Total 152 customer service job vacancies in Essex, Essex, RM17 6SL

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.

We are currently looking for an enthusiastic and committed Customer Services Advisor to join the Student Recruitment Team on a fulltime permanent basis. This is an essential post as a front-line service. Key Responsibilities: As a Customer Services Advisor at Epping Forest Campus you will support with the following: •Front counter support - day to day service and enquiries via telephone, email and face to face with both internal staff and students and external visitors •The processing of applications •Processing enrolments/fee assessment – during the summer and throughout the year (adult termly enrolment, and short notice Job centre referred SBWA - Rail etc. •Supporting college recruitment events – Open Evenings, Open Days, Adult Enrolment Events, Applicant Days. •Organising ESOL Assessments •Oyster applications and TfL portal •Taking payments for enrolments, ID cards and trips •Auditing learner files •Deputising for Customer Services Manager when unavailable
Who You Are: The postholder will require experience of working in a customer service setting in an information and advice-giving role. The postholder will play an important role in the recruitment, admission and enrolment of students to support the college’s recruitment targets whilst also supporting with a number of curriculum related administration tasks. What We Offer: • Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme • Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube). • On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks. • Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting. • Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program. • Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel. • Technology Access: Office 365 and Adobe Suite available for personal devices.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.About New City College: New City College is the dynamic group of further education colleges in East London which comprises Tower Hamlets College, Hackney Community College, Epping Forest College Redbridge College, Havering College of Further & Higher Education and Havering Sixth form College. Our 6-college merger places the group at the forefront of further education in the region. With a turnover of £105m, 20,000 students and 1900 staff it is one of the strongest and most influential further education organisations in the country. Our college environment is second to none. We have industry standard facilities and equipment at all campuses, expert staff and partnerships with other high-profile organisations which all prepare students for progression to higher education or successful careers. East London is dynamic, innovative and entrepreneurial. As we develop our longer-term vision, we will continue to ensure that we invest in our staff and other resources to provide a distinctive offer and excellent, supportive learning environment which meets the needs of students and employers and prepares local people for the changing workforce of the area. As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request. New City College aims to develop a workforce that reflects the diverse community we serve and actively welcome applications from candidates from a BAME background.

Are you based in the Chelmsford area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Advisor/Driver to join our new site in Chelmsford, who's as passionate about great service as we are! This is a multi-skilled role covering all areas of our branch, giving you opportunity to learn and develop within the team.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

*Please note - a valid UK driving license (no more than 6 points) is a requirement of this role

Working Hours: 42.5 per week - 7.30 - 5.00 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions, Montrose House, Montrose Road, Chelmsford CM2 6TE

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Delivery orders to our customers sites, using a 3.5t van around the Chelmsford area

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

Required Skills and Experience

• Valid UK driving license (no more than 6 points) is a requirement of this role

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

What's in it for you:

• Discretionary bonus

• A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support

• Generous employee discounts

• Access to discounts with hundreds of your favourite high street and online retailers

• Retirement savings plan

• Life assurance

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Why STARK?

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Customer Services Officer

Braintree, Essex

£12.70 per hour

37 hours per week

Temporary, 3-month contract

We have an exciting opportunity for a Customer Advisor to join our Customer Services Team, to cover up to 3-month secondment, covering the hours of 8.30am to 5pm.

Working as part of a busy team, you will provide a front-line service to customers and staff - in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.

The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.

We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.

You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team.

Grades A-C, or equivalent in English and Maths are essential.

At this current time our team is working a hybrid pattern i.e., a mixture of office and home working.

Service Specialist (Automotive)
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a Service Advisor role within a premium or luxury automotive sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living)

Location: Churchfields, Witham, Essex

Contract: 12-Month Fixed Term (with the potential to become permanent)

Salary: £25,087 per annum + enhancements & excellent benefits

Hours: 37.5 hours per week, Monday to Friday (occasional weekends required)

Are you ready to lead, inspire, and make a real difference? At Churchfields in Witham, Essex, we’re searching for passionate and driven Assistant Service Managers to join our team for a 12-month fixed-term contract, with the possibility of becoming permanent.

Why Join Us? - Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living) -Witham, Essex

Churchfields is home to approximately 24 individuals with varying levels of learning and physical disabilities. This vibrant service includes a mix of individual flats, shared flats, and bungalows, all supported by a dedicated team. As an Assistant Service Manager, you’ll work closely with our two Service Managers to lead, motivate, and empower support workers to provide exceptional care.

This is more than just a role—it’s a chance to enhance lives, develop your leadership skills, and be part of a dynamic team that values purpose and excellence.

What Will You Do? -Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living) -Witham, Essex

You’ll be at the heart of our service, supporting Service Managers in daily operations, ensuring compliance with best practices, and driving service improvement. Through hands-on leadership, you’ll model best practices, guide support workers, and ensure the highest standards of care delivery.

Your responsibilities will include:

• Leading and motivating teams, creating a positive and inclusive culture.
• Acting as a role model for best practices during hands-on support.
• Supporting staff development, fostering skills and confidence in the team.
• Managing delegated tasks, balancing priorities, and maintaining professionalism under pressure.
• Ensuring compliance with policies, procedures, and service improvement goals.

What We’re Looking For

We need leaders with the ambition, compassion, and drive to make a difference. If you’re a natural motivator with excellent communication skills, the ability to work under pressure, and a passion for supporting people with learning disabilities, we want to hear from you.

You’ll thrive in this role if you:

• Enjoy developing team culture and bringing out the best in others.
• Have strong organizational skills and a commitment to high standards.
• Are eager to grow and contribute to a forward-thinking organisation.

What’s in It for You? -Assistant Service Manager – Full-Time, Fixed-Term (Assisted Living) -Witham, Essex

At Churchfields, it’s never “just a job.” In addition to a competitive salary, you’ll receive:

• Ongoing professional development and leadership training.
• The chance to make a meaningful difference in the lives of those we support.
• A supportive, team-oriented workplace that values diversity and inclusion.

Join Us

This is your opportunity to step into a role where your leadership can have a lasting impact. Whether you’re looking to develop your career or find work with true purpose, we’re committed to helping you succeed.

If you’re ready to inspire, lead, and grow in a role that truly matters, apply today. Together, we can make a real difference.

Service Specialist
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a consultative role within a premium or luxury sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

Job title: Advanced Youth Offending Service Officer - Social Care Qualified
Job Category : Social Care Qualified
Location : Station Road, Ilford, Greater London, IG6 1NB, Redbridge Council
Hours Per Week : 36
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £26.50 per hour

To manage a caseload of youth justice cases, both out of court disposals and statutory court orders, according to the National Standards and the HMIP Inspection Framework.
With the Child First, Offender Second approach, to provide effective support and interventions to children and young people to complete their disposals / orders and live a crime-free life.
Provide effective communication with children and young people, their families and relevant internal and external partners so as to secure the best outcome for children and young people.
To ensure that equality of opportunity and anti-discriminatory practice are a priority throughout all areas of the work.

Using AssetPlus as Assessment and Planning tool to undertake case management with specific focus on trauma informed practice building foundations for change and desistance factors in order to support children and young people to refrain from offending and re-offending.
To work collaboratively with children and young people, their families and partner agencies to deliver effective evidence based group and/or individual interventions/programmes to reduce the risk of offending, re-offending and disengagement from education, employment and training.

To prepare Pre-Sentence Reports or Stand-Down Reports for the Court and Panel Reports for Referral Order Panel and other forums as required.

To represent YJTPS and present information to Courts.

To provide effective engagement and deliver interventions based on the analysis of the assessment to keep the child or young person safe and keep other people safe.

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centre's and other similar facilities.

We can offer you a 3 week paid training course. You would need to be available to attend a training on a full time basis over a period of 15 workings days. Clinically trained to standards that allow you to be competent as a ‘First Person on Scene’, patient transport driver training, and a full uniform. Every day is different as an ACA and you could really make a difference to our patients.

During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided so you will need to consider the costs and travel expense of attending these venues. As an example Welwyn Garden City and Chelmsford. You MUST be able to commit to undertaking the training course as outlined above.

To convey and care for patients who have been appropriately allocated within
the protocols of the East of England Ambulance Service NHS Trust. This
includes acute, urgent and routine patients.


To work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

We value care, teamwork, quality, respect and honesty in order to transform the care we deliver to our communities and welcome applicants who share these values to apply to work at EEAST.

The Patient Transport Services arranges the transportation of non-urgent patients to and from health/social care premises and private residences.



1. Maintain an appropriate level of care for patients, relevant to their condition. This includes recognition of when additional skills or support may be needed.
2. Record, process and share information / paperwork regarding patient condition, care undertaken and observations to all appropriate healthcare partners.
3. Adhere to Trust policy in respect of the control of confidential information as outlined within the data protection act and the Caldicott principles.
4. Drive a range of vehicles in a manner appropriate to the patient’s condition and in accordance with Trust approved training criteria.
5. Complete all relevant operational documentation, e.g. daily routine vehicle checks, patient listings and other information in accordance with Trust policy and ISO9001:2008 requirements.
6. Maintain the vehicle in a sanitary condition in line with health & safety, clinical waste management, occupational health, ISO9001:2008 and clinical directorate guidelines. Ensure that all health and safety and policy is adhered to within the working environment, whether within the Trust’s premises or at treatment centres.
7. Maintain clear and regular communication with the Ambulance Liaison Office and other Healthcare professionals / colleagues, in line with agreed protocols, e.g. ISO and Caldicott. Ensure that the needs of the patient are met and operational efficiency and effectiveness is maintained.
8. Assist patients in their homes, both prior to and after transportation, ensuring they have their basic needs catered for and their homes are safe. This includes measuring, highlighting and reporting areas of risk in line with Trust risk assessment procedures.
9. Physically manoeuvre and / or lift patients, including the use of Trust supplied carrying aids, in circumstances where patients are unable to manage alone, after undertaking a manual handling risk assessment e.g. up and down stairs and within restricted spaces.
10. Ensure that patients are taken to and collected from the agreed treatment area within the hospital or centre in a timely basis.
11. Provide any clinical assistance to the authorised level of competence in all circumstances that require it.
12. Participate in equipment trials, working parties and highlighting areas of potential personal and organisation service development.
13. Required to take personal responsibility for continued professional development through the personal development review process, the knowledge and skills framework and Trust training sessions.


This advert closes on Tuesday 26 Nov 2024

SER are currently working alongside a Mental Health Service based in the Basildon, South Essex area who are currently seeking to appoint a Service Manager to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: South Essex Service Manager
Location: Basildon, South Essex
Contract: Permanent - 37.5hrs per week (Mon – Fri 09:00 – 17:00)
Salary: £38,934 pa
Closing Date: 10th November 2024
Short Listing: 11th November 2024
Interview: Face to Face interviews will take place week of 18th November 2024

About this role:
The Essex Services Manager will be responsible for running the High, Medium and Low Services and delivery of a first-class service in line with the support services offered. The post holder will work as a member of the Senior Management Team working closely with other Operational Managers, the Executive Team, Commissioners and External Strategic and Clinical Partners.

Main Duties:
• Work with the CEO, Head of Operations and Regional Manager in maintaining the high standards connected with strategic planning and development, supervision, delivery and administration of the service;
• Lead on assessment and support plan delivery in line with the Care Programme Approach;
• Promote and develop good practice and best value for the service through leadership and act as a positive role model in relation to personal and professional conduct.
• Develop and maintain links with external agencies in order to ensure effective service for all.
• Develop and manage all aspects of these services within the services good practice policies and guidelines.
• Manage data collection by staff re. Outcomes and Recovery STAR, report writing, policies, planning, budget management as part of the Senior Management Team;
• Flexibility in working hours required in a High, Medium and Low, 7 days a week service.

Essential Requirements:
• Good level of maths and written English
• Experience in supervising/line managing staff with an awareness of good practice in staff supervision or recent completion of an appropriate training programme.
• Good standard of office administrative practices and procedures
• Ability to work with the Multi-Disciplinary Team to identify support needs of service users and ensure that these are communicated to the wider staff team
• Ability to plan, manage and prioritise a high workload to meet deadliness
• Excellent communication skills – written and oral and negotiation skills

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2024 – 2026.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

Gas Engineer Domestic Service and Breakdown
40k salary, Typical earnings 50k.
VW van, large company benefits
Based in IP or CO or SS areas
Interview and start ASAP

Domestic Gas Engineers required for large housing maintenance specialist with lots of work on separate patches in Essex. Suitable candidates must be competent with breakdown and servicing on all domestic gas boilers.

There is a requirement for all of the engineers in the team to cover callout. This is 1 day per week, every week and rolling ( including weekend days). Out of hours are 24hr, however after 10pm will only be for major water leaks. These are paid at £40 incomplete and £50 for completions. Overtime works at 1.5 hour rate travel to job and time to complete. There are also opportunities for training and development.

Suitable Gas engineers must hold domestic ACS qualifications for CENWAT, CCN, CKR, HTR. Qualifications in OFTEC or LPG are also desired but not essential.

Please apply online with your updated CV

The National Park Service (NPS) is looking for temporary employees to work on Engine crews in California. For more information on the Types of Crews, click here

A Wildland Firefighter (GS-03) is an entry level member on a wildland fire crew. Performs assignments such as developing a working knowledge of fire suppression and fuels management techniques, practices, and terminology; may assist in more specialized assignments such as backfire and burnout, mobile and stationary engine attack.

A Wildland Firefighter (GS-04) is a trained wildland firefighter. May be assigned to carry out specialized assignments such as tree felling, backfire, and burnout operations; utilizes a variety of specialized tools, equipment and techniques while actively managing wildfires. May be required to operate light vehicles and 4X4s.

A Wildland Firefighter (GS-05) is a trained and experienced wildland firefighter performing all aspects of wildland and prescribed fire operations including preparation, ignition, monitoring, holding and mop-up. Gathers and considers information on weather data, topography, fuel types and fire behavior in responding to wildland fire incidents. May be required to operate light vehicles and 4X4s.

Locations for these positions are:
Essex, CA (Mojave NP&P)
Yucca Valley, CA (Joshua Tree NP)

For contact information and housing availability, visit Fire Contacts on the DOI FIRES website. To view a list of contacts by agency, select California.

For more information about temporary fire positions with DOI, go to the following link: https://www.firejobs.doi.gov/.

Starting at $17.56 Per Hour (GS 3-5)

Night Support Worker
Ladyshot, Harlow
Young People's Service
6 months
35 hours
£18.47 LTD / £15.75 PAYE (inc. hol)

Are you experienced in night support and ready to make a positive impact on young lives? We are seeking a Night Support Worker for a charity-based young people's service in Harlow, dedicated to providing essential safety and support overnight to residents aged 16-21 with complex needs.

THE ROLE
As a Night Support Worker, you will ensure the security and safety of the facility and its residents overnight. Key responsibilities include:

• Managing building security and promptly addressing any faults or issues.
• Acting as the first point of contact for service users and external agencies.
• Implementing night security protocols to safeguard the service.
• Monitoring and logging access, including visitors, and tracking incidents.
• Recording and managing incidents, addressing or escalating antisocial behavior as needed.
• Adhering to health and safety policies to maintain a secure environment.
• Escalating incidents to on-call services as required.
• Keeping detailed records, including incident logs, handover notes, and support plans.

THE CANDIDATE
The ideal candidate will have previous experience in a similar night support role, particularly with vulnerable young people. Key requirements include:

• Experience working with individuals with complex needs, ideally in supported housing.
• Proven ability to work independently and responsibly during night shifts.
• Strong skills in incident management and reporting.
• Familiarity with implementing and adhering to security protocols.
• Excellent written communication skills for maintaining accurate records.

THE CONTRACT

• 35 hours per week, 8:15 pm - 7:45 am Monday to Friday, including 1 in 4 weekends.
• 6-month contract with potential for a permanent role.
• Pay rate: £18.47 per hour (LTD) or £15.75 per hour (PAYE, inclusive of holiday).

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail.
If you know someone well-suited to this position, we offer a £250 referral bonus for every successfully referred candidate!

Intensive Housing Management Worker
Colchester
Young People's Service
6 months
35 hours
£17.07 LTD / £14.55 PAYE (inc. hol)

A national charity who provide accommodation services for various support needs are recruiting in Colchester for an Intensive Housing Management Worker, where you will provide essential tenancy and support services to young people, helping them manage their accommodation and navigate housing needs.

THE ROLE
As an Intensive Housing Management Worker, you will play a key role in supporting tenants in managing their tenancy, accessing benefits, and connecting with support services. Key responsibilities include:

• Supporting tenants with tenancy management, benefit claims, and referrals to relevant support services.
• Conducting assessments of tenants, addressing risks, needs, and eligibility for services.
• Collaborating with the Housing Management Team to issue and explain tenancy obligations during new sign-ups.
• Coordinating with the Asset Management team on property standards, timely repairs, and safety for occupancy.
• Ordering furniture and goods for properties as needed.
• Maximizing rent collection and managing arrears in line with policies.
• Building and maintaining positive relationships with the local community, landlords, and key internal teams.

THE CANDIDATE
The ideal candidate will have experience in a similar housing or tenancy management role and will demonstrate the following:

• Familiarity with housing benefit processes and service referrals.
• Experience in tenancy and rent management, including arrears resolution.
• Understanding of tenancy law and housing policies.
• Excellent communication and community-building skills.
• Ability to work collaboratively and flexibly across multiple areas when needed.

THE CONTRACT

• 35 hours per week, Monday to Friday, 9:00 am - 5:00 pm.
• 6 months, with potential for temp-to-perm transition.
• Pay rate: £17.07 per hour (LTD) or £14.55 per hour (PAYE, inclusive of holiday).

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Support Worker
Ladyshot, Harlow
Young People's Service
6 months
35 hours
£18.47 LTD / £15.75 PAYE (inc. hol)

We are currently recruiting for a Support Worker to join a reputable charity in Harlow, working within a young people's service supporting individuals aged 17-19.

THE ROLE
As a Support Worker, you will provide essential housing-related support to young people using the service, working alongside Nacro housing and property management to achieve successful outcomes. Your main responsibilities include:

• Conducting initial assessments of service users, identifying any risks, needs, or requirements.
• Maintaining consistent contact with service users, fostering professional relationships and setting a positive example.
• Conducting risk assessments and taking necessary safety actions during all service user interactions.
• Developing and maintaining effective relationships with external agencies in support of service users' goals.
• Addressing and responding promptly to complaints, as well as challenging and managing antisocial behavior.
• Providing one-on-one support in both community and service settings, ensuring user safety.
• Documenting and reporting on progress and issues for continuous improvement of service quality.

THE CANDIDATE
We are seeking a candidate with previous experience in a similar support role. The ideal candidate will possess:

• Proven experience supporting young people or vulnerable individuals.
• Ability to conduct risk assessments and implement risk management strategies.
• Strong communication skills for effective collaboration with external agencies.
• A compassionate and professional approach to building relationships.
• Conflict resolution skills, with the confidence to address and manage antisocial behavior.

THE CONTRACT

• 35 hours per week, Monday to Friday, 9:00 am - 5:00 pm.
• 6 months, with the potential to transition to a permanent role.
• The pay rate is £18.47 per hour (LTD) or £15.75 per hour (PAYE, inclusive of holiday).

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!