Total 11 customer service job vacancies in DL16 6JB

Join Our Team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.

Key Responsibilities:

As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
• Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
• Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
• Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving aptitude and the capacity to think on your feet.
• Excellent organizational skills and attention to detail.
• A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

• 31 days holiday, increasing to 33 days after 2 year’s service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• Discounted staff purchase scheme

How to Apply:

If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you!

Don't miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

Looking for a hands-on, rewarding job in construction? We're seeking a motivated and reliable Roofers Labourer in Hackney! If you have experience working at heights or hold a qualification, this is a fantastic opportunity to work on diverse roofing projects with a professional, supportive team.

Key Responsibilities:

• Assisting roofers with daily tasks on-site
• Carrying materials, setting up tools, and clearing workspaces
• Ensuring the health and safety of the work area at all times
• Supporting the installation, repair, and maintenance of roofs
• Complying with all safety standards, including Working at Heights protocols

The pay range for the role is £16.00 per hour LTD company rate. The PAYE equivalent is £13.64 per hour, inclusive of holiday.

Requirements:

• Proven experience as a Roofers Labourer or similar construction role
• Working at Heights qualification or relevant experience (essential)
• Ability to work well in a team and follow instructions
• Strong attention to detail with a commitment to safety
• Physically fit and comfortable with demanding manual labour
• Valid CSCS card (preferred but not essential)

Why Join Us?

• Competitive pay with regular reviews
• Paid Weekly
• Work with a skilled, supportive team
• Consistent work in Hackney
• Opportunity for growth and further training

How to Apply:

If you're a skilled Roofers Labourer with experience working at heights, we want to hear from you!
Click Apply Now or send your CV to john.neary@sevicecare.org.uk.

Location: Watton, IP25 6JB
Working Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hoursSalary: £25,000 per annum plus excellant benefits Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service and office environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution


Location: Watton, IP25 6JB
Working Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hoursSalary: £25,000 per annum plus excellant benefits Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service and office environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution




Location: Watton, IP25 6JB
Working Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hoursSalary: £25,000 per annum plus excellant benefits Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service and office environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution

Location: Watton, IP25 6JB
Working Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hoursSalary: £25,000 per annum plus excellant benefits Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service and office environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution

Proud member of the Disability Confident employer scheme

Are you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods?

This is not just a driving role. You will be the face of our business, so having excellent customer service skills and the ability to lift and manoeuvre heavy items of furniture every day, with manual handling experience is essential. We take pride in ensuring our customers receive their delivery to a room of their choice with a first class, friendly service.

As part of a two-person delivery team our Customer Delivery Drivers will deliver mattresses, bed frames and furniture products into customers homes and may help to assemble the products in their room of choice, being a key representative of the Bensons brand.

7.5 tonne Customer Delivery Driver - County Durham - £32,897p.a. + benefits.

So, what will you do?

• Lift and manoeuvre customers orders including beds, mattresses and/or bedroom furniture to the room of the customers choice as part of a 2 man delivery team. Ensuring the home is left clean and tidy
• Engage all customers by communicating in a warm, friendly and professional manner, ensuring they are left with a positive impression of our service, championing Bensons products and doing all you can to deliver a great customer experience, as you would expect as a customer yourself.
• Complete your deliveries on time, to schedule and most importantly ensuring your customers are left happy, keeping your customer informed by calling ahead.
  • Use the PDA scanner and complete paperwork to ensure customers orders are delivered correctly, promptly and accurately, and working with warehouse and cross dock teams as necessary to ensure products are loaded and delivered safely without damage.
  • Support an environment and culture within Bensons for Beds where the Customer is firmly at the centre of everything that we do.
  • Ensure your vehicle is clean and fit for the next delivery to represent Bensons in our communities, monitoring for roadworthiness and reporting any defects, ensuring compliance with all transport legal requirements.

Who do we want?

• You must have a UK driving licence Cat C1 along with a valid driver’s CPC DQ card / valid drivers digital card
• Previous commercial driving experience in a 7.5t vehicle
• Previous experience and understanding of using digital tachographs
• Good people skills and some previous experience in a customer facing role
• Ability to lift and manoeuvre heavy items of furniture with manual handling experience is essential
• Understanding of EU Driving legislation and tachograph law
• Desirable experience of using a PDA
• Please note that for insurance purposes you should be aged 21 years or over.

Apply now!!

If this sounds like you and you want to join a great team that are devoted to deliver great customer service, apply today!.

A client within the Public Sector based in the Northeast is currently recruiting for Building Control Officer to join their team as soon as possible. The client is offering a full time, contract position on an ongoing basis with the ideal candidate having experience of working within a local authority.

The Role

Key purpose of the role is to assist in the provision of the Building Regulation service ensuring the effective delivery of the statutory processes.

Key responsibilities will include but not be limited to:

• Pre Application advice and guidance
• Receipt, validation, administration and plan examination of applications for Building Regulation Approval, including applications submitted as part of the LABC Partner Authority Scheme.
• Site inspection of developments to determine building work carried out on site is compliant with Building Regulations and any other relevant Legislation.
• Processing of Initial Notices submitted by Approved Inspectors.
• Processing of consultations for all types of Building Regulation Applications.

The Candidate

To be considered for this role you will require to have a HND in Surveying/Construction and/or

AssocRICS, ABEng or equivalent Professional Qualification.

It will be essential to be in experiences in the below:

• Relevant up to date knowledge of all relevant Building Regulation Legislation in relation to Building Control services.
• Relevant up to date knowledge in relation to administering the Council's responsibilities relating to Dangerous Structures and Demolitions
• Ability to carryout site inspections to establish compliance with Building Regulations
• Ability to carryout investigations of alleged contraventions of the Building Regulations and take enforcement action where necessary
• Ability to carryout plan examination of submitted Building Regulation applications to determine compliance with Building Regulations and other relevant legislation.

The client is looking to move quickly with this role and as such are offering between £25 - £30 per hour Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Join Our Team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.

Key Responsibilities:

As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
• Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
• Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
• Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving aptitude and the capacity to think on your feet.
• Excellent organizational skills and attention to detail.
• A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

• 31 days holiday, increasing to 33 days after 2 year’s service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• Discounted staff purchase scheme

How to Apply:

If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you!

Don't miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

Establish and maintain communication with people on routine and operational matters. Communicates clearly with people at an appropriate level and pace. Calls patients into clinical room and explains testing and examination procedure. Collects samples for Chlamydia and Gonorrhoea testing and performs urinalysis and pregnancy testing with associated reading, recording and reporting of results. Offers the on the spot self administered STI tests Performs Venepuncture for sexually transmitted infections and routine blood tests. Manages asymptomatic male and female patients through the clinic providing sexual health screening including blood tests for HIV and Syphilis. Able to triage patients and refer patients that they are unable to manage to the nurse or doctor or signpost the patient to the next available appropriate clinical session. Processes routine samples by labelling, recording and storing appropriately. Transports specimens to other departments as necessary. Aware of the equal entitlement to confidentiality due to under 16 years that attend the service.Raise awareness of testing for sexually transmitted infections and treatment service with a particular emphasis on vulnerable or risk communities within the area.Provide information, advice, support and guidance to 18-24 year olds on sexual health matter.Actively listens and observes behaviours and responds supportively.Is able to check patients pulse, blood pressure and temperature.Call for help in an emergency and acts to contain risk.Checks information from others and confirms accuracy e.g. patients identity details.Completes paper and electronic records correctly.Interact with patients in the age group less than 18 years taking into consideration their different needs and concerns.Discuss complex and sensitive issues of sexually transmitted infections and associated conditions with a range of clinical and non clinical staff and patients.Distribute condoms to patients as part of the local condoms schemes.Handles and uses stores, equipment and materials safely.Assists in maintaining a safe work environment, reporting any issues that present a risk.Undertakes service risk assessments in conjunction with the lead nurse.To be aware of CNWL NHS Trust procedure regarding safeguarding adults and children.To comply with CNWL NHS Trust safeguarding policies and local standard operational procedures..Carries out tasks related to evaluation of service when asked.Understand own position and role in the team and who to go to for support.Prepares examination rooms daily by replenishing supplies and cleaning equipment.Sets and clears trolleys for examinations and Procedures.Acts as patients chaperone, when required, for doctors and nurses during examinations and procedures providing privacy and dignity.Observes patients right to confidentiality specifically in relation to contraception and sexual health..

Are you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods?

This is not just a driving role. You will be the face of our business, so having excellent customer service skills and the ability to lift and manoeuvre heavy items of furniture every day, with manual handling experience is essential. We take pride in ensuring our customers receive their delivery to a room of their choice with a first class, friendly service.

As part of a two-person delivery team our Customer Delivery Drivers will deliver mattresses, bed frames and furniture products into customers homes and may help to assemble the products in their room of choice, being a key representative of the Bensons brand.

7.5 tonne Customer Delivery Driver - County Durham - £32,897p.a. + benefits.

So, what will you do?

• Lift and manoeuvre customers orders including beds, mattresses and/or bedroom furniture to the room of the customers choice as part of a 2 man delivery team. Ensuring the home is left clean and tidy
• Engage all customers by communicating in a warm, friendly and professional manner, ensuring they are left with a positive impression of our service, championing Bensons products and doing all you can to deliver a great customer experience, as you would expect as a customer yourself.
• Complete your deliveries on time, to schedule and most importantly ensuring your customers are left happy, keeping your customer informed by calling ahead.
  • Use the PDA scanner and complete paperwork to ensure customers orders are delivered correctly, promptly and accurately, and working with warehouse and cross dock teams as necessary to ensure products are loaded and delivered safely without damage.
  • Support an environment and culture within Bensons for Beds where the Customer is firmly at the centre of everything that we do.
  • Ensure your vehicle is clean and fit for the next delivery to represent Bensons in our communities, monitoring for roadworthiness and reporting any defects, ensuring compliance with all transport legal requirements.

Who do we want?

• You must have a UK driving licence Cat C1 along with a valid driver’s CPC DQ card / valid drivers digital card
• Previous commercial driving experience in a 7.5t vehicle
• Previous experience and understanding of using digital tachographs
• Good people skills and some previous experience in a customer facing role
• Ability to lift and manoeuvre heavy items of furniture with manual handling experience is essential
• Understanding of EU Driving legislation and tachograph law
• Desirable experience of using a PDA
• Please note that for insurance purposes you should be aged 21 years or over.

Apply now!!

If this sounds like you and you want to join a great team that are devoted to deliver great customer service, apply today!.

Join Our Team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.

Key Responsibilities:

As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
• Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
• Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
• Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving aptitude and the capacity to think on your feet.
• Excellent organizational skills and attention to detail.
• A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

• 31 days holiday, increasing to 33 days after 2 year’s service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• Discounted staff purchase scheme

How to Apply:

If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you!

Don't miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

Are you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods?

This is not just a driving role. You will be the face of our business, so having excellent customer service skills and the ability to lift and manoeuvre heavy items of furniture every day, with manual handling experience is essential. We take pride in ensuring our customers receive their delivery to a room of their choice with a first class, friendly service.

As part of a two-person delivery team our Customer Delivery Drivers will deliver mattresses, bed frames and furniture products into customers homes and may help to assemble the products in their room of choice, being a key representative of the Bensons brand.

7.5 tonne Customer Delivery Driver - County Durham - £32,897p.a. + benefits.

So, what will you do?

• Lift and manoeuvre customers orders including beds, mattresses and/or bedroom furniture to the room of the customers choice as part of a 2 man delivery team. Ensuring the home is left clean and tidy
• Engage all customers by communicating in a warm, friendly and professional manner, ensuring they are left with a positive impression of our service, championing Bensons products and doing all you can to deliver a great customer experience, as you would expect as a customer yourself.
• Complete your deliveries on time, to schedule and most importantly ensuring your customers are left happy, keeping your customer informed by calling ahead.
  • Use the PDA scanner and complete paperwork to ensure customers orders are delivered correctly, promptly and accurately, and working with warehouse and cross dock teams as necessary to ensure products are loaded and delivered safely without damage.
  • Support an environment and culture within Bensons for Beds where the Customer is firmly at the centre of everything that we do.
  • Ensure your vehicle is clean and fit for the next delivery to represent Bensons in our communities, monitoring for roadworthiness and reporting any defects, ensuring compliance with all transport legal requirements.

Who do we want?

• You must have a UK driving licence Cat C1 along with a valid driver’s CPC DQ card / valid drivers digital card
• Previous commercial driving experience in a 7.5t vehicle
• Previous experience and understanding of using digital tachographs
• Good people skills and some previous experience in a customer facing role
• Ability to lift and manoeuvre heavy items of furniture with manual handling experience is essential
• Understanding of EU Driving legislation and tachograph law
• Desirable experience of using a PDA
• Please note that for insurance purposes you should be aged 21 years or over.

Apply now!!

If this sounds like you and you want to join a great team that are devoted to deliver great customer service, apply today!.

Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.
We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.
We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Permanent: Fulltime
Location: Watton
Working Hours: Monday
- Friday 8am-6pm, flexible working during operational hoursSalary: £25,000Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution

Proud member of the Disability Confident employer scheme