Total 8 customer service job vacancies in Burntwood, Staffordshire, WS7 1NS

Do you thrive on delivering excellent customer service and making a real difference every day?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn more about our exciting role on offer

You will join our vibrant and welcoming/supportive Contact Centre team who are proud of the high level of service we provide for our customers.

We are a people business – excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience. Our customer model is built on the following principles

• A service that offers ease of access and intuitive navigation

• Consistent and high-quality contact management

• A service driven by customer insight and demand analysis

• A service that is delivered through appropriate delivery channels

• A service which has resilience and scale

• A service that is efficiently delivered

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You will respond to customer queries through different channels such as telephone, e-mail and web chat

We are looking for you to,

• have experience in a customer facing environment ideally in a contact centre
• be passionate about delivering the best customer service possible
• be able to use own judgement to resolve queries and complaints quickly and effectively
• have excellent listening skills and an empathetic approach when addressing issues or complaints
• be self motivated and able to work under pressure
• be able to contribute new ideas to help deliver personal and team performance

The hours of work are 9.00 -17.00 Monday to Friday

The position is fixed term role for two years

Successful candidates will be supported to develop in this role through a week’s comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential and enhance your career.

Interviews will take place in the two weeks following this advert closing.

For further information about this role please email Charlotte Pinks, Customer Service Team Leader - charlotte.pinks@staffordshire.gov.uk

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Salary: up to £70,000 plus Veolia benefits including a car/car allowance, bonus and enhanced pension
Location: Cannock with hybrid working

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. That's why we're looking for a Head of Customer Excellence to join the team and actively transform our customer journey.

In this pivotal role, you'll:

• Spearhead continuous improvement initiatives to boost our Net Promoter Score, customer satisfaction, and long-term loyalty
• Implement meaningful feedback methods to keep us at the forefront of customer needs
• Develop a robust customer experience governance program across the business
• Collaborate with the Customer Experience Director to support the delivery of the customer centricity strategy
• Drive innovation through technology, enhancing our customer experience for the future
• Improve self-service options and integrate AI/Automation to streamline customer interactions
• Build and nurture a high-performing customer culture dedicated to delivering exceptional service
• Tackle customer issues at their root, ensuring lasting solutions
• Partner with stakeholders to drive operational excellence through targeted action plans

If you're ready to make a real impact and shape the future of customer experience in the commercial waste industry, we want to hear from you. Join us in our mission to deliver outstanding end-to-end customer experiences that set new industry standards.

What we're looking for:

• Significant experience in leading and inspiring large teams, with a demonstrable track-record of leading high-performance, cross-functional teams, driving efficiency and optimisation across a large matrixed environment.
• Proven track record of developing and implementing successful customer excellence strategies.
• Strong analytical skills with the ability to interpret data and drive actionable insights.
• Excellent communication and interpersonal skills to lead and motivate a growing and changing service operation, with a passion for customer advocacy.
• Strong interdepartmental collaboration working across teams and influencing stakeholders at all levels to make positive customer change.
• Creative, innovative, solution focussed.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Registered Service Manager - Burntwood/Staffordshire

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service specialist rehabilitation service/ABI(Acquired Brain Injury) in Burntwood. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Service Care Solutions are recruiting an experienced and cleared Band 6 Prison Nurse in Staffordshire.

The sucessful Prison Nurse will work in a unique environment, delivering many of the nurse-led services that are provided in the wider community, with a unique opportunity to support someone throughout their time in prison.

The sucessful Prison Nurse will be required to offer support across within the prison. Duties include dealing with minor injury and illness, emergency care, health assessments, safe and legal use of appropriate medicines and working collaboratively with the wider team whilst treating all patients as individuals, as well as always respecting their privacy and dignity

Person Specification

• The successful Prison Nurse must be a Qualified Mental Health Nurse currently registered with the NMC and have recent experience working within a prison.
• The applicant must hold current prison vetting along with a clear transferable DBS.

Service Care Solutions Benefits

• £250 Registration Bonus*
• £250 Referral Bonus*
• £150 Job Referral Bonus*
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• £250 Yearly CPD/Training Allowance/Registration Body Renewal

*T&C's Apply

Interested? Please contact Carly Harrison at Service Care Solutions.

Housing Management Worker
Stoke-on-Trent
Young People Service (16-21)
3-month contract
35 hours per week
£15.72 LTD / £13.40 PAYE (inc holiday)
A fantastic opportunity has arisen for an enthusiastic and dedicated Housing Management Worker to join a leading charity supporting young people aged 16-21 in Stoke-on-Trent. This is a rewarding role, ideal for someone passionate about helping young individuals develop independent living skills in a safe and supportive environment.

THE ROLE
As a Housing Management Worker, you will be responsible for supporting young people in their transition to independent living, providing essential guidance and support to help them thrive within the community. You will work with young people to develop their life skills, provide housing-related support, and ensure that they adhere to tenancy agreements.

• Act as a 'Keyworker' to a group of identified young people, managing and coordinating their individual support packages.
• Conduct 'welcome' sessions with new residents, explaining house rules and the support structure.
• Complete initial safety plans and needs assessments for each young person, coordinating a tailored support package.
• Assist young people in attending appointments and accessing external services.
• Promote independent living skills, including budgeting, personal hygiene, and cooking.
• Support young people to engage in education, training, and employment (ETE) options.
• Liaise with external agencies, ensuring that all relevant information is shared confidentially.

THE CANDIDATE
We are seeking candidates with previous experience in a similar support or housing management role, particularly those with a background in working with young people. You should be confident in managing challenging behaviours and capable of providing positive, solution-focused support.

• Proven experience supporting young people or vulnerable adults, ideally in a housing or support worker capacity.
• Strong communication skills, both written and verbal, with the ability to liaise with external agencies.
• Experience in managing tenancy agreements and housing-related responsibilities.
• Ability to engage and motivate young people, encouraging them to develop independent living skills.
• A proactive approach to problem-solving and managing challenging situations in a calm and professional manner.

THE CONTRACT

• 35 hours per week, 8:15 pm - 7:45 am Monday to Friday, including 1 in 4 weekends.
• 3-month contract with potential extension.
• Pay: £15.72 per hour LTD / £13.40 per hour PAYE (inclusive of holiday).

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Service Care Solutions are supporting a reputable non-profit provider and they are currently recruiting for a Recovery Practitioner. As a Recovery Practitioner you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

You will be responsible for managing a case load of Children & Young People across Staffordshire. You will be engaging with young people within schools, family centres and colleges. You will work closely with a range of partner agencies to support young people to achieve positive changes whilst providing opportunities to improve their life chances for a brighter future.

Key role and responsibilities for a Recovery Practitioner;

• To build relationships with Young People aged between 8-25 years old
• Provide young people and families advice, information and help to access practical support
• To carry a caseload of Young people and Young adults
• Carrying out assessments, care planning, brief and comprehensive interventions
• To engage with young people and their families in various settings such as schools, colleges and local community venues.

Minimum requirements for a Recovery Practitioner;

• Experience of working within the Substance Misuse field
• Ability to work effectively and efficiently both independently and as part of a team
• Experience of community engagement
• Experience of delivering group work

Our client vision is to be a World-Class leader in rebuilding lives, to inspire and empower people to live healthier and safer lives. To be ambitious, creative, compassionate, collaborative and respectful.

To apply for this Recovery Practitioner role please send me your CV by clicking 'apply now!'

Job Title: Resettlement Practitioner
Location: Staffordshire
Salary: £16.26 per hour
Employment Type: Full-Time, Mon-Fri, 8:30-5pm. Initially a 6 month contract with a view to be extended. There may also be an opportunity later on down the line to become permanent with the council.

Are you passionate about supporting families and individuals in their journey towards successful resettlement and integration? We are looking for a dedicated Resettlement Practitioner to join Staffordshire Council. In this vital role, you will help families thrive while navigating their new life and ensuring they receive the support they need.

Key Responsibilities:

• Caseload Management: Hold and manage a full caseload, prioritising work in line with policies and procedures to ensure families stay together and integrate into local life.
• Timely Support: Complete all tasks within specified timescales, adhering to national and local policies.
• Collaboration: Conduct regular reviews of guest and sponsorship arrangements, working closely with service users and agencies to create effective support plans.
• Intervention Support: Facilitate interventions that promote stability and positive outcomes for children, including assessments and conflict resolution.
• Supervision and Reporting: Engage in regular supervision sessions, ensuring significant issues are communicated promptly.
• Creative Solutions: Use flexible and imaginative approaches to provide timely, responsive support tailored to individual needs.
• Proactive Identification: Identify sponsorship breakdowns and re-matching requests early, securing appropriate alternative arrangements.
• Budget Access: Assist guests in accessing personalised budgets to support their effective resettlement and integration.

Who We're Looking For:
You will thrive in this role if you have:

• Qualifications: NVQ3 or equivalent in working with children and families.
• Experience: Proven experience in supporting children, young people, and families, preferably in a statutory or voluntary sector environment.
• Knowledge: A strong understanding of current legislation regarding resettlement, housing, social care, and safeguarding.
• Skills: Excellent communication, relationship-building, and conflict resolution skills. Proficiency in IT and the ability to prioritise tasks effectively.

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.
Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Service Care Solutions are working alongside a local authority in Stoke for an E-Procurement Officer to join the team on a temporary contract. Please find a description of the role below.

Location: Stoke
Rate: £350-£400 per day
Hours: 37 per week
Contract: 3 months on going

To support Procurement Operations and Payments activity from source to payment that underpins the Council's objectives to transform Procurement & Commercial Services into a leading edge and professional organisation through becoming more
focused, more integrated, more disciplined.

Role Overview:

• Assisting the embedding of an effective Central Purchase Ordering and Central Buying Team
• Working with services to add value to the sourcing and purchase ordering process
• Ensuring value for money through delivery of savings against contracts
• Creating an expert function that ensures that the process for ordering supplies and services is streamlined, automated and as efficient as possible

Key Duties / Responsibilities

• To support the development of the Central Buying functions.
• To engage and work closely with the Category Management team to align purchasing activity and maximise opportunities to deliver value for money within the buying process.
• To gain an understanding of the Category both internally and externally.

Service Care Solutions are working alongside a local authority in Stoke for an E-Procurement Officer to join the team on a temporary contract. Please find a description of the role below.

Location: Stoke
Rate: £350-£400 per day
Hours: 37 per week
Contract: 3 months on going

To support Procurement Operations and Payments activity from source to payment that underpins the Council's objectives to transform Procurement & Commercial Services into a leading edge and professional organisation through becoming more
focused, more integrated, more disciplined.

Role Overview:

• Assisting the embedding of an effective Central Purchase Ordering and Central Buying Team
• Working with services to add value to the sourcing and purchase ordering process
• Ensuring value for money through delivery of savings against contracts
• Creating an expert function that ensures that the process for ordering supplies and services is streamlined, automated and as efficient as possible

Key Duties / Responsibilities

• To support the development of the Central Buying functions.
• To engage and work closely with the Category Management team to align purchasing activity and maximise opportunities to deliver value for money within the buying process.
• To gain an understanding of the Category both internally and externally.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.