and provide tailored solutions.
Excellent problem-solving skills and the ability to think on your feet, especially when assisting vulnerable customers.
Strong verbal and written communication skills.
Proficient typing and ability to multitask using various systems.
Must be an Australian or New Zealand citizen, permanent resident, or hold a valid working visa (with 2 or more years remaining without work restrictions).
Availability to work 37.5 hours per week, full-time.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to marc.howey@hays.com.au, or call us now on 03 9604 9646. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.
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