Salary range
£56,031 - £62,261
Job description
Position: Head of Directorate Operation
Band: 5
Salary: £56,031- £62,261
Location: Liverpool, Newport, Norwich or Birmingham
Advert close: 18/03/24
Can you bring logic and governance to fast pace delivery?
Can you unearth insights from data to form actionable recommendations for senior leaders that can really make a difference?
If so, do you want to part of the digital transformation journey in CCS?
Job Summary
The Head of Directorate Operations (HDO) is a key role at the heart of the Digital Directorate. You will be accountable for leading a high performing team of experts to ensure the Directorate is delivering in accordance with Government Standards. You must have strong influencing skills and be able to prioritise work under pressure.
The HDO is accountable to the Chief Digital Information Officer (CDIO). Their role is to lead on the operational Assurance and Governance for the Directorate.
They will act as a key driver in improving efficient operational performance of the Directorate working alongside all CCS core operational functions.
The post holder is expected to attend SLT (Senior Leadership Team), acting as adviser to their Director, to colleagues across the leadership team and to represent the Director to other parts of CCS. Through central reporting, the post holder is expected to set strategic leadership discussions on Corporate improvement.
Team Summary
The Strategic Projects, Assurance and Governance (SPAG) team is a relatively new function within the CCS Digital Services Directorate. We are responsible for the Assurance and Governance of the Directorate as well as Knowledge and Information Management (KIM) and Project Management across CCS.
We are a multi-site and multidisciplinary team ranging from project managers to KIM specialists. We come together with an objective for instilling good assurance and governance across all we do and form part of the Operational Delivery and KIM Government Professions.
Key responsibilities:
Driving the operational effectiveness and efficiency at Directorate level, supporting the Director, enabling them to work more strategically.
Play an active leadership role and being a role model of the CCS Values.
Identifying and aligning the performance and gaps vs the Business plan to drive forward the SLT and teams in their delivery against objectives. Including leading on risk management.
Acting as the lead for coordination and assurance for all Directorate projects to ensure consistent deployment and application of Project Management Oversight (PMO) best practice. Review and assurance before Director review or briefing.
Single Point of Contact for the Government Internal Audit Authority (GIAA) on behalf of the CDIO.
Working closely with the other Operations roles to achieve a cohesive, collaborative and consistent approach across CCS, including Directorate Financial planning and resource planning
Enabling good governance through ensuring that Directorate governance commitments are met with good quality and timely submissions to boards.
Acting as a ‘Data Champion’ within DDS to continually improve data quality and reporting that generates strategic insight and improvement. Using data as a central tool to drive improvement and providing strategic recommendations to the Director and SLT based on the central data dashboard for the Directorate.
Providing effective oversight of the directorates obligations to assess and meet the Government Functional Standards for Digital, Projects and Security. Working with the owners to ensure that assessments are carried out and reported against; mechanisms are in place to achieve the improvements required to achieve the goals.
Leading on the Governance and Assurance workstream to define the future target operating model for the Digital Directorate.
Essential Criteria (To be assessed at application stage):
In-depth knowledge and experience in people management, processes and corporate/ governance;
High levels of emotional intelligence, interpersonal, leadership and management skills to drive contributions across the Directorate;
Highly organised to operate in a fast changing and dynamic environment; prior experience of supporting senior leadership teams.
Experience of operating effectively in an organisation of a similar role, shape and size.
Resilient with the ability to perform in a high-pressured environment, juggling tactical and strategic challenges.
Excellent understanding of good management practices, including effective management of directorate level budgets and financial controls
Success Profiles (To be assessed at interview stage):
(A link to the Civil Service Success Profiles Framework is provided below)
Success Profiles Framework
The Civil Service Code sets out the standards of behaviour expected of civil servants.
What we will offer you, here are some of the benefits you can expect:
Competitive salary
Generous pension scheme
A discretionary non-contractual performance related bonus
Working remotely in addition to working in advertised office location
Flexi time scheme (available for B1-B6)
Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
Explore fully how we will reward your work.
Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.
At CCS, we actively support, promote and celebrate our differences for the benefit of our employees, suppliers and customers. CCS is proud to be an equal opportunities employer. CCS believes that diversity and inclusion is critical to our success and we seek to recruit, develop and retain the most talented people.
We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@crowncommercial.gov.uk
Working flexibly, delivering outcomes
CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.
Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 18-03-24 and interviews will be held WC 25-03-24 either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)
To find out more about our recruitment process please click here
Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.
A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.
Complaints procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
Working for the Civil Service:
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Recruitment Principles:
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
Success Profiles:
Success profiles are the new recruitment framework used within the Civil Service.
Internal candidates should apply using their Workday account. Select the Career icon and then Find Jobs.
