Total 5 customer service job vacancies in CM77 8YH

Service Charge Administrator

We have an exciting 9-month fixed-term opportunity for you to join Eastlight's Finance team as a Service Charge Administrator!

In this role, you will support the finance team, particularly the Rent and Service Charges Accountant with day-to-day tasks, preparation of SC estimates and actuals, managing service charge inbox, raising purchase orders, providing support to ensure the correct coding of expenditure, and other administrative duties.

Our successful Service Charge Administrator will:

• Monitor and administer any void and development scheme utility bills, to ensure that invoices provided by suppliers correctly reflect Eastlight’s liability
• Reconciliation of high-volume data.
• Liaise with suppliers to resolve any queries on service charge-related expense invoices.
• Assist in the management of service charges expense nominals on a monthly basis to ensure correct invoice allocation and accruals.
• Raise purchase orders specifically related to service charges or as required.
• Monitoring of landlord utility bills, liaising with our external management provider.
• Support the year-end service charge and rent-setting process.

We’re looking for:

• Experience working in a finance function
• Proven analytical and investigative skills, including logical reasoning and problem-solving
• Proven experience working with a housing management system and finance system.
• Ability to provide timely resolution and response to customers
• Ability to work individually and as a member of a team
• Ability to communicate efficiently and effectively with internal and external stakeholders, both written and verbal

To demonstrate our commitment to you, we have developed a sector leading total rewards package.

• £29,492 annual base salary
• Full-time, 9-month Fixed Term Contract
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• 30 days annual leave plus bank holidays
• Trailblazing family leave [Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay] – Subject to eligibility.
• BUPA healthcare cash plan, life assurance
• Formal qualifications and paid professional membership.

Application closing date: 31/10/2024

Interview date: w/c 04/11/2024, Microsoft Teams

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work.

There has never been a better time to join us! Follow the steps below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk.

If you are successful for an internal secondment, please be aware that while the initial secondment period may range from 6 to 12 months, there is potential for this role to evolve into a permanent position after the secondment period concludes.

[Eastlight Community Homes are not currently licenced to provide visa sponsorship].

Proud member of the Disability Confident employer scheme

Job title: Executive Assistant
Location: Braintree CM77 (2 days in the Office)
Start Date: ASAP
Contract Type: 4-6 weeks temporary
Weekly Hours: 35 hours per week

Job Purpose

The Executive Assistant role is a 4-6 week temporary position focused on providing high-level administrative and secretarial support to senior management. This includes managing executive schedules, preparing important documents, organising meetings, and handling confidential information with discretion. The position requires someone who can work efficiently under pressure, ensure smooth daily operations, and support decision-making processes through effective communication and coordination

Job Role :

• Supporting the executive team to ensure company goals and objectives are met and operations run smoothly.
• Providing administrative and secretarial support to the Executive Management Team.
• Preparing and managing documents, reports, and meeting minutes confidentially and efficiently.
• Managing executives' diaries, scheduling meetings, and ensuring all necessary documentation is available for those meetings.
• Organising meetings, taking minutes, and distributing papers.
• Conducting research and collating information for meetings and decision-making processes.
• Maintaining professional relationships with colleagues, board members, and stakeholders.
• Keeping up-to-date with relevant legislation and best practices.
• Participating in learning and development activities.
• Seeking value for money in all duties and ensuring proper support across the organisation.

Candidate Requirements

• Proven experience as an Executive Assistant reporting directly to senior management.
• Secretarial experience including minute-taking and diary management.
• Experience producing complex reports and presentations for executive teams, boards, or committees.
• Teamwork experience, especially in supporting senior managers with high-level tasks.
• Advanced proficiency in Microsoft Office and the ability to learn firm-specific software.
• Strong organisational and time management skills, with the ability to work efficiently under pressure.
• Ability to handle sensitive and confidential information with tact and diplomacy.
• Strong interpersonal, communication, and customer service skills.
• Ability to manage multiple tasks and maintain a high standard of work, with attention to detail.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Service Care Solutions have an exciting vacancy for an Experienced Facilities Officer to join a Housing Association client we are working with in Essex.

As a Facilities Officer, you will support in the provision of a safe, secure and maintained environment across hubs.

Key duties of this role will be to;

• Act as a key holder for all hubs and take part in an on-call rota, for alarm calls out of hours
• Account management for the cleaning contractors, ensuring the cleanliness of all sites
• Conduction monthly walk rounds with the Cleaning Contract Manager
• Space and Health & Safety coordination of activities and events held at the Hubs
• Update occupancy reports on a daily basis to assist with space planning requirements.
• Act as Fire Marshal and First Aider, coordinating the rotas

• Building and statutory maintenance, planned and reactive, including minor repairs
• Building compliance, reporting and implementing action plans
• Planned and reactive maintenance of mechanical and electrical systems
• Routine procedures and checks on ancillary equipment
• Monitoring of building management systems, identifying and rectifying issues
• Ad-hoc monitoring and testing of systems and equipment
• Recording of maintenance and performance information, updating records and systems accurately
• Operating heating and cooling systems for the comfort of the hubs' occupants
• Weekly compliance testing at all hubs
• Refurbishment of hubs
• Procurement of materials and services in line with established protocols, systems and value for money principles, including timely renewal of contracts to avoid operational and/or business interruption
• Support on environmental aspects of Facilities Management
• Sourcing and maintaining adequate supplies of consumables
• Creating purchase orders
• Cleaning regimes, planned and reactive, internal and external
• Arrange contractors and sub-contractors to conduct works to the buildings
• Hubs access control, including the issuing, deactivation and tracking of identity badges
• Arrange and provide hub induction tours for colleagues
• Building Health and safety, including risk assessments, risk control, safe ways of working
• Adverse weather regimes to ensure people safety

About you:

• We are seeking a candidate who has previous experience in a similar role and a qualification in Facilities Management, or working towards a qualification and hold an IWFM Certification.
• Knowledge of health and safety legislation, including IOSH, COSHH, Risk Assessments and safe working practices.
• IT literate and knowledge of how to use Microsoft office
• Proven ability to work on own initiative and as part of a team
• Ability to undertake manual handling tasks, minor repairs as required
• Able to establish and maintain excellent internal and external customer relationships
• Ability to work at pace in a fast-moving live environment, prioritise and deliver to deadlines
• Professional and positive can-do attitude and flexible approach, adapting to situations and differing needs as they arise
• Excellent interpersonal skills
• Excellent communication skills both verbal and written
• Excellent organisational skills
• Excellent problem solving skills
• Ability to travel to various locations as necessary, including out of hours and weekends on an on call rota
• Understand inclusion and diversity
• Hold a Full UK Driving License

For more details on this role and to apply, email Prakash at prakash.panchani@servicecare.org.uk or call 01772 208967.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

An exciting opportunity has arisen to join the Guest Services team. The role of a Guest Service Host is to embody this belief and to ensure that the Centre offers our guests a superb experience consistently, whether it's for shopping, eating out, leisure or utilising our services such as gift card and Click and Collect.

You will be involved in the day to day running of the Guest Service Desk. You will need an excellent phone manner and be efficient in responding to emails from guests and other departments within the centre. You will spend a lot of time working on your own so you must be a confident person who can work under pressure at times.

You will be well presented, enthusiastic, driven, and help create a positive work environment. You will be trained in all aspects of the role and ensure that the guest experience is always at the top of your agenda.

You will be aware of risk and compliance during the day-to-day operation. Adhere to all policies and procedures and undertake any other reasonable duties as required to meet the needs of the business and highlight any concerns to the Supervisor or Manager.

Uniform is provided.