About Dialectica
Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.
Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.
Dialectica has been recognized as one of Europe's fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.
We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.
With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for.
These values include:
- Respect
- Teamwork
- Ownership
- Growth Mindset
About The Role
As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates.
Working location: D1, Ho Chi Minh City
Working time: 01:00 PM – 10:00 PM (Including 1 hour break)
About The Client Service Team
The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming a Manager in 1.5 years and a Vice President in 5 years
Your key responsibilities shall include
- To build an Associate’s core research skills through commercial acumen, sales, and time management while reinforcing custom recruitment
- To provide a project management upskilling opportunity for custom recruitment research capable Associates
- To provide a mentoring upskilling opportunity for Associates capable of custom recruitment research and project management in order to develop multi-disciplinary Associates and prepare them for promotion.
- Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts.
- Reach out to experts on a regular basis to screen and validate their knowledge and relevance on specific projects
- Think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions.
- Ensure our clients’ best interests throughout our collaboration, while safeguarding their data and information
- 2+ years of experience in information service industry, with at least 1 year of experience in managerial roles.
- Skilled in sales, time management & prioritization, negotiation, and professional communication skills.
- A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.
- Fluent English is a must; Fluency in another language such as Japanese, Korean, Cantonese, Mandarin, Thai, Bahasa, Filipino is a huge plus.
