Total 135 customer service job vacancies in Durham, County Durham, DH1 3LE

Your new company
A leading engineering company in Teesside.
Your new role
Working as a Customer Service Advisor, you will be a point of contact for customers wanting quotations, queries and contract reviews.
To issue reports and data input with integrity.
Communicate and update customers.

What you'll need to succeed
Customer service experience.
English and maths GCSE
A good understanding of Microsoft packages.
What you'll get in return
33 days holiday
Salary upto £27,000 dependent on experience.
Private healthcare.
Highstreet discounts.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

We're excited to share that our client in the Altens area of Aberdeen is looking for a friendly and enthusiastic Customer Sales Advisor to join their amazing team! If you have experience working in an office and handling customer orders, that's a plus. However, if you bring a strong commitment, passion, and a positive attitude, we'd love to hear from you-full training will be provided! You'll be part of a wonderful team where you can enjoy great perks like free onsite parking and life insurance, just to name a few. This position involves working onsite for 40 hours a week, from 8:00 AM to 5:00 PM, Monday to Friday. Don't wait-apply today!

**Key Skills:**

- Outstanding customer service skills
- Experience in sales or customer service is helpful, but not required
- Comfortable using computers
- Strong organizational skills with the ability to prioritize tasks
- Great telephone skills and clear written and verbal communication
- Self-motivated and driven
- Ability to work both independently and alongside a fantastic team
- Capable of maintaining high standards and attention to detail, even under pressure

Company Description

Title: Service Supervisor

Location: Spennymoor Leisure Centre

Salary: £23,660

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

• Supervision and Training - recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services

Qualifications

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from supervising, training, and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Major duties and responsibilities include:

• Supervises all areas of food production and service including food preparation, nourishment, tray delivery and retrieval
• Takes corrective action for any problems that might arise on the floors pertaining to food service
• Receives and inspects deliveries and requisitions all supplies needed in all food service areas
• Prepares performance ratings/competencies for all employees under their direct supervision
• Discusses work performance and problems with employees, monitors tardiness and attendance, provides guidance and makes necessary adjustments in assignments when necessary
• Carries out the responsibilities of the position within general instructions, standard procedures and established policies
• Ensures subordinates complete the tasks to which they are assigned and explains work requirements to meet food service schedules
• Establishes priorities for daily operations in the event of emergency situations; defines the standards of quality and quantity to be met
• Serves as a member of the in-service training team by providing individual and/or group instruction for employees
• Provides guidance and assistance for lower grade employees in making decision when assembling patient trays and utilizing correct foods to be served on modified diets
• Maintains inventory of food service supplies and equipment
• Conducts quality assurance monitors and sanitation reviews
• Supervises the delivery and retrieval of patient trays which includes interacting with members of the multidisciplinary team
• Performs other related duties as assigned

Work Schedule: 10:30am-7:00pm ; 9: 00am - 5:30pm
Position Description Title/PD# Food Service Worker/PD99816A
Relocation/Recruitment Incentives: Not Authorized

Starting at $26.75 Per Hour (WS 3)

Patient Administrator | Seaham PSC | Seaham | Full Time | Permanent | £12.15 per hour plus enhancements and excellent benefits.

Due to a period of innovation, Spire are opening a state of the art Patient Support Centre in the heart of Seaham, we have a number of Administrator and Customer Service vacancies available in our new hub for people looking to develop or begin their healthcare career.

Please note - Induction training will be held from 6th January 2025 for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 7pm Monday to Friday with occasional Saturday shifts.

Please only apply if you can commit to this!

As a PSC Administrator, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.

Duties and Responsibilities:

Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
Manage the telephone lines in an effective and timely manner
Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

Who are we looking for:

Demonstrable literacy and numeracy skills
Track record of successful delivery in a similar role, in an office and / or customer service environment
Experience of handling high call volumes in a fast paced environment
High level of PC literacy and experience of using multiple systems and programmes
Excellent interpersonal and communication skills
The ability to work effectively as part of a team
Able to work under pressure and to tight deadlines, with good organisational skills

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays - pro rata
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Car park
Free DBS
Free Uniform
Private medical insurance
Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together
We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

An excellent opportunity for an experienced Multi Skilled Service Engineer to join a well-established company.

Job Type: Full-Time, Permanent
Salary: Up to £36,000 Per Annum (OTE £40k) Depending on Experience
Location: Shildon, County Durham DL4
Working Hours: 37.5 Per Week - (09:00am – 17:00pm)
Holiday Entitlement: 33 Days (25 plus statutory bank holidays)

All hours additional to the 37.5 are paid at overtime rate of 1.5X.

About The Company:

They are a UK leading organisation specialising in the Manufacture, Installation, Service & Maintenance of Purified Water Systems predominantly for the Pharmaceutical, Medical Devices and Health & Beauty industries throughout the UK. This is an excellent opportunity for a Multi Skilled Service Engineer to join the company, supporting multiple projects within our manufacturing facility based in Shildon, Co Durham.

About The Role:

As a suitably qualified and experienced Engineer (Mechanical and or Electrical/ Instrumentation) you will be based at the Manufacturing facility in Shildon, County Durham, or you would be attending routine installs and service visits at client sites throughout the UK. You would be part of a growing team although you may also be required to work unsupervised so similar experience/ competency will be necessary.

Typical work would involve conducting commissioning and maintenance activities such as; Instrumentation Setup and Calibration, Reverse Osmosis Membrane & Filter replacement, Mechanical Disassembly of Pressure Vessels such as WFI/ PSG chambers, Chemical Cleaning as well as Mechanical Rotating Equipment and Electrical & Instrument troubleshooting and repairs (12VDC – 415VAC). All works are carried out in accordance with an approved method statement with on-the-job training included with the role.


Candidate Requirements:

The ideal candidates come from an Engineering / Electrical / Process/ Chemical / Services background with previous experience and knowledge of Pharmaceutical Process Equipment including Purified Water Systems such as; Pre-treatment, RO/EDI, WFI Distillation, Plant & Clean Steam Generators, being considered a distinct advantage. Specialist product training will be provided for the right person.

Due to the location of client sites, frequent travel will be required with this role. This is typically travelling early Monday morning and returning Friday afternoon or sooner. Occasional Sunday travel is required for clients. All expenses are paid and additional working hours including travel will be paid at overtime rate. Saturday and Sunday shifts are subject to additional uplift payments on top of overtime hours.

Candidates should have a minimum of 5 years’ experience with supporting qualifications (NVQ 3/HNC/HND) and be willing to demonstrate competence. A valid Driving license is also required, and the successful candidate will have use of a company pool vehicle for site works. For site works, a company pool vehicle and fuel card are provided and all accommodation, food and drinks are paid for.


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

CUSTOMER SERVICE ADVISOR
CAERPHILLY
Competitive Salary

Our client, a leading technology manufacturer, are looking for a Customer Service Advisor to join their fast-paced team. As a Customer Service Advisor, you will navigate the complexities of customer inquiries with expertise and precision.
Hours of work are shifted across Monday – Friday, 8am – 6pm, and once every four weeks working a Saturday 9am – 5.30pm.

BENEFITS
This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free company product and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.


RESPONSIBILITIES
As a Customer Service Advisor, you will be:
·Communicating with and responding to customers about incidents, events, and requests, demonstrating excellent levels of customer service
·Taking action to provide solutions which solve complex problems permanently
·Analysing, diagnosing, and resolving all errors, faults, and incidents
·Consistently recording accurate information to support improvements and decision making
·Prioritising and managing several open issues and incoming calls
·Providing excellent customer service, building a good rapport through open and interactive communication

WHAT YOU NEED
To be considered for the role of Customer Service Advisor, you will need:
·Previous experience in a customer facing role – ideally phone-based customer service experience
·Excellent communication skills, both verbal and written
·Excellent organisation and time management skills
·The ability to work well under pressure
·A warm and friendly disposition, with the passion to help customers
·The ability to create and develop good rapports with customers


NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming a Customer Service Advisor, then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out. Apply today!

The Department and Role

The University offers an education that is challenging, difficult, enabling and transformative. The Academic Quality Service supports this offering.

Reporting to the Deputy Academic Registrar (Quality Assurance and Academic Services), the Head of the Academic Quality Service provides leadership for the University's quality assurance and related functions, and leads a team of 20 staff. In this role, you will be responsible for the support of the University's Education Committee (and its sub-committees), running and analysing Durham's student surveys, managing student appeals and academic misconduct processes, and overseeing the development and maintenance of new programmes, apprenticeship and educational partnerships (including the national Common Awards partnership, working with the Church of England and Theological Educational Institute (TEIs) partners across England, Scotland and Wales).

Researching, preparing and writing detailed evidence-based reports, you will advise committees (e.g, Education Committee) and senior leaders (e.g. Pro-Vice-Chancellor Education, Academic Registrar) within the institution. You will oversee the internal regulation of education, and be responsible for external engagement with key regulatory bodies as they relate to the oversight of education, and for the University's response to external review (QAA, TEF etc).

The Academic Quality Service is part of the Student & Academic Services Directorate. The Directorate provides a professional administrative support service to staff, students and potential students of Durham University. The Directorate - which also includes Student Registry, Student Immigration and Funding, and Student Recruitment and Admissions - sits within the Education Division, alongside the Careers and Enterprise Service and the Durham Centre for Academic Development (DCAD). The Education Division is led by the Pro-Vice-Chancellor Education

All of the services are based at the Palatine Centre in Durham City.

This role is available as maternity cover until 30 January 2026.

Further information about the role and responsibilities is at the bottom of this job description.

Proud member of the Disability Confident employer scheme

Apprentice IT Service Desk Operator - 2 year contract
Location: Hybrid, Birmingham
Salary: £18,573 per annum in year 1, rising to £21,430 per annum in year 2

The vacancy

Hours: Monday - Friday with alternate shifts 8 AM - 4 PM and 9 AM - 5 PM

The role

Looking for an exciting opportunity to kick start your IT career, with an organisation with a strong social purpose?

This exciting role gives you the opportunity to gain an Information Communications Technician qualification, whilst applying your learning on the job.

Within the role you will provide first contact point support and assistance on all aspects of Business As Usual (BAU) IT business systems, applications and hardware used by Housing 21 to all levels of users across the organisation.

You will deliver remote support services to all business users within SLA, as well as provide telephone and on-line channel customer response service, triage, ticket creation/classification and resolution. To deal with service issues and requests, aiming to resolve tickets during first contact where possible. To pass incidents/requests to the Senior IT Service Desk Operators where further technical services are required to deliver a prompt resolution.

Services to be provided to SLA for all ticket types, incident, problem and request categories.

This is a hybrid role and the successful candidate will be required to attend our head office in Birmingham 2 days a week (Tuesday and Thursday)
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

• 5 GCEs (A-C)/GCSEs or equivalent including Maths and English
• Service Desk or Desktop Support level experience (desirable)
• In depth knowledge of Microsoft operating systems and applications (desirable)
• Experience of dealing with issues via telephone, email and in person (desirable)
• Broad understanding of hardware including Network equipment, Windows Laptops, Printers, Android Tablets and Smart Phones (desirable)
• Microsoft Teams Telephony (desirable)
• ITIL Foundation (desirable)
• Computing qualifications, e.g. O/GCSEs, A levels, BTEC ONC, BTEC HNC or equivalent (desirable)

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

An offer of employment will be subject to the satisfactory completion of a basic disclosure check, satisfactory references, and induction training.

Closing date for applications: 11 November 2024

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

There may be opportunities for hybrid working but subject to availability and performance standards.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Your new company
A successful manufacturing client in the heart of Tyrone. They are a manufacturing site who work to ISO9001 standards and have a great company culture. A solid business with new orders secured leading to this role.

Your new role
As the Customer Quality Manager, you will take a leading role in ensuring that effective quality processes, plans and reporting are in place to make sure that the quality standard of the company's products continues to meet world class quality standards. This role will require the Customer Quality Manager to work closely with the department's Quality Manager in resolving repeat customer replacements.


What you'll need to succeed
Ideally you will have strong technical knowledge which can be applied to a Manufacturing Environment and have the ability to build strong Customer relationships and be a team player. You will be a self-motivated individual and able to multi-task and prioritise own work with a can do, find a way, attitude. Experience of delivering high quality work to deadline and must display initiative and integrity. Excellent interpersonal and communication skills and Proficient in Microsoft Office; specifically the use of Microsoft Excel to filter, identify, analyse and interpret trends or patterns in data.4.5 day week

What you'll get in return

• Competitive salary
• Westfield cash plan
• Life Assurance
• Pension
• Great work environment

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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